Customer Reviews for Rutledge Hardware
(U-Haul Neighborhood Dealer)

92 reviews

7500 Rutledge Pike   Rutledge, TN 37861

(865) 828-6354

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(865) 828-6354

7500 Rutledge Pike
Rutledge, TN 37861

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were very helpful when I was picking up the trailer. I had the wrong part, but the guy that worked there helped me figure out what I needed as well as hooked it up for me.

Debbie Hale 
Rating:
5.0

Customer did not leave a comment.

ROBIN MULLINS 
Rating:
5.0

Very friendly people I always get my U-Haul from this location great service

Denise Brewton 
Rating:
1.0

Y’all say I had the trailer for 120 + days when I did not. The trailer was returned MONTHS ago. Y’all will do anything to rack up a bill and make money. I will NOT rent from U-Haul again. Try to charge me $5,000. Luckily I have photos dated and timed when it was dropped off. TRY AGAIN UAHUL - Very very disappointed.

Krysteena Vaughn 
Rating:
5.0

Customer did not leave a comment.

Randall TeBeest 
Rating:
5.0

Drop off was easy once the computer began working right ;-) Very easy to find!

Laurie Blake 
Rating:
5.0

Nothing this is a great location

Harold McCloud 
Rating:
5.0

Customer did not leave a comment.

Cathy Netherly 
Rating:
5.0

Customer did not leave a comment.

Daniel Schell 
Rating:
5.0

Customer did not leave a comment.

Ray Fehsal 
Rating:
5.0

Customer did not leave a comment.

Randy Bailey 
Rating:
1.0

Have a vehicle ready as it’s supposed to be. That’s the entire point of a reservation. Your staff have no clue what they are doing. I never got to notate my starting mileage, the gas gauge, or beginning photos because the lady changed my truck last second. I never got a copy of my contract. The truck has a braking issue and when you’d get around 12 mph it would aggressively decelerate. Worst experience ever. Probably will forego using U-Haul in the future.

Shae Stewart 
Rating:
5.0

Customer service was excellent - staff at Rutledge Hardware was courteous and friendly

ALBERT MILLIRON 
Rating:
5.0

Customer did not leave a comment.

Vicki Farrar 
Rating:
5.0

Excellent service and staff

William Farrar 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN ADAMS 
Rating:
5.0

Customer did not leave a comment.

Tom Pierce 
Rating:
5.0

Customer did not leave a comment.

Debbie Lawyer 
Rating:
3.0

Customer did not leave a comment.

Sarah Moats 
Rating:
5.0

Friendly people that do what they can to help you out high recommend them

Donald Oakley 
Rating:
5.0

Customer did not leave a comment.

Vicki Jobe 
Rating:
1.0

When a company says the reservations are guaranteed they should be a customer should not have to drive 100 miles to different locations to get a truck and when a customer calls first and dealer says they have it and when i get there 10 min later its gone at each location very unprofessional and false advertising U - haul charges $5 gal of gas but what about my gas to get a U - haul truck when your dealers have me drive all over to get a truck

Kevin Kurtz 
Rating:
5.0

Customer did not leave a comment.

Emily Kelley 
Rating:
3.0

We were pretty familiar with Rutledge but drove right by where we were supposed to pick up the truck. There were no signs to show where the hardware store was located. It set back off the road and the trucks were hidden by a hill, so we didn't see them. There was a small sign showing about moving, did not say anything about U-haul being there. We had to turn around and driive back to find them.

Moses Moore 
Rating:
5.0

Customer did not leave a comment.

Cliff Koullen 
Rating:
1.0

I was billed for a hand cart that was never included the truck, when attempting to call the pickup location on the day of I received no answer, this move was completed over memorial day weekend meaning I could not get ahold of anyone to address the issue I simply had to move and the drop off location was also closed because of the holiday preventing me from discussing there either. I was charged an additional $112 with NO INVOICE provided indicating what the charges were fore.

KEVIN SHELBROCK 
Rating:
4.0

I feel like someone should have come out and inspected the truck with me prior to me taking it. Also I had to ask about the toe button because I didn’t know what that was for. Otherwise the people were friendly and the truck was clean. It was a nice ride.

Carolyn Westfall 
Rating:
4.0

Customer did not leave a comment.

DeWayne Price 
Rating:
5.0

This was a perfect rental and location!!

Jim Foley 
Rating:
5.0

Trailer/car carrier had not been well maintained

Marguerite Danna 
Rating:
5.0

Customer did not leave a comment.

