Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)

319 reviews

9257 Culebra Rd Ste 101   San Antonio, TX 78251

(210) 807-7747

Office Hours

  • Mon-Thur: 9:30 am–6:30 pm
  • Fri: 9:30 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(210) 807-7747

9257 Culebra Rd Ste 101
San Antonio, TX 78251

Services at this Location:

Office Hours

  • Mon-Thur: 9:30 am–6:30 pm
  • Fri: 9:30 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Monroe 
Rating:
5.0

Overall great service from the locati9n itself, will definitely recommend this location. The app could use some work as it did not allow me to check out/in on my own.

Reymundo Pena 
Rating:
4.0

Customer did not leave a comment.

JOANNE CONSTANTIN 
Rating:
5.0

Customer did not leave a comment.

Dyman Watson 
Rating:
1.0

Charged 4 times for one rental. Local office won't assist. Told me to take it up with my bank to fix the issue that was caused by uhaul.

Colleen Strom 
Rating:
4.0

Very convenient location. The man that helped me with my uhual was very kind and went over the everything with you. Overall great experience and made my move simple. The parking when returning the truck wasn't easy as it is a very small complex. Maybe some improvement the parking with these big trucks.

Ashley Sanchez-Spinks 
Rating:
5.0

Customer did not leave a comment.

Catherine McCauley 
Rating:
5.0

I have no complaints at all. The gentleman was quick easy, very professional. I would go back.

Alva Wilbon 
Rating:
5.0

Customer did not leave a comment.

Rebecca Dufresne 
Rating:
5.0

Customer did not leave a comment.

Maurice Whitted 
Rating:
5.0

Customer did not leave a comment.

Patricia Moore 
Rating:
1.0

I called to inform the location that I was going to take a little longer, the lady that answered the phone from Sure Ship was rude. She said, "I need that truck back before 6." I informed her that I will not be making back because I did not get the pads that I requested when I made the reservation two days prior of picking up the rental. She told me that they don't have pads and I kindly asked her to get with uhaul to update what she can/can't rent. It was inconvenience for me to go pick up the rental and drive to another location to get the pads. After the fact thatvwe get charged for milage Horrible experience with this location. Never again will I rent from Sure Ship!

Jesse Sifuentes Jr 
Rating:
5.0

We really appreciate your business location and your help to complete a quick transaction.

Larry Purkey 
Rating:
5.0

It was a great experience, the staff was friendly.

Mark Stevens 
Rating:
5.0

The gentleman behind the counter was very nice and friendly. Going forward I will use that location.

Deborah Wilken 
Rating:
4.0

Ensure that your rental are clean before, so that when the next customer receives it they don’t have to clean behind the rental before them. If we return a rental vehicle back with more gasoline in it then the amount that was issued to us, how about given us a credit for the gas.

Charles Ozell 
Rating:
5.0

Customer did not leave a comment.

Raynier Bedoya 
Rating:
5.0

Customer did not leave a comment.

Adam Porter 
Rating:
3.0

Clean up broken glass before you rent the vehicle out. Also, I was given the wrong truck. I had 2 reservations and needed the reservation set for that day not the future dated reservation. Plus, I was forced to pay for the insurance which I did not agree to. And on top of that, why am I having to deal with expensive holds on my card. Very very very poor experience!!!

Isaac Flores 
Rating:
5.0

Everything was good thank you

Bernie dates 
Rating:
5.0

Customer did not leave a comment.

Steven Williams 
Rating:
5.0

Customer did not leave a comment.

DANNY ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

Luz Gonzalez 
Rating:
1.0

The man was rude over the person and in person never mentioned about the gas on mileage.. He acted like his shit didn’t stink would never go there again and believe me I’m calling the company … and he said it’s would only be 19.99 plus $1.09 mile which for one we used the vehicle for less than six hours and we didn’t go far at all and charged $101.00 … he even told my husband I will give you a discount if your wife is nice I said no sir don’t get me started because you have been rude over the phone and in person and my parents and I have brought you a lot of business so don’t start saying anything because I answered with an attitude just the way you been and didn’t like his own taste of medicine… after that his attitude changed.. but I still wouldn’t recommend this place

joe trullijo 
Rating:
1.0

The A/C did not function properly when DRIVING, it is 105 degrees here in Texas and completely dangerous not to have a properly functioning A/C in the truck! I told this to the U-Haul representative when I returned the truck, I was pouring with sweat all over my body, I told him to have the manage call me, he just said "your all set". I was not offered a discount, it seemed like it was not important to him, he should have taken the truck out of service, refunded me the $65 dollars, and have the truck serviced by professionals so this does not happen to anyone else!

