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Alfredo T
Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Easy breezy, good clean truck, all went as promised.
Walter DProblem with key lock box Rude older man working there Dark, no lights and have to return truck behind building Difficult process on the phone pick up app I will not use this location again
KENNETH MVery good service smooth transition from pick8nhmg up to dropping off
KATHLEEN MOwner is not customer friendly. Cold unwelcome manners. I'm retired military so all U Haul locations I've used have gone above and beyond and offered 10% Military Discount he will Not. Didn't appreciate the $ Drop Fee of 7 dollars for nothing. It's a junk fee you should credit me. I payed for the equipment use but that's Ridiculous. Respectfully Johnny Chastain
JOHNNY CWhole process was easy and quick!
Rich HI refilled the gas I used with 2 gallons and I only drove 20 miles but somehow got charged for 2 gallons. It was not a large amount charged but annoying.
John ONothing. It was a flawless transaction.
Howard JWe reserved the trailer online. It was simple and easy. We went in the next day to pick up the rental and the process was smooth! Took us about 10 minutes to get paperwork and signatures done and off we went with the trailer. It was seamless! Highly recommend this location.
RICHARD HWe returned the vehicle after hours; therefore, there was no personnel to interact with, which was expected; however, the drop-box for the key return was behind the building (in the back where the dumpsters are), and there was no lighting back there! We had to use a flashlight in order to find the drop box, which was not clearly indicated. Terrible experience.
Marlon AAfter hours drop off. No issues.
LOUIS MProfessional staff great location
CHRISTOPHER GDavid is the best! He makes us succeed at our jobs thanks to his tremendous services !
Kory GUnsatisfied with the location. It was a nighttime reservation and the lot was very poorly lit and felt unsafe. Not lit well enough to even find the lockbox. The fact that i reserved an appliance dolly and it was not in the truck was not cool at all! And the truck i reserved didn't even come with a ramp!!! After i picked up the truck and drove it to the location, was when i found it didn't have the dolly or even a RAMP??!! The purpose was to move a washer and dryer. I immediately called uhaul and they could only recommend that i return it and get another one with a ramp…. But still no dolly. What a Double whammy for me! I asked to get some type of compensation reimbursement and they said I'd have to call the store! It was 11pm!!! Very disappointed in the entire process and STILL STILL STILL requesting some type of compensation for the complete inconvenience uhaul made regarding this reservation. Not satisfied at all!! And to top it off the truck smelled like cigarette smoke…. Gross!!
Annie MI dropped the truck off after hours so I cannot rate this location.
GUY PDropped off the Trailer a day early. The establishment was already closed so i dropped it off in the back in it's parking spot, took the necessary pictures according to the App. and i was on my way home. Very simple.
Mark KThis location provided very professional and efficient service. The rental vehicle was very clean and the entire process was smooth. Gracias
Walter HTrailer was not swept out. Had remnants of grass and tree trimmings. Not a big deal as I simply swept it out myself.
mark cThe peraonnel wasn't helpful as i was expecting
Roberto RCourteous and helpful. Assisted with disconnecting equipment and checking the equipment in.
JOSEPH BThe Truck leaked water in the front left corner leaving a box of clothes soaked i spoke to the attendant at the return location about it nothing was done to help i was very unhappy.
Lawrence WThis place is great as always!
Hector NStore was closed when I dropped off rental equipment
MARK WVery pleasant and easy to deal with.
Michael PEverything was perfect from pickup to drop off
Hector NVery helpful and professional staff
Christopher GExcellent service
Bob HVery well run operation at this location!
Kory GHave the area cleaned up and ready to receive the trucks…there were old pallets lying around and the lighting was poor…we dropped off in the evening.
Jeffrey FCustomer service was outstanding
Kenneth SPick up truck are in high demand I think it should be more then one in this location other the that everything is good
Albert TThere was a short wait to get the trailer because the gentleman was alone and there were several other people renting equipment. He did the best he could under the circumstances.
Douglas HExcellent service.
Robert HTerrible customer service. The owner was rude very unprofessional very courteous. I recommend you give me the money back because this was the worst experience I've ever ever had. It didn't match the promotion.
JOSE ALimited mileage was NOT pointed out to me at signing. I had been told by the attendant twice (maybe even 3 times) at the Cortez location in the Brooksville, FL location which resulted in an unexpected ADDITIONAL $100+ charge upon return! The Palm Coast location did not have a 2-wheel dolly as I had ordered. And the truck itself had a major scrap on the front bumper which I had to point out t to the attendant.
MICHAEL RExcellent experience
John TThis particular unit that I rented this day was very poor performance. The engine was really weak. I cannot even move so I returned the equipment back at the same day. I really requested that you guys refund me for this this particular unit if you consider that I will consider using you guys in the future.
JOSE AOur truck was supposed to have furniture pads included. It did not. We had to go out and buy some elsewhere because the store didn't have any available. Guy at the counter was pretty rude to the guy in front of me. I had a much better experience with my previous rental a few weeks ago
Kirsten RThat trailer had no trailer jack, hard for a woman to even take off and put on with the weight of trailer
Patricia NAbsolutely nothing!. Great location in the community, great customer skills, made return an easy procedure and process. Will recommend the site friends.
CHARLES PIt was pretty crowded,and the poor guy was all alone working hard.
Robert LI have been sent to this location several times over the last several years for drop off of my trailer rental. The owner operator has in the past refused to accept my return, requiring me to take the trailer elsewhere to drop it off. This time, I sent my wife in to speak with him and he was much more accommodating and accepted the trailer quickly and efficiently. I can't recommend him to a friend based on one good experience after several previous bad experiences. I hope he has turned over a new leaf and will be easier to do business with in the future.
TIMOTHY JGreat clean vehicle and awesome customer service.
Ben MI'm sorry I don't know the man's name but he informed me that I will probably be charged for the extra days I needed it unless I call to let U-Haul know I was caught up in the hurricane (Helene) in Florida, and couldn't reach my destination without needing the trailer for 4 extra days. I returned it safely, clean, parked it and unhooked it. Thank you for running a safe operation.
MARK KCustomer service was great
Brenda SEasy return!
sandra mVery friendly had no problem very helpful will come again
Mary R