Communication terrible there's no respond between the two agencies I had the worst experience ever it was July 1st when I have my experience and I'm still dealing with it as of July 15 2020coretta B.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Amazing customer service. I will return for servicesRobert H.
El cliente no dejó un comentario.Shiloh J.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.john R.
Staff friendly and courteous.cheryl T.
Horrible industrial location. Old beat up yard and building. Certainly not an inviting property. I wanted to do the drop off at a different location but was told there were only 4 locations in Cleveland where a drop off could be done. So this location was closest to our Cleveland move in apartment. Never againJAMES M.
The Google maps directions did not get me there. Google maps had me turn right onto 33rd which took me behind a long warehouse complex. After driving around that a couple times, I decided to go down Rockefeller a bit further and found Rusty Rentals. The rental agents were nice and friendly.Paula S.
Terrible customer service. Overcharged credit card and refuses to credit.DEBBIE N.
Address listed was incorrect as was phone number. When we told the people there they said we where whining about it. They had an aggressive dog. And no one where was kind. We drove around in circles looking for the drop off location and finally found it about a half mile from where it said it should be.Emily D.
Great customer service!!!Carla W.
It was a very difficult moving trip, as my fiance was in Florida. I moved 6 hours away, because of military orders. The gentlemen at this location were incredible! Not only did they treat me better than I could have expected, they made me smile after an incredibly difficult week. I would recommend rusty's to anyone who needs them!!Teri T.
Had a great experience with Rusty Rentals! Very friendly people and the owner had some great jokes and tricks to entertain during check in. They were also very helpful in setting up my hitch and trailer. Would definitely recommend this location, 5 stars!James B.
El cliente no dejó un comentario.Vincent G.
El cliente no dejó un comentario.Chris M.
El cliente no dejó un comentario.Tyrone G.
This location was so respectful Very pleasantharry M.
People were very niceThomas S.
El cliente no dejó un comentario.Nathen B.
El cliente no dejó un comentario.MATTHEW K.
Can't get any better than this! They were the best thing since sliced bread!! Further ... every Friday is free coffee and donuts even if you're not renting. What good people!!PHILIP P.
Location is somewhat deceiving. It is located further down the hill when it appears to be at the corner of Broadway and Rockefeller Ave.Jerron C.
The locations were excellent very helpful people. Your customer service reps through your customer service line on the other hand are completely horrible extremely rude will hang up before your done speaking on hold for 40min just plain nasty. Completely unacceptable. That caused my use of uhaul the worst experience of my life in an already very stressful situation I was dealing with. Never again do I want to go through that with your customer service. Kudos to the very helpful people at these locations who made it a more tolerable experience and were very helpful.Brittany F.
very GOOD customer serviceSanata S H.
3 out of the 6 of the furniture pads that I rented were covered by mud!!Juan G.
They were fantastic! Easy in and easy out and super helpful.Brian M.
El cliente no dejó un comentario.Joshua E.
El cliente no dejó un comentario.Lindsey W.
El cliente no dejó un comentario.Theresa S.
The folks that run that location are the best people i have ever dealt with. Would not change location. We will be renting that trailer often and it will be from that location only.RON S.
Very helpful & friendly! I needed to add a couple items to help move my son & they were very accommodating!Jim D.
This location did not match the â€œMiles Outâ€ with the dashboard correctly, it was in an excess of over 20 miles.. in result i was charged an additional $20+ ... I am very very dissatisfied with my experience.chase G.
El cliente no dejó un comentario.
Didn't like how you treated your customer thank youMichelle W.
El cliente no dejó un comentario.Michael R.
Friendly staff, quick and easy transaction.Daniel E.
They are closed on Sunday but I thought I can drop the truck and key in their lot. There was no key drop off box and I have to call the U-haul customer service who told to leave the truck there and to keep the keys with me. I have to go the next day to hand off the keys. The parking spot for the truck was way inside than the address shown which will be improved by the appropriate signs. The guy was helpful and provided free wash service for the truck as it was raining at Cleveland and our truck floor got a little mud inside. The checkout process was easy. I wish they install the secure key drop off so that it will be more convenient. Overall, I definitely recommend it to others.Naresh M.
I used to go to a uhaul corporate location. The service here is exceptional and they have a new customer!!chris M.
Signage to locate pickup site.Christopher S.
The location was very difficult to find. The address provided is very confusing and signs pointing to the right place would be helpful.Jennifer G.
The folks at Rusty Rentals were great! The truck was much newer than expected and well-maintained. I would recommend this nice folks, their business and their vehicles. Pleasantly surprised!Jonathan M.
Excellent staff, very helpful with directions and they even treat me with a donut.YARILUZ C.
A to Z Moving and Driving chooses U-Haul for all our moving needs. Thank you U-Haul for being great!A TO Z MOVING AN D.
Very friendly and helpful; don't let the location deter you.Davis K.
El cliente no dejó un comentario.hope W.
I received the equipment broken and in unsafe condition. I don't generally rent from this location but was located through the Uhaul reservation service. The people were nice but I had issues with the equipment and the general uhaul corporate line took too long to wait on hold for. This experience has made me reconsider Uhaul for my towing needs.BRANDON W.
El cliente no dejó un comentario.GERALD U.
El cliente no dejó un comentario.LATONYA B.
We left a laptop in truck of our rental and the staff was extremely helpful in looking for it and storing it until we could pick it up. Excellent service!!!MICHAEL Y.
