Make sure that they put the additional equipment in the truck when reservedEDGAR G.
Customer Reviews for RW Light & Sons
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Lisa C.
El cliente no dejó un comentario.Chris B.
El cliente no dejó un comentario.JESSICA MARIE R.
El cliente no dejó un comentario.Eva R.
El cliente no dejó un comentario.GARRY EDWARD D.
El cliente no dejó un comentario.matthew W.
Very nice folks at RW's. Truck was clean, gassed and ready to go.Ray R.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Eduardo J.
El cliente no dejó un comentario.Lyndon S.
Everything went great.David C.
El cliente no dejó un comentario.Jeffery K.
El cliente no dejó un comentario.Joshua S.
I got covid 19 , so I thought, Turned out to be a stomach virus that laid me bed stricken for over 5 days. I called and explained I could not return the trailer that I used 1 day for a motorcycle. Cost me over $200+. They would not come pick it up, allow me any grace period, nothing. No compassion, just out for the cash. Finally had to have my 80 year old mother return it scared to dickens to drive it. They cared less.Todd I.
El cliente no dejó un comentario.Kyle Jeffery D.
Best service I've ever had. *****Derrick W.
El cliente no dejó un comentario.Marsha S.
El cliente no dejó un comentario.Marsha S.
El cliente no dejó un comentario.Daniel M.
Couldn't have been any better.Teresa W.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Andrew M.
Very accommodating, keep it up.Eduardo J.
El cliente no dejó un comentario.james B.
Great service and the best guys at Lights!Nathan C.
Just dropped the truck off and put the key in the drop box. No real commentGwendolyn W.
No COVID19 related measures in place. No employees wore masks. Truck was dirty. Found water bottles from previous customer in cab area of truck.Alan K.
El cliente no dejó un comentario.Douglas A.
El cliente no dejó un comentario.Eric R.
El cliente no dejó un comentario.Amber W.
El cliente no dejó un comentario.DON W.
El cliente no dejó un comentario.HEATHER H.
El cliente no dejó un comentario.Teresa B.
El cliente no dejó un comentario.cindy S.
Rude, slow and unknowledgable.LeeAnne H.
El cliente no dejó un comentario.Michael A H.
El cliente no dejó un comentario.Willard G.
El cliente no dejó un comentario.Lee B.
The place we picked up was clean and the people were helpful the woman from the call center was very helpful. However , the location we were supposed to pick it up was closed , even though I confirmed it the night before. The location and the other two we went to in peppers ferry blvd were filthy and the one person we spoke to there said he had nothing to rent , even thought there were several trailers there When I spoke to the person at the call center she found one for us, but it was 45 minutes each way. We were supposed to head back to NY that day, but we ended up having to stay the night because of the delays. Over all the experience was awfulMARGRET M.
We were told at the pick up location that the insurance would be $16. The agent had a hard time with the computer throughout. He said the computer would not accept $16 but it would accept $20. In order to expedite the process, we agreed. Perhaps some training would help for the people on site.Rockwell W.
El cliente no dejó un comentario.Jeannie R.
El cliente no dejó un comentario.jamie B.
El cliente no dejó un comentario.jamie B.
The folks at the location were very understanding and kind to me when I returned the U-Haul. Great experience.Jason H.
I do not have any improvement suggestions. I was throughly pleased with the entirety of the process.Caleb B.
Entire process was above average, highly recommendJoyce M.
El cliente no dejó un comentario.scott H.
El cliente no dejó un comentario.FRANK B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Brenda W.
Get your web information more up,to,date so your dealers know what is going on. I had already paid and performed pre checkout before I got there. But they couldn't figure that out. The whole process was extremely slow and they didn't have the the correct ball for my hitch, so I had to drive to another town to find one. I missed a funeral dinner because of it.G Stephen C.
El cliente no dejó un comentario.ALYSON C.
El cliente no dejó un comentario.GARY H.
The employee was very helpful and assisted in detaching the Trailer from my truck.Rhonda T.
El cliente no dejó un comentario.Harvey S.
It took the man 1hr and a 1/2 to get the paper work done. It put me way behind on my move. Very poor customer serviceKimberly M.
Make sure the back in cleaned
El cliente no dejó un comentario.Rhonday H.
El cliente no dejó un comentario.CHRIS P.
El cliente no dejó un comentario.Natasha S.
El cliente no dejó un comentario.darlene P.
El cliente no dejó un comentario.Kari B.
The guy handling the reservation (Leon?) was not very competent on the computer. He took 45 minutes to prepare the paperwork, and then the mileage was wrong (meaning that the mileage was entered wrong for the customer who had the truck before me, too), necessitating cancelling the contract and doing a new one. My credit card was temporarily charged twice.Edwin L.
customer service so great no ideas for improvementDaryl C.
