Excellent customer service!Thomas N.
Customer Reviews for Safe Spot Trenton LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Melanie C.
El cliente no dejó un comentario.Michael M.
I would happily use a Rental again in the future.Daniel S.
El cliente no dejó un comentario.Kenneth W.
Vehicle was filthy and disgusting. Interior very dirty on all surfaces. Spilled drink stain on passenger floor. Pickup box had trash and food on floor. The stated included mileage did not match what was on the contract. The staff however were friendly and helpful.STEVE T R.
I would like a confirmation of return. The link you send is awful.Threasa G.
El cliente no dejó un comentario.GORDON S.
Review costs better. Surprised at final amount. Mileage amount wasn't discussed. Signage at location could have been better. No U-Haul indicated at facade facing road.Walter S.
El cliente no dejó un comentario.dennis C.
The employees were very friendly and answered all my questions.Darlene R.
El cliente no dejó un comentario.Keith S.
The staff was extremely helpful and friendlyTodd C.
El cliente no dejó un comentario.KRISTINA D.
New wiper blades on truckERIC T.
The women at the front desk was friendly and helpful. Very nice facility and very straightforward to rent the truck. We will be using in the future for other moves. Very pleased.BRIANNA KATHERIN S.
Nothing for my experience. Van was pulled to the front door. I was in and out for pick up, no more then 5 minutes. Drop off was less then a minute. Super friendly. If I need to rent another U Haul this would be my choice for location.GAIL MARIE T.
Truck was not cleaned from previous customer. I should not have to clean the previous customers garbage out before I load my belongings and should be given the 25 dollar fee credited to me for taking care of what the company did not do. Paid for 2 dozen furniture blankets. We're not given the blankets. In a snow storm we had to return to the store to get them and still we're not given the correct amount. Check in was slow due to computer issues. We waited patiently for our turn. Attendant was apologic about the time it was taking. During our check in another customer came in to drop off keys. The attendant stopped with my check in and started to pull up that customers info so they could get in and get out. We had to wait our turn as should he. Make sure the truck is clean make sure your customer receives everything before moving on to the next personJENNIFER D.
El cliente no dejó un comentario.TODD RANDALL S.
El cliente no dejó un comentario.NATHANIEL THOMAS E.
El cliente no dejó un comentario.Laurie D.
Everything went well. Alexis, the clerk at the front desk, was very professional in explaining all rental properties of uhaul. The truck was great. No issues on the road. I will definitely use again uhaul for rental. Thank you,Uhaul, Bashkim ZendeliBASHKIM Z.
Great service at the time of check-in.JOSEPH FRANK M.
El cliente no dejó un comentario.JASON W.
El cliente no dejó un comentario.Brandon B.
El cliente no dejó un comentario.GORDON S.
The whole online without dealing with a representative needs work. Couldn't get my truck before actual store opened. App wasn't cooperating with me. As far as reserving truck that was painless. Getting the truck with the app was not a good experience. Ended up waiting for actual person and losing 2 hrs of time I reserved it for. However dealing with Alexis in the store was AMAZING! She took care of me 100% OUTSTANDING CUSTOMER SERVICE FROM HER!! She is the REASON I will use I will continue to use this company!!BILLIE JOE H.
El cliente no dejó un comentario.DAVID VINCENT P.
The truck was a little rough. Steering alignment and shifting gears but it was used locally and did the job. Just fyi. Office was great.MARK JOSEPH F.
El cliente no dejó un comentario.WILLIAM GEORGE M.
El cliente no dejó un comentario.KEVIN F.
El cliente no dejó un comentario.RITCHIE ALLEN B.
The whole process was simple and the person at Safe Spot in Trenton was pleasant and efficientGERARD NICHOLAS- P.
El cliente no dejó un comentario.BRENT PATRICK W.
El cliente no dejó un comentario.RICHARD JAMES B.
El cliente no dejó un comentario.XIAOMI Z.
Ur return service. U could improve with less windows and at the most 2 pages. 1 for pictures & 2 for questions. There should be no more than 2 pages. Took to long to return van online but store I believe was closed. Over all great service I received from the ladies filling out my information for rental. Your store had everything I needed to purchase to pack my furniture. Van was overall clean inside and out.NICOLE STEVENS I.
