Customer Reviews for Rustys Towing Services LLC
(U-Haul Neighborhood Dealer)

1,092 reviews

15384 Brandy Rd   Culpeper, VA 22701

(540) 317-3014

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: 9 am–12 pm

Services at this Location:

Contact Us

(540) 317-3014

15384 Brandy Rd
Culpeper, VA 22701

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: 9 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Freeman 
Rating:
5.0

Great service !!

Kevin Murrell 
Rating:
5.0

As always excellent service

Karen Thurman 
Rating:
3.0

I reserved a 15’ truck but received a 20’ truck which was a disappointment.

Edward A Schirmer 
Rating:
5.0

Customer did not leave a comment.

Steven Dillon 
Rating:
5.0

Large open lot, fast service, employees are attentive to your needs, clean equipment and trucks, parking lot is well maintained. No disappointment, very consistent service.

Joshua Owens 
Rating:
5.0

Customer did not leave a comment.

Thomas Crowder 
Rating:
5.0

Customer did not leave a comment.

Kimberly Mabe 
Rating:
5.0

Customer did not leave a comment.

Charles Bullard 
Rating:
5.0

Rusty’s always provides great service.

Andrew Williams 
Rating:
5.0

Customer did not leave a comment.

Carlos Ferman 
Rating:
5.0

Customer did not leave a comment.

roy seal 
Rating:
4.0

The truck was in very good condition and drove well. Almost everything was in good working order. The windshield washer fluid did go empty during this rental. The staff at Rusty's are always very friendly and helpful.

Steven DeHart 
Rating:
5.0

Customer service was amazing 👏🏽

LaQuan Johnson 
Rating:
5.0

Customer did not leave a comment.

LESLIE SCHUERMANN 
Rating:
5.0

Customer did not leave a comment.

julio cordero 
Rating:
3.0

Customer did not leave a comment.

Christopher Burg 
Rating:
5.0

Steering on truck was loose. Dealer will look into it

MICHAELLOUIS GERZINA 
Rating:
5.0

Great place. Great people. Great service!!!

Andrew Williams 
Rating:
5.0

Customer did not leave a comment.

WILLIAM VIGIL 
Rating:
5.0

I have booked numerous vehicles with this location. It has always been an exceptional experience. The staff is professional and courteous. Check-out and check -in is efficient and orderly. A BIG shout out to Sam at the front desk. She is a true asset to your business. Her knowledge and expertise provide TOP NOTCH customer service every time. Sam treats everyone as a valued customer. She always goes above and beyond to meet your needs. It is truly a sincere pleasure to do business here. Thank you.

PAGECURTIS INSKEEP 
Rating:
5.0

Customer did not leave a comment.

stanley colbert 
Rating:
5.0

Customer did not leave a comment.

Ryan Franklin 
Rating:
5.0

Service was excellent !! Staff was knowledgeable and had all the answers!! Super good experience and I’ll use them in the future..

James Statton 
Rating:
3.0

The customer service agent who helped me with the paperwork, told me in her opinion U-Haul is a horrible company to work for and mismanaged

mike lewitz 
Rating:
5.0

They were great!

William Lawson 
Rating:
4.0

Everything was explained properly & courteously

Keith Davis 
Rating:
5.0

Customer did not leave a comment.

Jon Simmons 
Rating:
5.0

Customer did not leave a comment.

Mark DeBolt 
Rating:
1.0

Clean the equipo Add at least a parking espace for costumers

WILLIAM GUTIERREZ 
Rating:
5.0

Rusty’s was awesome after a horrific breakdown on the road. You need to seriously look at your send-a-technician vs towing policy. The van lost steering and brakes. You don’t need to send a technician when this happens to see if it can be fixed. Obviously, as it turned out - the vehicle couldn’t be repaired on the road and had to be towed for repairs. Someone is going to eventually sue you for your poor practice of leaving people stranded roadside waiting for a technician to determine what everyone knows - driving without brakes and steering is dangerous. I get the roadside assistance person was doing her job. The manager was incompetent in understanding how she could have remedied this quickly and understanding how many people I have now told this horrific U Haul story to. And - she couldn’t even figure out how to answer towing charging when I wanted to leave a dead van on this side of the road instead of waiting for the technician to come. That all said - your only brilliance in this all was Rusty’s (specifically Chris) who actually took us back to a closed shop and rented us a van when he didn’t have to. But he works for Rusty’s. Your roadside assistance people are beyond incompetent.

Matthew Eberhardt 
Rating:
5.0

Customer did not leave a comment.

Gus Sotirakis 
Rating:
5.0

Sam Working At Rustys Location Provided Very Good Service, Every Single Time. Thank You.

avinash chand 
Rating:
4.0

Customer did not leave a comment.

