Customer Reviews for Ryan Service Inc
(U-Haul Neighborhood Dealer)

104 reviews

1057 W North Bend Rd   Cincinnati, OH 45224
(W Of Winton)

(513) 681-4994

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11 am
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/6/2024: Closed
  • 4/13/2024: Closed
  • 4/20/2024: Closed
  • 4/27/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(513) 681-4994

1057 W North Bend Rd
Cincinnati, OH 45224
(W Of Winton)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11 am
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/6/2024: Closed
  • 4/13/2024: Closed
  • 4/20/2024: Closed
  • 4/27/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easiest move ever!

James Gallagher 
Rating:
5.0

Good customer service great guy

demon thomas 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Hampton 
Rating:
5.0

It's all good.

Rolla Chng 
Rating:
5.0

Customer did not leave a comment.

JAMES REED 
Rating:
4.0

Customer did not leave a comment.

Brandon Schleibaum 
Rating:
5.0

Customer did not leave a comment.

James Merten 
Rating:
5.0

The truck ran a little rough but got the job done.

Renee Diiorio 
Rating:
1.0

This location checked in my return 3 days after return. Please refund 3 days to my card. Please confirm via return email to spade.dm@onecalldoesall.com Thanks

Dean Spade 
Rating:
5.0

Customer did not leave a comment.

Betsy Robinson 
Rating:
5.0

Customer did not leave a comment.

HARRY RALEIGH 
Rating:
5.0

Give them a better computer or iPad. They seemed to have a lot of trouble getting the invoices and paperwork together. Very nice bunch of guys in a safe location

William Staffan 
Rating:
5.0

Very nice people.

Victoria Lowry 
Rating:
5.0

Customer did not leave a comment.

Claire Brosius 
Rating:
5.0

another excellent Uhaul experience

JOHN WACHTEL 
Rating:
5.0

Customer did not leave a comment.

ANEIDRA HILL 
Rating:
5.0

Customer did not leave a comment.

Shane baker 
Rating:
5.0

Nothing as everything was great.

rickyn mullins 
Rating:
1.0

There was a family emergency and I returned couple hours late and charged full day even tho the location was closed. Also when got home pulled out ramp was full of glass and broken roof tiles. Moms attic had pieces of tile as well. I am disputing extra charges

Joyce Griffith 
Rating:
3.0

Customer did not leave a comment.

Warren Keith 
Rating:
5.0

Customer did not leave a comment.

Brian Kirkpatrick 
Rating:
5.0

Customer did not leave a comment.

Michael Joyce 
Rating:
5.0

These guys were nice and helpful

jordan ready 
Rating:
3.0

Customer did not leave a comment.

Tim Oberschlake 
Rating:
5.0

I don't think you have to do anything. Your customer service was great.

Cynthia Lomax 
Rating:
3.0

Customer did not leave a comment.

David Whitford 
Rating:
5.0

Customer did not leave a comment.

wayne franz 
Rating:
2.0

Clean the truck cup holders and make the check in process quicker

Danielle Hutchinson 
Rating:
5.0

Customer did not leave a comment.

charles blackwell 
Rating:
5.0

Customer did not leave a comment.

Coletta Darby-Webster 
Rating:
5.0

Customer did not leave a comment.

Tracy Murray 
Rating:
5.0

Bob was extremely helpful and personable. The location was convenient. The equipment was very clean. The instructions were spot on.

KATHRYN BROKAW 
Rating:
3.0

Tire was flat when we got the truck. The set up process took awhile, I think it would be helpful if there was a reminder or comment that stated to arrive 15-30 minutes before.

Yesenia Lizardi 
Rating:
5.0

Customer did not leave a comment.

Ciara Harper 
Rating:
3.0

The original rental was at the muddy creek location and that is the second time I have tried to rent from there and both times they were not there. WASTED a lot of time trying to get a hold of them/moving the rental. W North Bend was great just a lot further from the house.

James Stapleton 
Rating:
4.0

Customer did not leave a comment.

Jill Lucke 
Rating:
5.0

It was a wonderful experience, minimal wait time at the desk, friendly staff, clean truck and everything was explained well. I would definitely rent from them again.

