El cliente no dejó un comentario.FRANCISCO G.
Customer Reviews for Safe N Sound Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Darla D.
I love the energy here. Very friendly and caring. The lady in the front explained everything in detail before letting us take the key. Definitely coming back again.JANIN D.
El cliente no dejó un comentario.RYAN R.
El cliente no dejó un comentario.TIMOTHY T.
El cliente no dejó un comentario.JEFFREY T.
El cliente no dejó un comentario.JOE G.
Safe N Sound Storage was great! Super helpful, friendly, great customer service. Uhaul did schedule me for a pick up on Saturday at a location that was apparently closed on the weekends. When we arrived to pick up the truck we needed the property was locked and we could not get the truck. We called the business and the person who answered was so rude and basically said we were SOL and it was not his problem. I called uhaul and while I was on hold to speak with someone they had already found a new business who had a truck available and they resolved the issue. Thankfully! We were stressed for a good 20 minutes thinking we were not going to be able to move. But uhaul did come through.Rebecca R.
Your phone services aren't very good if 24/7 pick up malfunctions. There are to many bugs in your website and the app. Please fix fast I had to many problems with both!!!Marcus J.
Great customer service!!!RICHARD O.
El cliente no dejó un comentario.MARC JAMES R.
El cliente no dejó un comentario.ADAM R.
El cliente no dejó un comentario.ALFRED T.
El cliente no dejó un comentario.Jennifer C.
Vicki was awesome. Great customer service. Kudos to Vicki.ERICK G.
Vicky was awesome and so professional! Highly recommend Safe n Sound!!Michael M.
That Vicky lady is straight up rude. Nothing but attitude, long frustrated sighs, curt responses, slamming things. This is a place of business?? Why am I being talked to like a child who's about to receive a time out? Will never come here again. Also hit a bump and a Crack pipe flew out and smashed on the floor in the cab. This vehicle was inspected? By who?? I put on gloves and disposed of it so I wouldn't be accused or charged for it (because the lady checking us in seems super shady), but goddamn. Worst experience ever.CHRISTOPHER G.
The customer service at this location is wonderful! We had a small hiccup but it was corrected very quickly and efficiently, with the most helpful employee I've seen in a while. Cannot say enough good things! We'll be back!Stephanie R.
The truck was way in the back of the property. By time I drove back to it, drove to the front and discussed the minor cosmetic damage I was at least 15 minutes past the logged time I checked out. I received and email that then rounded down 50 minutes from when I checked out much less the additional 15 minutes mentioned. A truck wasn't available in Dripping SpriMorris A.
A bigger drop off lot for busy days .Joe G.
Had to drive to Kyle because no trucks available in San Marcos ðŸ’ðŸ½â€â™‚ï¸But I was happy to have a truck from uhaul last minute ðŸ‘ðŸ½It was great!!!Juan G.
El cliente no dejó un comentario.Sharon F.
Friendly, professional customer service.Ronald T.
Instructions for getting your key was a little confusing.Heather H.
Not overbook . I paid for 24 hrs but they needed back sooner â€¦ The lady at the counter was very nice .Rosalinda M.
El cliente no dejó un comentario.Leo F.
this is the beat location yo rent equipment in the Austin area. I will do so again very soon.STEPHANIE H.
Well Vickie is very knowledgeable & courteous. Unless you have Tuesday specials 1/2 price or some like that. I think Vickie is doing Awesome!JOE G.
El cliente no dejó un comentario.burns B.
Very good and friendly place.ROBERT B.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.Mari G.
The uhaul attendant was rude and off putting both at the time of pick up and drop off. There was no clear indication at the time of pick up that my uhaul rental had a cap of 4hrs of service (as she stated, â€œyou'll get the uhaul back this afternoon, right?â€ (which I did), and then the attendant became upset when I was past the hours of service. When I originally placed the order for a uhaul, I also placed an order for furniture pads and a dolly, only to be told that those items were unavailable at the time of pick up. This, of course, interrupted our moving day because we had to purchase said items at the store. The attendant failed to inspect the vehicle for any damages and stated, â€œI know where all the scratches areâ€ without indicating damaged areas on paper. Overall, my interactions with the attendant were poor. The vehicle itself worked great.Uriel N.
El cliente no dejó un comentario.Alfred C.
Very satisfied will the service and friendly attendant.harvey F.
The owners here went way above and beyond! I had originally called to verify if they had what I needed on site, and the answer was no, however the owner called around and somehow managed to get exactly what I needed delivered to the site just as I needed it! As I was walking to pick up this truck, it was extremely helpful to be able to use this location.Janet V.
El cliente no dejó un comentario.Taehyeon K.
Would have been nice to know that I needed to have my secondary contact available to pick up the phoneJacob G.
El cliente no dejó un comentario.yolanda B.
I would allow customers to drop off the Uhaul at a location nearer to them. We had to drive over an hour to return it - that was a bit inconvenient but overall a great experienceSteven C.
Great customer service from employee!!! 5 stars!Dolores R.
We have had to rent a UHAUL a few times in a short period of time and I couldn't be happier I chose this location. Vicki and Tim are kind, knowledgeable and very efficient. Check-in and check-out has always been fast and super-easy and doing business with them has been a very positive experience. I highly recommend this location if you need to rent a truck in the Kyle area.Heather T.
