Customer Reviews for Ruddys Rental Inc
(U-Haul Neighborhood Dealer)

961 reviews

21380 Forrest Blvd N   Forest Lake, MN 55025
(Hwy 61 & 97)

(651) 464-6771

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(651) 464-6771

21380 Forrest Blvd N
Forest Lake, MN 55025
(Hwy 61 & 97)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Diana Penuela 
Rating:
5.0

Customer did not leave a comment.

lowell nelson 
Rating:
4.0

Staff was kind, friendly, and helpful. She made the process very easy. I will be going there for any future U-Haul needs.

samantha vandewalker 
Rating:
5.0

Friendly and efficient.

David Forstka 
Rating:
5.0

Good

htee Klan 
Rating:
5.0

Customer did not leave a comment.

Karen Labore 
Rating:
5.0

Ruddy’s was fantastic! Made sure I had the correct drop on my ball, connected and removed the trailer for me. Awesome service.

Darin Dills 
Rating:
5.0

Great place with friendly and helpful staff .

JOHN SCANLON 
Rating:
5.0

Customer did not leave a comment.

peter defoe 
Rating:
3.0

Everything went well except the app. The app sucks and kept taking me back to the same screen when I tapped to rent the truck and also the same thing when I tapped to return the truck. It was very frustrating. I finally found the link in my email that was sent and used that on the website and then it worked fine. So the app needs work! I wasted a lot of time and got very frustrated with this stupid app.

Bradly Hilker 
Rating:
5.0

Customer did not leave a comment.

JOHN LENNES 
Rating:
5.0

Customer did not leave a comment.

SHANNON MAHONEY 
Rating:
5.0

Customer did not leave a comment.

JOHN SCANLON 
Rating:
4.0

Customer did not leave a comment.

Mark Duren 
Rating:
5.0

Solomon was super helpful!

nicholas michael jensen 
Rating:
5.0

Customer did not leave a comment.

Kelly Habeck 
Rating:
5.0

Customer did not leave a comment.

dene collaier 
Rating:
5.0

Gas gage needs to be fixed but always great customer service here at Ruddys

Stacey Ruona 
Rating:
5.0

Customer did not leave a comment.

Kerri Lesch 
Rating:
4.0

Customer did not leave a comment.

Brad Strum 
Rating:
4.0

A closer pick up for the U-Haul. Has to go far out of the way to pick it up

CORY LOVELETT 
Rating:
5.0

Customer did not leave a comment.

alberto ruano 
Rating:
3.0

Not everyone who drives uhaul is a moron. Some are actually more than capable!

John Musser 
Rating:
5.0

Excellent customer service, plenty of options at a fare price. 10/10 highly recommended!

Lori Patterson 
Rating:
5.0

Customer did not leave a comment.

Glen Boedecker 
Rating:
1.0

I would Never recommend the App nor would I recommend picking up when the store is closed!

Jean Luey 
Rating:
5.0

Customer did not leave a comment.

Roger Beaudry 
Rating:
5.0

Check engine light was on, but truck ran fine

Mark Gryskiewicz 
Rating:
5.0

Customer did not leave a comment.

Kim VanSwol 
Rating:
5.0

Customer did not leave a comment.

Dalene Waskey 
Rating:
5.0

The vehicle was clean but malodorous. Apparently, the previous user carried some stuff in it. It will be nice to have an air freshener in the van. Thanks

eveline ngum mbo mba 
Rating:
5.0

Customer did not leave a comment.

Evan Johnson 
Rating:
5.0

Customer did not leave a comment.

Aric Sorenson 
Rating:
5.0

Fast friendly service. Seemless online experience

Andrea Lee 
Rating:
5.0

Customer did not leave a comment.

Jolynn White 
Rating:
2.0

Did not appreciate the extra charge for not having the tank 7/8 full. It looked 7/8 full to me. Why not have it be full and fill it full?

dan cremisino 
Rating:
3.0

The UHaul cargo trailer, 6x12 did not come with a stand. This makes it very difficult for switching vehicles during our move. Needing to improvise and find bricks/blocks is a huge pain when trying to move.

Thomas Norton 
Rating:
5.0

Customer did not leave a comment.

Robert Slagle 
Rating:
5.0

Customer did not leave a comment.

Debbie Drost 
Rating:
3.0

Customer did not leave a comment.

