Customer Reviews for Rutledge Mini Storage
(U-Haul Neighborhood Dealer)

91 reviews

1904 Aiken Ave   Durham, NC 27704

(919) 688-0433

Office Hours

  • Mon-Fri: 10:30 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 688-0433

1904 Aiken Ave
Durham, NC 27704

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have no comment. You're great job!

Essoetche Ebia 
Rating:
5.0

Customer did not leave a comment.

JENNY MAI 
Rating:
4.0

Customer did not leave a comment.

Kiera Hodge 
Rating:
5.0

The U Haul return keys sign is missing.

erik rye 
Rating:
3.0

Customer did not leave a comment.

quintin stockton 
Rating:
5.0

The drop off location was great! Probably one of the best locations I have used ever.

Ross Sons 
Rating:
5.0

Customer did not leave a comment.

Camille Dang 
Rating:
5.0

The truck is clean when i picked up. Collection and return offices are easy to locate. Instructions were clear. Agents are very helpful and nice people. Thank you for your great service!

Failah Asok 
Rating:
5.0

Customer did not leave a comment.

Machelle Bishop 
Rating:
5.0

Customer did not leave a comment.

Lillian Blair 
Rating:
5.0

It was a good positive experience. I will rent again

Alvin Hart 
Rating:
2.0

only one head light worked.

Richard Palma 
Rating:
5.0

Bob was awesome. Perfect location and everything was quick and easy!

Stephen Toback 
Rating:
5.0

The young lady that checked us on was great. She was kind, professional and prompt. She explained everything in detail about the rental. However the guy that made the reservation was rude, disrespectful and needs to find work elsewhere as he has NO people skills!!!

Karen Evans 
Rating:
3.0

This is a tiny U-haul place and people were very friendly. Problematic for me was that i had reserved an appliance dolly and they just gave me a plain hand truck. I needed to move a heavy washer from a second floor laundry which was much harder this way. If you can’t rely on your online reservation it makes moving a lot more stressful!!

Rainer Blaesius 
Rating:
5.0

Everything was great from the customer service to the truck itself and I had a great experience with UHaul.

DAVID WORRELL 
Rating:
5.0

Customer did not leave a comment.

david schmookler 
Rating:
5.0

While experience was stress relieving in light of all the other things going on. Everyone i spoke to was so friendly and kind.

kattie McDonald 
Rating:
4.0

Nothing, really. Overall, it was a great transaction and rental. hassle free. very pleased. Easy In, out and truck return. Be back if needed.

Leonard Spadaro 
Rating:
5.0

Customer did not leave a comment.

Larisa Harrison 
Rating:
5.0

This location restored my faith in uhaul. I had a previous awful experience at another location nearby and debated even trying uhaul again. Thankfully I did. This location was perfect. Everything from pick up to customer service to drop off was a breeze. Would recommend this location to anyone!

VICTORIA MCCARTHY 
Rating:
5.0

Customer did not leave a comment.

Jessica Ennis 
Rating:
5.0

Customer service was great!

DINA PETERS 
Rating:
3.0

Customer did not leave a comment.

Tracey Delfino-Crabtree 
Rating:
5.0

Customer did not leave a comment.

Lameisha Moore 
Rating:
5.0

Customer did not leave a comment.

Gilbert Sanchez 
Rating:
5.0

Unsubscribe me form all future emails

ivon fergus 
Rating:
5.0

The customer service representative was extremely helpful and it made for a very smooth experience. Thank you!

Matthew Cohen 
Rating:
5.0

Ms. Gwen was excellent and so helpful! Additionally, the owner of the storage facility came to my truck return and was friendly, and nice. Overall, I would recommend this rental location to anyone.

Mary Barber 
Rating:
4.0

Everything was smooth!

Dennis Jarmon 
Rating:
5.0

Thanks Rutledge Mini Storage

Gil Rutledge 
Rating:
5.0

The Secretary Gwen Robbins was fantastic. Location is well maintained and secure. There mini-storage rates are very fair. Great place. Thanks.

