Very poor customer service. The associate made the process so much longer than it should have been and the office was a biohazard with bugs, mosquitoes and flith. They need some energetic young personable individuals there to retire the two workers at this site!!Aleaha T.
Customer Reviews for Rush Express Services
(U-Haul Neighborhood Dealer)
Bakersfield, CA 93307
Servicios en esta ubicación:
9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Marcus W.
You guys should let your trucks go into Mexico, to transport furniture down there.Efrain B.
Great service as always. ThanksJERILYN S.
Nothing. The gentleman where I dropped off the trailer, was very helpful, and kind. He even gave me advice and directions to a local gas station to save me money. Great job!Janell P.
Everything went smoothly.MYRA S.
The truck we used was tore up and sounded like it was going to blow up.Jeremy B.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.JULIAN I.
El cliente no dejó un comentario.james B.
The man who helped us was friendly, patient, and thorough in his explanations. The location is tucked away with a very sharp turn into the entry way.Mary K.
El cliente no dejó un comentario.Sergio P.
El cliente no dejó un comentario.Vriginia S.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.Ed G.
Directions to get to the truck we're poorly written for your 24 hour pickup and the 24 hour customers service was horrible.Marcia R.
Fast and friendly service!JERILYN S.
The uhaul location in Bakersfield called Buena burito barrato, has the WORST customer service I have ever experienced, then the uhaul representatives were giving me incorrect information and causing me to spend more money than needed to. The whole experience made me never want to use Uhaul again.Steve B.
El cliente no dejó un comentario.Teresa B.
El cliente no dejó un comentario.don B.
A little more communication but other than that service was good definitely would rent again.jaun C.
The low lights didn't work. There was oil on the floor of the trailer which I had to lay a mat down and the trailer creaked like it was going to break in half. Might want to wash it out and make sure it is stable. Great service though and trailer worked out okJennifer D.
El cliente no dejó un comentario.Angel M.
El cliente no dejó un comentario.Jerry S.
El cliente no dejó un comentario.Diego M.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Diego M.
El cliente no dejó un comentario.Oscar F.
Trailer had faulty lights and missing secondary safety chain for tires. Person working desk said they would give me a discount on it but never did and charged me regular price. Luckily I had my own magnetic towing lights. I would never rent from this location again. Keep your equipment well maintained for future use and keep your word to your customers.Juan M.
Satisfied every time!!TEREN T.
Kid and pet friendly very polite staffJerry S.
I had made arrangements with the manager of the white lane location to specifically drop this truck off to the Rush Express location. She said that I would be doing them a favor to take it there and then after doing so, I was charged $20 for taking it there. This is no ok and when I call the 800 number to complain, it's over an hour wait to speak to someone.Deanna M.
Great friendly service. I will definitely return to rent if I ever need their services. Thank you very much.Oscar H.
The person that we dealt with was courteous and went above his duty to help us.Megan C.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.MARVIN H.
Customer service was exceptional caring and effective. ¡Gracias!maria M.
Family run Business,Rush Express ser M.
Great service, quick pickup and returnwilliam H.
Andrew was the nicest man I have ever met. So helpful and kind especially during a very hard time in my life. I am forever grateful to him and his staff.Sarah B.
Yard manger was very helpful and nice keep up the great jobJose V.
El cliente no dejó un comentario.Jewellian L.
El cliente no dejó un comentario.Don D.
Check the tires, right back tire was down to 30 psi, so at home I increased it to 60 psi. Traveled with a load to San Diego and pressure was back down to 45 psi. The receiving agency said there was a nail in the tire.Keith S.
El cliente no dejó un comentario.Oswaldo R.
El cliente no dejó un comentario.Javier H.
El cliente no dejó un comentario.Derek F.
I was charged for 2 days for no reason and would like my money back.. the woman was rude and on the phone the whole time i was checking my truck outJewellian L.
El cliente no dejó un comentario.Edgar F.
El cliente no dejó un comentario.Ryan N.
I was lied to and robbed. Never!!! going back to bitch ass U haulAnthony C.
El cliente no dejó un comentario.Francisco N.
Best experience I have had with Uhaul. Very friendly and accommodating.Stephen K.
Nothing. People were awesome. Even remembered why I needed to rent the truck 2 weeks after I told them. Glad I have a uhaul place a 15min walk away.Gil Roy M.
I have Always rent from uhal never looked for other ricing. Convenience and notify on changes immediately!MaryAnn H.
El cliente no dejó un comentario.Andres B.
License plate was missing, we were charged for a 2 day rental when we only had it for 8 1/2 hours we never asked for 2 days just one day, pick up in Bakersfield and drop off in Modesto!JASON L.
Was the best service everAndrew M.
Excellent serviceChristopher R.
Great experience with this uhaul facility. Great customer service, easy puck up, easy drop off. I would and definitely recommend this uhaul location.BELINDA R.