Leah Busse 
Rating:
5.0

Everyone was great! Love the people there.

Chris Smith 
Rating:
2.0

I was told when I picked it up I could drop it off after hours (after 3:30 pm) without any issue. The day I was to return it I received a HARSH call at 9:22 am and was told it was due back at 9 am. I was charged for an extra day and an extra $6 penalty. Had I been forewarned or told if they needed it back for a new rental they'd let me know, I would have understood and/or added another day of rental. My issue is POOR INCONSISTENT COMMUNICATION, not the money.

jim beyer 
Rating:
4.0

Customer did not leave a comment.

Zachary Schellinger 
Rating:
3.0

Truck was not clean. I swept it out at the rental company property. I disagreed with how much fuel was in the truck. Truck was listed as a 15 foot truck. The floor length was actually 12 feet and a couple of inches. You can not load the ceiling with material.

WILLIAM HALL 
Rating:
5.0

Customer did not leave a comment.

vincent thies 
Rating:
5.0

Everything was good

Karen Labore 
Rating:
3.0

Rental truck was blocked in by other trucks. Had to call uhaul to have truck switched since location was closed for the day.

Matthew Skipper 
Rating:
3.0

Pick up and drop off was easy and pretty quick. The only thing I would suggest is that if the gas gage isn't where they say it should be that you go back inside and tell them. The truck we rented was suppose to be at a half tank, well it wasn't and we never informed them just took a picture and then put it back at the same spot when we returned it. Well be got charged for more gas and the rental company said there was nothing they could do because we didn't say anything before taking the truck. I think they have a tracker on it, but the level that said and what you saw in the truck was significantly different. Other than that no issues.

melissa galatowitsch 
Rating:
5.0

Customer did not leave a comment.

AARON HAEMMERLE 
Rating:
4.0

The unit was not swept out after the previous customer used the truck. I was hauling new rolls of carpeting and had to clean the compartment before I loaded the new rolls of carpeting into it.

WILLIAM HALL 
Rating:
4.0

The after hours checkout process with the app was not very helpful. It never gave me the code to get the key, so I spent 20 minutes on hold to get the keys. I wasn’t happy that it cut into my rental time and the person who helped me couldn’t do anything to refund the time I didn’t get to use.

Logan Neu 
Rating:
5.0

Customer did not leave a comment.

Todd Madland 
Rating:
5.0

maybe hire additional counter person as person was trying to take care of in store customers and handle phone calls as well.

joseph e sonke 
Rating:
4.0

Customer did not leave a comment.

Kurtis Wosmek 
Rating:
5.0

You are awesome, thank you

Josh Emerick 
Rating:
2.0

The people at Ruddys Rental were great to work with; however, I would caution anyone to only select this location if the pickup time is during hours. We scheduled our rental for a 7am pickup and received no warning that this would be unavailable. We showed up at the location at 7am and while doing the online pickup that we were made aware we could not pickup until 8am which delayed our day and schedules we had with other individuals.

Melissa Johnson 
Rating:
5.0

Despite the fact that we weren't given the updated paperwork when we switched uhaul truck and having to wait longer, the cashier was super friendly, she assured us not to worry and took care of the returned.

Nhia Xiong 
Rating:
5.0

Everything went well and fine. The truck was clean and handled well while driving it on the road. I could not have asked for a better experience. And the staff I worked with were friendly and efficient.

terry proffer 
Rating:
3.0

When I went to my original drop off location (Forest Lake Mini Storage) and started the on-line drop off process, the app told me to go to this alternative Ruddy's location...I don't know why. In addition, I ended up driving (and being charged) an extra 4.2 miles for this mixup.

Thomas Lomoro 
Rating:
5.0

Customer did not leave a comment.

Aaron Navratil 
Rating:
5.0

The staff was fabulous!

GARY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Brooke Kern 
Rating:
5.0

Needed two new tires on frount when I picked it up Was no fault of store couldn't have seen the cords At the time of pickup must have been on the bottom but could tell when pulling it After 30 years of driving truck it's easy to tell when a tires are bad when empty O and the pig tail for the lights was rubbing and shorting out on the chain guide is where they had it routed. I would find a better way or think on using wire loom of some kind

Stephen Briggs 
Rating:
4.0

Customer did not leave a comment.

robert haessly 
Rating:
5.0

I have used Rudy’s Rentals 10 times easy in the past year. They are the best!