Paige McCall 
Rating:
5.0

The car hauler I used while it looked like it was an older unit, it pulled flawlessly and got the job done very well pulling for over 200 miles.

Brian Pope 
Rating:
3.0

Customer did not leave a comment.

Amber Helton 
Rating:
5.0

The truck was new and in great shape. It was clean except when we pulled out the ramp. It was muddy and dirty. A quick sweeping off and we were ready to load up!

JUDY NYE 
Rating:
5.0

Customer did not leave a comment.

Roger Crockett 
Rating:
5.0

Be more careful when you check the fuel Gauge. I was charged extra for fuel, when in fact I filled the tank back to the 3/4 full mark as instructed.

MICHAEL HAMMER 
Rating:
5.0

Staff very friendly and helpful. Went very smooth with no problems

KIM PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

ROBERT CLARK 
Rating:
5.0

The Mass Movers, 3 men showed up, they were in such a hurry to get this job done because they were running late, that they didn't care if I put "glass" or "breakable" on the box or not, they just threw it in the truck. Now that I have unpacked. I am missing a box that held my blender, my food processor and 12 quarts of freshly made Bread and Butter pickles. I would never hire them again and will make it known to anyone who needs assistance moving.

Gayle Newton 
Rating:
5.0

Customer did not leave a comment.

ASHLEY TURNER 
Rating:
4.0

Everything was great I don’t see were there needs to be any improvements

Daniel Zammit 
Rating:
3.0

Make sure tank is full and floors are clean... floors were full of crumbs and dirt..

Tracey Moungey 
Rating:
5.0

Customer did not leave a comment.

DEAN KEES 
Rating:
5.0

Brake light was out on car dolly.

DAKOTA WHITSELL 
Rating:
4.0

Great customer service. Friendly and very Helpful. I would rent from them again.

DANIEL ZAMMIT 
Rating:
5.0

Customer did not leave a comment.

Christopher Vincent 
Rating:
4.0

The floor boards of the cab had something sticky spilled on them from the previous user. Also in the well below the console, the plastic bag the owners manual was in was stuck to the bottom of the well. The cargo area had candy rapper laying on the floor and it hadn't been swept out.

THOMAS LEE HEATH 
Rating:
5.0

Customer did not leave a comment.

RONNIE MANESS 
Rating:
5.0

Customer did not leave a comment.

Charles Bowers 
Rating:
5.0

Nothing,Great Service

Jodie Hunter 
Rating:
5.0

Wonderful customer service

Kevin Virden 
Rating:
4.0

Customer did not leave a comment.

Kathy Barry 
Rating:
5.0

These were professional but very helpful and nice people to deal with.

Gary Walker 
Rating:
4.0

The lady that helped us with our uhaul reservation, had no idea what she was doing. It took a hour to pick up the equipment. Everyone else and everything else was great.

Jennifer Murray 
Rating:
5.0

Nothing I can think of

LARRY FRANKLIN 
Rating:
5.0

Be more specific to what is actually available. I made it work for me but I had planned on a different trailer. I was told what I wanted was available but it was not. Went to this location for that reason. Again I made it work.

Jeff Jennings 
Rating:
5.0

Customer did not leave a comment.

JAMES McFetridge 
Rating:
5.0

all good

Steven H Gunnoe 
Rating:
3.0

Customer did not leave a comment.

Michael Schneider 
Rating:
5.0

Thank Audrey for your kindness & professionalism while working thru the 3/4 full tank mess and getting it resolved.

William Barrett 
Rating:
5.0

Customer did not leave a comment.

William Sergent 
Rating:
5.0

Customer did not leave a comment.

James Boofer 
Rating:
5.0

Customer did not leave a comment.

James Smallwood 
Rating:
5.0

Nothing...everything was excellent. Everyone we came in contact was very helpful and accommodating.

Daniel Garnes 
Rating:
3.0

Customer did not leave a comment.

BETH HOPPER 
Rating:
5.0

Nothing that I can think of, they were absolutely marvelous with taking care of me. Especially being on a time and distance constraint.

