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Ben S
Customer Reviews for Safe Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would have given 5 stars, but the dropoff location they set for me was on the other side of town. There were at least 3 other U-Haul Moving & Storage locations closer to my destination.
Billy MEverything was great! The staff were very professional and helpful!
Carl HGreat customer service
Tamara HThe mobile app was slow and not user friendly. The fact that an employer verification was needed is ridiculous. The employer was unavailable on a SATURDAY to verify employment because they are closed on the weekend. Did not give any options for references It would not allow me to go back to the previous page. Got frustrated and left that location and drove down the street to another location that was open but they didn’t have what we needed so we had to drive back to the original location. Called uhaul customer service number and the representative was great! We’ve rented many many uhaul trucks and this was one of the worst experiences we’ve had. Took almost an hour to get the truck. Return was easy breezy.
Sandra HAdd Jacks to the tounge of the trailers so if we need to park them for a short period we can, I had to rent a second vehicle so I wouldnt tow the trailer into small lots everywhere i went. only a suggestion, would really help people in the future!
Christian Msuper easy. no issues. will continue to use your services. maybe a frequent use discount would be nice :)
Dean HHelpful and informative staff!!
PATRICIA GNo responses
MAGNOLIA RActually there is nothing to improve. This location is super clean and the staff is friendly and very professional.
Phillip CThis location is the best uhaul location ever. The lady was very nice and explained everything well. I will rent from here again.
Denisse AManagers went out.of their way to get me.going at the reserved.time.
Stephen WNo air.
Matt OYesterday was a cluster fuck! I had ordered supplies on the 9th, pick up was the 10th, they gave us a lock I had ordered online, and yet I also got notice that another lock was being shipped to me. I DIDN'T WANT ANYTHING TO BE SHIPPED. I tried all day on the 10th to cancel that order and wasn't able to. Spoke with the most awful representative this morning who was more interested in listening to his own voice than to hearing me. I'll be charged $13.40 for shipping although I never requested it. I can also tap into my own personal time and return the lock for a refund to a uhaul dealer. When I rented the truck and bought supplies and ordered a storage unit online I thought everything was going to be at the same location. Silly me! Truck pick up in one location. Storage place with supplies at another location. Also, when our guys showed up to get the storage units we were given, there were keys on the locks. They were trying to give us someone else's units. The desk was very crowded while my guys waited there and I got on the phone to resolve the situation. Eventually we were given two new units. Next time I will seriously look at someone other than uhaul for our moving needs, which we use at least 2x/month.
Laura ADropped off at 3:02 pm, after ⛽ it up drop off at 3:02 pm. No one was there to receive the key, it was placed in the slot on the door.
cora kI had the absolute worst time working with U-Haul for this move, I’ve never experienced so many inconveniences with one booking as I did with this one. Moving as a 36-week pregnant single mother is extremely less than ideal, yet uhaul somehow made it the most stressful day of my life. I obviously can’t move anything myself, so I had to have friends and family and coworkers move their schedules around to help me out, everything was on a schedule because they have their own lives. After my pickup location being moved TWICE well out of the way because U-Haul could not provide any truck within twenty miles of my preferred pickup location, the location never left a key out for me to pick up the truck. After multiple called of sitting on hold with customer service for almost three hours, we finally got to someone that informed us they found a location (this location) that left a truck out, bigger than the one we’d booked originally, and they’d upgrade us for free. We get there and complete the pick up process, but the app never provides me with the code to the lock box where the key is located. Another call to customer service. We got the code and hung up. The serial number on the key did not match any of the trucks in front of the building. Another call to customer service. During the 15 minutes I was waiting for someone to pick up at customer service, my dad found the truck on the side of the building, with the big door open and trash throughout the truck. I hung up and sent a picture to the open chat on the app, the picture was added to my contract. We finally hit the road with the truck, but with the delay uhaul had caused we had lost 2 of the 4 people that was supposed to help my dad move everything from my second story apartment, so what would have originally been a one-hour move turned into a two/three-hour move. This delay also caused us to lose three people that were supposed to unload at the second location. And to top it off, we found a leak in the U-Haul that (between the leak and the state of the truck when we picked it up) soaked water dirt and mud into my brand new mattress. After expressing the issues we had with U-Haul customer service, we were offered a $50 refund, which was completely offset with a $104 charge for extra mileage (which wouldn’t have been an issue if they could’ve provided a truck within 20 miles of my original pickup location) and 13 gallons of gas (when the truck was almost on empty when we picked it up). I, in total, spent almost $400 directly into U-Haul and this fiasco, plus the loss of a $350 mattress, and was only offered a $50 refund. Absolutely the worst customer service experience I’ve ever experienced, they had no remorse for how much stress they put me under, especially when I’m three weeks away from having a baby.
