U haul changed my pickup location the evening before to a closed location. I had to use the app to get the truck . I had to speak to at least 4 different people to get the app to work . It was well over an hour before I could get the truck . We could not get all of our things and had to leave our stove and refrigerator because the dolly I rented was not in my rental . The app is terrible and kept freezing up . It is not my phone because it’s brand new. Very disappointed.
Kristen S
Customer Reviews for Royce Daigle Sls & Del Ruth St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This UHAUL physical location was fine. The app was horrible! I rented a UHAUL truck at a different location a couple of years ago and had a very similar experience. That location was also fine but the app was terrible! You can improve things by hiring a human and getting rid of the app.
Carey RMs. Sarah was very helpful.
Luwanna BKnowledgeable, helpful and friendly service. Very professional.
Ty VHave the facility open on weekends
Ulysses BI rented the truck and put my nephew as the driver. We'll, he ran two loads for me from our old house to our new house. The day after he was supposed to be off, but with the weather starting to turn, he got called to work. My bonus daughter was in on leave so I asked her to take the truck back since my nephew was called to work and we wouldn't make the 3 o clock drop off. Well she took the truck back and got a lecture because her name wasn't on the contract. First, it was not the driver's fault he got called to work. 2nd, it wasn't my daughters fault i asked her to drive the truck back. It was mine. 3rd. I had no idea it was a federal offense for someone to drive it from coopershill rd to the drop off. The professionaìl thing to have done was for them to call me since I asked them to take it back. When I called, I was told I should have called before she got behind the wheel. My daughter is an e5 in the navy and I thought there would be no problem driving it no more than 5 miles to turn it in for me. I felt threaten3
Logan AJust fine as is.
Eugene ZDropped off on a Sunday afternoon. Gate was open, several parking spots open. Completed close out on phone.
Robert EThe service was commendable, I did have trouble with the equipment, but the reps steered me in the right direction to get the problem fixed in a quite timely manner!!! Had us on our way and to our destination in less than an hour!!! Awesome job!!!
Julie ETrailer vehicle tie downs need to be serviced. Had to use different means to tie down vehicle.
Brady LBetter customer service. It's horrible. Uhaul it's self not this Location.
Roland DVery fast and friendly service
JESUS JHave personnel onsite or at least standing-by to come to the location in case there is a customer problem. While I understand Sulphur was hit hard by Laura, you chose to be open for rentals. If you do not or cannot answer your phone to assist stranded customers who had to wait for an hour onsite with a 71 year old woman in the hot sun, then you should not have opened.
Mike Brented from this location several times and never had any problems.
Tamara PWhen a customer brings a truck back 24hrs before his time is up and turns the key in 2hrs before his time is up because I was told that bringing the truck back early does not save me money, that customer should not have to be fined 20 to 30 dollar because Uhaul, who claimed they attempted to contact me but was unsuccselful made copies of the truck key then put an extra fee on my account. Never go to sulphur's Uhaul again
Albert RI rented a dolly and it was not in the truck and I still got charged for it.
Jefrey TThe best place to rent from in Sulphur La. the ladies are the best.
Kathy BTodo bien,excelente gracias
jorge sVery friendly, professional, and compassionate of your moving needs. They had all the equipment I needed and was only a phone call away. 5 star company!
constance tExtended hours
Jerry YVery friendly and helpful
Austin PHad my reservation switched last minute to a different location across town, there was nobody available at the location during the advertised hours of operation, the check in process via the Uhaul app was a terrible experience as they are in a low cell coverage area, the truck was disgustingly dirty upon pickup, the cab was full of white dog hair and dog food and the covered bed had clumps of mud scattered about. The appliance dolly I requested and paid for was not provided. Had a terrible experience with Uhaul customer service after being COLD transferred to 4 different departments while trying to submit a complaint. Was unable to complete the online drop off via the Uhaul app nor would it allow me to submit any compliants. I will be contacting customer service for refunds as what I was charged for services that I did not receive.
Eddie BGreat job... I was in and out in no time! Thanks.
michael cSince I was alone preparing for this move (no family locally), these folks helped me with my car. Greatly appreciated!
Linda DI had spoken to the lady to make arrangements to drop the trailer off late bc I was at work. She assured me that it would be fine. She didn't tell me she was going to charge for an extra day. Plus she tacked on a cleaning charge. I have pictures of the trailer when I dropped it off. It was clean. So I ended up getting charged an extra $50 on one of their smallest trailers. CLEARLY squeezing out every dollar possible is more important than customer service. Hope losing business was worth the extra $50. I'm definately going to blast this place on all possible social media. Just another prime example of corporate American greed.
Derwin DEasy process and personable staff. I would definitely use them again if needed.
Paula GThe lady who runs this place is wonderful! I will definitely be back when I need to rent a truck or trailer & I will recommend this location to friends.
Elspheth PThis location is absolutely the best. Lois in the office is the absolute best. I will use them for any of my UHaul needs, and will recommend to anyone I know who is need of their services! THANK YOU LOIS! ~Jami Johnson :)
Jamie JVery nice lady worked and got me in and out wish all locations was of her standards
rhett mThe lady that helped at the Sulphur store was so awesome!!! She is a huge asset to your company! Outstanding customer service! Thank you!
Betty AThe best área
Julio DVer good
Julio dI wouldn't change anything
Craig MMore available equipment. I tried for 3 weeks to rent a small vehicle in my area & had to rent a trailer in the end. During this time the customer service from this location was extremely friendly & would have been happy to help but the equipment was not available. Even through I wasn't able to rent what I actually wanted these 2 ladies were GREAT!
PATRICIA DRead the email I sent customer service , I got ripped off by your company . Will never use you again .
mark sIt was a great experience, you need more people like the lady there.
John EThis was one of the nicest ladies we’ve ever done business with. She was a huge help in getting us the help and equipment we needed! Would rent from her again!
Betty FGive the customer what they ask for. I had to wait an hour to pick my truck because they did not get one to my preferred location. The pick up location did not open as early as my preferred. Neither location had the utility dolly that was requested at time of reservation. It cost me 59 dollars to buy one...unacceptable and I feel a reimbursement would be appropriate. Truck was not full of fuel when I picked it up costing me more delay in getting loaded and on the road. I am not happy with the service I was provided. I recieved a call the night before I was to pick up advising of location change...I gave you guys two weeks to get what I asked for and it was nothing out of the ordinary. Very dissatisfied.
TERRY HThis was a 24 hr drop off location, so we were able to drive up after hours which made it convenient for us. There was a key box and slot for a copy of our contract. We left the rental truck in the lot and I received a receipt through my email. I was a little concerned because things are different from years ago when I have rented before, but it turned out to be much better than before. Things were very smooth on both ends (picking up and dropping off). The last thing I want to worry about when moving is the truck. That is the thing I need to be able to depend on. Also, another company which I will leave nameless wanted to charge me double.
Sarah GStay open later on Saturday. And I couldn't open the receipt on the email
Nona H