This location is the best locationYadu N.
Customer Reviews for SK Gifts & Phone Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Khagen P.
It was greatPema T.
I was very disappointed in the Uhaul rental process. I made a reservation for a truck 3 weeks before our moving date, and was told I could pick up a truck at a certain location at 7am on Oct 1st. On Friday Sept 30th I received a text stating that the pickup location and time had both been changed- to a facility 1hour away further from my original destination and 2 hours later than my original time. Thankfully I was able to call a Uhaul scheduling manager who rearranged my pickup to a facility that was closer to my house (but still a 30 minute drive), and a 9 am pickup time. Customers expect to have their agreements honored, especially when scheduling a move. Delays in pickup times and extra driving time to a truck location are frustrating and add extra stress to the day. I will not be using Uhaul services again.jill G.
El cliente no dejó un comentario.Kumari B.
El cliente no dejó un comentario.Shane H.
El cliente no dejó un comentario.Dil G.
It should be some person to talk with him during the nightHamada A.
No one was there to answer questionsBenjamin B.
El cliente no dejó un comentario.Durga R.
NO COMMUNICATION BETWEEN SCHEDULER AND PICKUP LOCATION. STORE NOT OPEN UNTIL 10:20AM AND PICKUP TIME WAS 9:00AM. PICKUP WAS TOTALLY FRUSTRATING AND LOCATION DID NOT PROVIDE THE CODE TO ACCESS TRUCK KEY WITH TEXT OR EMAIL. TOTALLY UNACCEPTABLE.LEE C.
The truck was not at all ready. It was full of used furniture pads, some were wet. They gave me used, unfolded furniture pads. The cab was so dirty; left over food, dirt, trash, spilled coffee and drinks on the seats, cigarette ashes and cigarette butts. I disgusting.Blaine K.
Servicio amableJanet N.
El cliente no dejó un comentario.Scott H.
The person answering the phone at this location was pleasant. The rental process that was suppose to be quick and easy took over 50 minutes to get checked in- Will never use again and will let people know it's a hassle and a lot of trouble. I also asked for a utility cart and got a standard dolly that was such an inconvenience. Besides the gentlemen over the phone being helpful, I will never use U-Haul again, I will use Budget.Juan G.
Flawless Experienceâ€¦nice people to work with! Will use again!James K.
El cliente no dejó un comentario.Jenna M.
The app was glitchy, clunky, and overall hard to use (not user error, either...I know my way around apps & technologies) Improve your app tremendously...I was running on the Verizon network with the new Galaxy S21Kevin R.
The representative (Krishna) who helped me to reserved this Truck is very professional & friendly to work with. He helped me to understand explaining all the rental agreements & options . I really appreciate his services.BHOLA D.
Reservation was switched from a mobile pick up to in person without me knowing. Was scheduled to pick up at 9am. Store didn't open until 10. No one arrived until 10:30. Did not have furniture Dolly that I reserved. I Had hired movers...had to pay 2 guys for 1.5 hours each of time they couldn't work. Which also made their day later due to late start. So had to pay additional 1.5 HOURS X 2 for them to complete my move. VERY UNHAPPY!!!Jill G.
Excellent customer serviceANDREW H.
This is not a U-Haul store, it is an odd retail store that does a lot of things. Without a U-Haul sign and a hand truck, you would not know they did U-Haul. The inside of the cab of the truck had a ton of dog hair, some trash, and it even had a piece of dog poop. Right when you open the door, not hidden. I told the attendant, he did not even offer a discount. I did upload an image when I first opened the door. Not having a great night right now due to my dog allergies. I would like a refund for the experience.TIMOTHY F.
They keep over charging people, for U-Haul sevice ... The sevice is 19 99 . They want 47 dollars and went no where but around the corner..Mark B.
Take your money 💰Mark B.
Truck was not cleaned out upon pickup.Darryl G.
El cliente no dejó un comentario.kiran G.
El cliente no dejó un comentario.MARK K.
My truck was not ready and the additional items I paid for were not there. It took 2 1/2 hours to get the key. I would never rent from this dealer or Uhaul ever again after this experience. I spent 2 hours trying to talk to someone to get it resolvedAlicia F.
El cliente no dejó un comentario.ADA B.
This place was supposed to be open until 8pm and they were closed when we got there at 7:30pm to drop off our truck. We couldn't get in contact with anyone from uhaul because the one number said they closed at 7pm and the 800 number had over a 2 hour wait to speak to someone and no one ever picked up. We then went to return the truck the next morning. The hours for the store were to open at 10am. We got there at 10:30am and guess what, they weren't open! The hours of the store were to be 10am-8pm but he makes up his own hours and makes it impossible for you to get in contact with him when you are trying to drop your truck off during his 'business hours'. He was also very unprofessional. He tried charging us extra money because of the truck being returned late, well it was his fault since he left work early the previous night. Also, we were first in line when waiting for him to come into work and there was someone behind us. When he went out to check our truck out (for the miles, gas and overall presentation) it was taking him a long time, I went out to see what was taking so long and he was helping the people that were behind us in line and he didn't even look at our truck yet. This experience was horrible. Do not return your truck here. He was the worst person to work with. When one is moving they are on a strict schedule and you can't have a schedule here. I decided to call Uhaul customer service after this whole process, to complain and let them know how terrible our experience was and the customer service representative didn't seem to care and told us we should get a call from a manager within 72 hours. It seriously takes 3 days for someone to contact us? Well yep because we still haven't gotten a call back. Makes me wonder if the wait is so long because multiple people have bad experiences with this company. We will NEVER be renting a truck from Uhaul again. We will be using another truck company.WILLIAM Y.
El cliente no dejó un comentario.Mon G.