Robert Morrison 
Rating:
3.0

Customer did not leave a comment.

Kyle Merrill 
Rating:
3.0

This location and the people there were just fine. The issue I have is with the overall U-Haul reservation process. It took us almost 55 minutes to get me out the door. Prior to arriving, I spend over a half an hour on the phone with the reservations group going over what vehicle I was using to tow, what vehicle I was towing, where I would pick up and where I would drop off, and we agreed upon the rate to be charged. Arriving to pick up, the computer system kept over riding what was already in there. We had to start from scratch. When that didn't work, the man had to call Phoenix to get things fixed. Very, very frustrating.

Tim Mcilvain 
Rating:
5.0

This could not have been a better experience. This location was fantastic and the employees were so helpful and friendly

Warren Ford 
Rating:
5.0

Customer did not leave a comment.

Jay Ahlrichs 
Rating:
5.0

Customer did not leave a comment.

Michael Riley 
Rating:
5.0

The convenience of this location was a time saver for me. Will rent from this location again.

Don Novotny 
Rating:
3.0

I didn't have an issue with the location but I did with the 681 number customer service. This was bout where I had set to pick up my equipment.because of the change out cost me 12 extra miles

Angela Moore 
Rating:
5.0

The pickup went very smoothly. Easy to do business with Uhaul. Also, website was very detailed making me double check all hauling parameters of car and load. Very good

Philip Farr 
Rating:
5.0

Customer did not leave a comment.

Michael Friedhoff 
Rating:
5.0

This was not our original pick up that was confirmed the night before. We decided to call to add a dollie to our order only to find out they didnt have our truck, it had gone from their dashboard and they didnt know where or if we we would have a truck. Promises were made to get someone to call us back but other than Brianna from original pick up place who tried her best for us, but had no control to help no-one did. When we tried to call customer service it took 20mins to get through to someone, and when we did they were not sure what was happening. The second location we were to go to had not received the truck back. It was a very stressful and frustrating am. Finally we received a text telling us where we could pick up truck and we drove out of our way to pick it up. When we finally arrived Bob was extremely helpful and nice and couldn't believe the morning we had and gave us extra miles as we had no idea how far away from our destination we now were. It was a total mess and made worse that we couldn't reach anyone on phone who could actually help us.

Malcolm Thorburn 
Rating:
3.0

Not convenient

charles ryan 
Rating:
5.0

Customer did not leave a comment.

lizbeth Castro 
Rating:
3.0

Customer did not leave a comment.

John Bischak 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH WINFREY 
Rating:
5.0

Customer did not leave a comment.

Miguel Alcantara 
Rating:
5.0

PLEASE call when rental location is changed. I reserved at one location and was switched to another one via email. I showed up at the wrong location and was very upset to start my day off frustrated. I blame UHaul not Ryan's. He was so very Nice

Ginger Edwards 
Rating:
1.0

Very slow service. Clerk was very nice but did not have a good understanding of the computer system. This made us an hour late being able to get the truck.

KIMBERLY ALLEN 
Rating:
5.0

Customer did not leave a comment.

michael earley 
Rating:
5.0

Bob was very friendly and helpful when I dropped off the trailer!

Lawrence Heidler 
Rating:
4.0

Customer did not leave a comment.

Judy McCoy 
Rating:
5.0

Customer did not leave a comment.

brian lewis 
Rating:
5.0

The owner took more time with me than any other uhaul store. Very thorough and helpful. Very professional

tim klawitter 
Rating:
3.0

Customer did not leave a comment.

MATT BRONOSKE 
Rating:
3.0

Customer did not leave a comment.

Brock Lambert 
Rating:
5.0

Service was above and beyond what I have ever experienced.

Chris Edwards 
Rating:
5.0

Ryan was very friendly and answered all of my questions about driving the vehicle.

Jaime McCauley 
Rating:
5.0

Bob was very nice :0) He answered my questions immediately, & He was friendly (with a smile on His face). I would recommend this location to everyone.

Catrese Mewborn 
Rating:
3.0

Customer did not leave a comment.

john pundt 
Rating:
5.0

Customer did not leave a comment.