No one was there to open the location & receive the vehicle at 0930 on a Thursday.MARK A.
El cliente no dejó un comentario.DONALD ERIC R.
Unable to get insurance or a return phone call to return insuranceTanya B.
El cliente no dejó un comentario.Cary T.
I have used this location before. I am very satisfied with the service and the condition of the vehicles. The staff members are very professional and courteous.JAMES MARION G.
El cliente no dejó un comentario.RICHARD DOUGLAS M.
El cliente no dejó un comentario.SHONE DENISE S.
El cliente no dejó un comentario.ANTHONY DEAN D.
El cliente no dejó un comentario.Riley E.
The keys for my rental van were not left in the lock box. I was kept on hold for 20+ minutes before a human answered the phone. I was put on hold and disconnected and no call back. After another 29+ minute wait, my call went through but i was disconnected repeatedly. My friend finally connected with the local emergency contact and we found the employee had the keys to my van in her pocket. It took another 20+ minutes for her to bring the keys back. The e-chat service did not work, the Bot did not communicate with me. It was awful. Because it took an hour and a half to complete my rental, the helpers I had lined up were no longer available so I did not have help loading the van, in the dark because it is so late now. The doors of the van were unlocked when I arrived at the lot, anyone could have gotten into it and done damage or vandalized it or anything at all! My last night with my daughters before they moved was ruined because we had to mess around with this. We didn't even get to have dinner together. I was a basket of anxiety trying to get help and nobody at the Uhaul 800 numbers would answer the phone or keep a connection. You need a more reliable system to put keys in a box and to answer the phone. Its 48 hours later and I still get upset thinking about it. You need to improve lockbox key placement and reliability. You need to answer the phone. That is how to improve your service.Kelly A.
This was the most difficult to return to due to hours and this particular truck as previously stated was not in great running conditionJULIA ELIZABETH N.
A very good experience The ladies in the office are exceptional to deal with!! ThankELLIS LEWIS T.
The entire process was simple and efficient. Everyone I talked to was extremely friendly and helpful. The rental was perfect and the store was immaculate. I can't think of any way Safe Spot could improve. This is the first time I've rented from them, but 3rd or 4th time I've rented a UHAUL, and I won't go anywhere else now!Kevin V.
El cliente no dejó un comentario.PHILIP JOSEPH F.
El cliente no dejó un comentario.ANDREW JOHN K.
Rented a U-Haul and there was a leak in the ceiling of the trailer. Got all of my boxes SOAKING WET AND SOGGY. Did damageTheresa S.
El cliente no dejó un comentario.Rachel N.
El cliente no dejó un comentario.Patrick D.
clean, pleasant, prompt service. And loved your freebies & candy bowl!CAROL L.
The passenger side rear mirror was loose and road vibrations would make it impossible to see and merge to the right lanes on the expressway as the mirror would shift into an unusable position. Was a safety concern. Addressed it when I turned in the truck. Got the job done!ANDREW JOSEPH S.
El cliente no dejó un comentario.Beau W.
El cliente no dejó un comentario.MICHELLE ANN S.
El cliente no dejó un comentario.LEE ALAN B.
El cliente no dejó un comentario.PATRICIA ANN I.
I found the two U-Haul associated that I dealt with to very professional and helpful. My assigned Vehicle was clean and very easy to drive. I found the rates to be fair. If I need a vehicle in the future, I would contact this location.JAMES MARION G.
The lady at the front desk (Sunday may 9th at about 1:30pm ) was amazing she did a amazing job and was very quick wi helping me be on my wayJamie T.
The registration/check in process was extraordinarily complicated, and led to my father and I sitting in the parking lot for half an hour before we were able to get through the system, pick up the keys, and leave. I was supposed to be driving away in a truck at 8am, instead I drove away in a truck at 8:30 - that's half an hour I paid for that I wasn't doing anything other than sitting in your parking lot. Perhaps sending the registration process the night before to allow early customers to actually figure it out would be beneficial.Gerald C.
Process was smooth and simple.Mark B.
