The store owner was very cordial and took GREAT CARE OF ME!
JOHN P.
Customer Reviews for SK Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's a busy location with good hours. Having more people would help, but I understand why there's only one person working. The guy working was very helpful and quick on his feet.
NICOLAS L.Truck needs MAJOR tune up...poorly maintained. Passenger mirror is broken. Location shouldn't have after hour drop offs as it's unsafe area
Jermelahsion M.The worse experience with uhaul, 1st I made reservations at one location because of good reviews, then 1day prior to pickup the location was changed to a further away location. When I got there at my scheduled time I was told by a lady that she would call uhaul manager who wasn't even at location at all I was scheduled at noon, he asked me if I knew how to put a car on carrier I said yes, he was asking me all these questions over the ladies cellphone which I was very uncomfortable doing especially during covid19 and concerned about giving my info over phone, then he gave me total and hang up. I looked at the lady and was like whose going to hook it up? She said you hook up your self, I said I've never had to do that, then she started arguing with me about what I told man on phone, and then called man again, and he tells me he would charge $20 to hook up for me, at this point I have no choice, because I need to go. He said someone was coming, I waited 15 minutes and asked the lady how much longer, she called the man on phone, and he was irritated that she called him, and said I told you someone is coming, I'm like yes how much longer do I have to wait? Didn't answer my question and begin speaking in a other language which was also annoying. Finally after waiting a hour a man showed up with 3 teenagers got out of vehicle, I didn't know he was the one, my then I'm really upset because it's been a hour so I went back in store to ask how much longer, that's when she rudely says he's here and points to man, now she had to move a truck in order to get to carrier, insane was I supposed to have to do that! He immediately was like where is the $20, I told him you'd get it when you finish and I want a receipt, he went in store to get a receipt and wrote on it hook up. The most horrible service ever!!
Yvonne C.Pick up location was disgusting. Paid for furniture blankets and didn't receive. Had to speak with the U-haul rental person via telephone using one of his employees cell phones. It was very unprofessional.
William E.Truck was so filthy. Truck broke down. Had no ac. Worst uhaul experience ever
Angel R.easy way to get someone to help move
Step B.Gas station attendant/employee told me I would get reimbursed cash for driving less miles that I originally paid for, BUT he did not reimburse me after all when he found out I drove significantly lower miles than I originally paid for. He seemed like he just wanted to get me over and done with so he can continue back with his work.
aaron C.It was a Food mart and he was the only person there and it took 45 minutes to complete the transaction. He was very nice and helpful but he was also trying to run the Gas station.
Harvey H.I have no comments staff was very friendly and professional
OLIVER J.Great service. Equipment was perfect. Thank you
JOHN D.Do nothing. Keep the same people who are great service representatives. I will use them again.
james S.Was not knowledgeable AT ALL.....I was substantially over charged. I would like a refund as soon as possible.
DeVonte W.Send the documents with jpeg. I don't have time or space to download every photo-document reader.
Lyle K.Just keep up the good work
Lupe M.Easy return process.
Blaine R.I was Charles 10 times for the same truck. Never use again
Tracy G.They need knowledge about the equipment there renting out and a better updated system instead of using there mobile phone. Other then that I would use Uhaul again just not that location.
Erick S.This location was not convenient for drop off
Ray V.Pat, The service agent was great. He was very friendly and helpful. Great experience.
Belinda F.Let me know in advance I needed to pump gas!!! Over $40 later for a quarter of a tank... let people know that please!!!
Pamela F.this complaint has nothing to do with the pick up and drop off location. Your company changed the location 3 times and I have received so many different emails. I am very unhappy with Your service Sandra Bogart/Tracy Greene
Tracy G.You are great
Ben P.Better customer service
Hugo H.Just keep doing what y'all do
steve W.Rental defective, had to go elsewhere to fix. Trip delayed by 2 hours to get unit repair. They had another but was not in working order either.
Sergio C.When I parked the truck the attendant came out to greet me and he was very helpful in retrieving all the required information in order to check out. He was polite and explained the check out process to me although I had reviewed the video. He was a very good representative of U-Haul.
Carl R.They were excellent! Could not reach costumer service via phone or live chat. Went to the main Uhaul on FM78 and the gentleman was unwilling to assist me and would not get on the phone with customer service for me to assist me. Mr. Bandeali was very patient and assisted me with our concerns. He took the time to talk to customer service and answered our questions. He was able to take our equipment. Highly recommend SK Food Mart.
Maria G.Great service even though I rented at the last minute!
Erika S.The staff were very courteous and helpful. Although located in a convenience store area, it was a good experience.
Doris W.Allow me to return what I rent from this location to a different location.
Randal S.Perfect, it was friendly place and customer service was excellent.
Diana S.Just keep doing what you are doing! Thanks
SANDOR M.PM THE TRUCKS
Juan manuel T.Truck was never maintenance caused me extra trip and mileage that at the end cost me me money not anyone else very disappointed giving me an extra day to use was not really what I needed it it was the mileage that killed me
Dora G.