Truck with damage tire and really really poor service!!! Worst place i have done bussines with !!jose luis J.
Customer Reviews for Sabor A La Mexicana
(Distribuidor de U-Haul del vecindario)
Pacoima, CA 91331
(Van Nuys Blvd Danny Trejo Mural)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 6 a. m. - 10 p. m.
- 5/28/2022: 6:00 a. m. - 5:00 p. m.
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
To keep u haul trucks in actual U-Haul locations not in mexican restaurants.Jose B.
El cliente no dejó un comentario.Gabriel L.
Never again! Poor customer service, dishonest about fuel level, not given any information that was important about the rental I chose. A teenage girl took care of my rental not a word said silent treatment. Got ridiculously over charged for their lack of communication. I ran into issues on my move and they took advantage.Luis S.
The girl , that answers the phone is rudeElizabeth M.
El cliente no dejó un comentario.JoseEduardo P.
El cliente no dejó un comentario.Arturo L.
I was very disappointed when I pick up the uhaul truck the truck had some dirty carpets an it was very dusty with lots of leaves inside we had to clean it our selfs not yo have about that. When I returned my rental I made sure that it was clean so the next customer was not disappointed like I was. The young Lady that completed the contract was not friendly at all very poor customer service.Jesus G.
Terrible experience with employees, wouldn't return here againFrancisco G.
El cliente no dejó un comentario.RYAN ERIC R.
El cliente no dejó un comentario.cinthia P.
There is really no customer service at this locationRaul C.
El cliente no dejó un comentario.orlando M.
El cliente no dejó un comentario.Abran V.
El cliente no dejó un comentario.Juan O.
El cliente no dejó un comentario.Billy S.
El cliente no dejó un comentario.FlorG A.
El cliente no dejó un comentario.John G.
The Customer service at this location is unsatisfactory at best. The young lady that I spoke with hung up on me twice. When I brought it to her attention, she hung up again. DO NOT USE THIS LOCATION - UNSATISFIED CUSTOMERMARCIA H.
El cliente no dejó un comentario.Steven P.
The staff at pickup was rude and non communicative. Helped two people before us that arrived after us. Didn't explain that they didn't have our order ready and were out of items. Could have been fixed if they had explained that online orders don't reflect their stock.Jessica V.
Car was so low on gas on a less than a quarter and we are required to bring it back with same amount of gas. Makes no sense. We took a picture for proof if they want to say we returned it without gas or same low amount.David A.
Always helpful great location!!!Christian S.
I rented the truck on March 5th and paid for it the same day when I when I returned it it was a one-way rental. Then on March 20th all of a sudden I saw the charge on my card or actually checking account for almost $650 for the same truck. When I called U-Haul they said it was a mistake and it will take a few days to return my money without any regret or compensation offered to me. Also I forgot to mention that on March 5th I was scheduled to pick up the truck at a completely different location and the truck was not there so I was forced to go to the location that I'm giving you a review for right now. I'm very dissatisfied with U-Haul experience that I recently had I never had that issue with u-haul before but this time it is just a disaster.vladimir A.
El cliente no dejó un comentario.SANDRA V.
El cliente no dejó un comentario.JoseEduardo P.
El cliente no dejó un comentario.Jonah R.
El cliente no dejó un comentario.Manuel M.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.CAROL C.
The vehicle was unsafe it was misaligned and was veering to the right a lot and I'll be contacting customer service for a refund.Ivan G.
El cliente no dejó un comentario.Aaraceli E.
Awesome and friendly staff.RANDALL E.
El cliente no dejó un comentario.Artur Z.
They were very unfriendly. I reserved online with a Visa card which was on file and I thought they did not need it when I was going to pick up the vehicle however they asked for a card. I gave them a Master Card but I emphasized that I would want to change it to Visa card at the time of return and she said OK. Today when I returned the vehicle, She was on the run to go to somewhere else and I asked her several times but she did not care and she left the premises and nobody else was there to listen to me. Ps: I returned the vehicle between 2.00 pm to 3.00 pm and naturally somebody was supposed to be there at least until closing time.Bijan K.
Best place for U-Haul Rental very friendly and extremely fastIvan L.
El cliente no dejó un comentario.STACY M.
El cliente no dejó un comentario.TERESA V.
El cliente no dejó un comentario.Rich C.
Employee was very helpful + clear on returns. Ot was an easy process that took less than 10 minutes.Devon H.
El cliente no dejó un comentario.Jonathan F.
El cliente no dejó un comentario.JosÃ© Guadalupe C.
El cliente no dejó un comentario.Lawrence W.
Lock on truck door If something is broken please mark it . And actually let me know mileage and gas And when u switch my rental please consider my miles and time for further location .Daniel A.
Fast friendlyRUBEN A.
El cliente no dejó un comentario.Irma S.
El cliente no dejó un comentario.JOE F.
Very helpful and fast processes.JOSE T.
The owners or workers of the establishment were very rude and do not know how to treat their customers. They provided no instructions on what forms needed to be filled out before leaving the pickup site; they simply gathered our information and gave us the keys to the vehicle. The vehicle was very dirty upon pickup and when asked about the condition, they claimed that it was just delivered to them. There was another vehicle blocking us from leaving the pickup site and when we asked them to please move the car, they were once again very rude and said they will move the uHaul for us. It took them about 20 tries going back and forth (almost hitting nearby vehicles and structures) to get the vehicle out of the parking spot for us. To make things short, we had a horrible experience with these people.Hmayak A.