Angela Pierce 
Rating:
5.0

Customer did not leave a comment.

connie brundage 
Rating:
4.0

Customer did not leave a comment.

ALLEN DOOSE 
Rating:
5.0

I found it difficult to schedule on line. The web site was not helpful. The gentleman at Ryan's was very helpful. Unless you improve your web site I will not even try to schedule on line. Thank you Ryan's station for all you help.

janice roth 
Rating:
5.0

Friendly service!

DOUGLAS WESTERMAN 
Rating:
4.0

Customer did not leave a comment.

alan richardson 
Rating:
5.0

Customer did not leave a comment.

Titus Besley 
Rating:
5.0

Customer did not leave a comment.

BRIAN LONG 
Rating:
3.0

Customer did not leave a comment.

DENNIS RISCH 
Rating:
5.0

Customer did not leave a comment.

BRIAN KEITH 
Rating:
5.0

Customer did not leave a comment.

ROBERT TAYLOR 
Rating:
3.0

He knows customer service and he himself had no nice words...simply unbelievable. .horrible

LORAINE SHOFFNER 
Rating:
4.0

Have the truck at the location I requested the reservation.

STEPHEN KIDD 
Rating:
2.0

Too expensive!!! secret charges

TYLER MONEY 
Rating:
3.0

Customer did not leave a comment.

LISA MCDONALD 
Rating:
3.0

Customer did not leave a comment.

JORDAN MCCLELLAN 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Gmerek 
Rating:
3.0

Customer did not leave a comment.

VANESSA BORGMAN 
Rating:
2.0

Customer did not leave a comment.

JEAN HERNDON 
Rating:
1.0

Customer did not leave a comment.

MOLLY MALONEY 
Rating:
5.0

Great Service, Great Truck!! This was located in a great location for my moving job and the check-in / check-out couldn't have been easier. My experience with Uhaul made a stressful day a lot easier. Thank You!

Jill Spangler 
Rating:
5.0

Customer did not leave a comment.

EDWARD LYSAKOWSKI 
Rating:
5.0

Customer did not leave a comment.

RAYMOND HUGHES 
Rating:
3.0

I am very disappointed with Uhaul and the online reservation system. I had reserved a truck and car trailer several weeks in advance at a location near my storage locker. I was never notified by Uhaul that the reservation location was changed, and was never notified that my reservation was split. I was at 3 different Uhaul locations in Cincinnati four different times that morning before I could start my one way move. All of the people at the different locations were very nice and helpful, but the lack of "customer service" from Uhaul related to accountability for its online reservation system is pitiful.

DANIEL FINELLI 
Rating:
5.0

Customer did not leave a comment.

Laith Alfaqih 
Rating:
3.0

The workers were nice - uhaul's reservation department confirmed my requests; however, they were not ready for me. I had to drive to second location to pick up supplies. Not the locations fault - it was the uhaul's representative that confirmed my order.

DAVE COYNE 
Rating:
4.0

The terms of the rental were very reasonable, and the location was flexible as far as time of return. Management stayed a little late to wait for and process my returned truck.

Robert Mermelstein 
Rating:
2.0

The person was supposed to give me a one-way rental. Instead, he gave me an in-town rental. He did not seem professional or organized. He did not correctly record the amount of gas I left in the vehicle when I returned it. It was at Full. I believe he did not properly record the return mileage.

Elizabeth Owusu-Korkor 
Rating:
2.0

The truck was confirmed to be picked up at 8:00 am. There was no one available to release the truck until about 9:30 am.

mildred swinford 
Rating:
4.0

Nothing. Ryans was helpful and professional.

JAMES UEHLEIN 
Rating:
5.0

Customer did not leave a comment.

BETHANY KUCZIN 
Rating:
4.0

Customer did not leave a comment.

SANDY BLUM 
Rating:
3.0

I was allowed 149 miles...I drove 150 and my credit card was charged 42 cents...seriously???

GEORGE OHMER 
Rating:
2.0

Customer did not leave a comment.

AMY OBERER 
Rating:
3.0

Customer info was not available to dealer resulting in a delay of approximately 30 mins.

EARL FERGUSON 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top