Comentarios de los clientes para Roys Quality Car Care Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Roys Quality Car Care Inc

Clasificación general:

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Ray H.
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make sure truck is clean

Kathy P.
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El cliente no dejó un comentario.

Tracy M.
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Truck was not cleaned out when I got it...

TANYA B.
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El cliente no dejó un comentario.

Lisa S.
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The light for changing oil stayed on whole time. The engine shifted gears hard

Michael P.
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They waited over a week to change me and add milage to the truck

Brandon B.
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El cliente no dejó un comentario.

JUSTUS B.
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El cliente no dejó un comentario.

BRIGET T.
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The cargo trailer we rented was dented and had a sticker as replacement for one of the reflectors. The brake lights and directional lights works, but as it started getting dark we discovered that the running lights did not work. We had to drive with hazard lights on so other vehicles could see us. We called roadside assistance and were told it was our responsibility to change out the fuses since they couldn't find anyone to come out to our location. I will use other companies in the future. Very unhappy with the condition of the equipment and the company's lack of concern for the safety of their customers.

DEBBIE M.
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El cliente no dejó un comentario.

Deborah K.
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El cliente no dejó un comentario.

Roxanna G.
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Alan was fantastic, super helpful, easiest rental transaction I've ever made!!!

JOHN S.
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El cliente no dejó un comentario.

Mary J.
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El cliente no dejó un comentario.

john O.
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El cliente no dejó un comentario.

LLOYD T.
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Let the Maugansville location let people know to call them when they don't have the right equipment available.

Charles E.
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Everything as expected

CASSANDRA R.
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I was charged for using 90 miles on your truck when that is impossible. I only moved 3 miles from where I lived before and only made 4 trips with your truck. Stop speeding up your odometer to rip people off

Wayne H.
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El cliente no dejó un comentario.

michael M.
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They stop by pick up the U-Haul they were very friendly and very excellent customer service and I will let my friends know to go there I gave them five stars

SHAJUANALATISHA W.
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El cliente no dejó un comentario.

Justina G.
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El cliente no dejó un comentario.

BOURAIMA O.
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Keep the same good customer service. Mr. Allen was very helpful.

JOSEPH F.
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El cliente no dejó un comentario.

Susan M.
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i was talked into spending probably approx $75 more than what I needed. The person I dealt with had difficulty looking me in the eye and was did not seem interested in customer service. I had to walk up a hill to retrieve the truck, then drive it to the office door to load a appliance dolly BY MYSELF while several men stood and WATCHED onto the 15 ft truck (that I didn't need). As a senior WOMAN, this really got my ire up.

Brenda T.
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El cliente no dejó un comentario.

Scott E.
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Price. Advertised for $19.95 and yet it was actually $79 rental charge.

George F.
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El cliente no dejó un comentario.

Leslie A.
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El cliente no dejó un comentario.

paul S.
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Everything was great. Nice and flat and on pavement.

RoseMarie D.
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I wouldn't know if the equipment was clean or not because it wasn't there for me to pick up when I had my 24/7 service set up - the key was missing from the lockbox so had to go to a different location to do the pick up. Horrible service.

TELITA W.
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Being on time is important to me. I was told I could pick the van up at 7:30 but they don't open until 8 am.

Annette W.
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When we arrived the furniture Dolley that I requested was not available. The price had changed dramatically from what I initially ordered. I misplaced/lost my phone - Thinking it may have been in the u-haul I rented. The gentleman who assisted me was more than helpful; But I have yet to find out if in fact my phone had been turned into this location (Hagerstown, MD)-

Kelly H.
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Everything was great and went as expected.

Kirk D.
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El cliente no dejó un comentario.

JAMES T.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

CHARLOTTE M.
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El cliente no dejó un comentario.

JELISSA M.
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El cliente no dejó un comentario.

Glenn C.
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El cliente no dejó un comentario.

Zuleika M.
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The merchant at the location was not helpful at all. It took me almost 2 hours from my scheduled pick up time. Also, the pick up was muddy and dusty which I reported it prior to taking the pick up. Once I returned the pick up I reported the pick up needed cleaning little did I know to be zapped with a $25 fee.

Michael F.
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Upon picking up the U-Haul, the check engine light was on. It was immediately checked by the pickup location, and deemed “fixed”. but before reaching our distinction, it was on again.... causing tremendous anxiety during a 7 hour move. Employees at both the pickup and the drop off locations couldn't have been nice!!!

Frank C.
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Rented a pick-up truck for some local projects. Used U-Haul app for rental and return. Process was quick and easy, and price was very reasonable.