Gil Rutledge 
Rating:
5.0

You guys were great! I really appreciate it. Made our moving experience so much easier.

Erin Shea 
Rating:
5.0

Customer did not leave a comment.

Carl Frega 
Rating:
5.0

Customer did not leave a comment.

Darren Walker 
Rating:
1.0

Ya'll suck .I will not rent from you guys ever again.All you have done is take money off my card since June 2018.You have left my family without money for food and bills.I have had to cancel my damn card .You guys need to take payments out all at once instead of when it's convenient to you.Again I will not be renting from you guys ever again.You guys are scam artist.It's a damn shame my family has to be without food after a damn hurricane.

Annette Skutans 
Rating:
5.0

Customer did not leave a comment.

benjamin garfinkel 
Rating:
5.0

Great and fast service!

Rhiannon Martin 
Rating:
5.0

Not all sites take cash... so if there is a way to avoid this misunderstanding, that would be great. And when calling up the street to another dealer to see if they can honor the reseveration and get told they need a 150.00 deposit isn't ideal. Especially when it was just a mishap of information. But the initial site that I reserved my truck from, worked with me and I was grateful. Although they are not employed by you all.

Sonia Clark 
Rating:
5.0

Bob at Rudledge storage was simply awesome.

SENECA KELLY 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS HELM 
Rating:
5.0

Customer did not leave a comment.

TOM BURNETTE 
Rating:
3.0

Rep had no clue how to hook up trailer

john Lockhead 
Rating:
5.0

The gentlemen that were there were very courteous and they were also very speedy in my process.I would definitely recommend them to my friends and associates.

Lionel Washington 
Rating:
5.0

Customer did not leave a comment.

Steven Powell 
Rating:
5.0

Very nice friendly person checked me in.

Louis Mizelle 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH BRYDEN 
Rating:
5.0

Customer did not leave a comment.

robert gay 
Rating:
5.0

Customer did not leave a comment.

Esther Ofori 
Rating:
3.0

The rental was easy and the attendant was very pleasant. Unfortunately I requested a cargo van which was too small for my belongings so I had to return the van promptly. I would rent from them again

Kevin Jones 
Rating:
5.0

Customer did not leave a comment.

Michael Bond 
Rating:
4.0

Great place for the place. Much better than the Public Storage unit I was at. People much more realistic.

WILLIAM BARNES 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SAJDAK 
Rating:
4.0

Customer did not leave a comment.

JOHN WINDHAM 
Rating:
3.0

Customer did not leave a comment.

Peter Horvath 
Rating:
5.0

The staff was great as well as the communication and customer service. Will rent from them again

Erin Conway 
Rating:
5.0

Staff wonderful very helpful. There on time for drop off even on a holiday weekend. Clean and safe place. Will use again for next move.

Kenneth Murphy 
Rating:
5.0

Customer did not leave a comment.

Taylor Barron 
Rating:
4.0

Refund if unused milage more than $5.00.

WILLIAM MOORE 
Rating:
4.0

Customer did not leave a comment.

Mary Goodale 
Rating:
5.0

Very well pleased w/ p/u location. The only down fall was storage attendant was not knowledableto assist.

RICHARDSON LAU 
Rating:
3.0

Customer did not leave a comment.

RICHARD GOODS 
Rating:
3.0

The team was very helpful and knowledgeable..

FELICIA CAIN 
Rating:
5.0

The lady working there was fantastic. She was so friendly and helpful

Kimberly Macenko 
Rating:
4.0

Customer did not leave a comment.

Carmen Ruth 
Rating:
5.0

Customer did not leave a comment.

Jay Williams 
Rating:
5.0

It was a pleasant experience for me due to the representative.

