Customer Reviews for Rust Check Centre
(U-Haul Neighborhood Dealer)

1,713 reviews

8635 Keele St Unit 1   Concord, ON L4K2N1

(905) 738-5211

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–3 pm
  • Sun: 8 am–11 am
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(905) 738-5211

8635 Keele St Unit 1
Concord, ON L4K2N1

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–3 pm
  • Sun: 8 am–11 am
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerico Orbon 
Rating:
5.0

Customer did not leave a comment.

Jerico Orbon 
Rating:
5.0

Customer did not leave a comment.

Giora Meyer 
Rating:
5.0

The truck was worn out, big vibrations when breaking or slowing down the truck. This truck needs to go to service and get fixed. Transmission and brakes are faulty.

Kyrill Leutsch 
Rating:
3.0

Cab interior was dusty. Not cleaned in a while. Back of truck had twigs leaves and dirty. Was not swept clean as you want customers to return truck.

Henry Corazza 
Rating:
3.0

I’m am disappointed with my overall service. I asked for a receipt they said I would receive one one line, so I left with no receipt. I asked for them to check the truck and view mileage they said later. I filled the tank back to where it was when I dropped it off and they charged me an extra $40 dollars for a fuel charge on top of that . They took it off my debit card without my PIN number or otherization. I’m rather unhappy about the whole experience. The only good thing about my experience was they offered insurance.

Deborah Norris 
Rating:
4.0

Customer did not leave a comment.

Byeong-wook Gang 
Rating:
5.0

Nothing services was great

PAULINE ALCOCK 
Rating:
5.0

Customer did not leave a comment.

Jerico Orbon 
Rating:
4.0

Great customer service. Large fleet and new 8ft cargo vans are in, amazing!

ALBERT PALVANOV 
Rating:
5.0

No email was sent to me and was unsure how to finish the return process

RAJA MANKU 
Rating:
5.0

Customer did not leave a comment.

Denys Antonov 
Rating:
5.0

Customer did not leave a comment.

Domenic Racco 
Rating:
2.0

Why is the price to rent this location is very high I rent to other location the price is reasonable but this location is more than double the price I pay.

Danilo Gopez 
Rating:
4.0

Customer did not leave a comment.

Jutahi Lima de andrade juni 
Rating:
5.0

Customer did not leave a comment.

erin albaum 
Rating:
4.0

The person who was attending the bussines, was so rude and if you ask him something It's hard for him to answer you. he has to be polite

Jesus Romero 
Rating:
1.0

Over charged

vivek vijayan 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sargeant 
Rating:
1.0

Horrible. Charged $154 extra but never sent an actual invoice. Stay away from this location.

ALEXANDR DANIAEV 
Rating:
5.0

Customer did not leave a comment.

Eric Sotto 
Rating:
5.0

Good price,good car

Mostafa Dadashaliha 
Rating:
5.0

Upon pick up the truck was so filthy inside and out that I could not see out the windows or side mirrors and had to take it to a car wash at my own expense before I began my travels.

Michael Bergemann 
Rating:
4.0

Customer did not leave a comment.

ORION Construction 
Rating:
4.0

Good

Vahid Hashemi 
Rating:
4.0

Customer did not leave a comment.

Perry Pearlman 
Rating:
5.0

The process from start to finish was easy as can be, and the service at the rental centre was stellar. This was my first time moving and needing a moving truck, and what I thought might be one of the more stressful parts of the move turned out to be the least stressful part. I thought that the truck might be a manual truck, but the 15’ truck was an automatic so it was very comfortable and smooth driving. Picking up the truck was very fast, and dropping off was even faster. If I need a U-Haul in the future again, this location will be my choice for sure.

Ryan D'Archi 
Rating:
3.0

You offer a mobile check in but then require the customer to go inside and wait in line to get the key. What’s the point of doing everything yourself and then having to wait in line. A truly mobile experience would use current technology to provide keys from a lockbox that is digitally controlled with codes or QR codes. The location itself was fine, but U-Haul corporately needs to revisit this process.

Jerry Albanese 
Rating:
5.0

Customer did not leave a comment.

ANDREY BARKHATOV 
Rating:
5.0

Customer did not leave a comment.

ALI NAZIRI 
Rating:
5.0

Customer did not leave a comment.

Mario Antonacci 
Rating:
5.0

Try to have a little bit more rentals for only one way. Are still a lot of persons that are moving from one location to another one that needs one way trips. Thank you for your services.9

Consantin Coman 
Rating:
3.0

I did not receive my receipt

CHRISTIANDAVE SALUDARES 
Rating:
5.0

Customer did not leave a comment.