I ordered a U-Haul 1 mile from my house and had to drive 23 miles one way to pick up and return my rental. You should have brought the vehicle closer to my location since it was NOT fault you didn't have one closer.KAREN H.
This location charged us a fuel fee despite having brought the truck back at the same level that we received.MAYLING A.
The app didn't work.i couldn't use the app. It wouldn't allow me to take a photo of my DL after taking a photo of my self. I even tried two different ohones. Fortunately someone was ion site. Returning the app wouldn't allow me to take a photo of the odometer/gas gage. I would not recommend U-Haul if someone needs to pick up a vehicle using the 24/7 service.Patrick S.
Am very grateful that this location took the time to help me book as a walk in without a reservation. They were very helpful and made sure everything worked out for me.DAVID G.
Staff was very helpful. Much more than my other experiences at other uhaul locations. A+SCOTT K.
Customer service is really bad.FREDY V.
El cliente no dejó un comentario.DIEGO O.
Clean the trucks better and it smelled like smoke. Also, the wheel alignment seemed off and the brakes were not the best.SAMARA S.
El cliente no dejó un comentario.YOUSEF H.
El cliente no dejó un comentario.Harout M.
El cliente no dejó un comentario.JENNIFER B.
El cliente no dejó un comentario.DANIEL S.
They over charged for damage that wasn't there or explained why they charged me for damages. Will contest tomorrow Monday. If not resolved will not go there again.GABRIELA O.
El cliente no dejó un comentario.IVAN G.
This place scams customersSTEVE L.
Not enough lighting to feel completely comfortable in returning the vehicle at night.Soheb V.
Well, starting in the morning when got truck . I had to pay $10.00 cash for parking my personal vehicle when i came back to return the truck I brought it at the same gas level But told me It was under and they send me back to get more gas Because they said it was under I wouldn't recomend this locationJulio R.
Truck was not properly cleaned. Broken glass left in the bed area. No walk around with rep. Quite unfriendly. Increased rate from quoted amount as drop off location was not shown as an option online. Initial truck booking not made through agent in Tarzana. Alternate booking made and got a call 30 mts before pickup that truck was defective. Routed me to the Pacoima facility. Really a disappointing experience this time. Rented 2 26 ft trucks in San Bernadino earlier and that went well.VIKRAM B.
El cliente no dejó un comentario.EDWIN B.
The truck I rented the air conditioner did not work it was over 100 degrees today miserable conditions inside the truck. The location excellent excellent customer serviceTHERMAN C.
El cliente no dejó un comentario.david H.
Great service fast and easy..OSCAR A.
El cliente no dejó un comentario.JUAN R.
No commentsMARGARET L.
Excellent service all around.GEOVANY M.
El cliente no dejó un comentario.jacquelyn S.
El cliente no dejó un comentario.Frank A.
The headlight was out and got pulled over for itkhristopher C.
El cliente no dejó un comentario.Maria M.
El cliente no dejó un comentario.Alexander V.
Our first Uhal rental experience at this location was smooth however some staff personnel not very pleasant though. Customers first experiences are the key for a successful business. Victor LANABEL G.
The original location and truck was not prepared. It took an hour and 20 minutes before it got resolved. No discounts, and had to pay again at the new location.ISABELLA A.
Great job conyinueMichael Y.
El cliente no dejó un comentario.Cecilia R.
The gentlemen that assisted did not provided me with good customer service. He made my order wrong, they initial my signature without my consent. He wasn't courteous or friendly. He listed the wrong things on the order. Overall customer service with that man was terrible.CECILIA D.
El cliente no dejó un comentario.Michelle P.
Just got extra $ 40 charge I didn't expect other than that everything was great thanks will use u-haul most definitelyAbdul nasir H.
El cliente no dejó un comentario.Ulysses S.
El cliente no dejó un comentario.MICHAEL WESLEY C.
Not have customers wait for a long time to get keys we do reservations for a reasonYadira A.
Very friendly and fast serviceCindy F.
Felt rushed out didn't not do a walk around the truck when it had alot of damages The good thing I was running late they waited for me to pick up the truckSALVADOR R.
Thank goodness I drove there with someone. We had to go back home with the truck and car or pay $10 to leave the car parked at the lot while I used the U-haul. It was an unforeseen inconvenience, since this was not posted on any information I read about this site.Cynthia C.
Overall it was a good experience but I rented a truck from U-Haul a few months ago with the same distance and I was charged more this time than the last.Scott D.
El cliente no dejó un comentario.ROSA C.
Not very courteous. I felt like I was imposing when I returned the vehicle. Handed over the keys and the girl never said a word.KERRY B.
El cliente no dejó un comentario.JUAN A.
Better customer services! I didn't even know the little girls name, until I asked, she looks like 16 years old, without manners and without experience in customer services, she told me her name was Sandra...MARLON JEFFERSON O.
El cliente no dejó un comentario.RICHARD C.