Nathaniel Peavy 
Rating:
1.0

I have used Uhaul quite a few times and this is by far the worst experience ever. I reserved a 24/7 pick up option. Got to the location, tried for 40 minutes to pick up truck. Entered a live chat, he directed me to call the 24/7 share number. He gave me the wrong number. Another 15 minutes wasted. I finally got a good number and had to wait 10 more minutes to speak to someone. She was amazing and fixed the issue promptly. Got the key from the lock box and it was not the correct key for the truck assigned to me. We tried it on the truck next to the assigned one and it worked. Had to call for help AGAIN. Another 15 minutes of hold. The truck that was on my reservation was nice and clean. The truck I had to end up taking was dirty and had stickers on 3 location that said something referring to an accident. (And there was clearly damage in these spots) and the windshield had tape still on it from being replaced I suppose. So after 2 hours I finally got the truck on the road. The process was a nightmare. I will be contacting UHaul to discuss this.

BARBARA BRACKETT 
Rating:
5.0

Customer did not leave a comment.

Robert Kapp 
Rating:
5.0

Attendant onsite when I pulled in the lot and immediately directed me where to put the trailer.

jt howell 
Rating:
5.0

Great service and the trailer was great. Thanks Rusty's!

Jonathan Terrell 
Rating:
5.0

The best U-Haul in town great professional customer service, always a large selection of trucks, and towing units available. Thank You!

Michael Lopez 
Rating:
5.0

Whenever I need to rent a trailer I make sure I rent from this location. Not only are the people extremely friendly but they always have what I need and the equipment is always well maintained.

Michelle Weaver 
Rating:
5.0

Customer did not leave a comment.

steven brewer 
Rating:
3.0

Rusty's is much more concerned about their towing business than providing good U-Haul service. I have used U-Haul probably 15 times over the last 20 years. The pictures they provided on the verification process seemed like stock photos, while the truck they issued to me had large scrapes on the drivers side, a scratch on the passenger side and a totally different grill. I know some people just click through that process and they would be susceptible to paying for damages they did not cause. Also, I was only using the truck for 4-8 hours (ended up being 5.5 hours), and they would not let me park in their lot because of their towing business. Instead, they told me to park in a grocery store parking lot about 1/4 mile away. I won't be going back to that location.

Dan Lewis 
Rating:
3.0

I had to extend my rental due to an emergency, I called to make the arrangement and wasn’t made aware of any extra costs that would be added to my original quote. I was blindsided by my bill. When I tried to return the truck, U-haul’s system to log in to my account sent me no code to access my account. I JUST got the code 2 days later, which is now worthless. The lady who helped me the day of pickup was very nice, so that was a plus. Overall a pretty frustrating situation

Carson Sekol 
Rating:
5.0

Convenient

Shirley Toth 
Rating:
5.0

Rusty's Towing Services was great. I have no complaints. Friendly staff. Trailer was ready to go. However, I live about 45 minutes south along route 29 and booked the rental for the Ruckersville U-Haul location for Friday evening. Late Friday, I received a voicemail (despite checking TEXT as my preferred communication) saying the location did not have the rented trailer. It was too late to find one elsewhere. So, I had to change my Saturday plans and pick the trailer up from Rusty's Saturday morning instead. U-Haul was pretty unapologetic and did not offer me a discount or anything to make up for U-Haul's mistake. Very unprofessional. Again, this had nothing to do with Rusty's and is only a poor reflection on U-Haul corporate.

Joshua Davis 
Rating:
5.0

Customer did not leave a comment.

Otis Young 
Rating:
5.0

Customer did not leave a comment.

David Roberts 
Rating:
3.0

Customer did not leave a comment.

Bryan Lagios 
Rating:
5.0

Customer did not leave a comment.

Herbert Rankin 
Rating:
5.0

Customer did not leave a comment.

DEANNAKAY RODRIGUEZ 
Rating:
5.0

Having to provide contacts or a photo of my lease or passport was difficult and unexpected.

Alexis Lovell 
Rating:
3.0

Customer did not leave a comment.

Roland Boisvert 
Rating:
5.0

Customer did not leave a comment.

Gene Luckinbill 
Rating:
3.0

The keys were not left in the lock box, the vehicle was unlocked and the equipment we rented was not in the truck….and two of the dollies were not available and we were charged for them

Donna Kulesza 
Rating:
1.0

Truck drove like shit. Tires felt square. Picked it up dirty with trash everywhere in the back . Blankets on the floor. I usually use Ryder or hertz and I see it was a mistake using uhaul. Over twice the price with milage.

Dennis Fraetich 
Rating:
5.0

Customer did not leave a comment.

Herbert Pillow 
Rating:
5.0

Customer did not leave a comment.

JOSHUA OWENS 
Rating:
4.0

Company was friendly, helpful and equipment was clean and in excellent condition. If any improvements were needed it would be to obtain equipment night before or earlier so I could.start day earlier.

Joseph Montgomery 
Rating:
5.0

Customer did not leave a comment.

Brian Poe 
Rating:
5.0

Customer did not leave a comment.

Sofía Portillo  
Rating:
5.0

Customer did not leave a comment.