Heath Smith 
Rating:
5.0

Customer did not leave a comment.

turky aljuaid 
Rating:
1.0

Bad customer service

Xiomara Granado 
Rating:
5.0

Customer did not leave a comment.

Jerrie Goto 
Rating:
5.0

Give coupons to low income families that would help everyone more and it takes a lot of money to move.

Janet Hastings 
Rating:
1.0

Over charged for gas. Put gas on the way back to drop off and the line was at the same place as it was when I picked it up yet I was still charged for 2 gallons

mario castillo 
Rating:
5.0

Customer did not leave a comment.

Karen Meier 
Rating:
5.0

Customer did not leave a comment.

Ernesto Solis 
Rating:
5.0

Customer did not leave a comment.

Dominick Gomez 
Rating:
5.0

Very nice guy at the counter - very helpful.. very convenient location. Will use again.

Charles Chaplinski 
Rating:
5.0

Customer did not leave a comment.

Sabrina Carreon 
Rating:
5.0

The location was closed when I dropped off. The only thing I would recommend would be the key drop off. My key fell to the floor and I had to call the location for them to know I dropped it off.

Isabel Tamez 
Rating:
1.0

I filled the gas tank to a little over what was noted on my receipt and pumped less than 1/4 mile away, and was charged for gas. Unacceptable. I also over estimated my mileage on the reservation and the agent at the counter changed it only to go in and charge me for the overage. UHAUL business practices are set up to over charge customers. Will never use again or recommend.

Christina Burton 
Rating:
5.0

ARTHUR IS A GREAT PERSON. EXPLAINED TO ME ALL . BE SURE TO HAVE HIM ON YOUR RECOMENDATIOS POSTS

VERONICA LARA 
Rating:
2.0

personnel were very rude ...called into Uhaul and received no call bak as of yet this has been now over a week

Myrna Bullock 
Rating:
5.0

Make sure the vehicle is road worthy, AC did nit work and we were in a time constrained effort to get started. Tire pressure monitoring system requires calibration it appears.

Tony Friedrich 
Rating:
3.0

Bad customer service

Rafael rodriguez 
Rating:
5.0

Customer did not leave a comment.

david terry 
Rating:
5.0

Customer did not leave a comment.

Chris Garcia 
Rating:
5.0

After hours key return location was difficult to find amongst the signage. Would recommend it show a picture of the location in the app if possible, or have a U-Haul orange design to it to stand out

Dominique Manipol 
Rating:
4.0

Make the online check in process smother. It would not let me scan my id

David Peterson 
Rating:
5.0

Customer did not leave a comment.

Jeff Simmons 
Rating:
4.0

The original location I had my rental agreement for 24/7 pickup did not have the truck setup appropriately for me to pickup. I contacted the 1-800 number and the U-Haul representative was able to get me this location. The truck was setup and ready to go. Only problem I had was working the pad lock on the back. I took several attempts before I could open it.

ROLANDO DE LA ROSA 
Rating:
5.0

Customer did not leave a comment.

Sam Gonzalez 
Rating:
4.0

While the owner of the location that I picked up my U-Haul from was amazing, I had nothing but problems with the U-Haul reservation itself. Corporate U-Haul did a horrible job with communicating with me, and I will likely never rent from them again because of this experience.

Aliecia Taormina 
Rating:
5.0

Vehicle was not out of wiper fluid when picked up.

able zepeda 
Rating:
3.0

The gas gage was below the full line but you guys said it was full and expected me to return it as such. I returned it completely full.

Kenneth Hyde 
Rating:
5.0

The gentlemen was very helpful...

Brandi Pruitt 
Rating:
5.0

Customer did not leave a comment.

MELISSA FORSYTH 
Rating:
5.0

Truck was dropped off as we were there to pick up. Owner went out of his way to clean vehicle and take care of us. He stayed after his store closed.

David Ferguson 
Rating:
5.0

Your people go above and beyond with customer service. Thank You very much!!!~

MELISSA FORSYTH 
Rating:
5.0

Customer did not leave a comment.

Sylvia Rodriguez 
Rating:
5.0

Customer did not leave a comment.

MELISSA FORSYTH 
Rating:
5.0

Great service

jesse alarcon 
Rating:
1.0

I got overcharged. Someone needs to take the time out to explain the charges.

Tyler Yi 
Rating:
5.0

excellent job from this local business's staff !!

MAYRA GARCIA CANTU 
Rating:
5.0

Customer did not leave a comment.

Chelsey Anderson 
Rating:
5.0

The owner at Safe Ship was very friendly, helpful, and customer oriented.

Eric Stride 
Rating:
1.0

Check your trucks before renting them out. Pretty sure the owner knew the truck had a transmission problem as it was already leaking when I took it. The rental left me stranded and I had to wait 3 hours in the middle of the road until a tow truck arrived from U-Haul.

faith felix 
Rating:
4.0

Very polite and friendly customer service.