Deborah Y.
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El cliente no dejó un comentario.

ROBERTA LEE C.
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El cliente no dejó un comentario.

Ronnie H.
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Outstanding service wonderful customer service

Edwin J.
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El cliente no dejó un comentario.

Aaron G.
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I ordered a dolly, there was no dolly. I order moving pads and there's no moving pad. Paid for things that weren't given.

Darry C.
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It was convenient to my location and they processed the return quickly. Their lot is confusing and could use signage to direct a customer where to park, etc.

SHERRY B.
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El cliente no dejó un comentario.

Daniel S.
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We were a few miles over the limit and was charged .39 cent which is ridiculous.

Devin S.
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Truck was very dirty inside and smelled of marijuana very strongly

Stephen K.
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El cliente no dejó un comentario.

Richard T.
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El cliente no dejó un comentario.

Curtis M.
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El cliente no dejó un comentario.

JEROME W.
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clean truck and you charged me for insurance that I did not order. Refund $50 to my credit card

Steven L.
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El cliente no dejó un comentario.

Greg R.
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Very friendly and kind would recommend to anyone.

Kimberly S.
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El cliente no dejó un comentario.

Greg R.
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El cliente no dejó un comentario.

Anneliese H.
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El cliente no dejó un comentario.

Cheryl C.
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Excellent service. Thank you.

Lisa Y.
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El cliente no dejó un comentario.

STEVE A.
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El cliente no dejó un comentario.

joanne B.
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No complaints.

Daniel M.
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El cliente no dejó un comentario.

DIANA C.
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El cliente no dejó un comentario.

DENNIS W.
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El cliente no dejó un comentario.

Kyle P.
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I should have rented from here to begin with. The other location nearby demanded I install the U-Haul app on my phone in order to complete the rental of a truck and had other stipulations that Alan and the other guys at Roy's didn't make. They are terrific to deal with!

DEBBIE T.
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El cliente no dejó un comentario.

Benjamin S.
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El cliente no dejó un comentario.

Brandon E.
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Everything went smooth from pickup to dropoff on everyone's part but mine. If you drop off after hours, even after a long day of moving, make sure you follow the directions on the drop box before you drop your key in. You have to visit the website to return the truck and they will need a pic of the odometer and fuel gauge. I called Uhaul and they took care of the return over the phone but would still be a little easier.

STACY T.
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Staff was amazing, very helpful

Toniae G.
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El cliente no dejó un comentario.

JEFFREY M.
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El cliente no dejó un comentario.

Laural C.
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El cliente no dejó un comentario.

Thomas M.
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The representative was excellent!!

Richard P.
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truck was dirty. The cab was not swept out, seats, dash and steering wheel were not wiped off/cleaned.

Robert S.
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the service tec. that rented the truck to me was great.

Bruce C.
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Nothing! Good as is!

bryan M.
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Jordan was extremely professional and efficient. Would recommend this location. Jordan is an asset to the operation. Easy transaction.

Michael Lynn Jr L.
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El cliente no dejó un comentario.

Nina F.
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El cliente no dejó un comentario.

TERRY M.
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I don't know how to make it better. Trucks are well maintained and the staff is a pleasure to deal with

Brittney F.
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I was upset that I returned the truck in 9 hours instead of 24 hours. I didnt receive any credit for the early return. Like taking off on the mileage. Not good customer service.

CATHERINE M.
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El cliente no dejó un comentario.

Alex L.
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Having the truck facing the exit would be helpful to the renter.

KARI E.
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Excellent customer service!

Chelsea W.
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Very helpful. Great people and service. however, I have never rented before and WAS NOT told that I would have to fill the tank fully prior to return and if not, would be charged $100 for it to be filled after.

Doug B.
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Fast pick up and return

Ryan B.
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El cliente no dejó un comentario.

Laura T.
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El cliente no dejó un comentario.

Ronald J.
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El cliente no dejó un comentario.

Robin H.
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Keys return was not clear.

Richard B.
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Again, the drop location was changed/not clear. I went to the location a day early (Saturday) and it was closed. Trucks were parked on a back street coming into the facility. The facility was fenced, but the gate was open. Instruction for the return of trucks and keys were posted on a drop box, no instructions for dropping off a trailer. I had to go online and set up an account and password to be given direction to leave the trailer.

Megan S.
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El cliente no dejó un comentario.

Lloyd F.
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Try to let people know earlier where their truck will be picked up from.

Steven H.
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El cliente no dejó un comentario.

Micheal C.
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Friendly guy

Robin H.
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