Customer Reviews for S and G Market
(U-Haul Neighborhood Dealer)

333 reviews

2526 Nameoki Rd   Granite City, IL 62040

(618) 451-7173

Office Hours

  • Mon-Sun: 9:30 am–10 pm

Services at this Location:

Contact Us

(618) 451-7173

2526 Nameoki Rd
Granite City, IL 62040

Services at this Location:

Office Hours

  • Mon-Sun: 9:30 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The truck was fine. It just wasn't cleaned and the interiors.

Sean Cook 
Rating:
5.0

Customer did not leave a comment.

Keisha McDougle 
Rating:
5.0

Customer did not leave a comment.

abney william 
Rating:
5.0

Customer did not leave a comment.

LARRY DAVIDSON 
Rating:
5.0

I Rate This Pick up Location 10"stars Overall yes I Recommend to Everyone!!! 😀

michelle pichardo 
Rating:
5.0

Customer did not leave a comment.

JULIE DEHAVEN 
Rating:
1.0

Will never use this entire company again

Michael Vendramin 
Rating:
4.0

Customer Service was great

PARRIS T 
Rating:
5.0

Customer did not leave a comment.

Harry Rodgers 
Rating:
5.0

Customer did not leave a comment.

gregg fitchett 
Rating:
3.0

Customer did not leave a comment.

Zandra Burgess 
Rating:
5.0

Always friendly and helpful

Heidi Costello 
Rating:
2.0

The guy opening was 10 minutes late. He informed me that there was 1/4 tank of gas, but no sooner than I left the parking lot and the notification for low gas goes off. The truck was not swept out when I opened it. Just not pleased with how it went.

jennifer andross 
Rating:
5.0

The workers are always friendly and professional.

Regina Mouton 
Rating:
4.0

Maintain equipment a little better, outside of that I was compensated fairly.

Larry Maggard 
Rating:
1.0

Check your mileage before you get the truck

Mario Burkes 
Rating:
3.0

Keep your word and don’t change the price told me a different price at the beginning when I brought it back it was higher

Tommie Williams 
Rating:
1.0

I dropped the truck off sunday night and the employee messes with his laptop and eventually told me it was all done and I would get an email. I never did get an email because employee didn’t complete the return at all. I had to return the next morning to the drop off location and have a different employee process the return, and I had to make it clear I wasn’t leaving until it was processed.

maureen nichols 
Rating:
1.0

Customer did not leave a comment.

Tabitha Matthews 
Rating:
4.0

The recovery of the truck messed up my drop off day and time

Torell Goodwin 
Rating:
4.0

Have more moving blankets on hand. When I reserved a dozen and showed up the next day I was told they had no blankets. With four trucks, I would think they would have more than the 20 that were not returned. The representative was professional and courteous overall and provided help walking me through the reservation process which I appreciated.

Terry Daniels 
Rating:
3.0

The truck was infested with roaches. Transmission seemed to hesitate. The ac would blow cool air for awhile and then warm. If a truck is returned from another town, it needs to be inspected and infractions repaired before it is rented.

Linda Todoroff 
Rating:
3.0

They charged me for extra day, made it good at the end but it was a Hassel, I've had to call TJ with U Haul both times that I have rented one to get it straighten out. The day time men there are not friendly. I will go elsewhere.

Brenda Baer 
Rating:
4.0

Customer did not leave a comment.

Brenda Baer 
Rating:
3.0

Customer did not leave a comment.

Caleb Buhs 
Rating:
4.0

Customer did not leave a comment.

Patrick Fleenor 
Rating:
3.0

I have not received my deposit of $60.00

REGINALD CLARKJR 
Rating:
4.0

Customer did not leave a comment.

Jana Kell 
Rating:
1.0

I am very disappointed that uhaul can loosely use my private and personal information to rent out a truck for a complete stranger under my credentials.. This is a very bad move on uhaul behalf. If anything happens to the truck my name is the one will be mentioned. Fix this asap take my info out your system

Ramona Sims 
Rating:
5.0

A line for the service

NICOLETTE Wright 
Rating:
5.0

Customer did not leave a comment.

pedro ulibarri 
Rating:
5.0

Customer did not leave a comment.

Penny Mielke 
Rating:
3.0

Customer did not leave a comment.

Kristen Tordella-Williams 
Rating:
4.0

The process was quick and easy. Most correspondence was through email or texts. Mileage adjusted and final receipt emailed in less than eight hours. Will definitely rent from here again if needed.

Kelly Moiser 
Rating:
5.0

Customer did not leave a comment.

marilyn burch 
Rating:
5.0

Customer did not leave a comment.

