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Susan Perdue
Customer Reviews for Roys Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not Roy's fault , but the truck I received needed exhaust work it also leaked water in some of my boxes got wet.
Gary HurstWe have used Roys multiple times and it has always been great service.
Jack RiggsBeware some drop off points are considered handicapped and can not detach your trailer from your vehicle.
Susan VarnerEverything went smoothly, I have no suggestions for improvement.
Cheri TaylorSuper follow up by the owner calling me on my cell as I drove by looking for the drop off. Great service!
John WildOver charge by representative not good business practices
Leonard DobyTruck was not ready when I got there had to wait about 30 min
David MoteVery friendly and helpful staff.
kelly standridedI rent periodically for work and they are always very professional and courteous.
brian gutschickI have rented numerous times from Roy's Enterprise and it is always easy. They have a polite and helpful staff.
Tim GilliattKeep up the great work
gena johnsonHave another entrance in the back so it can be more accessible
Donnazetta MurrayEverything was super great. They're always super nice. They're really nice people up there. They go out of their way to help you and I will go back again every time my truck breaks. I will go back there and get me over something to dry. They do really good for me Got enough for y'all
Adam ThompsonNothing everything was great and I am Thankful … Great customer service A1
Cherri SaundersI have always been very pleased with this location. I have rented Uhauls for 8 years from this same location.
Sheryl AmosThe U-Haul was just driving a little like it may need maintenance, but it could be fine just felt a bit off when driving it.
kayla bellamyI can’t think of any needed improvements. The staff was very friendly and the process went very well.
gena crewsExcellent customer service.
Felicia HarveyWe’ve used Roy’s several times now and they are always excellent to work with. We’ll be renting from the throughout the next few months as we complete the renovations of our house and move furniture.
Jack Riggsalways great service and great people
Jerry JamesEverything was great and at Christmas time and still had no waiting and a nice experience. Much appreciated
dustin colbertI love Roy and His family great people work with you.Great family business go by and See him and his wife Brenda
michelle cullertsonSuper friendly customer service, highly recommended…Excellent associate and has helped customers for years.
reggie lookabillHave rented open trailer from Roys Enterprise before.
dwayne damuthEasy to work with. Even called me when I was late picking up the truck to make sure I still wanted it. Truck was clean. Friendly people
Patsy GregoryI HAD A 800 MILE TRIP, I CHOSE THE TRAILER, IT WAS A 2023 TRAILER , CLEAN AND NEWEST TIRES THAN ALL THE OTHERS, I NOTICED WHEEL BEARINGS ON OTHERS WERE MISSING COVERS NOT A GOOD INDICATION THAT THEY WERE SERVICED, THE TRAILER I CHOSE WORED GREAT NO PROBLEMS AT ALL .IT TOWED PERFECT.
Mike GoganExcellent service. Efficient, informative and helpful.
alex holtRoy’s is the best Uhaul dealer around!
MICKEY SHARPETerrible customer service , I booked a rental for 24hrs and without notice was told had to bring vehicle back before my time ended. Tried to resolve issue over the phone with gentleman but he literally laughed at me over the phone as if he give care at all what I had to say . Very unprofessional
Jeffrey KirklandWork a little faster getting a refund back. I returned truck a day early and it still says $168, hopefully it’ll update by tomorrow, since it’s still pending. Also the gear where you change from park to drive etc is VERY loose on the truck. And I recommend your trucks have electric windows and to be able to move the mirrors also. And electric door locks, I’ve had one with these and it was wonderful, If it was just one person it’d be near impossible
Natalie WetherbeeKeep doing what you do.
Terry MillerI had asked for a utility dolly and never received one, they lied about how much gas was in the truck when I picked it up, rushed me out of the store basically as soon as they got my money.
Andrew RossWill rent here again. They were great.
michelle pulisI have dropped off there before.
Donald DurhamVery nice people
Lisza ShoemakerGreat service best i have had with U haul he pulled teuck out for me and was very nice
Gail BellI found all aspects easy and professionsl.
MICHAEL NAGLIERiGreat experience
Anthony HolmesNothing 😐
Travis MedleyThe service was excellent
Patricia FriedGreat customer service. Top notch.
Bruce ClarkThe owners were amazing. Very friendly and the truck rental experience was top notch.
Tammy ShepherdRoy’s Enterprise has consistently gone the extra mile on each rental I’ve made there over many years now.
Mickey Sharpe