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Marcus Powell
Customer Reviews for Rt3 Simply Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used DCS Movers to load the truck. Hired 2 movers for 2 hours. 1st mover showed up half an hour late (3-4 ETA showed up at 430) and loaded the truck himself. 2nd guy showed up when it was done, 6:15. They were not friendly or professional. Stay away from DCS!
Guy MontgomeryComputer system slowed the checking and checkout process. Desk person was very amiable.
Craig ReedThe process was quite frustrating and information was logged incorrectly. We usually use the actual Uhual location but tried this one because it's closer, and won't be doing so again. Threats of added charges that weren't disclosed upon registration and just in general much more difficult than the flawless experiences Ive had at the other location.
Jeffrey BoronkayMuch better check in/ check out experience than I ever get at Home Depot
Ryan SharkeyThe staff was friendly, answered all the questions I had, and had me on the road in no time!
Dylan RogersThe customer service was excellent. I would recommend to anyone looking for a truck or storage.
Christine RussGreat customer service, friendly and quick. Will use again.
candice millerThe people were extremely helpful friendly and professional. Thank you so much.
ROBIN ROBERTSWhen I picked up the truck it showed it had 1/8 a tank of gas but 3 miles down the road it ran out of gas on a busy highway. This was very dangerous. You should mandate gas be turned in at a higher level. I will not rent from U-Haul again.
Angelia HolbrookMobile pick up was very difficult to use. The locations emergency number was posted but no one picked up after calligultie times. Waited for a very long time to speak with someone from Uhaul costumer service
Vince DemarestThe rear door was broken and the truck had no ac in 90 degree weather. I was late because we could not get the broken rear door to latch. I would not recommend this place and would will be calling for a refund.
Jayvon GreenExcellent service!
Jianping ZhengStaff was courteous and polite. They really care about you and do their best to get you what you need.
Mary ColesWhat needed and available. The 2 ladies were wonderful and helpful.
Darlene SearsI can't think of anything.
Monica BogertEquipment was in pristine condition. Staff incredibly helpful and friendly.
William ScanlonNancy, the manager was friendly and quick. I would definitely use this location again.
AMYMELISSA WALDRONGreat customer service
Monisha BrownFor storage I would recommend to friends. But as for truck rental no limited on size of vehicle and the gas mileage is less than 10 miles a gallon even with keeping it in green by the gauge on dash. I could have rented from enterprise or Ryder for less with the fuel fill up.
Daniel AnglinGood experience
darren PerrottoI was over charged for gas and mileage!
Ricky WilliamsI was told after probably not making on time for the rental that I was on 24/7 (which meant I can pick up the truck anytime I want). We were about maybe 15/30 minutes late from time office closed? My account didn’t work on line to move forward. I called the ER number. Eventually she called back. She stated she couldn’t fix my problem. I guess I can understand that. However after calling CSR about times, being hung up on, waiting for chat just the same to be sent to another number (this was from online), I called from another phone. My daughter called another number given from her phone. I did get someone completely nice (we are now 4 hours in and it’s getting nervous). He got a 24/7 share manager on the phone. They got my account link to move and it wasn’t broken you still need to make your reservation on time (yea, I know I thought it was 24 hours). Now it’s the dang lock. It was weathered. And, it was a word lock. No words. I had to yank and viciously get it off. I left around 10pm for a 5pm rental. Utterly ridiculous. I’ve used uhaul since I’ve been out here as an adult. Never again will I use the share mobile after hours (5pm).
Tonya BlackshearThe staff were incredibly friendly and very helpful. The experience was amazing and there is absolutely nothing they should change. Very appreciative for their assistance!
Sara DornThe entire experience was excellent. Nancy was super nice and helpful. The check in/out process was seamless. Will definitely rent my uhaul truck from this location again. Thanks
James MayleMaybe have a few more vehicles to rent. I came to this location because it was the only one that had a van for that day in my area. It was a nice experience just that it was on the other side of town for me; however, having a newer vehicle was worth the efforts and it went smoother then some of the other places I've rented from that was closer.
Ernest Dawson JrStaff was extremely friendly.
Larry SabourinHave the extra fees visible when you go in for $20 a day and end up payingvalmost $60 is a shock.
TIMOTHYDAVID WATTS2 different charges on my account
Alcenia hamnExceptional customer service.
DeWayne ThomasMS. Judy was very nice and professional. Parking spaces are not enough for customers.
Paul Osei-AkrasiTruck need brakes, poor customer - When make the reservation one price, and when you return the truck surprise you pay double.
Yuri RiveraThe truck needs shocks and alignment. I had a difficult time returning the truck and the uhaul Help Desk had me on hold for 61 minutes before offering a call back. Then the call back person hung up on me. I returned the truck on Saturday and was charged for Sunday and Monday.
WYNSOME BRYANVery nice person lady working as I checked in and returned the vehicle.
RALPHDAVID ROSENothing.
Paul JoostenJudy was just awesome- great customer service! Deborah
Deborah DameronThe pickup procedure using cell phone was hectic. Took two tries to get to someone who could help me.
Drake RigginsAbsolutely my best Uhaul experience. Wonderful front desk support
Debra WilsonEasy to work with. Lady at the counter very helpful.
William BroscheNothing the service rep was great
CARLOSENRIQUE GARCIA HERNANDEZNothing, service was great
DIANEELIZABETH HOLLOWAYNothing
TERESALYNN DIXONGreat location for Uhaul rentals! The staff was friendly and the truck was available for the length of time needed.
KENDRA FOSTERI attempted to use the virtual pickup and had issues. The main one was your app said I wasn’t in the correct place (I was sitting next to the truck). Luckily the store was open and the lady behind the counter is super nice. She had to put all my information in again, and basically recreate my reservation. Not very efficient, but in the end it all worked out.
EDMUNDJOSEPH SABO IILadies were professional and worked well together and courteous
DAVIDTINSLEY THOMASThe uhaul has to be jump started twice in the middle of my move and then the roof leaked. It was a horrible experience.
Deborah AnnaThe mobile check out process could go a little faster.
Amber MorrisI had a perfect experience. The staff was outstanding and the rental was a super smooth drive.
Steven Lozada IIThe ladies were very helpful and so nice.
SANDRADEE RECTORI was literally the first out-of-State rental return this person had processed. In spite of that, she immediately got the telephone assistance she needed to process my information and send us on our way in no time. All while being friendly & attentive.
David SolanoNothing. Everything was excellent.
Donald PfanzNothing I can think of. The process was quick and pleasant!
Alex FrostrIf they cannot look at a reservation and fix the fact they dont carry all equipment at the location that's not acceptable.
Darrin Cain