Jason Carter 
Rating:
1.0

I never rented a uhaul

Gary Zahn 
Rating:
1.0

The customer service at this location was below unacceptable. I was never given instructions on what protocol was as far as pick up or drop off. There was never a contract or talk of one. Now I'm being charged repeatedly $300 for unexplainable fees . Never used this location!

Michelle Beaty 
Rating:
5.0

On time pick up. Friendly and helpful

Sharon McGovern 
Rating:
5.0

Everything was great

George McNeal 
Rating:
1.0

Clerk kept stopping to wait on other customers while we were getting the truck so the entire transaction took over 30 minutes which is unacceptable.

robert brooks 
Rating:
5.0

Customer did not leave a comment.

Proctor Kindell 
Rating:
5.0

Customer did not leave a comment.

Nadine Hatfield 
Rating:
4.0

Customer did not leave a comment.

George Harlan 
Rating:
5.0

Customer did not leave a comment.

Justin McElroy 
Rating:
4.0

All good

Roy Brackett 
Rating:
5.0

It was a very different feel from our pickup location, but great customer service.

Misti Gimlin 
Rating:
5.0

Customer did not leave a comment.

Martin Heiler 
Rating:
3.0

The location is a liquor store in a sketchy part of town. The worker in the store who processed the return was very nice and did a good job, but the place is kind of icky.

Kaye Mallory 
Rating:
3.0

We rented a 20 foot truck when outside temperature was 30 degrees. Drove for 10 miles and had no heat in cab. Drove the entire trip freezing. Not enjoyable at all. Once we were 10 miles out there was no time to wait for another truck.

Joshua Miller 
Rating:
5.0

I had no problem my truck was reserved and ready on my pick up day every thing was great

Antonio Cobin 
Rating:
5.0

Customer did not leave a comment.

Terease F 
Rating:
5.0

Customer did not leave a comment.

tim luehmann 
Rating:
2.0

Wouldn’t let me upload pictures of odometer and the guy didn’t even care just means more money in there pocket they can charge

APRIL DURR 
Rating:
5.0

Customer did not leave a comment.

Latonya Baker 
Rating:
5.0

Customer did not leave a comment.

Drekia Weathers 
Rating:
4.0

Customer did not leave a comment.

Linda Dunham 
Rating:
5.0

Nothing great customer service really great location managers

Jason Padgett 
Rating:
5.0

Customer did not leave a comment.

Maureen Gettle 
Rating:
4.0

Customer did not leave a comment.

ahmad ayyash 
Rating:
1.0

This place if fraudulent charging Me for my rental

Arthur Thomas 
Rating:
5.0

My Agent was able to answer any questions I had, very professional, if needed I shall use this location again

wanda watt 
Rating:
2.0

Ordered a dozen blankets. However No blankets were available to protect furniture, resulting in scratches! Piece of marble was broken, because of laying it flat on floor of truck bed unpadded!

MaryGwinn Krueger 
Rating:
5.0

Customer did not leave a comment.

Joseph Eckerthart 
Rating:
2.0

Customer did not leave a comment.

Wendy Erhart 
Rating:
5.0

Customer did not leave a comment.

carolyn bickel 
Rating:
1.0

Not the location I requested, it was even across the river in a different state. It was a convenience store with only 1 person working. Every time somebody came in to buy lottery tickets and snacks, he stopped to wait on them. This happened about 11 or 12 times. Took over an hour to complete contract. Then the didn't have all the equipment I reserved. 3 different locations to get all that was reserved. Very poor reservation system.

tamera byers 
Rating:
1.0

Very rude and also said that he didn't have any trucks available altho he had 11 of them sitting on his lot. It took me having U-Haul call them to get a truck to use. He then took every customer in line instead of trying to make things right with me.

Tommy Veath 
Rating:
5.0

Customer did not leave a comment.

Melissa Shriver 
Rating:
5.0

Customer did not leave a comment.

chris mcmanus 
Rating:
1.0

Very rough and unsafe location.

Nathan Foreman 
Rating:
2.0

The staff was unprofessional and unprepared. I ended up having to go through the check out process wit the “manager” over the phone.

LEMONT KING 
Rating:
1.0

Customer did not leave a comment.

Angel Stringer 
Rating:
5.0

Customer did not leave a comment.