Werter Hurt 
Rating:
5.0

Great customer service, friendly and courteous staff thank you

Michael Lopez 
Rating:
5.0

Keep being the great guys you are. Thank you for the extra help and mattress cover.

Ray Manfredi 
Rating:
5.0

The service that I received was EXCEPTIONAL. I would highly recommend this business to friends and family. It is a sincere pleasure to do work with the staff. A BIG shout out to SAM who is professional and courteous and goes beyond the standard to deliver exemplary service. WELL DONE!

PAGECURTIS INSKEEP 
Rating:
4.0

Even though the location was closed on Sunday, the gentleman who usually works here Monday through Saturday helped me get the truck I rented. The mobile pickup feature is confusing and frustrating to say the least. You have to take a training course to be able to use this feature. Thankfully, the gentleman was there willing to help

Sonia Salvatierra 
Rating:
5.0

Customer did not leave a comment.

Clarence Goessl 
Rating:
5.0

Customer did not leave a comment.

Erwin Lee 
Rating:
5.0

Customer did not leave a comment.

Debbie Hefty 
Rating:
5.0

Customer did not leave a comment.

Felecia Chavez 
Rating:
4.0

Customer did not leave a comment.

robert weaver 
Rating:
5.0

Great friendly customer service thank you.

Michael Lopez 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ANDREW TICKLE 
Rating:
3.0

The entire vehicle really just want clean inside and out. At least there weren’t any bad odors on the inside and I at least swept the floor and the pickup box when I finished with it and that was more than the previous renter bothered to do.

Torshon Ford 
Rating:
5.0

Customer did not leave a comment.

Deanna Rodriguez 
Rating:
5.0

These people are great people in chantilly should take lessons

Justin Corey 
Rating:
3.0

I really want to recommend them because of the convenience of location but I cannot rely on the conditions of the truck. This time the cab was very dusty, layered dust and smelled strongly like cigarettes. The inside of the truck floor was almost black with grimy dirt. We use the truck to carry brand new inventory to give to low income families. When they give us a clean truck everything is perfect but it’s not consistent. Otherwise we love the location and the convenience.

Roy White 
Rating:
5.0

Customer did not leave a comment.

Joshua Lemasters 
Rating:
5.0

Customer did not leave a comment.

ANGELA MARKWELL 
Rating:
5.0

Excellent Customer Service. Always there when I need them! ⭐⭐⭐⭐⭐

JOEYVINCENT OLIVER 
Rating:
4.0

Customer did not leave a comment.

Kabelo Mochoge 
Rating:
4.0

I am very satisfied with my recent rental. Easy rental process, good equipment.

Steven DeHart 
Rating:
5.0

Easy drop off w the self service app

Edward Valentine 
Rating:
5.0

Customer did not leave a comment.

Clarence Goessl 
Rating:
5.0

The after hours/online checkin process is a mess. Plan at least 15-20 minutes (not the 5-10 advertised). Ensure that you fully understand how to change the location services settings for your mobile browser. Your drivers license is NOT all that you need. You must also bring a passport, utility bill, lease, or other proof of residency. Failing this, you must wake up friends and family so that U-Haul can call them to confirm your identity. This location is very convenient, and the management does a good job at making it easy to pick up and return equipment once you've gotten past the arduous online checkin process.

Scott Kelly 
Rating:
4.0

Customer did not leave a comment.

Robert Makielski 
Rating:
5.0

Easy check in and vehicle was ready when I arrived to pick up!

Rebecca Allen 
Rating:
5.0

Customer did not leave a comment.

joe DeFiglia 
Rating:
5.0

Plenty of space to turn around and park

James Davenport 
Rating:
5.0

Customer did not leave a comment.

Beverly Minor 
Rating:
5.0

Very helpful.

Peter Benson 
Rating:
5.0

Customer did not leave a comment.

Will Flory 
Rating:
5.0

Customer did not leave a comment.

Thomas Lapedota 
Rating:
5.0

The site did a great job explaining things. I appreciated their assistance in squaring things out for the price and the possibilities to get a pro-rated amount back if I did not use the vehicle for the full 2 days. Overall great job.

Ben Coleman 
Rating:
5.0

Always call to verify the reservation location has your actual rental. If I had not called a day early to verify - I would not have had a rental. It took awhile to locate an available unit and had to pick it up a day early as all were closed Sunday event hough that was the reservation day. When I did pick it up -the personnel at that location were fantastic.

Richard Pleasant 
Rating:
5.0

Customer did not leave a comment.

WILLIAMANDREW TICKLE 
Rating:
5.0

Nothing - the checkout process was efficient and the trailer hookup went smoothly

GREG BRUMMETT 
Rating:
4.0

Customer did not leave a comment.

David Guszick 
Rating:
4.0

Customer did not leave a comment.

Oliver Wynacht 
Rating:
5.0

Customer did not leave a comment.

Charlie Carroll 
Rating:
1.0

Customer did not leave a comment.

Herbert Brown 
No reviews have been submitted for this location.

Additional Services at this Location

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