Customer Reviews for Rush Express Services
(U-Haul Neighborhood Dealer)

373 reviews

2231 E California Av   Bakersfield, CA 93307

(661) 243-8754

Office Hours

  • Monday - Sunday:
    9 am - 12 pm / 1 pm - 5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(661) 243-8754

2231 E California Av
Bakersfield, CA 93307

Services at this Location:

Office Hours

  • Monday - Sunday:
    9 am - 12 pm / 1 pm - 5 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony Aguilar 
Rating:
1.0

I had rented a tow trailer and it was usable because the wheels were already dull.

Gael Quinonez 
Rating:
3.0

Customer did not leave a comment.

Sara Johnson 
Rating:
5.0

Thank you

Lavida Bell 
Rating:
3.0

Convenient location for my vicinity, fast and friendly service. There was easy to read signing. I was satisfied with this service and appreciate the location.

Shantale Scruggs 
Rating:
5.0

Customer did not leave a comment.

Julio Zavala 
Rating:
3.0

Ppl were great

Gwen Murphy 
Rating:
4.0

Very helpful from beginning to end

Jason Hauptman 
Rating:
2.0

When we picked up the Uhaul there was 38 miles to empty and by the time we had pulled to the end of the street it had dropped to 30 miles to empty. We barely made it the three miles to a gas station before we were completely on empty. The transmission was terrible. The truck was not going over 35 miles an hour without shaking the entire truck. The people were EXTREMELY nice and I appreciated all their help, it was just the truck itself that was in rough shape.

Lauren Moore 
Rating:
4.0

Owner was very helpful and pleasant. Easy rental

Cynthia Rendel 
Rating:
5.0

Rush Express Services is not located in the nicest part of Bakersfield but the staff was great and the service was excellent. Lesson learned - never judge a book by it's cover. I would definitely rent UHaul from here again.

Hayda Alaniz-Rogers 
Rating:
5.0

Customer did not leave a comment.

Miguel Olivares 
Rating:
5.0

Very busy location but she still handled my drop with professionalism. Thanks

TRUMAN FIELDS 
Rating:
5.0

Good job, thanks!

Joseph Licastro 
Rating:
3.0

Customer did not leave a comment.

Felix Ramirez 
Rating:
3.0

Customer did not leave a comment.

Marsha Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Miguel Napoles 
Rating:
5.0

Customer did not leave a comment.

Aaron Hernandez 
Rating:
3.0

Customer did not leave a comment.

Jorge Camacho 
Rating:
4.0

Customer did not leave a comment.

Benjamin Kubo 
Rating:
5.0

Customer did not leave a comment.

robert hagan 
Rating:
5.0

Customer did not leave a comment.

Jerry Smith 
Rating:
5.0

Customer did not leave a comment.

Esther Sanchez 
Rating:
5.0

Only thing I can thing of improving, is a sign more out because the in trance is a little hidden. Overall great experience.

Mario Leonlopez 
Rating:
5.0

Customer did not leave a comment.

Gary Ortega 
Rating:
5.0

Customer did not leave a comment.

harjinder singh 
Rating:
3.0

None. This is a nice place and the people are nice and friendly. The location the people have no control over, but they make due with what they have and meet the needs of those in the community. 😊

Alison McDonald 
Rating:
5.0

Bend over backwards to help with all your Moving needs,family run family friendly fast services

Jerry Smith 
Rating:
4.0

It’s in a sketchy area but the people there we nice and friendly.

james tripeny 
Rating:
5.0

No need to change anything. Thank you for maintaining low prices for such a long time.

Alice Hobbs 
Rating:
5.0

Customer did not leave a comment.

Marc Zimmerman 
Rating:
5.0

Everything was great.

Javier Vargas 
Rating:
1.0

Customer did not leave a comment.

LOUIS ORTEGA 
Rating:
5.0

Customer did not leave a comment.

trina tenison 
Rating:
5.0

People are very friendly and would definitely use them again

leonard hernandez 
Rating:
5.0

Customer did not leave a comment.

baljeet singh 
Rating:
5.0

Customer did not leave a comment.

Grace Johnson 
Rating:
5.0

Great customer service!

DONALD TAFOYA 
Rating:
5.0

Customer did not leave a comment.

Brian Rice 
Rating:
1.0

Worst moving experience of my life. Worse customer service I have ever experienced. Unprofessional agents on the phone that were not helpful. I will never rent from U-Haul again. Stay away!!!

Robert Bligh 
Rating:
3.0

Dirt lot, water puddles. Guy on personal call the whole time and he did not help me with my car on trailer in any way. Period.

Jason bell 
Rating:
3.0

Lot was all sorts and water puddles. The attendant did not help me with anything.

Jason bell 
Rating:
5.0

Customer did not leave a comment.

jewellian lang 
Rating:
5.0

Great customer service and friendly staff! No improvements needed

Ricardo Lopez 
Rating:
5.0

Customer did not leave a comment.

Andrew Miller 
Rating:
5.0

Customer did not leave a comment.

Andrew Miller 
Rating:
5.0

Customer did not leave a comment.

Andrew Miller 
Rating:
5.0

Customer did not leave a comment.

Andrew Miller 
Rating:
5.0

Amazing experience

Andrew Miller 
Rating:
3.0

Customer did not leave a comment.

Carlos Rojas 
Rating:
3.0

Staff was friendly and efficient. The location is horrible. In my wildest dreams I would never place any retail establishment where this UHaul dealer is located. The neighborhood is among the most crime infested in all of Bakersfield. There are crack addicts and drug dealers openly negotiating drug sales all around the location in broad daylight. I would recommend any who need to frequent this location be armed and bring others with them who are also armed especially at or near dark!