Very professional and i will not be going anywhere elseRONALD CRIT P.
El cliente no dejó un comentario.GREGORY ALAN S.
Nothing. Everything went well.WILLIAMHENRY H.
when i returned truck early, was told i would get a full refund for the 24hrs not used, found out from Uhaul this was not true, got a 19.00 refund for that day. No problem with that, still would have rented truck for two days. Will use Uhaul again in the future.JEFFREY DONALD K.
El cliente no dejó un comentario.MARK EDWARD H.
El cliente no dejó un comentario.ESTELLE STACEY B.
El cliente no dejó un comentario.TERRY MARIE B.
El cliente no dejó un comentario.Angeline D.
El cliente no dejó un comentario.Dominique L.
El cliente no dejó un comentario.KAREN ANNETTE K.
El cliente no dejó un comentario.Kenneth R.
El cliente no dejó un comentario.Gary G.
El cliente no dejó un comentario.BARBARA DENISE H.
Very nice staff and made it easy for drop off plus good prices.YASMINE MILBY W.
Just don't have delays of trucks when people pre-order a truck for any given day they want to move. We made sure of the day and time before the actual day, we did this all online and we even secured the order/service on an account with a certain debit account. When we came in to be checked and get a key we had to create an account with the lady and give her a new card because we didn't have the one we listed online. It was a confusing process, but in the end we moved, we're satisfied we could fit all of our stuff and all went well.CIPRIANALEXANDRU R.
El cliente no dejó un comentario.RYAN MICHAEL S.
El cliente no dejó un comentario.JONATHAN ALLEN G.
El cliente no dejó un comentario.MAYA ASHANTI-CHR M.
El cliente no dejó un comentario.BRENT R.
I was all around satisfied. The service and product was great. I would definitely recommendDAVID MICHAEL V.
El cliente no dejó un comentario.Douglas C.
Work on your app!!! Not user friendly at all. Signage in front of the store with instructions for after hours drop off does not match key drop instructions in the rear of the building. It's a little late to do everything to go through the app after you have dropped the keys into the box.Scott C.
Deduct off bill when truck is turned in back earlyMELANIE DAWN C.
It wa a bran new truck so it was very clean but the customer service was beyond helpful and friendly, I will definitely recommend this place and use the. Again!JULIE ANN D.
The truck was old and warn out. It leaked oil all and filled the cabin with exhaust fumes. Next time I'm gonna try another firm. I reserved a truck and uHaul called me a few days later and gave me big old junky worn out one instead of what I reserved. It was under 1/2 tank of gas and I had to navigate this big ole long truck into a gasoline station before I could get underway. I had already taken the day off of work and was between a rock and a hard place. The truck I wanted ironically sat in the parking lot the whole time. It was a nice new clean one that just sat there. It must me a 'shell game' they keep a nice clean truck for advertising and give you an old junky one. The old junky truck was full of 'x' stickers and you couldn't find one square inch that wasn't damaged. It should be taken out of service and sent to the salvage yard. Truly disappointed with uHaul.Louis P.
The truck was very old the breaks squealed and the left tire wobbled. I literally felt as though my life was in danger that truck should not be allowed to be on the road!! We almost had to call for a tow once we got off the freeway. However, the storage facility was only 2 miles further. My wife had to ride behind me with her flashers on.ISAACNATHANIEL J.
My only concern is that I was charged 3 times for the cost of my rental on my credit card. I will be calling in the morning as it's a Sunday night, but that has been the only negative. Using the U-Haul van was perfect for our situation.Christine B.
Was concerned about condition of the rental as I always maintain my vehicles, front end parts, brakes, tires etc.. Could care less about the age nor mileage, only maintnence. This van was new and I Loved it. Very nice to drive this van. Very easy rental and return. Did I mention this van was safe and maintanined well? Thanks Guys : )courtney C.
El cliente no dejó un comentario.Karen M.
Everything was goodMICHAEL DENNIS K.
El cliente no dejó un comentario.JULIO D.
El cliente no dejó un comentario.Kenneth R.
El cliente no dejó un comentario.James V.
El cliente no dejó un comentario.tom E.
El cliente no dejó un comentario.DALE ANTHONY V.