Comentarios del cliente para Rugged Edge

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Rugged Edge

Grado total:

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Vannessa W. en

Grado:

All issues we had overall were with uhaul itself. Many calls were made throughout our trip attempting to resolve our issues and every call resulted in blunt, or rude responses. We thankfully got help at our drop off location but are overall very unhappy with our rental and will not be using uhaul services again.

Eileen E. en

Grado:

Excellent service

BUD D. en

Grado:

El cliente no dejó un comentario.

Rendell D. en

Grado:

El cliente no dejó un comentario.

sandra c. en

Grado:

El cliente no dejó un comentario.

PETER H. en

Grado:

El cliente no dejó un comentario.

KERRY P. en

Grado:

El cliente no dejó un comentario.

BRAIN D. en

Grado:

I rented a 20ft U-Haul truck on Jan 30th, 2019 @ 9am. I was informed the vehicle had 1/2 tank of gas and upon return it should have the same amount. I expressed my concern that it would be difficult to estimate the fuel refill amount. At the end of the rental period, i re-fulled the truck. I added fuel with the ignition in the acc mode to monitor the fuel level. I added $40 and the gas indicator didn't move. I started and moved the vehicle, idled it for 5 mins and parked it on the level area, still no change in fuel level indication. I added another $30 and still no change. I moved the truck again and after idling for awhile the gas hand jumped to almost 3/4 tank. I kept the receipts and returned the vehicle. I was told there was nothing they could do to compensate me for the extra fuel that was added to the vehicle except refund the $15 insurance. I was quite disappointed that i was penelized for an issue related to an incorrect fuel gauge. I feel the vehicle should have been full and then there is no issue with faulty fuel gauges or errors in estimating amounts. Most rental vehicles come with a full tank and return with a full tank. I called customer service and i was told it was my problem i overfilled the truck. I was overall disappointed in the service i received at the pick up location and with customer service via phone. The right and fair solution is refund me the difference in fuel for the extra approx. 1/4 tank i added and repair the problem before another customer gets robbed. Regards, Brian

JEFF B. en

Grado:

El cliente no dejó un comentario.

Lindburgh W. en

Grado:

I was disappointed for a couple of reasons: Went to the assigned dealer the reserved trailer was not available, l had to go across town to another dealer to get my trailer. I required an extension for another day plus 4 hours and the 4 hours was going to cost me a full days rental. Having a dealer within one km from my home I had to travel 40km each way to get it. Unfortunately my wife called request the extension but was unable to do so. Privacy is important but you had all the info on file to cover the extension. Thank You

Kevin W. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

Very easy pick up and great vehicle!

JOCELYN K. en

Grado:

El cliente no dejó un comentario.

DEAN S. en

Grado:

El cliente no dejó un comentario.

GLENDA L. en

Grado:

El cliente no dejó un comentario.

SCOTT G. en

Grado:

El cliente no dejó un comentario.

KEITH W. en

Grado:

All good.

Wanda-Lee B. en

Grado:

This was after hours so nothing to say that would be helpful.

stephanie p. en

Grado:

The experience was great. Only comment would be to tell people about turning the towing package off to save on fuel.

JONAH O. en

Grado:

El cliente no dejó un comentario.

Wayne S. en

Grado:

El cliente no dejó un comentario.

Stefan J. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

I have nothing but good things to say about the customer service. It was excellent!

Randy W. en

Grado:

El cliente no dejó un comentario.

Carol G. en

Grado:

El cliente no dejó un comentario.

SHARON B. en

Grado:

El cliente no dejó un comentario.

katie p. en

Grado:

Interior of cabin was dirty but the truck ran fine.

RUGGED E. en

Grado:

El cliente no dejó un comentario.

Jody H. en

Grado:

El cliente no dejó un comentario.

RUGGED E. en

Grado:

El cliente no dejó un comentario.

RUGGED E. en

Grado:

El cliente no dejó un comentario.

TONY B. en

Grado:

El cliente no dejó un comentario.

brian p. en

Grado:

El cliente no dejó un comentario.

Sean S. en

Grado:

El cliente no dejó un comentario.

REBECCA O. en

Grado:

El cliente no dejó un comentario.

TJ P. en

Grado:

Service & Location were awesome ! Unfortunately I put in excess amount of gas than needed around $80.00 more than was required. There wasn’t any credit given to me for my gas. If there wasn’t enough in I certainly would have gotten charged but I wasn’t able to get a credit.

margurite b. en

Grado:

El cliente no dejó un comentario.

JOHN K. en

Grado:

El cliente no dejó un comentario.

bob l. en

Grado:

It met all my requirements

Patsy M. en

Grado:

El cliente no dejó un comentario.

RICK M. en

Grado:

El cliente no dejó un comentario.

HELEN L. en

Grado:

El cliente no dejó un comentario.

john g. en

Grado:

El cliente no dejó un comentario.

DAVID L. en

Grado:

El cliente no dejó un comentario.

Filltres F. en

Grado:

Supply your customer with full tank of gas; not 1/4,. Returned vehicle with over 1/2 tank of gas.cheeky guys.

allison p. en

Grado:

Very accommodating service. I booked last minute with no problem. I would return again.

SUSAN S. en

Grado:

They are not open on weekends or after 5pm weekdays. The truck interior was dirty with garbage left behind by previous users, floors not swept. Was not made aware of the extra cost per mile/km when the truck was reserved and at pick up. Was told $29.99 + top up of gasoline. Would have been nice to be made aware of extra mandatory costs before booking. They need more furniture dollys (the flatbed kind) available.