I chose the personnel were not helpful because there was no personnel there. I purposely chose to pick up the truck at 9:30 when I knew the office would be open and I wouldn't have to use the online app which I had read horrible reviews about.
Don G
Customer Reviews for Safe Haven Self Storage of Middletown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was very confusing. No signage as to where the truck should be dropped and it was hard to figure out where the front of the building was.
Mark FIt was not easy to access the site. It keep logging me out. The chat agent was rude, that's if this was actually a real person. I would never rent another van from a drop box service. I would prefer to use a location that has customer service.
Yahaira RThe location was great and the woman at the desk was amazing. My only issue was at the end of all this, I was double billed and found myself calling unsullied to resolve it. $119 was my invoice and then I was charged an additional $64.
Marina DTruck smelled like cigarettes
Dennis JGreat customer service at this branch
Dennis JThey were extremely courteous and professional! It was my first experience which was very good and I ll always use u haul
SHOAIB NCustomer service calls were excellent and very helpful, all 3 calls answered in 5 minutes and every person knowledgeable and helpful. They made the experience unstressful and smooth.
Steven BNo comment needed.
Ion II made a reservation, I went there in the morning, and there was no truck. I was sent to another location 30 miles away, and I have to wait till 9 am when they open. The mobile check in failed and my whole day was messed up.
Yankuba JThe ability to get the key from the after hours box was extremely difficult and the location had no one working there with a simple piece of paper taped to the window saying they were closed for several days. No help even though during normal office hours. Truck was not set up with wheeler and shipping pads I had prepaid for. I needed to drive to a different Uhaul location to obtain a wheeler and shipping pads.
Neil MWas not cleaned garbage all over & than want to overcharge me 3 weeks after 🤦♀️👎👎👎
Elizabeth JN/A
Taylor DThe truck we rented was shifting into low gear every time we stopped….. it didn’t seem safe.
David RThe only challenge was finding the location. The location was a third party and the singage off the main road was not easy to find. Otherwise, this was a very positive experience.
KURTISMICHAEL KEverything was fine.
Gilbert SIt was very nice
Antonio R