Customer Reviews for S A P Automotive Group LLC
(U-Haul Neighborhood Dealer)

46 reviews

420 S Kresson St   Baltimore, MD 21224

(443) 602-8157

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(443) 602-8157

420 S Kresson St
Baltimore, MD 21224

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This location is in a very isolated and industrial area. I would not recommend it for anyone having to drop off after dark, especially on their own. While the keys are accessible outside of the office, the locking apparatus that has been chosen was unwieldy and hard to use. If someone from the front office had not been there, I would not have been able to get my keys. I more than likely will not use this location again.

Tanya E. 
Rating:
5.0

Put a kiosk machine to interact with instead of just the phone

Jeanine W. 
Rating:
5.0

Customer did not leave a comment.

adam K. 
Rating:
5.0

Rough ride to get to the shop the road is a disaster. Guys we very helpful and pleasant to deal with

Mike T. 
Rating:
5.0

My experience was excellent

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

RUBENANTONIO A. 
Rating:
1.0

This was not the location I selected to drop off trailer. However I was contacted by Uhaul that this was where “they” wanted it returned. Said it was only 10 minutes from my location. It was 25 minutes. Folks surprised I was dropping it off in repair location not Uhaul dealer. The folks there were very helpful but location was basically an alley.

David K. 
Rating:
4.0

Attendant Joy was friendly and proficient.

RAMESHA B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

nydetra R. 
Rating:
3.0

Customer did not leave a comment.

DELORESLOWERY P. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
1.0

Designate an easily available, well-lit area for parking the U-haul for after-hours returns.

Chad E. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
3.0

Customer did not leave a comment.

Victor S. 
Rating:
3.0

Customer did not leave a comment.

kim B. 
Rating:
3.0

I did not get the pick up location I requested. This is not the fault of the people on Kresson Street.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
3.0

The drop off lot was very crowded so we were unsure where to park the truck. We ended up in front of a garage door. There was no “no parking” sign so we hoped it was ok.

Joseph Y. 
Rating:
2.0

The personnel at SAP Automotive Group were very nice, but the U-haul rental equipment should be stored in an accessable area, rather than with all the broken cars so the equipment. Or at least have it ready when a customer is coming to pick it up. Waiting for multiple vehicles blocking the U-haul equipment to be moved first seemed unprofessional.

JUSTIN M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Great customer service. The vehicle was ready when I arrived. Check out process was fast and when I returned then vehicle I had no issues.

Ajani C. 
Rating:
5.0

Customer did not leave a comment.

Ilana N. 
Rating:
3.0

Do not like the location

pierre B. 
Rating:
3.0

When checkin out the uhaul the tank was on E so they gave me a fuel credit. I asked the lady at the location how I was supposed to bring it back and she told me “just bring it back empty”. So I took it back at 1/8 tank. When I returned it to a different location they took back the Fuel credit ($37) because I didn't return it at 1/4 tank. But the lady didn't say I had too so I lost money but they didn't care that I was told the wrong info and charged me.

Shamyra S. 
Rating:
5.0

Customer did not leave a comment.

Shanele K. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Location needs to be better marked and staff should assist in detaching trailer.

Caroline J. 
Rating:
3.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Paid $70 for to hours of use and less than 4 miles. Crooks!

Daria J. 
Rating:
3.0

Customer did not leave a comment.

Jonathan R. 
Rating:
3.0

was very tight area and appears uhaul is not there main interest

tom P. 
Rating:
2.0

Mobile pick up wouldn't work and they changed my reservation location and truck at the last minute the night before.

Kayla B. 
Rating:
4.0

Customer did not leave a comment.

Rut M. 
Rating:
5.0

Customer did not leave a comment.

Anne W. 
Rating:
3.0

Customer did not leave a comment.

Bilal J. 
Rating:
2.0

Truck had no gas. Employee didn't seem to know how to resolve problems.

OLIVIA S. 
Rating:
4.0

OK, so the truck I drove was very clean. The truck also had a few mechanical issues. The transmission seemed to be slipping, and the gas tank needs to be well above a 1/4 tank to function well. Other than that, the facility was very clean. The people who worked here were very nice. I would totally go back!

Catherine S. 
Rating:
5.0

Professional and smooth rental... Thank You Joy !

Shawn P. 
Rating:
3.0

Customer did not leave a comment.

Anna B. 
Rating:
4.0

Customer did not leave a comment.

Krisa T. 
Rating:
1.0

This place horrible! No one there and you allowed a business a UHAUL franchise in an industrial area- unsafe and well lit be even recognized as a Uhaul business. Unsafe a frightening!

Dionne D. 
Rating:
5.0

Customer did not leave a comment.

Thomas Wade L. 
No reviews have been submitted for this location.

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