Returned U-Haul on Sunday but unable to record it via internet or using 1-800 number because they were both down. We left the key and paperwork in drop off box at Ruddy's Rental in Forest Lake MN. The truck was due back on monday so we dropped it off early. Cargo area was cleaned prior to drop off and gas tank filled. GraciasSteven W.
Customer Reviews for Ruddys Rental Inc
(Distribuidor de U-Haul del vecindario)
Forest Lake, MN 55025
(Hwy 61 & 97)
Services at this Location:
- Lun. - vie.: 7:30 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Michael C.
Amazing customer serviceSteven M.
I would definitely use Rudy's Rental in the future and recommend this location. They were ready for our pickup appointment, the check in and out processes were smooth, and the service was great. ¡Gracias!Jennifer D.
Very friendly service, thanks!Dale H.
Their service was good with no surprises. The rental location is very convenient for me, short trip to get the truck. I use Ruddy's U-haul regularly because they usually have a truck to fit my needs.GARY F.
El cliente no dejó un comentario.JOSEPH L.
Great service and product. Thanks!George M.
Quick and easy to pickup and drop off, friendly staff toodoug C.
Very nice, the ladies working were very nice and helpfulVici B.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.michael I.
El cliente no dejó un comentario.SUSAN M.
El cliente no dejó un comentario.Douglas M.
Trailer worked great. Check in and drop off was so easy-to-use with the online feature. I don't feel you need to do anything to improve the quality of your rental.Patricia R.
El cliente no dejó un comentario.SCOTT S.
El cliente no dejó un comentario.MARK H.
Could use a trailer jack to lift coupler off trailer ball when dropping off after hours.Robert Z.
Excellent service.LARRY LEROY S.
I have no comments the check out it went quickly and effiiciently.daniel G.
El cliente no dejó un comentario.Ryan S.
Make sure that the windshield wipers work correctly Make sure tires are inflated correctly Make sure all marking lights work correctly I was charged for an extra day. I was told it would be alright if I dropped it off 15 minutes late. I handed them the key and they did not go through the truck until the next day and marked on my receipt that the drop-of date was the next day. I will not be renting from Ruddy's in Forest Lake, MN again. Poor customer service.JONATHAN PAUL L.
Excellent serviceJose O.
Needed to update closing time on line. We thought closing was 6pm and I came in at 530pm and found business closed. Brought back next day without problem.Harlin H.
Great customer service. Very friendly and welcoming. They had what I needed. Would recommend them to anyoneDawn A.
El cliente no dejó un comentario.James S.
Prompt and courteous and friendly.jeff H.
The pickup truck was very nice and useful for what I needed it for. ¡Gracias!mary J.
After pre registering online, they still required a bunch of paperwork inside where customers were not wearing masks. They also required two additional forms of ID beyond my credit card and drivers license, When I complained, they blamed it on U-haul policy. The trailer had two clearance lights not working, and they said it was okay if the majority of lights worked.Roger N.
We rented a moving van and the process was smooth.Deborah M.
El cliente no dejó un comentario.JACK THEODORE G.
Very friendly!CHRISTOPHER K.
Awful regarding dates and times for pick up and drop off. Conflicting information all the way to the end of rentalCOURTNEY B.
El cliente no dejó un comentario.RONALD W.
El cliente no dejó un comentario.Linda L. L.
According to the man who helped me at Iverson, and dismounted the trailer, the trailer wasn't mounted completely correctly. He said there were rubber guards needed for each of the chains at the point where they attach to the hitch, and only one had a proper rubber guard. No damage was sustained, fortunately, and the chains stayed attached.Michael M.
really a great optionSusan G.
When I rented the truck the paperwork was wrong. I was given a truck that didnt match the paperwork. When I discovered the error, I was told to bring the truck back and was charged that milage. Unbelievable, when I dropped the truck off; I did it through after hours return; questioned this and was told I would be contacted and I never was contacted would be contacted bymatt S.
El cliente no dejó un comentario.Nicholas R.
El cliente no dejó un comentario.Barry E.
El cliente no dejó un comentario.JULIE T.
El cliente no dejó un comentario.Anjil B.
El cliente no dejó un comentario.Barry E.
when I reserved a 15 ft. truck, I would expect you to honor that not substitute 26 ft semi.sandra J.
El cliente no dejó un comentario.BERNADETTE M.
El cliente no dejó un comentario.Melissa K.
El cliente no dejó un comentario.Angela A.
El cliente no dejó un comentario.John S.
Your truck had a violent shaking anything over 60 mph. I had Uhaul set me up for a one way trip and Ruddy's Rental changed it back to a round trip. It cost me time and money. I will not rent there again.adam V.
Very rude people will never use againELIZABETH D.
Only negative comment to give is the Windshield was severely cracked on both the driver's side and passenger side. Everything else was easy and convenient .kimberly S.
I had reserved a 15 ft at Centerville when they transferred me to Forest lake they a huge truck with no air conditioning so I'm not satisfied with uhaul I'm not Happy with how much extra it cost meClay H.
El cliente no dejó un comentario.ROGER LYNN F.
El cliente no dejó un comentario.Tim W.
El cliente no dejó un comentario.Patrick W.
El cliente no dejó un comentario.Dawn K.
El cliente no dejó un comentario.Steve W.
El cliente no dejó un comentario.matt S.
Excellent!! Keep doing what your doing. Kudos!! to Ruttys rental!!! You work really hard at giving great service. Graciaspeg K.
El cliente no dejó un comentario.Kelly H.
The staff were super helpful even while extremely busy.donna E.
Lower rate on milageEugene E.
