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Comentarios de los clientes para RTN Inc
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Testimonios de clientes recientes de RTN Inc
When we first arrived to return the truck, the rep at the mobile station said he didn't handle returns. Then I called the number on our instruction and the same rep who said he didn't handle returns asnwered the phone. After that, he changed his mind and ended up calling another person that did handle the return and everything went smoothly after that.
First of all you shouldn't have your customers on hold for over one hour while I was trying to get important information. Second the keys were not locked up as directed on your website. Windows were filthy and I wasn't given the dozen furniture pads, but charged for them. I honestly feel that Uhaul doesn't care about the way their business is being run. What a difference from 10 years ago.
I reserved a dolly to use to help with my move. When I arrived there was no dolly. I was â€œ allowedâ€ to use the business location's dolly which was in terrible shape. I'm not sure how it survived the heavy boxes we used it for. Also, the location is just a gas station and the attendant there doesn't seem to know much of anything about the Uhaul business operated out of the station. He called someone and it all had to be handled over the phone and through my cell phone.
I was not informed that I needed to call in to get a code to release the truck to me. The gentleman in the mobile station knew nothing.