Ambrosia Mosby-velasco 
Rating:
1.0

Mix up on locations for multiple customers. Lady was a smartass.

Daniel O'Connor 
Rating:
5.0

Customer did not leave a comment.

Kenneth Haller 
Rating:
5.0

Customer did not leave a comment.

Cecilia Hauge 
Rating:
3.0

Customer did not leave a comment.

Terry Vang 
Rating:
4.0

Customer did not leave a comment.

Jonathan MCneil 
Rating:
5.0

Customer did not leave a comment.

Dan MFroehlich 
Rating:
5.0

Customer did not leave a comment.

mark Burch 
Rating:
5.0

Customer did not leave a comment.

DUANE SELLMAN 
Rating:
3.0

Customer did not leave a comment.

Vicki sames 
Rating:
5.0

Customer did not leave a comment.

Ambrosia Mosby-Velasco 
Rating:
4.0

People there were nice and helpful. The store was just a little crowded with product but thats not really any fault of their own.

Alex Lucas 
Rating:
5.0

Customer did not leave a comment.

jason hengtgen 
Rating:
4.0

Customer did not leave a comment.

willis Bebinger 
Rating:
5.0

Pickup/rental was gas and easy, and appreciated the assurance in equipment overview, hooking up, etc

Kurt Prieve 
Rating:
5.0

Customer did not leave a comment.

Jody Bowen 
Rating:
5.0

Customer did not leave a comment.

Robert Mohr 
Rating:
5.0

Customer did not leave a comment.

Bradley Wendelboe 
Rating:
5.0

The 6x12 trailer I rented had a gate opening of less than 6' and therefore was useless for my needs. This was NOT immediately obvious when I was choosing the size trailer I needed. I have zero problems with the rental location as they were nice. But I'm VERY pissed off that Uhaul calls this a 6x12 when it won't FIT something 6 feet wide!

Mike ryan Lutzke 
Rating:
2.0

I was not informed that my pick up location would be closed. So I spent 30 minutes trying to check in on line, in the cold, and had to take self pics and pics of DL and then provide an alternate contact, my wife, and then I had to provide a 3rd phone number, so they called my sister to make sure I was OK to rent to!?! This was embarrassing! The truck was clean and was the one promised, but truck was old and felt like on its last legs, but ran fine. Also - There was no dolly as ordered and promised, yet of the 100 questions I had to answer to rent the truck, Did I get the accessories promised was not one of the choices, so I paid $7 for a dolly I did not receive. Very frustrated with the lack of communication and the excess check in process.

JOHN SANDER 
Rating:
5.0

Customer did not leave a comment.

Dinesh Rai 
Rating:
5.0

I don't know. They are pretty awesome. Every time! How do you improve on that! Just keep it up. Thank you Thank you Thank you

peg kutz 
Rating:
5.0

Customer did not leave a comment.

Aimee Hoggatt 
Rating:
5.0

Great help when returning the trailer. Thanks

Jann Carlaon 
Rating:
4.0

Customer did not leave a comment.

Michael Dobler 
Rating:
5.0

Customer did not leave a comment.

Steve Payette 
Rating:
4.0

Clean and available vehicle. Fairly quick process and excellent return experience.

Steven Annis 
Rating:
5.0

Customer did not leave a comment.

kate horn 
Rating:
5.0

Great customer service! Nice people.

James Brown 
Rating:
5.0

Customer service was great! Truck was clean and ready for us!!!

debra smith 
Rating:
4.0

Give real charges, let people decide if they want to pay that amount

Michael RUFENER 
Rating:
4.0

I rented a pickup. The reason I answered no for the equipment condition was that the floor mats were dirty and there was a dashboard reminder that the engine oil needed changing. These issues were not deal breakers, but it is what I noticed. Ruddy’s is a friendly family run business that I have used many times.

GARY ALAN frantz 
Rating:
4.0

Customer did not leave a comment.

James Rogers 
Rating:
5.0

this place was great, so helpful

Peggy Peloquin 
Rating:
5.0

Customer did not leave a comment.

RENEE ROEHRICK 
Rating:
1.0

Customer did not leave a comment.

Kris Birch 
No reviews have been submitted for this location.

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