I'm unhappy with the fact that the cost was double what I was initially told. Maybe be more up front with that info at the get-go.Holly H.
Update the website so once you pick a truck size the map would identify which locations have it available or once you pick a location - available trucks are listed. Rudy's has always been great for service when I rent through them.Daniel P.
Nice people at Ruddy Rental.kevin H.
Didn't have the dolly I requested available, but the van was in good shape and everything worked fine to pick up my rental.Elsa R.
El cliente no dejó un comentario.WILLIS B.
El cliente no dejó un comentario.Anthony R.
El cliente no dejó un comentario.peg K.
I believe I was way over charged. I had a 15ft from 10:30 am until 8:30 am the next day that was supposed to be 29.99 per day. I got the insurance for 14.00 which I was charged that and also 28.00. I paid 146.00. I believe it is false advertisement on your end.Michelle G.
El cliente no dejó un comentario.Edward L.
Might be the worst customer service I've ever experience. They were extremely rude so I'll never return to that location. And I'm a repeat customer. I'll advise to go elsewhere for rentalsDERICK LAMONT B.
El cliente no dejó un comentario.Liza C.
The check in process after hours was not efficient. I was not able to get logged in to the site even when providing the requested information.megan M.
El cliente no dejó un comentario.melody R.
Truck was gross inside, clerk in the front desk was absolutely and unnecessarily rude, and the location charged me an after hours $20 fee when I PERSONALLY delivered the keys to the clerk. They also charged me for the dolly and furniture pads that I DID NOT USE!!! I called them several times with either no answer or no willingness to help. Absolutely terrible service.Alejandro M.
Please don't make people wait 20 minutes if they already checked in online. Also please attempt to social distance your customers.Anna Y.
El cliente no dejó un comentario.Gordon B.
I signed up for contactless but still had to go on and it took a while inside when I had a place to be. If there is no contact pick up it should not be falsified as is...Jamie S.
Everything went very smoothly! Thank you so much!!!julie J.
El cliente no dejó un comentario.scott M.
The truck was scraped up, dented, dirty and interior ripped. Places were not listed in the Uhaul app which would have left me responsible had i not spent extra time checking. The application Uhaul was terrible. It first guaranteed me a truck in Chisago City then while almost there it was cancelled on me; then redirected me to Forest Lake. Then i went through all this phone paperwork only to have the agent cancel the entire thing on my phone because one phone call they made the person didn't answer the first time. Currently they are trying to charge me for extra mileage that i was told is included.Rob W.
Some of what I reserved was not available when I arrived. When asked why it wasn't available, even though I reserved it online a couple of weeks in advance, the response was "you should have called to make sure we had it". What is the point of reserving equipment online when it's expected that I call ahead in addition to make sure it was there?Peter S.
El cliente no dejó un comentario.kenneth E.
I have never received such rude service both at the pick up location and the drop off location. At the pick up location, I asked to use the restroom. Nicole told me there was no public restroom. I told her I really needed to use the restroom and that we're giving her $1,200 to rent a truck, can she not please just let me use the restroom. She directed me to a gas station down the street as there was no public restroom. When we drove the truck, a yellow engine light came on. I called Nicole and she said it's been checked out and not to worry about it. The truck did, indeed, run fine on our trip so the light wasn't an issue. Their customer service is completely lacking. We have 2 more truck we're renting in a month to finalize our move and we will definitely be going to Budget, Hertz or Penske.James N.
El cliente no dejó un comentario.Robert H.
I rented a 26 foot a month ago. Show up & it's not there, got the 20 foot. No discount, asked if I would see a different price for mileage since we now had to make 2 trips. Said they can't do anything, they are a middle man for Uhaul. Will never use them again or recommend.ERIN MICHELLE D.
We drove the rental 7 miles they started it at 3/4 of a tank it didn't move yet they expected us to give them $5 for gas. When I tried to tell her that I was in going to give her extra money and how much gas what I need she said I had to take it over to the gas station and fill it up. I tried to explain to her that I had AA gas can in my other Van and could just put a gallon in it yet she seemed convinced that I was being hostile to my wife and at that point in time told me that there was no way that I was going to get around this even though I only drove 7 miles. I told her I would call the police she then said as she thought that she was going to call you all 1st period it was a horrible experience we use D truck for 7 miles 3 miles to our house 3 miles back to their business and the gasoline never moved on it she's a horrible business person and believes that she can put herself in other people's business and hide behind her store. I will never go back there again my wife will never go back there again and I may never use you haul again I am disgusted displeased and disgruntledCorinne C.
El cliente no dejó un comentario.Jeremy V.
El cliente no dejó un comentario.eileen S.
Everything went according to plan.jeff A.
Our equipment was picked up and dropped off at the Centerville, MN. It was an absolutely awful experience and seriously making me question using U-haul ever again. Icing on the cake? Was charged twice when the equipment was actually returned hours early, and they refused to issue a credit because the person who checked it in on Saturday did not make note of it. Horrible, absolutely horrible experience.Sara C.
I got the same person when I arrived in the morning and when I brought the truck back that afternoon, she was GREAT!! Very personable went through the process And got me out the door. This is my second time renting a truck with Ruddy rental and I would do it again. No complaints.gary T.
El cliente no dejó un comentario.Jamie F.
El cliente no dejó un comentario.Curtis N.
El cliente no dejó un comentario.karla jean J.
El cliente no dejó un comentario.AnnaMarie E.
El cliente no dejó un comentario.Maj-Britt N.
El cliente no dejó un comentario.len L.
El cliente no dejó un comentario.jay B.