Customer Reviews for Sacto Furniture
(Distribuidor de U-Haul del vecindario)

70 comentarios

5095 Stockton Bl   Sacramento, CA 95820

(916) 431-0115

Horarios de la ubicación

  • Lun. - sáb.: 11:30 a. m. - 6 p. m.
  • Dom.: 12 p. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 431-0115

5095 Stockton Bl
Sacramento, CA 95820

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 11:30 a. m. - 6 p. m.
  • Dom.: 12 p. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The truck, when I picked it up, was filthy. It looked like it had been parked out in the desert for years. Both the cab and the inside of the truck were disgusting, and I had to clean it out before I even started packing it up.

Jonathan H. 
Clasificación:
5.0

Great services!!

WAN S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Misty J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue E. 
Clasificación:
4.0

The key drop slot is not clearly marked.

Christopher T. 
Clasificación:
1.0

The location is in a very bad part of town - huge homeless population right out front. They lock you in and out of the store as you go in and out the door. It is a furniture store- not a usual uhaul location. I did 100% of the self check-in, but they still took my credit card and ID behind the counter for 20 minutes, which saved no time. They never opened the back of the truck before I drove off, but it was fine when I opened it... I brought it back with more gas than I had to, and I moved boxes of toys in it for the day... yet the location charged me an additional $25 "cleaning fee" on my final bill... I called them to question it and they said there was dirt in the back - absolutely IMPOSSIBLE... They told me I would need to call UHaul and make a formal complaint if I wanted to question it, because they were only a 3rd party. I can see why they had the ONLY truck available in town... nobody wanted to pick up there. but purposely over-charging is not worth a single star, is NOT cool.

JANET K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
3.0

El cliente no dejó un comentario.

GUILABJEET S. 
Clasificación:
2.0

The manager was friendly when I first got the truck. However he didn't tell me I had to sweep out the truck. Of course that sounds obvious but my mind was in a thousand different places and if he had reminded me I would have done it. Instead I return the truck early and staff tells me I am going to get a 25 dollar charge for not sweeping. So I go into the back of the truck and sweep it out with supplies I had. It looked perfect. Just as good, if not better than when I got it. In fact I don't know how dirty it was when I got it because he didn't open the back to confirm it's condition with me when I first checked out the truck. I wasn't paying attention to that during my move so for all I know the floor was already dirty. Anyways I sweep it out and then the manager comes over and tells me that it doesn't matter that I just swept it out because it needed to happen before I entered the parking lot. He told me I will receive a 25 dollar fine and if I have a problem with that to contact uhaul corporate. The back of that truck is clean. They won't have to do anything to it for the next customer. No one told me during check out to have it swept before entering the parking lot. He didn't look at the back with me to confirm it was clean during check out. I cleaned it and was charged 25 dollars. I'm not happy.

JACOB G. 
Clasificación:
1.0

They over charged me! Bad service!

Anthony S. 
Clasificación:
4.0

I order a dolly and furniture dolly but it wasn't included.

Chi-Meng M. 
Clasificación:
1.0

need a manager to call me about my charges

CHARLES V. 
Clasificación:
1.0

Worse experience dealing with uhaul.After leaving my car parked in front of Sac Furntiure where I picked up my uhaul my car was stolen.It was found two day later and totaled...

Thomas A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Genny S. 
Clasificación:
3.0

Every time I order from the website, the location of the pick up changes, every time. So FUCK YOU because that causes a lot of inconvenience. Also, don't force people to choose between buying the preloaded blankets in the truck and space that they paid for - looks like a good class action case. I will be actively turning people away from U Haul due to these two horrible practices.

Gregory R. 
Clasificación:
1.0

Although i had reservation there was no truck.. waited 30 mins and then was sent to another uhaul... spent 40 mins there because the system couldnt accept the processing.. never again will i use uhaul

Christopher M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

Continue the goid service!

Benjamin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherise G. 
Clasificación:
5.0

This location was great.

Michael D. 
Clasificación:
5.0

Great experience!

Pamela A. 
Clasificación:
5.0

Perfect on everything. Good Job!

Conan P. 
Clasificación:
5.0

The customer service was extraordinary. I give them 5 stars. The truck was clean inside the cab & back. But, the trucks needs servicing, transmission, fluids, etc., through U-haul. I needed the truck an extra 2 days through fault of my own, It was granted to me. Overall my experience has to be a 5 at this location, SACTO Furniture, as they were readily available to meet all of my needs. Thanks much, a totally satisfied customer, Sheri

Sheri F. 
Clasificación:
5.0

Easy and friendly place to rent a u-haul.

