I was over charged for gas and mileage!Ricky W.
Customer Reviews for Rt3 Simply Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David Z.
I was told after probably not making on time for the rental that I was on 24/7 (which meant I can pick up the truck anytime I want). We were about maybe 15/30 minutes late from time office closed? My account didn't work on line to move forward. I called the ER number. Eventually she called back. She stated she couldn't fix my problem. I guess I can understand that. However after calling CSR about times, being hung up on, waiting for chat just the same to be sent to another number (this was from online), I called from another phone. My daughter called another number given from her phone. I did get someone completely nice (we are now 4 hours in and it's getting nervous). He got a 24/7 share manager on the phone. They got my account link to move and it wasn't broken you still need to make your reservation on time (yea, I know I thought it was 24 hours). Now it's the dang lock. It was weathered. And, it was a word lock. No words. I had to yank and viciously get it off. I left around 10pm for a 5pm rental. Utterly ridiculous. I've used uhaul since I've been out here as an adult. Never again will I use the share mobile after hours (5pm).Tonya B.
El cliente no dejó un comentario.J.Slade H.
The staff were incredibly friendly and very helpful. The experience was amazing and there is absolutely nothing they should change. Very appreciative for their assistance!Sara D.
El cliente no dejó un comentario.Merry Ellen K.
El cliente no dejó un comentario.clinton H.
El cliente no dejó un comentario.James Z.
El cliente no dejó un comentario.Alicea R.
The entire experience was excellent. Nancy was super nice and helpful. The check in/out process was seamless. Will definitely rent my uhaul truck from this location again. GraciasJames M.
Maybe have a few more vehicles to rent. I came to this location because it was the only one that had a van for that day in my area. It was a nice experience just that it was on the other side of town for me; however, having a newer vehicle was worth the efforts and it went smoother then some of the other places I've rented from that was closer.Ernest D.
El cliente no dejó un comentario.Debra R.
El cliente no dejó un comentario.JOHNMICHAEL COLB D.
Staff was extremely friendly.Larry S.
Have the extra fees visible when you go in for $20 a day and end up payingvalmost $60 is a shock.TIMOTHYDAVID W.
2 different charges on my accountAlcenia H.
Exceptional customer service.DeWayne T.
MS. Judy was very nice and professional. Parking spaces are not enough for customers.Paul O.
Truck need brakes, poor customer - When make the reservation one price, and when you return the truck surprise you pay double.Yuri R.
El cliente no dejó un comentario.Calvin B.
The truck needs shocks and alignment. I had a difficult time returning the truck and the uhaul Help Desk had me on hold for 61 minutes before offering a call back. Then the call back person hung up on me. I returned the truck on Saturday and was charged for Sunday and Monday.WYNSOME B.
Very nice person lady working as I checked in and returned the vehicle.RALPHDAVID R.
El cliente no dejó un comentario.Rita Cavanaugh R.
El cliente no dejó un comentario.Nadia A.
Judy was just awesome- great customer service! DeborahDeborah D.
The pickup procedure using cell phone was hectic. Took two tries to get to someone who could help me.Drake R.
Absolutely my best Uhaul experience. Wonderful front desk supportDebra W.
El cliente no dejó un comentario.SANA Q.
Easy to work with. Lady at the counter very helpful.William B.
Nothing the service rep was greatCARLOSENRIQUE G.
Nothing, service was greatDIANEELIZABETH H.
Great location for Uhaul rentals! The staff was friendly and the truck was available for the length of time needed.KENDRA F.
El cliente no dejó un comentario.TIMOTHYRONELL B.
I attempted to use the virtual pickup and had issues. The main one was your app said I wasn't in the correct place (I was sitting next to the truck). Luckily the store was open and the lady behind the counter is super nice. She had to put all my information in again, and basically recreate my reservation. Not very efficient, but in the end it all worked out.EDMUNDJOSEPH S.
Ladies were professional and worked well together and courteousDAVIDTINSLEY T.
El cliente no dejó un comentario.STEVENTHOMAS L.
The uhaul has to be jump started twice in the middle of my move and then the roof leaked. It was a horrible experience.Deborah A.
The mobile check out process could go a little faster.Amber M.
El cliente no dejó un comentario.Steven L.
I had a perfect experience. The staff was outstanding and the rental was a super smooth drive.Steven L.
The ladies were very helpful and so nice.SANDRADEE R.
El cliente no dejó un comentario.Ronald B.
El cliente no dejó un comentario.RICHARDSCOTT G.
I was literally the first out-of-State rental return this person had processed. In spite of that, she immediately got the telephone assistance she needed to process my information and send us on our way in no time. All while being friendly & attentive.David S.
Nothing. Everything was excellent.Donald P.
Nothing I can think of. The process was quick and pleasant!Alex F.
El cliente no dejó un comentario.Ralph S.
El cliente no dejó un comentario.Alex T.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Patricia C.
El cliente no dejó un comentario.Johnathan H.
El cliente no dejó un comentario.Luis H.
If they cannot look at a reservation and fix the fact they dont carry all equipment at the location that's not acceptable.Darrin C.