Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)

1,742 comentarios

226 Saint Joe Plaza Dr #A   Palm Coast, FL 32164

(386) 445-7649

Horario

  • Mon–Fri
    8:30 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(386) 445-7649

226 Saint Joe Plaza Dr #A
Palm Coast, FL 32164

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8:30 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jack C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn-Marie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie G. 
Clasificación:
3.0

While dropping the trailer off the person who excepted the trailer was rude.

Marc C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
2.0

The trailer I rented had dirt and debri in the back of the trailer, the equipment is behind a shopping center and hard to get hooked up to with a full sized truck. The gentleman working the counter is extremely rude and lacks any kind of customer service. He seemed aggravated and made me feel like I was "bothering" him by just being there. He is very unfriendly and should probably not be working with the public. He ignores other cutomers when they walk in to the store and doesn't even acknowledge them until it is their turn and then it is with very short, gruff responses. Again, not a customer friendly person.

Phillip G. 
Clasificación:
5.0

Mom's attic leaked

Michael P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa W. 
Clasificación:
2.0

There was little conversation, patience, and empathy while renting this uhaul. Nothing was really explained except for a minute of guidance explaining shifting gears and shouting to take it out of tow/haul while I was going over a speed bump and couldn't hear until after the second of the immediate speed bumps. I am a certified tow truck driver for parking helicopters so I am not hopeless when it comes to operating equipment. When I returned to give keys back and park truck there was no spot available. I panicked and took photos to show that I could not park a 26” truck in the spaces provided. One person took up two spaces and a tow trailer took up 2. I spent an additional 20 minutes contemplating how to not block any dumpster, park it safely, and follow rules as best as I could. My bill wound up being double what I thought it would be. This experience was interesting and one I hope to never have to repeat again.

Kristen D. 
Clasificación:
1.0

The location was fine, the process was terrible. May as well draw blood, it would be easier than what the current process was

Keri W. 
Clasificación:
3.0

Truck was pretty dirty on outside but clean inside. Did not impact my move.

Jameson R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

No comment

Todd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
3.0

It was hard to find, it was a small shop

Wendy V. 
Clasificación:
1.0

The movers on Saturday afternoon never showed up. I had to move the entire truck myself.

GREGORY B. 
Clasificación:
4.0

I asked the guy if the $100 hold was refundable and he said yes but , it wasn't. Other than that everything was fine.

Dorothy P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

The store was accommodating by letting us pick up the vehicle a day early. We were trying to get packed and get out of Palm Coast since Hurricane Ian was fast approaching. We did not get time to complete the text that would have confirmed the amount of gas in the truck. It was so stressful and we did not even see the text until hours later and was timed out at that point and could not complete it.

MARTIN D. 
Clasificación:
5.0

Quick process

John B. 
Clasificación:
4.0

Nothing, good service

phillip G. 
Clasificación:
2.0

Trailer broke down due to a rusted out leaf spring.

Kathryn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

Thank you Beverly!!!

Kathleen R. 
Clasificación:
4.0

All was good, easy in and out. The agent was very courteous and professional.

David R. 
Clasificación:
5.0

Fast and Efficient pickup!

Lee K. 
Clasificación:
3.0

I loved how my 39.95 turned into 83.00 with all the additional fees.

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alysia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerrie C. 
Clasificación:
5.0

Great experience from truckbto moving assistance thx

Richard G. 
Clasificación:
2.0

Location closed even though I scheduled drop off for a time it said this location was open.

Rebecca G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rui V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni H. 
Clasificación:
5.0

The gentleman working here had us locked and loaded faster than any Uhaul location. We use Uhaul often. Will definitely be doing a Google Review to share.

Kristen R. 
Clasificación:
4.0

The front end of the truck proved challenging to control.

Kahina T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis O. 
Clasificación:
5.0

Everything was super easy. From pick up to drop off

Catherine M. 
Clasificación:
5.0

No comments at this time

ronald S. 
Clasificación:
1.0

We had issues with our pickup location being switched from one place to Safe Ship with no forewarning, which was problem number one. The customer service lady's attitude on the phone with uhaul was problem number two. Then comes Safe Ship, problem three. The male employee working at Safe Ship was unfriendly, not welcoming, and rude. We got there to pick up the truck, someone came in after us, and he helped those people first. He didn't do a thorough walk thru of the truck or explain the return process much. I would never rent a uhaul again, especially thru that business.

Brian B. 
Clasificación:
5.0

Have used Safe Ship several times for U-Haul rentals, shipping packages, and notary public service. Alway friendly with speedy service.

Erich W. 
Clasificación:
5.0

The gentleman at the shop was more than helpful to attach the trailer to my vehicle and check for lights and safety.