Joseph Daigle 
Rating:
5.0

If you order a dolly please put it in the vehicle we are paying for to move. That’s my only complaint. Be pro active. I had to go back just to realize there was no dolly

ADRIAN LOGAN 
Rating:
5.0

Art has always been very helpful

Justin Rogers 
Rating:
5.0

Very friendly and explained everything well

Rick Rubalcava 
Rating:
2.0

The construction makes using the site unsafe. Due to construction the main door was closed and things inside were compressed together. The store opened late and while I waited at least one other customer arrived, the doors were locked so they left. Once construction is completed I would recommend them.

Mark Ferguson 
Rating:
5.0

You have a very personable young man working at the location who made the experience even better.

Edward Garza 
Rating:
5.0

Customer did not leave a comment.

lexis barrientos 
Rating:
5.0

Excellent customer service! Very good equipment (van)!

Leticia Castillo 
Rating:
2.0

Art told me I would get a link to get my truck at 7 a.m. Not true. I had to call the company to find out I had to go on website to get truck before store opens. Windshield was covered with bugs. Barely could see. Had to go clean it right away. Both dollies I paid for were not in the truck. Still waiting for my refund to be given to me. Please check out the truck before giving to someone who is traveling hundreds of miles. A/C would shut off for periods of time. It was 102 degrees the day of driving and the alignment was off.

Jeremy Falkner 
Rating:
5.0

Customer did not leave a comment.

Alex Hernandez 
Rating:
5.0

Customer did not leave a comment.

Leandro Menendez 
Rating:
5.0

Customer did not leave a comment.

Lkeisha Lugo 
Rating:
2.0

Dolly not provided but paid for. Vehicle maintained but I wouldn’t say well.

Ryan Knightly 
Rating:
5.0

Customer did not leave a comment.

OSCAR DANIEL ZAMAGUEY 
Rating:
5.0

Customer did not leave a comment.

Melissa Ramos 
Rating:
3.0

I didn’t like the fact that the mobile app didn’t work, so I went inside and paid and picked up my dolly that I had to carry and out in truck.. it was very heavy. Also they overcharged me but the manager called and fixed the issue.

Javier Charles 
Rating:
3.0

Was charged for $15 cleaning fee, truck was clean

Fadi Zeidan 
Rating:
2.0

Cab of the truck was dirty… food crumbs everywhere. I had no food or drink in the truck but yet I was charged a $7.00 cleaning fee. The mobile check in and return is terrible and timely. I would not recommend going that route no matter which location you choose.

Misty Johnson 
Rating:
5.0

Customer did not leave a comment.

Ida Lopez 
Rating:
5.0

Customer did not leave a comment.

Jesus Torres Rosado 
Rating:
5.0

Customer did not leave a comment.

Heriberto Hernandez 
Rating:
5.0

Great customer service! Thank you

Darlenn Wilson 
Rating:
1.0

It's absurd that this is a return location. There is no room for multiple uhauls. Its a shopping strip and a drive thru restaurant. There is no where to safely park a ginormous uhaul. It's ridiculous.

Jessica Forshay 
Rating:
5.0

Customer did not leave a comment.

haider hussein 
Rating:
5.0

Customer did not leave a comment.

Danny Rodriguez 
Rating:
3.0

Updating vehicles, because the one that I drove, drove a little bit rough.

Leticia Divers 
Rating:
5.0

Customer did not leave a comment.

Joe Cantu 
Rating:
5.0

Customer did not leave a comment.

CHARLES OBI 
Rating:
5.0

Customer did not leave a comment.

Zachariah Woodard 
Rating:
5.0

Customer did not leave a comment.

Alisha Schmall 
Rating:
5.0

Customer did not leave a comment.

SANDRA HERNANDEZ 
Rating:
4.0

The truck was filthy on the outside. I had to scrub the inside and outside glass just so I could see out of it.

Christian Moores 
Rating:
5.0

Customer did not leave a comment.

RODOLFO FRANCO 
Rating:
5.0

Customer did not leave a comment.

Jerry Farmer 
Rating:
1.0

Truck wasn’t ready and refund hasn’t been applied

Lee Myers 
Rating:
1.0

No drop box. Can never get through to the shop. Tried to drop off vehicle and store was closed. Customers were waiting with no answers.

Quinton Little 
Rating:
4.0

I was extremely disappointed that uhaul has created a system so you can pick up a truck outside if their business hours that do any work. We had a two hour delay in our start because the website application would allow to to complete our pick up. And even the store employee was like "yea it never works" he did apologize for our delay. But honestly it put a damper on the while day.

Jacob Garcia 
No reviews have been submitted for this location.

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