Ekaterina Shevchenko 
Rating:
4.0

Customer did not leave a comment.

Said Sancar Peker 
Rating:
5.0

Customer did not leave a comment.

khailo krasilysh 
Rating:
4.0

Customer did not leave a comment.

KHURAM CHAUDHRY 
Rating:
5.0

The staff is knowledgeable and friendly. Highly recommended.

Kevin Waithe 
Rating:
5.0

Truck was clean. Drivers door needed to be slammed to be closed properly. Definitely something wrong with it as it would not close the way it should.

diego alvarez 
Rating:
4.0

Customer did not leave a comment.

Raffi Mahdessian 
Rating:
3.0

He said to simply drop off the car and keys with no mention of the app portion which in the end they charged an extra 20

David Cho 
Rating:
1.0

Uploaded everything before pickup. My card was on file but the person doing my contract said i need to have my credit card with me. He will not charge the card on file. Then why uhaul is asking my card details if they want the physical card at the time of pickup. Never going back for uhaul to this location.

AVEKANABAS EKWERE 
Rating:
5.0

In and out within 2 minutes. Although a happy smile would be nice .)

Denys Antonov 
Rating:
5.0

Customer did not leave a comment.

Michael Kipnis 
Rating:
5.0

Customer did not leave a comment.

Rodion Zharikov 
Rating:
5.0

Customer did not leave a comment.

Murat Torgay 
Rating:
5.0

Customer service is 1000% but the vehicle I got wasn't clean.

virgena Samuels 
Rating:
5.0

Keep doing the excellent customer service always pleasant

DANEIL CARETTE 
Rating:
1.0

rented a van suppose to be $19.95.daily and had 150 k included and after the 150 k they would charge me the extra K I used an extra 50 k and the now charged me $109.00 daily rate? for a $19.95 4 hour trip now total cost was $162.00. They did not explain if you use more than 150 k they would increase the daily rate, if this was the case would not of rented this van. They should of been more forthright when it involves charger and declare ahead of time. Will not be using this service or recommending this to anyone.Very POOR CUSTOMER SERVICE and also with head office. There # is 905 790 6916

MATTHEW SPENSIERI 
Rating:
5.0

Always use this location. Honest family run business.

Jim Fabrikis 
Rating:
3.0

Customer did not leave a comment.

Fredi Vorobiov 
Rating:
5.0

I've used your cargo van twice this year and it was a pleasant experience. The convenience of picking up and dropping off is worthy of note. I'll definitely come back for more transactions with you. Thanks.

Samson Adedeji 
Rating:
5.0

Everything good.

Dharunkumar Senthilkumar 
Rating:
2.0

This location, only the answer machine work, customer service don’t reply back or the phone calls.

JAIRO UMANA 
Rating:
4.0

Customer did not leave a comment.

Raj Mehta 
Rating:
5.0

The vehicle needs a proper maintenance. Oil chance and breaks. Thank you.

Yared Mehretab 
Rating:
5.0

Customer did not leave a comment.

Rosa Pagliaroli 
Rating:
5.0

Customer did not leave a comment.

PELTAR PAVING 
Rating:
3.0

Customer did not leave a comment.

Mario Roncadin 
Rating:
5.0

Customer did not leave a comment.

Ara Yeremian 
Rating:
1.0

The customer service manager was amazing, and person who allowed the manual rental. The rest of the process was a really bad headache.

Gagan Johal 
Rating:
4.0

Customer did not leave a comment.

Volodymyr Tarasevych 
Rating:
3.0

I booked a reservation for a 26 foot truck more than a week before moving date and I got a call the day before my reservation to say there is no 26 foot truck available for me anywhere in the gta and surrounding area. Because of this I only got a 15 foot truck and had to make 3 trips because of the distance I was going and the time frame my people had that day. I couldn't move everything. On top of that the amount of gas I would've used in one trip with the 26 foot truck I ended up paying More in gas for the smaller truck. It was a huge inconvenience to go and get the truck the day before my move and do a trip that same day because I had a small truck. Something like this makes me not want to use uhaul again as I have a couple of people i will be helping to move soon. None of what I wrote here is applicable to the location. It was the overall service I didn't like before getting to pick up the truck.

Deon Pilgrim 
Rating:
2.0

From my understanding, I thought you could pick up a truck at a point and drop it at another point but in this case I was obligation to drop it off at the same pick up point which I didn't find normal because it costed me more money and more time.

