Customer Reviews for Safe Haven Self Storage of Middletown
(U-Haul Neighborhood Dealer)

42 reviews

360 Rte 211 E   Middletown, NY 10940
(Right Next to Colandrea’s Pizza King Old Caldor’s Plaza)

(845) 394-2409

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(845) 394-2409

360 Rte 211 E
Middletown, NY 10940
(Right Next to Colandrea’s Pizza King Old Caldor’s Plaza)

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I chose the personnel were not helpful because there was no personnel there. I purposely chose to pick up the truck at 9:30 when I knew the office would be open and I wouldn't have to use the online app which I had read horrible reviews about.

Don Gross 
Rating:
5.0

Customer did not leave a comment.

Raymond Anthony 
Rating:
4.0

Drop off was very confusing. No signage as to where the truck should be dropped and it was hard to figure out where the front of the building was.

Mark Feldman 
Rating:
3.0

It was not easy to access the site. It keep logging me out. The chat agent was rude, that's if this was actually a real person. I would never rent another van from a drop box service. I would prefer to use a location that has customer service.

Yahaira Roman 
Rating:
5.0

Customer did not leave a comment.

Rashawn Reed 
Rating:
5.0

Customer did not leave a comment.

Ralph Vialet 
Rating:
5.0

The location was great and the woman at the desk was amazing. My only issue was at the end of all this, I was double billed and found myself calling unsullied to resolve it. $119 was my invoice and then I was charged an additional $64.

Marina Diaz 
Rating:
3.0

Truck smelled like cigarettes

Dennis Johns 
Rating:
5.0

Customer did not leave a comment.

carmen martinez 
Rating:
5.0

Great customer service at this branch

Dennis Johns 
Rating:
5.0

They were extremely courteous and professional! It was my first experience which was very good and I ll always use u haul

SHOAIB NAZIR 
Rating:
5.0

Customer did not leave a comment.

Jeff Lester 
Rating:
5.0

Customer service calls were excellent and very helpful, all 3 calls answered in 5 minutes and every person knowledgeable and helpful. They made the experience unstressful and smooth.

Steven Briggs 
Rating:
5.0

Customer did not leave a comment.

Randi Sussman-Kim 
Rating:
4.0

Customer did not leave a comment.

David Conison 
Rating:
5.0

No comment needed.

Ion Ionita 
Rating:
5.0

Customer did not leave a comment.

Daniel Howell 
Rating:
5.0

Customer did not leave a comment.

Marino Garcia 
Rating:
1.0

I made a reservation, I went there in the morning, and there was no truck. I was sent to another location 30 miles away, and I have to wait till 9 am when they open. The mobile check in failed and my whole day was messed up.

Yankuba Jammeh 
Rating:
5.0

Customer did not leave a comment.

SHAUN Blackmon Brunson 
Rating:
2.0

The ability to get the key from the after hours box was extremely difficult and the location had no one working there with a simple piece of paper taped to the window saying they were closed for several days. No help even though during normal office hours. Truck was not set up with wheeler and shipping pads I had prepaid for. I needed to drive to a different Uhaul location to obtain a wheeler and shipping pads.

Neil Miller 
Rating:
1.0

Was not cleaned garbage all over & than want to overcharge me 3 weeks after 🤦‍♀️👎👎👎

Elizabeth Jimenez 
Rating:
5.0

Customer did not leave a comment.

MILDREDD SMITH 
Rating:
5.0

Customer did not leave a comment.

Jamal Sanchez 
Rating:
5.0

N/A

Taylor DeClerck 
Rating:
5.0

Customer did not leave a comment.

KENNETHE COPPOLA 
Rating:
5.0

Customer did not leave a comment.

Joseph Buono 
Rating:
4.0

The truck we rented was shifting into low gear every time we stopped….. it didn’t seem safe.

David Rivera 
Rating:
5.0

Customer did not leave a comment.

Debbie Shurter 
Rating:
5.0

The only challenge was finding the location. The location was a third party and the singage off the main road was not easy to find. Otherwise, this was a very positive experience.

KURTISMICHAEL KOTES 
Rating:
5.0

Customer did not leave a comment.

Vincent Buccafuri 
Rating:
5.0

Everything was fine.

Gilbert Silver 
Rating:
5.0

Customer did not leave a comment.

TAHIR MAHMOOD HASAN 
Rating:
5.0

It was very nice

Antonio Rivera 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE RAMOS 
Rating:
5.0

Customer did not leave a comment.

NOEL CASTILLO 
Rating:
5.0

Customer did not leave a comment.

KENNETHE COPPOLA 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANTHONY KUBIK 
Rating:
5.0

Customer did not leave a comment.

David Schrank 
Rating:
5.0

Customer did not leave a comment.

JUAN ALICEA 
Rating:
5.0

Customer did not leave a comment.

Karyn Critelli 
Rating:
5.0

Customer did not leave a comment.

Kenneth Coppola 
No reviews have been submitted for this location.

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