Patricia McCosky 
Rating:
2.0

My experience was honestly full of inconveniences. First of all, the system was laggy as hell and it took hours to get my reservation set up. Second, our truck wasn’t even cleaned before we received it. Third, I was charged for 100 miles when I only drove 35!!! The guy that runs the place is very friendly and cool. I reserved 6 hours, but returned the truck in like 4.5 and was overcharged, mainly for the mileage. Also, the truck didn’t even have a full tank of gas when I received it, so I probably was charged for that as well. $120+ for a 35 mile trip. Rip off!

Hannah Sybert 
Rating:
1.0

Customer did not leave a comment.

Javier Rivera Font 
Rating:
3.0

Customer did not leave a comment.

robert kays 
Rating:
5.0

Customer did not leave a comment.

mike treadway 
Rating:
3.0

It was unclear where office was, or who UHall employees were. However, the attendant (Manu)was pleasant, helpful and informative. Overall experience was fine.

ROSA BENTLEY 
Rating:
5.0

Nothing

JESSE GREEN 
Rating:
2.0

Appt to pick up the truck was for 10:00 a.m. We get there they say we have to come back at noon because the person who takes care of it wasn't there! We were understandably upset. We were on a tight schedule, we had paid people to help us. They could only give us 2 hours. So they said come back at 11:00. At 11:07 we watch the guy walk out of the house next door to the business we were picking up from. So he could have run over quickly and taken care of us but apparently customer service isn't a priority. He didn't offer to compensate us in anyway. After complaining he gave us an extra 2 hrs time to have the truck returned. Which we ended up needing because we had to do all the work loading and unloading ourselves and pay for help we were unable to use. And we missed other appts as well. What a mess. So unhappy. I will leave this review any and everywhere possible.

JULIE CALDWELL 
Rating:
3.0

Customer did not leave a comment.

ANTHONY MOORE 
Rating:
3.0

Customer did not leave a comment.

Karen Hiles 
Rating:
1.0

Customer did not leave a comment.

CHARLI TRAWICK 
Rating:
1.0

Very dis organized - wasn’t sure what was going on, took over 50 min to check out

Charli Trawick 
Rating:
1.0

Truck was not ready at scheduled time because S and G Market did not put the keys in the lock box. This cost me several hours and several hundred dollars.

SHANNON WOLFE 
Rating:
5.0

Customer did not leave a comment.

SHAREE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

LADISLAU TEODORESCU 
Rating:
1.0

This is a dangerous location to rent from. The guy behind the counter is a liar and sells drugs to people from behind the counter. Not only will your rental not be ready they will treat you like garbage when you try to get the U-Haul. Do yourself a favor and get a Penske, Avia, of Enterprise rental. Overall U-Haul dealers are trash and horrible to their customers. If you want to buy drugs behind the counter of a local "market" this is the place. Their traffic manager is a joke and is rude and never calls customers back. Profits over safety for this company. Do yourself a favor and ask friends to help move it will be safer for you.

Ben Gonzalez 
Rating:
5.0

Customer did not leave a comment.

TERRI HARGIS 
Rating:
5.0

Quit telling me my truck isn’t capable of pulling your equipment I’ve been using your equipment for 50 years I’ve been both an employee and customer of uhaul , I know what I can and cannot do.

MICHAEL BROOKS 
Rating:
5.0

Customer did not leave a comment.

DEBORAH BORKOWSKI 
Rating:
5.0

Customer did not leave a comment.

MARCELINO MARTINEZ-BACA 
Rating:
3.0

Customer did not leave a comment.

Denise Bell 
Rating:
1.0

First the guy own a mini mart that is disgusting as fuck and 2nd he does the whole transaction on his phone then you have to pay and put the card on his versus using a machine which is sketchy to me. If you all sent me there again i would say fuck no i dont need to rent it anymore

george Moore 
Rating:
5.0

Customer did not leave a comment.

ERNEST NEWTON 
Rating:
3.0

Did not get the dolly we paid for and was charged for a whole tank of gas after the fact of it being just over a quarter tank when we got it.

Anna Grindstaff 
Rating:
1.0

This event was marred by many things. The initial location for pick-up did not actually have what I reserved. The attendant seems to lack control of his business. The location listed above had the equipment, BUT, he is a one-man operation operating his convenience store and the u-haul business. He's really a nice guy, but, it took over an hour to get the equipment. When I returned it the next day, he did not come out and "receive" it. He just asked that I drop it off and I was done. I later got an email from u-haul asking why I had not returned the equipment. Hopefully that is now cleared up. So, in the future, I will be much pickier about what location I use.

jose estrada 
Rating:
1.0

Customer did not leave a comment.

LAKELISHA SPENCER 
Rating:
4.0

Customer did not leave a comment.

JACOB PETRI 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top