Customer did not leave a comment.Kiera H.
Customer Reviews for Rutledge Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U Haul return keys sign is missing.erik R.
Customer did not leave a comment.quintin S.
The drop off location was great! Probably one of the best locations I have used ever.Ross S.
Customer did not leave a comment.Camille D.
The truck is clean when i picked up. Collection and return offices are easy to locate. Instructions were clear. Agents are very helpful and nice people. Thank you for your great service!Failah A.
Customer did not leave a comment.Machelle B.
Customer did not leave a comment.Lillian B.
It was a good positive experience. I will rent againAlvin H.
only one head light worked.Richard P.
Bob was awesome. Perfect location and everything was quick and easy!Stephen T.
The young lady that checked us on was great. She was kind, professional and prompt. She explained everything in detail about the rental. However the guy that made the reservation was rude, disrespectful and needs to find work elsewhere as he has NO people skills!!!Karen E.
This is a tiny U-haul place and people were very friendly. Problematic for me was that i had reserved an appliance dolly and they just gave me a plain hand truck. I needed to move a heavy washer from a second floor laundry which was much harder this way. If you can't rely on your online reservation it makes moving a lot more stressful!!Rainer B.
Everything was great from the customer service to the truck itself and I had a great experience with UHaul.DAVID W.
Customer did not leave a comment.david S.
While experience was stress relieving in light of all the other things going on. Everyone i spoke to was so friendly and kind.kattie M.
Nothing, really. Overall, it was a great transaction and rental. hassle free. very pleased. Easy In, out and truck return. Be back if needed.Leonard S.
Customer did not leave a comment.Larisa H.
This location restored my faith in uhaul. I had a previous awful experience at another location nearby and debated even trying uhaul again. Thankfully I did. This location was perfect. Everything from pick up to customer service to drop off was a breeze. Would recommend this location to anyone!VICTORIA M.
Customer did not leave a comment.Jessica E.
Customer service was great!DINA P.
Customer did not leave a comment.Tracey D.
Customer did not leave a comment.Lameisha M.
Customer did not leave a comment.Gilbert S.
Unsubscribe me form all future emailsivon F.
The customer service representative was extremely helpful and it made for a very smooth experience. Thank you!Matthew C.
Ms. Gwen was excellent and so helpful! Additionally, the owner of the storage facility came to my truck return and was friendly, and nice. Overall, I would recommend this rental location to anyone.Mary B.
Everything was smooth!Dennis J.
Thanks Rutledge Mini StorageGil R.
The Secretary Gwen Robbins was fantastic. Location is well maintained and secure. There mini-storage rates are very fair. Great place. Thanks.Gil R.
You guys were great! I really appreciate it. Made our moving experience so much easier.Erin S.
Customer did not leave a comment.Carl F.
Customer did not leave a comment.Darren W.
Ya'll suck .I will not rent from you guys ever again.All you have done is take money off my card since June 2018.You have left my family without money for food and bills.I have had to cancel my damn card .You guys need to take payments out all at once instead of when it's convenient to you.Again I will not be renting from you guys ever again.You guys are scam artist.It's a damn shame my family has to be without food after a damn hurricane.Annette S.
Customer did not leave a comment.benjamin G.
Great and fast service!Rhiannon M.
Not all sites take cash... so if there is a way to avoid this misunderstanding, that would be great. And when calling up the street to another dealer to see if they can honor the reseveration and get told they need a 150.00 deposit isn't ideal. Especially when it was just a mishap of information. But the initial site that I reserved my truck from, worked with me and I was grateful. Although they are not employed by you all.Sonia C.
Bob at Rudledge storage was simply awesome.SENECA K.
Customer did not leave a comment.NICHOLAS H.
Customer did not leave a comment.TOM B.
Rep had no clue how to hook up trailerjohn L.
The gentlemen that were there were very courteous and they were also very speedy in my process.I would definitely recommend them to my friends and associates.Lionel W.
Customer did not leave a comment.Steven P.
Very nice friendly person checked me in.Louis M.
Customer did not leave a comment.ELIZABETH B.
Customer did not leave a comment.robert G.
Customer did not leave a comment.Esther O.
The rental was easy and the attendant was very pleasant. Unfortunately I requested a cargo van which was too small for my belongings so I had to return the van promptly. I would rent from them againKevin J.