J andres Pineda 
Rating:
4.0

Customer did not leave a comment.

ALFONSO GOMEZ GUZMAN 
Rating:
3.0

Customer did not leave a comment.

Cassandra Black 
Rating:
5.0

Customer did not leave a comment.

pavel farfel 
Rating:
4.0

would have 5 stars, however app that is supposedly easy to use was broken and unable to complete checkout. had to call and be placed on hold until advised how to proceed. great customer service, terrible app. please do not force customers to use an app that cannot complete tasks specified

Michael Sala 
Rating:
1.0

Customer did not leave a comment.

Shuangwu Wu 
Rating:
2.0

Customer did not leave a comment.

ryan hazell 
Rating:
1.0

. Ignored my numerous requests to invoice company until after rental was closed, at which point "nothing could be done" to accomodate moving payment method to a company card instead of my personal card. Staff at the location was very rude on the phone talking over me and using profanities. Zero customer service.

MLSE ANDRE 
Rating:
1.0

Customer did not leave a comment.

Murat Kaplan 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER MURRAY 
Rating:
5.0

Customer did not leave a comment.

Ali Rezaei anzehaei 
Rating:
5.0

Customer did not leave a comment.

Jerry Ullah 
Rating:
5.0

Customer did not leave a comment.

Ana Scarlett Martinez Gomez 
Rating:
5.0

Customer did not leave a comment.

Stefan Morariu 
Rating:
5.0

Customer did not leave a comment.

Holmes Pasiminio 
Rating:
3.0

Was told gas tank was 1/2 full, when it was 3/8 and I filled it to 5/8. Rear left tire needed air and the tire pressure light was on the entire trip.

Mr Michele Rigazzi 
Rating:
5.0

I got what I needed at price I was hoping. No complaints

Sunil Godiyal 
Rating:
5.0

Customer did not leave a comment.

Annette Dalbianco 
Rating:
5.0

Customer did not leave a comment.

Pouya Sharifheravi 
Rating:
1.0

-The driver's door was not closing and it is was dangerous driving on the highway. -The rental vehicle is in terrible condition, should be be on the road. -The rental vehicle inside was extremely filthy and smelly, totally not acceptable

Costas Sourgoutsidis 
Rating:
3.0

I had a problem with a reservation for my truck where the location forgot to keep the key out, so perhaps just vigilance was the issue

Zulqernein Lakha 
Rating:
5.0

Customer did not leave a comment.

DAVID JILL 
Rating:
4.0

Customer did not leave a comment.

Frank Iozzo 
Rating:
1.0

I unselected the safe drive in the application and still I was charged, I experienced several issues with thr application which was reported to the support team

Jihad Karanib 
Rating:
3.0

Divers door had to be slammed to close properly No windshield wiper fluid Rear Drivers side tail light out, no working signal

robert campol 
Rating:
1.0

I rented a truck that ended up breaking down (starter went out). I contacted Uhaul and they put notes on the file and they ended up towing away the truck. The Rust Check Centre was not aware of this despite me calling Uhaul 4 times and asking for updates since my booking was still ongoing (and still getting charged as if I had the truck still). I tried calling Rust Check directly and they wouldn't pickup so I had to get connected to them via Uhaul themselves. Then it looked like Rust Check wasn't even aware of the situation and was not updated by Uhaul. It has been almost 2 weeks and I am still waiting for Uhaul to refund the extra day that I was charged for the truck. Also I ordered blankets and they were never put into the truck.

Roozbeh Madanipour 
Rating:
5.0

Customer did not leave a comment.

MOHIB-UR-REHMAN DARD 
Rating:
3.0

Easy to drop off the uhaul. No clear parking.

Chayanne Kramar 
Rating:
5.0

Customer did not leave a comment.

Andrey Lopatin 
Rating:
5.0

Customer did not leave a comment.

Chun Sing Li 
Rating:
5.0

Customer did not leave a comment.

PAOLO FIUME 
Rating:
3.0

Customer did not leave a comment.

Jon Park 
Rating:
3.0

The parking situation needs to be fixed. Perhaps have a paved lot with lines. It is not the safest situation backing into a grass/gravel area.

Daniel Matiz 
Rating:
5.0

The whole process was super easy and convenient. Staff were very professional, kind and helpful!

Saveria Curcio 
Rating:
5.0

Customer did not leave a comment.

Vladimir Yevko 
Rating:
5.0

Customer did not leave a comment.

Danish Daiser 
Rating:
5.0

Very friendly and helpful!

Vivienne Medri 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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