Kristiana KSonya? I think, was very pleasant to work with. I would suggest a real key drop box for after hours returns instead of dropping keys through a hole in the door. It's definitely possible for someone to reach through the door with a grabber and steal keys.
Andrew LGreat location overall! They were super-friendly and helpful! I would go there anytime for rentals and storage!!
Carissa AAppreciate your team going to extra effort to accomodate my unscheduled return. Thank you.
Paul BFriendly staff and clean store. Great representative of how a franchise should be run.
John FThe very inefficient lady at the front desk had one customer but chatted so much that she could not answer a simple question of a 12x20 rental guess. Also, she would not give my key until after finished with the current customer. I had movers scheduled and had already checked in mobile but she couldn't take a second to give me my key that I saw right in front of her; waited 30+ minutes. Also the check engine light was on in the truck and the exhaust was extremely loud; sounded like it had a hole in it.
Donald SOutstanding customer support
Renardo BGreat workers, both men were great
KECIA HEverything on my end went well, drop off location easy to find. Clean truck, customer service easy to deal with when I changed my pick up location
Shane SEverything is good
Jueline LThe 15ft truck I reserved was not available, so I was given a 20ft truck. And while I was only charged for a 15ft truck, the 20ft truck was far too big for my needs. I reserved a utility dolly which was also not available and was forced to use an appliance dolly. Lastly, I was told by the attendant that I could return to truck early at my destination and get a refund for the time not used. This turned out to not be true. I rushed to get the job done and return the truck early only to be told that I could not get a refund for returning the truck 24 hours early.
Craig HExcellent customer service. Extremely impressed with the professionalism. Thanks
MARBARA BGreat customer service and very helpful.
BRIANA SOur truck wasn’t available when we arrived so we got upgraded to a larger truck for same price.
Martha SNothing against this location but your website said this was closest to our location. It absolutely was not.
Amy SGreat customer service, very clean business area. Equipment condition is very operable.
Bernard MThe woman working was awesome! Friendly and efficient!
Lori CVery professional customer service.
Phillip FAfter bringing the rental back date of rental 9-07-22 returned 9-8-22 was stated that my money would be returned to my card I still haven't received the money and been trying to talk to someone about but no luck Contract no: 19192899 98.07 should have been returned to my card
YVONNE BThe staff provided all details about renting including the details about insurance coverage.
Odri HAlexus Martin was very helpful and resourceful. Would recommend uhaul to everyone.
Michael AInsure that the ratings are accurately assign to the servicing location that is responsible for the issue that causes a complaint as well as the resolution. Your system only considers location where the equipment is returned. Sonya and Vanessa at the Plummer location were very knowledgeable, courteous and professional
Anthony HAwesome women....I also rented a storage unit...very clean
Cheri HN/A. Everything was great as expected.
Stephanie HIt was the best customer service experience ever. They were really kind and professional.
Alicia MNothing
Presella rAlexa your are the epitome of superior customer service!!!! Keep doing what you do. The community appreciates you!!! Ron Nobles
RONALD NNothing if you keep quality people like Sonya!
Robert RBest Service Ever! Friendly and quick.
Tim NVery experienced, knowlegable/professional service!
RICHARD HExcellent service no waiting late in day pickup got weekend free! Will make this location my favorite!
Albert MThe staff was courteous, friendly and knowledgeable. I will do business here again whenever I next need to get a Uhaul 😊.
COREY GThis particular location was good, but this was a re-schedule of a previous reservation where I went to pick up the truck and nobody was at the store. i-storage on Castle drive in Madison, AL seemed to be closed, eventhough I had a reservation confirmation.
Jason CThis reservation restored my faith in UHAUL. My son had a terrible experience last March in Birmingham with UHAUL enough to make me want to swear off UHAUL for life. This location was professional, had what i needed and ready, offered advice, and extremely friendly. I will now use UHAUL again. This location deserves praise.
MARK HStaff was very professional, helpful and friendly.
JOE SThe Safe Mini Storage employee that worked with us was awesome. My only complaint was when I made my reservation, I was instructed to pick up the truck on Governors Drive. The Governors Drive location employee informed me that I had to drive further away from my home to Plummer Road. Whay wasn't I told the location had changed to Plummer Road?
Paul MWhen reservation was made the service person indicated I could pick it up from a location close to my house and at 8:00 AM. Neither of these occurred.
STEVEN GGreat customer service.
LADON DEverything was fine
RICKEY SHonor your Request and keep your customer inform of the status of their equipment.
Mary F