Customer Reviews for Roys Enterprise
(U-Haul Neighborhood Dealer)

1,349 reviews

729 S Main St   Lexington, NC 27292

(336) 224-2846

Office Hours

  • Mon-Sat: 9 am–6:30 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(336) 224-2846

729 S Main St
Lexington, NC 27292

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6:30 pm
  • Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Susan Perdue 
Rating:
5.0

Customer did not leave a comment.

Jaimes Vicente 
Rating:
5.0

Customer did not leave a comment.

Earlene Leonard 
Rating:
5.0

Customer did not leave a comment.

Zachary Stewart 
Rating:
5.0

Not Roy's fault , but the truck I received needed exhaust work it also leaked water in some of my boxes got wet.

Gary Hurst 
Rating:
5.0

We have used Roys multiple times and it has always been great service.

Jack Riggs 
Rating:
5.0

Beware some drop off points are considered handicapped and can not detach your trailer from your vehicle.

Susan Varner 
Rating:
5.0

Everything went smoothly, I have no suggestions for improvement.

Cheri Taylor 
Rating:
5.0

Customer did not leave a comment.

James Ellison 
Rating:
4.0

Super follow up by the owner calling me on my cell as I drove by looking for the drop off. Great service!

John Wild 
Rating:
1.0

Over charge by representative not good business practices

Leonard Doby 
Rating:
5.0

Customer did not leave a comment.

Erica Kelley 
Rating:
5.0

Customer did not leave a comment.

Robert Biesecker 
Rating:
3.0

Truck was not ready when I got there had to wait about 30 min

David Mote 
Rating:
5.0

Customer did not leave a comment.

Joshua Clark 
Rating:
5.0

Customer did not leave a comment.

BARRY JOHNSON 
Rating:
5.0

Very friendly and helpful staff.

kelly standrided 
Rating:
5.0

I rent periodically for work and they are always very professional and courteous.

brian gutschick 
Rating:
5.0

Customer did not leave a comment.

Champayne Barnes 
Rating:
5.0

I have rented numerous times from Roy's Enterprise and it is always easy. They have a polite and helpful staff.

Tim Gilliatt 
Rating:
5.0

Customer did not leave a comment.

Carey Franklin 
Rating:
5.0

Keep up the great work

gena johnson 
Rating:
5.0

Customer did not leave a comment.

Rick Lee 
Rating:
2.0

Have another entrance in the back so it can be more accessible

Donnazetta Murray 
Rating:
5.0

Customer did not leave a comment.

Kirby Vinson 
Rating:
5.0

Everything was super great. They're always super nice. They're really nice people up there. They go out of their way to help you and I will go back again every time my truck breaks. I will go back there and get me over something to dry. They do really good for me Got enough for y'all

Adam Thompson 
Rating:
5.0

Customer did not leave a comment.

wesley namet 
Rating:
5.0

Nothing everything was great and I am Thankful … Great customer service A1

Cherri Saunders 
Rating:
5.0

Customer did not leave a comment.

Mary Roseberry 
Rating:
5.0

Customer did not leave a comment.

Jerry Morris 
Rating:
5.0

Customer did not leave a comment.

LINDA BOBO 
Rating:
5.0

Customer did not leave a comment.

Chris Harrison 
Rating:
5.0

Customer did not leave a comment.

William Swaim 
Rating:
5.0

I have always been very pleased with this location. I have rented Uhauls for 8 years from this same location.

Sheryl Amos 
Rating:
4.0

The U-Haul was just driving a little like it may need maintenance, but it could be fine just felt a bit off when driving it.

kayla bellamy 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Dittner 
Rating:
5.0

Customer did not leave a comment.

Jerry James 
Rating:
3.0

I can’t think of any needed improvements. The staff was very friendly and the process went very well.

gena crews 
Rating:
5.0

Customer did not leave a comment.

JOHN WITHERSPOON 
Rating:
5.0

Excellent customer service.

Felicia Harvey 
Rating:
5.0

We’ve used Roy’s several times now and they are always excellent to work with. We’ll be renting from the throughout the next few months as we complete the renovations of our house and move furniture.

Jack Riggs 
Rating:
3.0

Customer did not leave a comment.

Robert Fowler 
Rating:
5.0

Customer did not leave a comment.

Teresa Wright 
Rating:
5.0

always great service and great people

Jerry James 
Rating:
5.0

Everything was great and at Christmas time and still had no waiting and a nice experience. Much appreciated

dustin colbert 
Rating:
5.0

I love Roy and His family great people work with you.Great family business go by and See him and his wife Brenda

michelle cullertson 
Rating:
5.0

Customer did not leave a comment.

BRUCE CLOUD 
Rating:
5.0

Customer did not leave a comment.

Michael Tetter 
Rating:
4.0

Customer did not leave a comment.

DANIEL HERNANDEZ CAMACHO 
Rating:
4.0

Customer did not leave a comment.

terry whitcomb 
Rating:
5.0

Super friendly customer service, highly recommended…Excellent associate and has helped customers for years.

reggie lookabill 
Rating:
5.0

Customer did not leave a comment.

