Customer Reviews for Rt3 Simply Storage
(U-Haul Neighborhood Dealer)

89 reviews

4801 Plank Rd   Fredericksburg, VA 22407

(540) 645-6057

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 645-6057

4801 Plank Rd
Fredericksburg, VA 22407

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marcus Powell 
Rating:
5.0

Used DCS Movers to load the truck. Hired 2 movers for 2 hours. 1st mover showed up half an hour late (3-4 ETA showed up at 430) and loaded the truck himself. 2nd guy showed up when it was done, 6:15. They were not friendly or professional. Stay away from DCS!

Guy Montgomery 
Rating:
5.0

Customer did not leave a comment.

Cyndi Rowe 
Rating:
1.0

Customer did not leave a comment.

Aubrey Litchfield 
Rating:
5.0

Customer did not leave a comment.

Luke Mitchell 
Rating:
5.0

Customer did not leave a comment.

Luis Velasco 
Rating:
4.0

Customer did not leave a comment.

Hung Dao 
Rating:
4.0

Computer system slowed the checking and checkout process. Desk person was very amiable.

Craig Reed 
Rating:
1.0

The process was quite frustrating and information was logged incorrectly. We usually use the actual Uhual location but tried this one because it's closer, and won't be doing so again. Threats of added charges that weren't disclosed upon registration and just in general much more difficult than the flawless experiences Ive had at the other location.

Jeffrey Boronkay 
Rating:
5.0

Much better check in/ check out experience than I ever get at Home Depot

Ryan Sharkey 
Rating:
5.0

The staff was friendly, answered all the questions I had, and had me on the road in no time!

Dylan Rogers 
Rating:
5.0

The customer service was excellent. I would recommend to anyone looking for a truck or storage.

Christine Russ 
Rating:
5.0

Great customer service, friendly and quick. Will use again.

candice miller 
Rating:
5.0

Customer did not leave a comment.

Jacobo Torres 
Rating:
5.0

The people were extremely helpful friendly and professional. Thank you so much.

ROBIN ROBERTS 
Rating:
1.0

When I picked up the truck it showed it had 1/8 a tank of gas but 3 miles down the road it ran out of gas on a busy highway. This was very dangerous. You should mandate gas be turned in at a higher level. I will not rent from U-Haul again.

Angelia Holbrook 
Rating:
2.0

Mobile pick up was very difficult to use. The locations emergency number was posted but no one picked up after calligultie times. Waited for a very long time to speak with someone from Uhaul costumer service

Vince Demarest 
Rating:
5.0

Customer did not leave a comment.

Ryan Janko 
Rating:
5.0

Customer did not leave a comment.

Robert Thorne 
Rating:
5.0

Customer did not leave a comment.

MARLENE PASSMORE 
Rating:
5.0

Customer did not leave a comment.

Jazmen Johnson-Brothers 
Rating:
5.0

Customer did not leave a comment.

MARLENE PASSMORE 
Rating:
1.0

The rear door was broken and the truck had no ac in 90 degree weather. I was late because we could not get the broken rear door to latch. I would not recommend this place and would will be calling for a refund.

Jayvon Green 
Rating:
5.0

Excellent service!

Jianping Zheng 
Rating:
5.0

Staff was courteous and polite. They really care about you and do their best to get you what you need.

Mary Coles 
Rating:
5.0

What needed and available. The 2 ladies were wonderful and helpful.

Darlene Sears 
Rating:
5.0

I can't think of anything.

Monica Bogert 
Rating:
5.0

Equipment was in pristine condition. Staff incredibly helpful and friendly.

William Scanlon 
Rating:
5.0

Nancy, the manager was friendly and quick. I would definitely use this location again.

AMYMELISSA WALDRON 
Rating:
5.0

Great customer service

Monisha Brown 
Rating:
3.0

For storage I would recommend to friends. But as for truck rental no limited on size of vehicle and the gas mileage is less than 10 miles a gallon even with keeping it in green by the gauge on dash. I could have rented from enterprise or Ryder for less with the fuel fill up.

Daniel Anglin 
Rating:
5.0

Good experience

darren Perrotto 
Rating:
5.0

Customer did not leave a comment.

Christophe Anderson 
Rating:
5.0

Customer did not leave a comment.

Robin Slaughter 
Rating:
2.0

I was over charged for gas and mileage!

Ricky Williams 
Rating:
5.0

Customer did not leave a comment.

David Zach 
Rating:
1.0

I was told after probably not making on time for the rental that I was on 24/7 (which meant I can pick up the truck anytime I want). We were about maybe 15/30 minutes late from time office closed? My account didn’t work on line to move forward. I called the ER number. Eventually she called back. She stated she couldn’t fix my problem. I guess I can understand that. However after calling CSR about times, being hung up on, waiting for chat just the same to be sent to another number (this was from online), I called from another phone. My daughter called another number given from her phone. I did get someone completely nice (we are now 4 hours in and it’s getting nervous). He got a 24/7 share manager on the phone. They got my account link to move and it wasn’t broken you still need to make your reservation on time (yea, I know I thought it was 24 hours). Now it’s the dang lock. It was weathered. And, it was a word lock. No words. I had to yank and viciously get it off. I left around 10pm for a 5pm rental. Utterly ridiculous. I’ve used uhaul since I’ve been out here as an adult. Never again will I use the share mobile after hours (5pm).

Tonya Blackshear 
Rating:
5.0

Customer did not leave a comment.

J.Slade Horne 
Rating:
5.0

The staff were incredibly friendly and very helpful. The experience was amazing and there is absolutely nothing they should change. Very appreciative for their assistance!