Mark P. 
Clasificación:
5.0

The person who helped us was very good .

John G. 
Clasificación:
5.0

Vehicle needs wipers.

Robert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lew A. 
Clasificación:
5.0

Convenient and efficient location. No problems.

Jim M. 
Clasificación:
3.0

A personality for the person working at the location.

GERARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS G. 
Clasificación:
1.0

Employee was extremely rude. He told me to back the trailer up on to a grassy area. I told him I did not have experience backing a trailer. He got angry, told me to get out of car and he backed it up. He then got out of the car, told me I could leave and walked off.

Uroyoan R. 
Clasificación:
4.0

Fill the gas tank prior to giving it to the customer

Tim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Easy process. Good service.

Stephen H. 
Clasificación:
5.0

We saw a nail in one of the tires when we got home and called U-Haul. Repairmen came out within 45 minutes and replaced the tire. Well done! Also, the gentleman at this location was very helpful!

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
3.0

The owner could be a bit friendlier.

Denise D. 
Clasificación:
5.0

Interior of cab was very dirty but staff were very helpful.

Clint A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Messod B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jarrod R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Had issues with the app to return our equipment and were beyond frustrated. Thankfully there was a guy at the the return location that saved the day and helped us with everything!

Amber L. 
Clasificación:
5.0

All good

NARCISO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin H. 
Clasificación:
3.0

Drop off was fine

Wieslaw P. 
Clasificación:
4.0

Service was excellent. No recommendations.

KENNETH U. 
Clasificación:
5.0

Open earlier

WILLARD H. 
Clasificación:
5.0

Easy n Efficient rental process.

RICHARDE A. 
Clasificación:
2.0

The uhail aspect was fine but the customer service just wasn't there. The gentleman that gave me the keys and everything at SafeShip did not seem to enjoy being there and there was no words exchanged except picking up uhail? Dropping off uhail? And then I dropped off the uhail at 5:28 and online the place said it closed at 6 but then on the door it said 5:30. But I still made it there before 5:30 and you could tell the person had been long gone. All the lights were off and the door was locked however the open sign was still on.

McKayla D. 
Clasificación:
5.0

Thank you fir the brand new truck :-)

JuanDavid R. 
Clasificación:
5.0

I only utilize this location for all of my uhaul needs. Professional, courteous and consistent.

AMY C. 
Clasificación:
3.0

When I went to check in my trailer. The clerk was not very receptive. I asked for a receipt for dropping off the trailer. The clerk told me a receipt would be emailed to me. I did not want to leave the trailer without a receipt. I asked him again for a receipt he told me it would be emailed to me and he walked away from me. I also informed the clerk the brake lights and taillights on the trailer had stopped working. He was not too concerned about the information I gave him. I received my email confirmation two days later. I think the clerk was having a bad day.

james M. 
Clasificación:
5.0

The owner is very friendly and helpful. Thank you for all of your help.

Jeffrey S. 
Clasificación:
4.0

The equipment that I ordered online wasn't there so we got another truck with a ramp. I ordered a truck with a ramp and appliance dolly online. Neither were available so we got a small cart instead and a bigger truck. The air conditioner was not work on a 92 degree day which made the distance difficult. Also online stated that the first 57 miles were included in the truck but I was charged for all of the mileage including the first 57. Basically your online and the storefront were completely different.

Bradley Y. 
Clasificación:
5.0

Very efficient and helpful.

GINO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto R. 
Clasificación:
5.0

No improvement necessary. Everything is wonderful at this location!

Rebecca L. 
Clasificación:
5.0

This location have all sizes of trucks available easy to check in and out. Have rent from here in the past and will continue to use this store.

Gridchawat M. 
Clasificación:
4.0

However, we booked the 20' truck on 7/9/22 FOR 7/16/22 and the woman that made the reservation for us at the other location did not book it correctly and we almost didn't have a truck! Thankful that the man at Safe Ship was able to accommodate or I would have been out of luck and out of a lot of money due to her error!

Theresa S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

The gentleman that works there unfortunately I don't remember he's name it absolutely amazing, he was extremely helpful.

REYNIER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaye A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN B. 
Clasificación:
1.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

theresa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

stanley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed H. 
Clasificación:
5.0

The shop and the truck was very clean.

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty M. 
Clasificación:
5.0

Thanks for all your help

John S. 
Clasificación:
5.0

Very nice man! I dropped off my trailer he unhooked it for me and said have a good day!

Lana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Had exactly what I needed and got me on the road quickly.

Andrew K. 
No se han enviado comentarios para esta ubicación.

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