MARK CASWELL 
Rating:
5.0

Great location fast friendly employees willing to help any way they can, Family friendly

Jerry Smith 
Rating:
3.0

The cab was not maintained at all. When I got in the vehicle I noticed there was pieces, not crumbles, pieces of granola bars, trash such as used paper towels I’m the doors, French fries, open bag of cookies, dirt everywhere. Was absolutely disgusting. Not cleaned whatsoever.

sean medley 
Rating:
3.0

This was a very sketchy location in a bad part of town. The gentlemen working were strange. I was glad I had people with me as I felt a little unsafe. The truck had less than a quarter tank of gas and I was told I should receive a discount

Michelle Spitzer 
Rating:
5.0

Customer did not leave a comment.

Darline Rodriguez 
Rating:
5.0

They were fast and great service

doug fitch 
Rating:
5.0

Absolutely nothing! They were courteous and very efficient with my rental, the "Top Dog" even went out of his way to actually come pick me up from across town! Who does that anymore. Can't say enough nice things about this group of people.

Dave Ney 
Rating:
5.0

Customer did not leave a comment.

Estrella Nunez 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hicks 
Rating:
5.0

Customer did not leave a comment.

ZEFERINO BARRON 
Rating:
1.0

The owner is awful he even call the cops because he stated than I stole the truck and he takes me a visea

Magda Erlin Guerzon 
Rating:
5.0

Awesome customer service and Storage big Yard roomy Family oriented business

Jerry Smith 
Rating:
5.0

Customer did not leave a comment.

steven ruiz 
Rating:
1.0

Very poor customer service. The associate made the process so much longer than it should have been and the office was a biohazard with bugs, mosquitoes and flith. They need some energetic young personable individuals there to retire the two workers at this site!!

Aleaha Tucker 
Rating:
4.0

Customer did not leave a comment.

Marcus Wagoner 
Rating:
5.0

You guys should let your trucks go into Mexico, to transport furniture down there.

Efrain Barraza 
Rating:
5.0

Great service as always. Thanks

JERILYN SMITH 
Rating:
5.0

Nothing. The gentleman where I dropped off the trailer, was very helpful, and kind. He even gave me advice and directions to a local gas station to save me money. Great job!

Janell Phillips 
Rating:
2.0

Everything went smoothly.

MYRA SALGADO 
Rating:
2.0

The truck we used was tore up and sounded like it was going to blow up.

Jeremy Black 
Rating:
5.0

Customer did not leave a comment.

Steven Hernandez 
Rating:
3.0

Customer did not leave a comment.

JULIAN IBARRA 
Rating:
3.0

Customer did not leave a comment.

james brannon 
Rating:
4.0

The man who helped us was friendly, patient, and thorough in his explanations. The location is tucked away with a very sharp turn into the entry way.

Mary Kennedy 
Rating:
2.0

Customer did not leave a comment.

Sergio Palos 
Rating:
5.0

Customer did not leave a comment.

Vriginia Sierra 
Rating:
5.0

Customer did not leave a comment.

Robert Jones 
Rating:
4.0

Customer did not leave a comment.

Ed Gereke 
Rating:
1.0

Directions to get to the truck we’re poorly written for your 24 hour pickup and the 24 hour customers service was horrible.

Marcia Ruff 
Rating:
5.0

Fast and friendly service!

JERILYN SMITH 
Rating:
1.0

The uhaul location in Bakersfield called Buena burito barrato, has the WORST customer service I have ever experienced, then the uhaul representatives were giving me incorrect information and causing me to spend more money than needed to. The whole experience made me never want to use Uhaul again.

Steve Baker 
Rating:
5.0

Customer did not leave a comment.

Teresa Brooks 
Rating:
3.0

Customer did not leave a comment.

don bishop 
Rating:
5.0

A little more communication but other than that service was good definitely would rent again.

jaun camarano 
Rating:
5.0

The low lights didn’t work. There was oil on the floor of the trailer which I had to lay a mat down and the trailer creaked like it was going to break in half. Might want to wash it out and make sure it is stable. Great service though and trailer worked out ok

Jennifer Dornsife 
Rating:
5.0

Customer did not leave a comment.

Angel Moreno 
Rating:
5.0

Customer did not leave a comment.

Jerry Smith 
Rating:
4.0

Customer did not leave a comment.

Diego Martinez 
Rating:
5.0

Customer did not leave a comment.

Brian Moore 
Rating:
3.0

Customer did not leave a comment.

Diego Martinez 
Rating:
5.0

Customer did not leave a comment.

Oscar Fuentez 
Rating:
2.0

Trailer had faulty lights and missing secondary safety chain for tires. Person working desk said they would give me a discount on it but never did and charged me regular price. Luckily I had my own magnetic towing lights. I would never rent from this location again. Keep your equipment well maintained for future use and keep your word to your customers.

Juan Martinez 
Rating:
5.0

Satisfied every time!!

TEREN TARVER 
Rating:
5.0

Kid and pet friendly very polite staff

Jerry Smith 
Rating:
2.0

I had made arrangements with the manager of the white lane location to specifically drop this truck off to the Rush Express location. She said that I would be doing them a favor to take it there and then after doing so, I was charged $20 for taking it there. This is no ok and when I call the 800 number to complain, it’s over an hour wait to speak to someone.

Deanna Miramontes 
Rating:
5.0

Great friendly service. I will definitely return to rent if I ever need their services. Thank you very much.

Oscar Hernandez 
Rating:
3.0

The person that we dealt with was courteous and went above his duty to help us.

Megan Corbin 
Rating:
4.0

Customer did not leave a comment.

John Canada 
Rating:
5.0

Customer did not leave a comment.

MARVIN HERNANDEZ 
Rating:
5.0

Customer service was exceptional caring and effective. Thank you!

maria medina 
No reviews have been submitted for this location.

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