Vicki S. 
Clasificación:
2.0

Customer service was polite & kind at pick up location. I was extremely disappointed that I had to drive that far only to be informed that there wasn't a 20 ft truck that I reserved, waiting for me. They offered a 26 ft (not sure of the exact size) & I gave my paperwork to my friend who returned the truck. The larger truck was rented to me at the 20ft truck rental cost. Ok, that's nice. But what if I only had a crew of women & none of us would have wanted to drive that long truck. Plus, the gas cost! It cost me $150 in gas! I am 66 yrs old, single & on a limited income. I had figured the amount for rental & gas with the help of the Uhaul dealer whom I made my reservations. I choose the location closest to my residence. BUT my reservations were changed 2 times! Very annoying & disappointing. Plus when I drove to get the Uhaul truck, I didn't know I would not be receiving the 20 ft truck I reserved! As I drove by the uhaul dealer where I made the reservation, the lot was full of different size trucks! I only had so much money to spend & because of changing my pick up locations & getting a much larger truck than I needed, the cost escalated because of the extra mileage & a whole lot more needed to be spent on gas! The gas tank was on empty! Annoying! I had to borrow money. This will be very hard to pay back, most likely months. My overall experience with Uhaul? A great big expensive hassel! And inconvenient! I honestly don't know if I'll rent from Uhaul again. Because of YOUR doings this move cost me a lot more than originally planned. ??

Shirley H. 
Clasificación:
3.0

The staff were nice and made calls when they could not answer them.

Garth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold P. 
Clasificación:
4.0

Faster check in process....

Carlos G. 
Clasificación:
1.0

The guy at this furniture store is a scam artist. We received the van with interior covered in motor oil & were told he knew it was dirty & would not be charged. Upon return he immediately said there were dents in the van that weren't there before & began to walk off. We asked for him to show us what he was talking about & he walked straight to the front where there were 2 small scratches. I asked for a receipt and was refused one. We were later charged a $300 cleaning fee! Will be filing a claim!

Heidi D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anhduy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anhduy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anhduy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tejal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anhduy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin P. 
Clasificación:
5.0

1 star reviews? Crying over some change? There are some remarkably tender and cheap people in this world. Thanks for helping me understand that.

Andy N. 
Clasificación:
5.0

Y'all want some water? Cold water is available. I'm confident after all that complaining, you're dehydrated.

Andy N. 
Clasificación:
1.0

Clean the vans Rent the van people want

Reginald L. 
Clasificación:
2.0

I took Uber to get a truck 14 ft. It was sent to the wrong place and I had to take a 10 footer and make 2 trips. Doubling my mileage, shit happens but you should refund some mileage when you make a mistake on a reservation.

Mark H. 
Clasificación:
1.0

I arranged to do a 8am “mobile pick up” on Saturday morning. The cargo van was there and waiting but I could not complete the mobile pick up. I had to call a U-Haul representative but they could not help me access the van over the phone. The rep told me I had to wait until the business where the van was parked opened at 11am! This was very inconvenient for us since we had the day planned for an early start. When the business owner arrived no apologies or even an acknowledgement for our inconvenience was made. This is basic, garden variety customer service requirement.

Edi G. 
Clasificación:
3.0

Have a clearly marked area for drop-offs.

Kayla G. 
Clasificación:
1.0

Did not have a key drop box even though the store boasted 24 hour drop off. I had to come back hours later(even though my rental was due at 10) and risk incurring late fees, because they cannot accurately advertise what they do and don't provide.

Rianna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel A. 
Clasificación:
5.0

best place to rent from ever! THAN K YOU

Michaela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
1.0

They charge me alot more what they said and I returned back before my time 1 day before no refund No bady go to those place

AHMAD S. 
Clasificación:
5.0

Very friendly & helpful

cathy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kertis H. 
Clasificación:
5.0

I thought because it was a store, and not an actual U-Haul location, we might run into issues. But, the people there were knowledgeable and got us on our way quickly.

Christina H. 
Clasificación:
3.0

I had to put 2 quarts of oil in it!

LINDA S. 
Clasificación:
1.0

Terrible. People at a furnture mart don't know anything about uhaul rentals. I'll never ever rent a uhaul again. Such a terrible experience and waste of time.

Kelly E. 
No se han enviado comentarios para esta ubicación.

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