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Erin A
Customer Reviews for Safe Ship NKY
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice customer service. He was awesome. There’s just not words that I can really say that would fulfill the service that I got from him. He was absolutely amazing very respectful and helped me as so much and so many ways. I’m so very happy that I went with the U-Haul in Fort Thomas Kentucky and if I ever needed it again, that would be my first stop nowhere else and thank you very muchfor all your help I greatly greatly appreciate it. Thank you Linda Fields I’m the lady that rented the U-Haul thank you thanks thank you you
LINDA FQuick and easy pick up and return. No waiting at all. Elliot was very helpful and friendly. Thank you!
Mike SFantastic team to work with. Always propt and courteous.
Jim PGreat people
Johnny SEverything went well from getting the rental to checking it back in. The people we dealth with were very courteous and helpful.
hudson rEverything was very simple and went smoothly
David TThis location was phenomenal as far as reservations and help from the office. However, I was just satisfied with the moving helpers from this location.
Faith MService was friendly, accurate, and helpful. I was able to place a reservation same day and pick up the truck an hour later. The new Cargo van was perfect for what I needed and the ability to connect to it via Apple CarPlay made driving easy and enjoyable. Thank you!
Jim HWhen I reserved the trailer I specifically requested a box trailer. I was told this location had on. They did not. Fortunately a alternative was available. If not we would have had to stay the night and find another location. You should not over promise and under deliver.
Mark MStaff very accommodating and easy to deal with.
Luke DThe lock to get the key was difficult to get open.
TODD BElliott and his crew treated me right. I went way over on my mileage but Elliott had set the expectation of exactly what everything was going to cost - so there were no surprises. It was a little more than I expected to pay but the service was 10/10!
william cI couldn't get any traction backing up in the snow. Pulling out of the driveway I slid again and this time with the truck empty it slid into the yard and I had to call a tow truck to get a cable to pull me out. The tires would just spin.
john cNothing
Terry K19.99 a day advertising is misleading! I rented a van and got the $11 accidents coverage, drove it 53 miles, and replaced the gas! Grand total was over $80.
Stanley KCustomer service was excellent
Marc CAll agents were helpful and respectful. They made this experience quick and easy!
Mary SNothing. The employees who worked with me were great. Extremely knowledgeable and helpful
Marc CApparently, U-Haul Corporate won't allocate any utility two-wheeled dollies to this location. I'm quite sure there is one or more provisions of applicable contract and/or franchise law that are being violated. Not to mention the frustration of customers, such as myself. Fortunately, the Owner loaned me his personal ratchet which attached well to a normal two-wheeler. This allowed me to move my washer and dryer from my apartment to storage without assistance I'll be offering my legal services to this location FREE to pursue a legal remedy for the situation described above against U-Haul Corporate. Prepare to have your asses handed to you. John D.
John DI haven’t needed to rent a truck for quite some time, but this whole experience was phenomenal. These folks working here are exceptional employees.
Lenaya RNothing, excellent the was it is!!!
Kathy CI want to start out saying this location has excellent customer service!! The person that helped me when I arrived was very knowledgeable, friendly, organized and helpful!! The location I went to doesn't need to improve on anything! I think corporate or the hire ups can improve on a few things like if you don't damage the truck you should at least get back half of the protection plan. (I paid 105 and no damage done) however, I know that is the business and they have to make money too but they are making money off miles and the 20.00 charge a day. Also when you hit your miles you should get a discount on any extra you use. I always go over!! So it is what it is and I am just make a suggestions!! So, when I returned the truck the guy was also so nice!! He asked me how it when and did I get everything done that I used the truck for! I said yes! I thought that was very nice as well!! So thank you and thank you to the location I went to they deserve a raise!!
Michele VVery helpful and friendly staff
David CNothing! Fantastic people and service.
jeff dNo suggestions. Mason does a great job.
Jeff WUHaul is better than 10 years ago
George AProvide more information about after hours turn in of rental.
Jerry WWonderful staff and I will be using again
Melissa FNo improvements needed I use Safe Ship NKY for all my UHaul needs. Nathan and Elliott are professional and courteous. Wouldn't go anywhere else.
kAREN mFriendly service. Quick and efficient pick up and drop off. Will do business here again.
Lou CEasy pick up and easy drop off.
Joe BLady was not helpful
James SThe trailer I rented had a latch which always jammed and needed to be opened with force. I injured myself a few times just trying to get inside.
Alan SFriendly staff. Easy process. All in all a good experience. If I need any services from U-Haul again they will be my first go to.
David Mthe employee that handled my transaction (don't remember his name) but he was a really great employee and kind and courteous and attentive. i don't leave reviews normally but he was a great guy
michael fUhaul should be out of business if they rent trailers in this condition.
Jeffrey RNonething I will never ever rent a u haul again! Every time I do I get accused of something I didn’t do! So I will be telling everyone that I know not to rent from the u haul company
Jason SI don’t know of anything else they could have done to make the experience any better! Very well done!
James PFriendly and helpful
Bobby LI've used this location around town here and there and when I moved a few years back and now for my most recent move and have never had any complaints friendly and helpful if I ever need anything again I will definitely use this location and recommend to family and friends
Tom BAgent was very friendly and helpful. We will return to this uhaul location the next time we have a need.
Tom BI was charged an additional day despite checking out online.
Paul BI have used this location for Trailers and UHaul Trucks about 5 times. in the last 4 years. I have referred them to others who have also used them. They are always friendly and helpful. They make it seamless and easy. They are always willing ot be of assistance and very helpful to provide whatever you need.
Leala WAlways clean Friendly fast service
Paula CTruck was very loud inside
Matthias SReally happy with the great service provided by the staff at Safe Ship. Super friendly and very helpful. Easy check in and check out process.
Cecily Tvery helpful and friendly
Joe AEntry to location and parking was unclear.
Brandon JI have used this location many times and have always been satisfied. They are conveniently located for our needs.
russel lEmployees were friendly and helpfull.
George FBlankets were not delivered to location as requested; Had to drive 20 minutes to a U-Haul Service center to pick up blankets. :(
Jonathan FTks
Johnny SThe people were very accommodating and helpful! I will definitely be back to this location again!
Christopher LGreat, fast and friendly staff.
Kathy CMason and Elliot are A1. I've rented from them several times before. Each interaction had been positive and professional. This last time I ran into a snag and needed to extend after hours. They were very flexible and so very nice. I highly recommend Safe Ship of NKY for your moving and shipping needs.
Jolie MTell customers that one way early return is not afforded refunding.
Shawn GThe staff and service is excellent. Mason has helped me with rentals multiple times and makes the process fast and simple. I won’t go anywhere else for rentals or shipping needs.
James BMason and Elliott are amazing. Friendly and professional and always helpful. Using SafeShip for several years and is the only place i use now.
Karen M