El cliente no dejó un comentario.FERNANDO M.
El cliente no dejó un comentario.Heather T.
This is the best customer service I have ever experienced when renting from U-Haul. The lady attended to my emergency needs by staying past closing time to make sure that I got a truck that day. She made my customer experience outstanding and made me felt valued. Thank you for your excellent customer service.Robert A.
Tim M. was a pleasure to work with. He exudes knowledge, is extremely friendly, and professional in dealing with the customers. I appreciated working with him. B. EspinozaBarney E.
El cliente no dejó un comentario.Rachel E.
Best experience of my life! Take notes from this location!!Clinton K.
El cliente no dejó un comentario.FRANCES G.
Fix the computer glitches. Not the employees fault. She was very nice.JENA G.
Staff at Safe N Sound are super friendly and helpful.Geoffrey M.
El cliente no dejó un comentario.CARRIE RENE R.
When I arrived on site, I checked in via the mobile option and was able to locate my truck. Once I scanned my drivers license, I was instructed to go inside and get the keys. However shortly after going inside, the person in front of me in line left and took my truck. When I informed the desk associate, they blamed it on 'the system' not working correctly. Normally this would not be a big deal, but that means the truck they gave me was taken from someone else's rental. It also took another 40 min to get it setup for me and they did not extend my overall rental time. Next time, would it be possible to have the keys already set inside the lockbox so that I can retrieve them? What's the point of a mobile touchless check in process if I still have to go inside and get the keys?Jeff F.
El cliente no dejó un comentario.Richard B.
Fast easy and great service.Carrie R.
El cliente no dejó un comentario.LEO JOE F.
El cliente no dejó un comentario.RYANLEE D.
El cliente no dejó un comentario.John H.
Agent was courteous, efficient and kindðŸ˜‰Sheila C.
El cliente no dejó un comentario.Shanelle A.
Vickie was very professional and had great customer service. She is a hard worker with great customer service. I caught her closing up shop after hours lol. With her help I was able to move with ease. Thanks VickieSamantha B.
lower mileage rate:)Frank H.
Friendly and courteous staff. Quick and easy which is a super plus under today's circumstances. Overall, excellent service.Leticia H.
El cliente no dejó un comentario.Carmen H.
Extraordinario servicio al clientePatrick M.
Woman in charge (at front desk) was very helpful, went out of her way to assist.David B.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.ANGELA V.
Maintenance on the trucks would be niceIsaiah jacob G.
El cliente no dejó un comentario.Janet L.
El cliente no dejó un comentario.ALICE V.
Staff is courteous and committed to customer service and excellence.DAVID CURKLEY M.
El cliente no dejó un comentario.Eric M.
Truck was filthy when we went to rent it. We were more than accomodating since according to owner all trucks were double booked this week. When we get our truck it the cab is dirty and there is trash between the seats. There was an empty urinal with dried urine in the trash area. Truck was obviously not cleaned between renters. I made sure to complain to owner who blamed her husband for not checking in truck correctly. She did give us a credit for the inconvenience. We still had to take truck as is..we had no other option. When I returned vehicle no customer service was to be found with the owner. She did not apologize or even say thank you. She obviously cannot handle stress and it shows. Will never rent from this location again. Period.RENE DANIEL A.
Very nice. Quick checkin.rebecca E.
El cliente no dejó un comentario.Ernest A.
Service was good and very helpful personnnelReinaldo V.
Very friendly & professionalDIANE MURPHY F.
El cliente no dejó un comentario.LESLIE I.
When they do the walk around the truck, giving instructions on adjusting the side mirrors should be given to every renter.Pamela P.
Welcoming staffMichael P.
El cliente no dejó un comentario.JAY L.
El cliente no dejó un comentario.Jacob R.
Very nice place and helpful staffAnton R.
El cliente no dejó un comentario.Anne G.
Mobile pick up was sooooooo easy. Thanks yall! Only recommendation is my code was 1234 so that didn't seem so secure lolKalie H.
Great experiencePAUL W.
Vicky was very informative and went above and beyond in the customer service department.Leah H.
El cliente no dejó un comentario.Georgann A.
El cliente no dejó un comentario.Debra T.
Excellent experience. However consider marking driveway for the first truck to park all the way to the entrance of drive or nearest point to the gate. The space to park along the curb is tricky but if the first truck parks at the end most spot all other trucks can pull up behind and get as close as possible. I was able to guide my husband into the spot but someone by them selves may be slightly challenged.Rafael M.
El cliente no dejó un comentario.James B.
The mobile Contactless pickup option was a pain because the Uhaul website pages load way too slow when going through the process. Also, When reserving the unit Uhaul asks for an alternate number. But when picking up the Uhaul the website asks for an alternate contact which can't be your alternate contact previously given which caused issues to get approved for pickup. The drop off was hard because the pages would not load & kept timing out making me start over again.Crystal M.
El cliente no dejó un comentario.Jameson C.
El cliente no dejó un comentario.Aida E.
El cliente no dejó un comentario.Angel A.
El cliente no dejó un comentario.Roger B.