Keith Cude 
Rating:
5.0

Customer did not leave a comment.

Jerry Morris 
Rating:
5.0

Customer did not leave a comment.

willie dunn 
Rating:
5.0

Have rented open trailer from Roys Enterprise before.

dwayne damuth 
Rating:
5.0

Customer did not leave a comment.

Christian Barry 
Rating:
5.0

Customer did not leave a comment.

andrew smith 
Rating:
5.0

Easy to work with. Even called me when I was late picking up the truck to make sure I still wanted it. Truck was clean. Friendly people

Patsy Gregory 
Rating:
5.0

I HAD A 800 MILE TRIP, I CHOSE THE TRAILER, IT WAS A 2023 TRAILER , CLEAN AND NEWEST TIRES THAN ALL THE OTHERS, I NOTICED WHEEL BEARINGS ON OTHERS WERE MISSING COVERS NOT A GOOD INDICATION THAT THEY WERE SERVICED, THE TRAILER I CHOSE WORED GREAT NO PROBLEMS AT ALL .IT TOWED PERFECT.

Mike Gogan 
Rating:
5.0

Customer did not leave a comment.

Tanya Brown 
Rating:
5.0

Excellent service. Efficient, informative and helpful.

alex holt 
Rating:
5.0

Customer did not leave a comment.

RONALD INGERICK 
Rating:
5.0

Roy’s is the best Uhaul dealer around!

MICKEY SHARPE 
Rating:
5.0

Customer did not leave a comment.

Jerry Morris 
Rating:
1.0

Terrible customer service , I booked a rental for 24hrs and without notice was told had to bring vehicle back before my time ended. Tried to resolve issue over the phone with gentleman but he literally laughed at me over the phone as if he give care at all what I had to say . Very unprofessional

Jeffrey Kirkland 
Rating:
4.0

Customer did not leave a comment.

Kenneth Sipe 
Rating:
5.0

Customer did not leave a comment.

Derek Schultz 
Rating:
4.0

Customer did not leave a comment.

glenn garrison 
Rating:
5.0

Work a little faster getting a refund back. I returned truck a day early and it still says $168, hopefully it’ll update by tomorrow, since it’s still pending. Also the gear where you change from park to drive etc is VERY loose on the truck. And I recommend your trucks have electric windows and to be able to move the mirrors also. And electric door locks, I’ve had one with these and it was wonderful, If it was just one person it’d be near impossible

Natalie Wetherbee 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA HARATY 
Rating:
5.0

Keep doing what you do.

Terry Miller 
Rating:
5.0

Customer did not leave a comment.

Chareesta Handy 
Rating:
1.0

I had asked for a utility dolly and never received one, they lied about how much gas was in the truck when I picked it up, rushed me out of the store basically as soon as they got my money.

Andrew Ross 
Rating:
4.0

Customer did not leave a comment.

chenoa dowd 
Rating:
5.0

Customer did not leave a comment.

domonique baldwin 
Rating:
5.0

Will rent here again. They were great.

michelle pulis 
Rating:
5.0

I have dropped off there before.

Donald Durham 
Rating:
5.0

Very nice people

Lisza Shoemaker 
Rating:
3.0

Customer did not leave a comment.

Bruce Meissner 
Rating:
5.0

Customer did not leave a comment.

Robert Duffey 
Rating:
5.0

Customer did not leave a comment.

lee davis 
Rating:
5.0

Great service best i have had with U haul he pulled teuck out for me and was very nice

Gail Bell 
Rating:
5.0

I found all aspects easy and professionsl.

MICHAEL NAGLIERi 
Rating:
5.0

Customer did not leave a comment.

Nicholas Marola 
Rating:
5.0

Customer did not leave a comment.

Michael Todd 
Rating:
5.0

Great experience

Anthony Holmes 
Rating:
5.0

Customer did not leave a comment.

Justin Whisner 
Rating:
5.0

Nothing 😐

Travis Medley 
Rating:
5.0

The service was excellent

Patricia Fried 
Rating:
5.0

Customer did not leave a comment.

james steiner 
Rating:
5.0

Great customer service. Top notch.

Bruce Clark 
Rating:
5.0

Customer did not leave a comment.

vivan banks 
Rating:
5.0

Customer did not leave a comment.

DEBORAH HEALEY 
Rating:
5.0

Customer did not leave a comment.

Frank Bird 
Rating:
5.0

Customer did not leave a comment.

Philip Tran 
Rating:
5.0

Customer did not leave a comment.

John TESONE 
Rating:
5.0

The owners were amazing. Very friendly and the truck rental experience was top notch.

Tammy Shepherd 
Rating:
5.0

Customer did not leave a comment.

Clifford Loper 
Rating:
5.0

Roy’s Enterprise has consistently gone the extra mile on each rental I’ve made there over many years now.

Mickey Sharpe 
Rating:
5.0

Customer did not leave a comment.

Nicole Kressler 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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