The truck did not have a full tank of gas ..it said online it did . Then no dolly... place was closed owner went shopping....came 2 hrs later and was rude .. and the miles I was giver were way over what tge distance was and customer service was no helpYOLANDA H.
The mobile location was terrible. Everyone trying to return the equipment via 24/7 mobile was trying to get into the tiny space reserved for drop off. There was not room for all the trucks. No one was at the yard to take in the trucks and trailers. We were lucky to find a spot but another family was frantically trying to call uhaul because they did not want to leave the truck on the street. I tried to call and the wait time was 30 min to get help. I would never recommend this pick up site.Brandon C.
El cliente no dejó un comentario.ESTRELLITA J.
Great serviceRALPH C.
will never be late on a return it seemed dangerousMARIA L.
El cliente no dejó un comentario.BRYAN Q.
Extremely unprofessional. I walked into what I thought was a uhaul building and it turned out to be someone's bedroom that was super messy. This location was extremely ghetto, the entrance to this lot was very narrow. I missed the turn and passed the entrance. The staff there did not check in the uhaul I rented until several days after I returned it. I am so dissatisfied with the service I received from uhaul, I have done business with uhaul for years and have never had this bad of service. I think I will stop doing business with uhaul after this awful experience. Uhaul really needs to investigate this specific location and make some major changes. I cannot believe uhaul allows a location like this to be open for business to the public. Worst experience ever!Nicole N.
Faster internet connection on softwareGRACIELA G.
El cliente no dejó un comentario.LAWRENCE K.
El cliente no dejó un comentario.Ed J.
The windshield was very dirty inside and out. I had to clean it to be able to driveKevin M.
El cliente no dejó un comentario.Savanna N.
There's poor customer service he can only do so much they just say I have to call customer service I like to deal with U-Haul directly did not get one local it's inconvenient already and you still want to charge me for over miles I had to get two trucks no one to advice me if it was better to keep the same one pay for an extra day or get the other truck It would of been nice to have customers service credit or adviseEVA W.
Me pareciÃ³ todo muy bienFERNANDO L.
Very nice gentleman running the business. I'll be backLAWRENCE K.
Rude and truck not in location I was supposed to pick it upJulio B.
El cliente no dejó un comentario.PATRICIA ANN H.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.ROBERT F.
Fast honest service.MARCOS T.
Such a great service really recommend it really friendly easy going best service I have had in a whileNESTOR V.
El cliente no dejó un comentario.JOHNNY C.
El cliente no dejó un comentario.ANDREA G.
El cliente no dejó un comentario.Carlos R.
El cliente no dejó un comentario.RAY D.
El cliente no dejó un comentario.DONNEL L.
Truck was filthy. Found a roll up dollar bill and beer cans in the vehicle. A/c kept going in and out but was mostly out. It took me 58 minutes to get checked in. This process usually takes 10 minutes once I'm at the counter. Windshield was full of dirt. Tire in truck was low. The guy who helped me was filthy and smelled like booze. It was a terrible experience. I called to try and get another truck and was told by the scheduling dept that there was one available 2 hours from me. I had already driven 45 minutes to get to this location. I made a reservation ahead of time as I always do twice a month being I have a small business. For some reason my requested locations were not available. I'm not sure what's the point of making a reservation.SARAH K.
I know it's not this locations fault but I want to complain about the website and app. They are both horrendous and don't work properly. The check in feature on the website is so slow and wouldn't work for me on two different phones. The app couldn't even find my reservation no matter what I tried.NICHOLAS E.
This location has excellent customer service!MICHELLE Z.
El cliente no dejó un comentario.BARRY B.
El cliente no dejó un comentario.MICHELLE Z.
El cliente no dejó un comentario.Louis B.
Got â€œupgradedâ€ to a truck that had to go back to LA. Weather was about 98+ degrees. Truck had no working AC, and alignment on truck was very bad when driving on freeway.CARLOS A.
El cliente no dejó un comentario.BRANDONM C.
Very goodABDULKARIM H.
The location had a lot to be desired. Located in an iffy neighborhood and behind a house on a dirt lot that was not well kept. I did not feel safe or that the area was safe. The young man that helped me made me uncomfortable as his speech was slurred, rapid, and he seemed high. He also forgot to give me keys when he took me to the vehicle and walked back to the office, I had to go back to the office to get keys. The vehicle was fine. I was sent to this location by your central dispatcher. I requested the Union and Brundage location or the North Chester location in Bakersfield. If in the future I can not pick up at one of these locations I will not rent. I have rented from UHaul many times before and always had an excellent experience, this is the first and hope the last bad experience.LORETTA H.
Easiest U-Haul rental experience ever. I will go back again next time I need a truck.ANNA M.
El cliente no dejó un comentario.ROBERT W.
Horrible service ! Took forever to get the truck and the charge for a gas fee when you guys are already charging so much for gas is ridiculous. I have told my company that we will never go through you guys again .Salvador T.
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