Sara Dorn 
Rating:
5.0

Customer did not leave a comment.

Merry Ellen Korpan 
Rating:
5.0

Customer did not leave a comment.

clinton holden 
Rating:
5.0

Customer did not leave a comment.

James Zheng 
Rating:
5.0

Customer did not leave a comment.

Alicea Rivera 
Rating:
5.0

The entire experience was excellent. Nancy was super nice and helpful. The check in/out process was seamless. Will definitely rent my uhaul truck from this location again. Thanks

James Mayle 
Rating:
5.0

Maybe have a few more vehicles to rent. I came to this location because it was the only one that had a van for that day in my area. It was a nice experience just that it was on the other side of town for me; however, having a newer vehicle was worth the efforts and it went smoother then some of the other places I've rented from that was closer.

Ernest Dawson Jr 
Rating:
4.0

Customer did not leave a comment.

Debra REVELY 
Rating:
5.0

Customer did not leave a comment.

JOHNMICHAEL COLB DINONNO 
Rating:
4.0

Staff was extremely friendly.

Larry Sabourin 
Rating:
5.0

Have the extra fees visible when you go in for $20 a day and end up payingvalmost $60 is a shock.

TIMOTHYDAVID WATTS 
Rating:
5.0

2 different charges on my account

Alcenia hamn 
Rating:
4.0

Exceptional customer service.

DeWayne Thomas 
Rating:
5.0

MS. Judy was very nice and professional. Parking spaces are not enough for customers.

Paul Osei-Akrasi 
Rating:
1.0

Truck need brakes, poor customer - When make the reservation one price, and when you return the truck surprise you pay double.

Yuri Rivera 
Rating:
5.0

Customer did not leave a comment.

Calvin Ballard 
Rating:
3.0

The truck needs shocks and alignment. I had a difficult time returning the truck and the uhaul Help Desk had me on hold for 61 minutes before offering a call back. Then the call back person hung up on me. I returned the truck on Saturday and was charged for Sunday and Monday.

WYNSOME BRYAN 
Rating:
5.0

Very nice person lady working as I checked in and returned the vehicle.

RALPHDAVID ROSE 
Rating:
5.0

Nothing.

Paul Joosten 
Rating:
4.0

Customer did not leave a comment.

Rita Cavanaugh Rita Cavanaugh 
Rating:
5.0

Customer did not leave a comment.

Nadia Ayoubi 
Rating:
5.0

Judy was just awesome- great customer service! Deborah

Deborah Dameron 
Rating:
5.0

The pickup procedure using cell phone was hectic. Took two tries to get to someone who could help me.

Drake Riggins 
Rating:
5.0

Absolutely my best Uhaul experience. Wonderful front desk support

Debra Wilson 
Rating:
4.0

Customer did not leave a comment.

SANA QAMAR 
Rating:
5.0

Easy to work with. Lady at the counter very helpful.

William Brosche 
Rating:
5.0

Nothing the service rep was great

CARLOSENRIQUE GARCIA HERNANDEZ 
Rating:
5.0

Nothing, service was great

DIANEELIZABETH HOLLOWAY 
Rating:
5.0

Nothing

TERESALYNN DIXON 
Rating:
5.0

Great location for Uhaul rentals! The staff was friendly and the truck was available for the length of time needed.

KENDRA FOSTER 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYRONELL BAIZE 
Rating:
4.0

I attempted to use the virtual pickup and had issues. The main one was your app said I wasn’t in the correct place (I was sitting next to the truck). Luckily the store was open and the lady behind the counter is super nice. She had to put all my information in again, and basically recreate my reservation. Not very efficient, but in the end it all worked out.

EDMUNDJOSEPH SABO II 
Rating:
5.0

Ladies were professional and worked well together and courteous

DAVIDTINSLEY THOMAS 
Rating:
5.0

Customer did not leave a comment.

STEVENTHOMAS LOZADA II 
Rating:
1.0

The uhaul has to be jump started twice in the middle of my move and then the roof leaked. It was a horrible experience.

Deborah Anna 
Rating:
4.0

The mobile check out process could go a little faster.

Amber Morris 
Rating:
5.0

Customer did not leave a comment.

Steven Lozada II 
Rating:
5.0

I had a perfect experience. The staff was outstanding and the rental was a super smooth drive.

Steven Lozada II 
Rating:
5.0

The ladies were very helpful and so nice.

SANDRADEE RECTOR 
Rating:
5.0

Customer did not leave a comment.

Ronald Burke 
Rating:
5.0

Customer did not leave a comment.

RICHARDSCOTT GONYEA 
Rating:
5.0

I was literally the first out-of-State rental return this person had processed. In spite of that, she immediately got the telephone assistance she needed to process my information and send us on our way in no time. All while being friendly & attentive.

David Solano 
Rating:
5.0

Nothing. Everything was excellent.

Donald Pfanz 
Rating:
4.0

Nothing I can think of. The process was quick and pleasant!

Alex Frostr 
Rating:
5.0

Customer did not leave a comment.

Ralph Stewart Jr 
Rating:
5.0

Customer did not leave a comment.

Alex Tillas 
Rating:
5.0

Customer did not leave a comment.

Michael Thompson 
Rating:
1.0

Customer did not leave a comment.

Patricia Campola 
Rating:
5.0

Customer did not leave a comment.

Johnathan Hill 
Rating:
5.0

Customer did not leave a comment.

Luis Haro 
Rating:
2.0

If they cannot look at a reservation and fix the fact they dont carry all equipment at the location that's not acceptable.

Darrin Cain 
No reviews have been submitted for this location.

Additional Services at this Location

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