Customer did not leave a comment.Michael B.
Great place for the place. Much better than the Public Storage unit I was at. People much more realistic.WILLIAM B.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Peter H.
The staff was great as well as the communication and customer service. Will rent from them againErin C.
Staff wonderful very helpful. There on time for drop off even on a holiday weekend. Clean and safe place. Will use again for next move.Kenneth M.
Customer did not leave a comment.Taylor B.
Refund if unused milage more than $5.00.WILLIAM M.
Customer did not leave a comment.Mary G.
Very well pleased w/ p/u location. The only down fall was storage attendant was not knowledableto assist.RICHARDSON L.
Customer did not leave a comment.RICHARD G.
The team was very helpful and knowledgeable..FELICIA C.
The lady working there was fantastic. She was so friendly and helpfulKimberly M.
Customer did not leave a comment.Carmen R.
Customer did not leave a comment.Jay W.
It was a pleasant experience for me due to the representative.DEBRA B.
This location was fine. However, I had a terrible experience because my "reservations" was nothing of the sort. I reserved a 10' truck a week before the pick up date at one location, then the morning of, I checked my online reservation and saw they had changed it to another location further away. That costs me money since I am paying by the mile. Then, when I arrived at that location, they didn't have a 10' truck, and tried to convince me a cargo van would be about the same, when it is clearly about half the interior cubic feet. Finally, when I refused the van, the clerk was able to call dispatch and find a 10' truck at a location EVEN FURTHER away from my moving location. So instead of picking up the truck 2 miles from my house, I have to drive almost 30 miles that day, costing me extra money and time. If a "reservation" doesn't actually reserve anything, you should stop offering it and just have people show up at the store and see what's available, since that's apparently what you're doing in practice.SAMUEL G.
My husband said the truck was hard to drive.Sheryl B.
Please verify the customers real email address before sending them email. This contact was not for me.pamela A.
Customer did not leave a comment.ARLISIA D.
everything went smooth and as expected, would definitely use this location againERIC N.
Customer did not leave a comment.Antje L.
Charge less money.April R.
Customer did not leave a comment.marian K.
This was the worst Uhaul experience that I've ever had. 24 hours before arriving, I "checked in" with Uhaul to make my rental move swiftly, at least thats what I thought. The onsite attendant didn't know how to complete my rental or use the Uhaul software. He stated that there was no CC or DL information associated with me in the system. He continued to state several times throughout this rental process of how much he hated Uhaul Rentals. Eventually and luckily, another female employee arrived later and was able to help him complete the process. Even though she was stating that she was hungover and didn't want to be there. Finally 40 minutes later, I was able to get the keys to the truck. The attendant brought out a regular small dolly. I advised him that I had rented a large equipment dolly and that I had to move big items from a 3rd floor apartment. He stated that the small one was all they had. He also gave me 6 moving pads, 2 of which was so tattered and torn up that they were falling apartâ€¦.I advised him that I ordered 12 pads, but he also had no more pads. This whole experience was horrible!John C.
Customer did not leave a comment.David J.
Make sure customer receives paper copies of the contract.GAVIN W.
Customer did not leave a comment.MICHAEL E.
One of the brother's came out in the pouring rain to assist with detaching the trailer. Very helpful!!NOVITA E.
Customer did not leave a comment.ANIKA L.
Very helpful staff, well maintained vehicles. Friendly help!!Timothy U.
I had origanally had reservation at another location but they were not open and i sat there for almost a hour but i called uhaul and they sent me to aiken ave. and i had a great experiece there ill be renting a truck again soon to move some stuff from my storage to another house so ill be using them again.michael L.
Customer did not leave a comment.MARIAN K.
Customer did not leave a comment.WAYNE B.
Customer did not leave a comment.DOUGLAS D.
Customer did not leave a comment.alu W.
Great customer service when renting the cargo van! Thank you!Ebony G.
They made the whole experience quite convenient at a reasonable cost. I will definitely be back.Thomas T.
the original drop off location given to me by the system was closed when I got there, even though the contract said it would be open until 7pm. there was not a safe and secure place to leave the equipment. Fortunately I knew about Rutledge and was able to drop the equipment safely there.JOHN P.
Quick and excellent service.JORGE R.