DEBRA BOYD 
Rating:
3.0

This location was fine. However, I had a terrible experience because my "reservations" was nothing of the sort. I reserved a 10' truck a week before the pick up date at one location, then the morning of, I checked my online reservation and saw they had changed it to another location further away. That costs me money since I am paying by the mile. Then, when I arrived at that location, they didn't have a 10' truck, and tried to convince me a cargo van would be about the same, when it is clearly about half the interior cubic feet. Finally, when I refused the van, the clerk was able to call dispatch and find a 10' truck at a location EVEN FURTHER away from my moving location. So instead of picking up the truck 2 miles from my house, I have to drive almost 30 miles that day, costing me extra money and time. If a "reservation" doesn't actually reserve anything, you should stop offering it and just have people show up at the store and see what's available, since that's apparently what you're doing in practice.

SAMUEL GATTIS 
Rating:
4.0

My husband said the truck was hard to drive.

Sheryl Bailey 
Rating:
3.0

Please verify the customers real email address before sending them email. This contact was not for me.

pamela austin 
Rating:
5.0

Customer did not leave a comment.

ARLISIA DAVISLYNCH 
Rating:
5.0

everything went smooth and as expected, would definitely use this location again

ERIC NIXON 
Rating:
5.0

Customer did not leave a comment.

Antje Lang 
Rating:
5.0

Charge less money.

April Ruggles 
Rating:
4.0

Customer did not leave a comment.

marian keister 
Rating:
1.0

This was the worst Uhaul experience that I've ever had. 24 hours before arriving, I "checked in" with Uhaul to make my rental move swiftly, at least thats what I thought. The onsite attendant didn't know how to complete my rental or use the Uhaul software. He stated that there was no CC or DL information associated with me in the system. He continued to state several times throughout this rental process of how much he hated Uhaul Rentals. Eventually and luckily, another female employee arrived later and was able to help him complete the process. Even though she was stating that she was hungover and didn't want to be there. Finally 40 minutes later, I was able to get the keys to the truck. The attendant brought out a regular small dolly. I advised him that I had rented a large equipment dolly and that I had to move big items from a 3rd floor apartment. He stated that the small one was all they had. He also gave me 6 moving pads, 2 of which was so tattered and torn up that they were falling apart….I advised him that I ordered 12 pads, but he also had no more pads. This whole experience was horrible!

John Copeland 
Rating:
4.0

Customer did not leave a comment.

David Juhas 
Rating:
3.0

Make sure customer receives paper copies of the contract.

GAVIN WALKER 
Rating:
4.0

Customer did not leave a comment.

MICHAEL EVERETT 
Rating:
5.0

One of the brother's came out in the pouring rain to assist with detaching the trailer. Very helpful!!

NOVITA EPPS 
Rating:
1.0

Customer did not leave a comment.

ANIKA LUNSFORD 
Rating:
5.0

Very helpful staff, well maintained vehicles. Friendly help!!

Timothy Upton 
Rating:
5.0

I had origanally had reservation at another location but they were not open and i sat there for almost a hour but i called uhaul and they sent me to aiken ave. and i had a great experiece there ill be renting a truck again soon to move some stuff from my storage to another house so ill be using them again.

michael lightell 
Rating:
3.0

Customer did not leave a comment.

MARIAN KEISTER 
Rating:
4.0

Customer did not leave a comment.

WAYNE BOSTICK 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS DUNN 
Rating:
5.0

Customer did not leave a comment.

alu williams 
Rating:
4.0

Great customer service when renting the cargo van! Thank you!

Ebony Grisom 
Rating:
5.0

They made the whole experience quite convenient at a reasonable cost. I will definitely be back.

Thomas Tedder 
Rating:
5.0

the original drop off location given to me by the system was closed when I got there, even though the contract said it would be open until 7pm. there was not a safe and secure place to leave the equipment. Fortunately I knew about Rutledge and was able to drop the equipment safely there.

JOHN PITTS 
Rating:
5.0

Quick and excellent service.

JORGE RIOS 
No reviews have been submitted for this location.

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