Extremely helpful location. We left a laptop in the truck when we dropped it off at night and they were very kind enough to look for it when we called in the AM and store it for us until we could pick it up. We are very thankful!!!MICHAEL Y.
Excellent customer serivceFRANK S.
I had a hard time finding the place. Rusty Rentals has more than one location and doesn't necessarily come up right on the GPS. The guy at the first place we stopped had a map though and was quite helpful. The staff was great, it was just frustrating to find.Sara C.
El cliente no dejó un comentario.JAKE F.
El cliente no dejó un comentario.DENIS C.
friendly staff, good clean equipment! I rented the 14 foot truck for a day. Very clean inside.bruce B.
A to Z Moving and Driving chooses U-Haul for all our moving needs, Their equipment is clean, the staff is friendly and their rates are unbeatable. Thank you U-Haul for being great!A TO Z MOVING AN D.
Rusty Rentals provided the wrong address and had NO signage on either building associated with them. I understand if they're in a remote industrial area but I don't enjoy driving in circles around said area because they do not have proper signage. Once inside they were unprofessional and completely unprepared for us even though we had a specific appointment. We waited a half hour just for their internet to work! The truck was clean but it was brand new so I can't truly review that aspect. They made sure to take 300 pictures on someone's PHONE of the truck to make sure I didn't scratch anything. Of course we had to wait for that too. The entire experience was ridiculous and I would absolutely drive 20 or 40 miles just to pick up from a legitimate uhaul location.Samantha S.
I was extremely satisfied with the customer service and attention extended to me by Kay and Phil under the most uncomfortable conditions of waiting an unbearable length of time (45min) for the computer connection response from the UHaul main system to complete the start of the rental. I waited an inordinate amount of time after I returned the truck for a receipt which never came back to Rusty Rentals so that they could print for me. They assured me that U-Haul would email it to me, and I left without one. I am in the IT field and your system needs improvement.Shelton M.
the business was closed and difficult to find. the address we were given was NOT Where the drop off was and because they were closed i could not contact them and ask where to go. i had to look the place up on the internet. when we got to the right location there was no visible sign saying Rusty Rentals. i figured that was the place after driving around wasting my time and mileage and not seeing another u haul rental place. the icing on the cake was the 2 dogs barking and snarling from behind the fence the drop box was attached to. not a pleasant experienceLizabeth C.
I had a hard time finding the location based on the address given by UHaul's dispatch center, but the people I rented from were great, and helped me out in a pinch. Very happy with my experience.James I.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Nathan B.
The staff was very helpful.a no worry solution to a problem.DAVID N.
the people at Rustys rental were enjoyable to talk with.Doug B.
We had trouble finding the location. Better signage would be helpful. Once we were there the employees were very helpful and pleasant.SANDRA M S.
There is nothing you can do to make Rusty's Rentals owners and operators - Phil and Kay - better. They were EXCELLENT. They accepted my early return and even drove me back to my downtown apartment after delivery. They were incredibly charming, kind, funny and professional. It was like having a cup of coffee with an old friends! They were the best UHaul experience I have ever had.Jennifer J.
They intentionally miss quoted me a lower price to get my business, and then added on additional charge for the trailer that I was quoted for on the phone. Terrible experience!RENE H.
Properly check tires upon returns.Kartan H.
El cliente no dejó un comentario.JOSE S.
My trailer had a leak in the roof when it rained. Staff was very friendly.Ben R.
This location was very dirty and not well marked. The staff was very nice and helpful though.KATHERINE C.
While I initially had a very hard time figuring out where to drop off my truck (the site is about half a mile away from the posted address), the staff were very helpful in providing directions and keeping me from getting lost. They even gave me a lift to public transport afterwards. Very friendly, very welcoming.BRIAN N.
El cliente no dejó un comentario.ERICA P.
isolated, sketchy neighborhood. Inappropriate behavior of proprietor especially towards my daughter; it took a very long time and multiple attempts on their old computer to complete the rental transaction- my daughter had to provide assistance. The Truck ended up having an electrical problem so we had to exchange for another truck at a different location- I would not hold Rusty's responsible for this. I will send in another comment about the other Cleveland location we went to and received another truck at. Experience there was at the other end of the spectrum- excellent. This was at 3211 Mayfield Rd, Cleveland Heights. The manager there, Rahmel Freeman was absolutely outstanding.JOEL B.
El cliente no dejó un comentario.DAN S.
El cliente no dejó un comentario.patricia F.
Rusty Rentals was very accomodating and handled the transaction very well. The equipment was prepared and they made sure it was ready for my trip. It was a pleasure dealing with them and would certainly recommend them to anyone else.JAMES M.
The trucks are not at the same locationCurtis F.
El cliente no dejó un comentario.David F.
Address is incorrect. Location is at a different address in a junk yard in a depressed, industrial warehouse area. Very Isolated area. Pit bull watchdogs barking at potential customers from their enclosed dog pen as customer walks through junk yard to reach office. Personnel were very friendly and equipment was well-maintained. But most customers would be very uneasy with neighborhood and conditions in and around the location.BRIAN S.
Rusty Rentals was very professional and friendly. I will recommend them to anyone requiring U-Haul rentals, and more!rita G.
El cliente no dejó un comentario.FLEIR DE-LE C.
¡Gracias de nuevo!