Contact customer if truck isn't going to be available at designated pickup time and location. Be apologetic when referring customer to a different facility for pickup.Lydia B.
El cliente no dejó un comentario.Clarence H.
Very pleasant experienceMatthew B.
El cliente no dejó un comentario.CHRIS M.
El cliente no dejó un comentario.john F.
I requested and got confirmed for Christiansburg, VA. Which is 10 minutes from where I needed and instead got Narrows, VA which was 45 minutes from where I needed it. Also when picking it up, We discussed the due date in lisbon, MD and the representative told me Tuesday and in fact I had until Monday to drop it off.Brett E.
El cliente no dejó un comentario.Colin M.
Nothing to do with the place other than when I reserved a truck it was a mile away. Then get an email and was to go to a location 15 miles away. Then the day I was to pick up the truck it was moved again and this time it was an hour away. I had to drive over 50 miles to get the truck and then back. So to begin with I had more time added to my truck. Then when I get there I was told the truck just showed up and had come from Connecticut and was a local truck but obviously they used it more than that. The A/C did not work, so to me this truck was not checked out. Good thing it was cloudy and raining because no matter what I tried, the A/C would not blow. Frustrating when I put in for a truck local to pick up and then keep getting moved around and end up further away the day I was going to pick it up. What was the purpose of being able to go online and reserve a truck at a specific location when it keeps getting moved around and then I have to drive further away to get a truck no one even made sure everything worked in it.James B.
I was charged 1.00 per mile. I was quoted .67 per mile. That is a hell of a difference. When I tried to email Uhaul with the address in the receipt email it kept coming back to me. This was awful. I hope the guys at the store enjoyed getting together with Uhaul and raping my bank account. I will never use Uhaul again.Kelly B.
Very convenient drop off location. Staff was friendly.JIM G.
El cliente no dejó un comentario.Karl V.
El cliente no dejó un comentario.VESIONA N.
El cliente no dejó un comentario.JASON S.
I really enjoyed my experience dealing with the gentlemen at the Light & Sons location. I asked the staff if someone would help me back in the trailer, a very kind gentleman walked out to my vehicle with me. He was able to back the trailer in with ease while my teenage son laughed at me. Turned out he was the owner, which really impressed me.FRANKLIN R.
El cliente no dejó un comentario.William S.
No problems. Equipment was there on time as promises. Equipment was in very good condition. Sales people, both while picking up and dropping off equipment were very knowledgeable and helpful with the entire rental process.Curtis H.
Great service clean truck for our move! Thank you!JENNIFER L.
El cliente no dejó un comentario.SARA S.
I understand it was a busy weekend and so although it was frustrating to find out that a truck was not available at my initial location, the representative on the phone was very helpful and the staff at the new location was very pleasant.Elizabeth M.
Not make them drive 3 hours to pick up a truck that was supposed to be 10 minutes away.JARROD W.
El cliente no dejó un comentario.donald R.
These gentlemen went above and beyond to make my move easy and fast. I would recommend them to anyone, any time.ZENNA S.
El cliente no dejó un comentario.ANDREW M.
We were about an hour late getting our Uhaul because the person before us was late returning it. That's not the fault of the location though and they were very accommodating and apologetic. My bigger issue with our experience with Uhaul is that when I called Uhaul customer service to inquire about the $50 guarantee since we did not get our uhaul at the promised time, the agent that I finally got after holding asked if he could put me on hold for a moment and just put me back in line for another agent instead of answering my question. So not only were we behind because we were late getting our truck, but the customer service agent wasted even more of my time by putting me back on hold for another agent who I then had to explain the situation to again instead of answering my simple question himself. It was very frustrating.Courtney O.
El cliente no dejó un comentario.ANDREW W.
El cliente no dejó un comentario.Jeremy H.
El cliente no dejó un comentario.ROBERT M.
I placed a reservation 3 wks prior to my move. The day before pick-up I was told there were no available trucks in Beckley WV & that I had to drive to a location an hour away to get a truck! I was told it was the only location within 200 miles that had the size truck I reserved. REDICULOUS!!!!!!! If a reservation is in place, the truck should be available at the location I requested!REGINA B.
El cliente no dejó un comentario.ALEXANDRA A.
El cliente no dejó un comentario.EVAN O.
El cliente no dejó un comentario.Wesley B.
El cliente no dejó un comentario.ROBERT S.
Very friendly people.DEANNA Y.
El cliente no dejó un comentario.SAMANTHA G.
Very helpful. It was raining quite hard and I had an issue with my brake light wiring. They hung with me in the rain until we got it working correctly.JAMES B.