EDWARD STEMBOROWSKI 
Rating:
1.0

Everything was as you would expect with renting a U-Haul truck, with one exception. When I arrived to get the truck, the keys were in it and it was parked away from the others. The employees were talking amongst themselves about why did "he" park it there? Then they spoke to the owner via phone to ask where the keys were and they said that he informed them that the keys were in the truck. They retrieved the keys and had me sign some papers. They gave me the keys and I drove the truck to my home and parked it. The next morning, I drove the truck directly to an address to pick up a sofa. I then drove the truck to my home to drop off the sofa and then returned the truck. I was charged for 100 miles. I kept telling them that I DID NOT drive 100 miles! I even checked my entire route mileage on Google maps. It said that I only drove less than 80 miles. When I conveyed that to them, they said that you can't go by that because you might have taken a different route. I told them no. I had taken the route that I pulled up. I then reminded them that when I picked up the truck it wasn't with the others and that they had to call the owner for the keys and that I suspected someone there must have ran an errand in the truck because when I picked it up, it also did not have a full tank of gas. I told them that I filled the tank back to where it was when I got it. They insisted that no one had driven the truck and I owed for 100 miles. So I paid the bill because I wasn't going to argue. I'm not a disgruntled customer that goes around complaining. I was absolutely over charged and I will never use them again.

gerald brocklehurst 
Rating:
4.0

The people are friendly here, but when we told them of the issues we had the only response we were given was "people really beat these things up". We were not offered any type of compensation for the time and money that we had to put in to fix a truck that we spent over a thousand dollars on renting and was not in proper condition when we received it.

Cierra Snyder 
Rating:
4.0

Rented 2 trailers from this location, each trailer had a turn signal not working. Would have had to driven 65 to 70 miles out of the way to get repaired, so we pulled both trailers approx 650 miles without a turn signal! Not a safe way to put trailers out on the road!

don bolden 
Rating:
4.0

Customer did not leave a comment.

Josh Benfield 
Rating:
4.0

Customer did not leave a comment.

Steven Matthias 
Rating:
4.0

I lined up a trailer two days in advance. I did this through the main number for U-Haul. Told her I wanted to pick it up Monday morning and bring it back Wednesday morning. Got the email and it was set up for one day. Called her back and she corrected it but change the location without telling me anything. I needed to pick it up at 8 a.m. on my way to Indiana. Got to the U-Haul Storage on 7500 Rutledge Pike Knoxville at 8 a.m. . They did not have my reservation. Told it was at 7500 Rutledge Pike in Rutledge which is 20 miles away. Called the main number to see if there was one nearby and while I was on the phone with him he cancelled the one in Rutledge. Then determined it was better to go to Rutledge so when I bring it back I wouldn't have to drive it for. He set it up for one day. Put me two and a half hours behind schedule so when I got to Indiana the person I was buying the car from left work drove home 50 miles to Illinois. Put me another hundred miles out of my way. Now that I know there is a U-Haul in Rutledge which is closer to my home I will now deal with them directly If Ever I need. I could say was a bad experience cuz the lady told me she was going to give me a free day and when I got to pick up the trailer they knew nothing about it. Apparently a later email came through and they accommodated the free day. Very messed up

GREGORY LEVRON 
Rating:
5.0

Customer did not leave a comment.

Todd Fordahl 
Rating:
4.0

Customer did not leave a comment.

Marcus Bailey 
Rating:
3.0

Customer did not leave a comment.

julie lee Hunter 
Rating:
1.0

oldest transport on the lot. Users behind the counter didn't know how to change anything requested, and I couldn't pick it up at the location I requested.

Barry Durham 
Rating:
1.0

It wasn't at the original location where I requested, and I had to pick the truck and transport up 45 minutes from my home. They didn't give me extra miles or time for my inconvenience. The original truck they tried to rent me didn't crank. They didn't know how to reprocess my rental to change the truck, and what should have taken me about 30 minutes to pickup the truck and transport, took over 2 hours.

Barry Durham 
Rating:
1.0

Customer did not leave a comment.

aaron tolliver 
Rating:
5.0

People where very nice and accommodating, they helped up quickly and where efficient.

Nicholas Ingelido 
Rating:
5.0

Customer did not leave a comment.

steve loach 
Rating:
4.0

Customer did not leave a comment.

frank keegan 
Rating:
4.0

Very helpful

MARY WITT 
Rating:
5.0

Customer did not leave a comment.

Joshua Hooper 
Rating:
5.0

Very nice!

Sally Petre 
Rating:
4.0

Customer did not leave a comment.

Belinda Robinson 
Rating:
3.0

Customer did not leave a comment.

Jeff Kovacs 
Rating:
5.0

Absolutely wonderful people!!!

William Parker 
Rating:
5.0

Fast service. Friendly. Ready for me when I arrived.

Adam Chavira 
Rating:
5.0

Customer did not leave a comment.

betty deboer 
Rating:
5.0

Customer did not leave a comment.

tom crandall 
Rating:
3.0

Customer did not leave a comment.

James Mcanally 
No reviews have been submitted for this location.

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