Comentarios del cliente para Royale Financial Services LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Royale Financial Services LLC

Grado total:

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Mahelene L.
Grado:

No was there and they charged me extra money

Abdullah A.
Grado:

El cliente no dejó un comentario.

Susan E.
Grado:

The truck looked as though it had not been cleaned in a very long time. In this dangerous time it is URGENT that disinfecting be done on every truck or piece of equipment you rent. I was in fear of infecting myself with COVID-19 when I got inside the truck. I am a very careful person and this still made me nervous.

Alan T.
Grado:

--

Daphne T.
Grado:

He was very helpful and had to stay late to straighten out the situation.

Trenita F.
Grado:

El cliente no dejó un comentario.

Barbara S.
Grado:

They charged me 25$ for a cleaning fee and the truck was already dirty..

William F.
Grado:

El cliente no dejó un comentario.

Alan T.
Grado:

El cliente no dejó un comentario.

Meryl M.
Grado:

Pick up point was great. The automated texts were still sending different pick up locations after I had confirmed the pick up with a call.

Jasmine G.
Grado:

El cliente no dejó un comentario.

JOHN H.
Grado:

Wanted $29.00 to sweep the truck. We swept it in 2 minutes.

Ana Rosa R.
Grado:

Everything was good Tell I recibe My Invoice I Came drop About 3 min After 6 pm And They was closing they tell There’s Some charge For and I got That But I found At my bill Charger for Cleaning And I return The vehículo Clean Soo Why Is that charge I Responded when I got my invoice And I ask why Are they charge me For something I Do it and never responded !!!

Dustin S.
Grado:

Truck had to be jumped off

Aqi D.
Grado:

El cliente no dejó un comentario.

lisa A.
Grado:

El cliente no dejó un comentario.

Cathy W.
Grado:

El cliente no dejó un comentario.

Alan T.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

Quick and easy. The gentlemen that assisted me was friendly and efficient.

rodney L.
Grado:

El cliente no dejó un comentario.

mark W.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

El cliente no dejó un comentario.

betty Q.
Grado:

El cliente no dejó un comentario.

GINA E.
Grado:

El cliente no dejó un comentario.

Jesse G.
Grado:

El cliente no dejó un comentario.

Melissa M.
Grado:

El cliente no dejó un comentario.

LISA W.
Grado:

El cliente no dejó un comentario.

Nicole P.
Grado:

Upon returning the U-Haul to this location with a quarter of a tank of gas more than was supposed to be left in it I am told that I am going to be charged for going 5 miles over my allowed mileage. Then I am handed a broom and told that I have to sweep out the back of the U-Haul again because I left a few pieces of grass in the cargo trailer. So instead of being reimbursed for the extra $20.00 in fuel that I returned the U-Haul with I am charged for $2.16 worth of mileage and threatened to be charged another $25.00 for three pieces of grass in a 20 ft trailer. So again I most definitely will not be recommending U-Haul to any one. I will be taking my future business to Penske from now on and letting every one I know about my experience with U-Haul.

Genoah C.
Grado:

Kind of a twilight squeeze getting trucks into the space.

Aibek M.
Grado:

I could not upload the photos during after service hours using my mobile phone due to the app giving an error. I couldn't do it several times, so I eventually gave up. You can check the log files. Can you reimburse the after-hours service fee?

josh A.
Grado:

El cliente no dejó un comentario.

Charla M.
Grado:

El cliente no dejó un comentario.

Delia T.
Grado:

El cliente no dejó un comentario.

tim H.
Grado:

Worst experience ever. Will NEVER use UHaul to go to Tuscaloosa again. NEVER!!! UHaul should be banned from Tuscaloosa immediately since there are no damn convenient drop off locations. I got nothing but the run around from UHaul. This entire experience has soured me on UHaul completely. I will encourage others to avoid UHaul completely. NEVER use UHaul in Tuscaloosa, AL!!

JUDY R.
Grado:

The people were very helpful and knowledgeable about what I needed and answered all my questions. I would recommend and use their place again

KAREN R.
Grado:

El cliente no dejó un comentario.

Allison B.
Grado:

El cliente no dejó un comentario.

James S.
Grado:

Every thing was great

SUSAN E.
Grado:

The people were friendly and helpful, and the price was fair.

kenny B.
Grado:

This location needs a better sign marking it as U-Haul. They had no inventory on hand which made it difficult to find. It is hard to drive by a location and then have to turn around while pulling a trailer on a busy highway.

LARRY N.
Grado:

El cliente no dejó un comentario.

mark B.
Grado:

El cliente no dejó un comentario.

Craig A.
Grado:

El cliente no dejó un comentario.

Matthew E.
Grado:

Clean the windshield before customers pick up the vehicle.

Deborah P.
Grado:

They did not have a dolly for us to use. Make sure that locations have the proper equipment for the reservation.

Mary Kathryn G.
Grado:

El cliente no dejó un comentario.

Bradley B.
Grado:

El cliente no dejó un comentario.

Trevor R.
Grado:

Wish there was someone there to talk to about my questions. Had to call Uhaul instead.

Cornell H.
Grado:

El cliente no dejó un comentario.

Mary Kathryn G.
Grado:

This location needs a larger U-Haul sign. Difficult to see if you’re not familiar with the area but other than that very easy drop off.

Austin L.
Grado:

I would have liked to know that my mattress bags were not at the new location.

James B.
Grado:

I've used Uhal twice in the last 2 years on line and at a Uhal store,each time I ended up with a larger truck then needed.

lucile L.
Grado:

Nothing needs improvement,service was absolutely wonderful,.

CHUCK C.
Grado:

El cliente no dejó un comentario.

Vicki G.
Grado:

El cliente no dejó un comentario.

Christian L.
Grado:

El cliente no dejó un comentario.

Andrew K.
Grado:

Somehow, my pickup location was changed to a place 1.5 hrs away....I had a print out of my reservation stating the McF location. Thankfully there was one trailer left in the Size I needed and these people made it all work.

RICKY L.
Grado:

El cliente no dejó un comentario.

Keith M.
Grado:

The key in the lock box didn't match our truck assigned so I waiting on hold for a very long time trying to get it sorted out

Jurandir A.
Grado:

El cliente no dejó un comentario.

Nano S.
Grado:

(BTW, this review is for UHAUL CORPORATE not the pickup location) . I was very unhappy when I received the email two days prior to my pickup of my 10ft truck that I would be getting a 15ft truck. I called customer service and they informed that there were none available. I remarked "I MADE A RESERVATION FOR A 10ft TRUCK! If I wanted a 15ft truck that is what I would have asked for". No concession was made just a comment back "well its a big weekend for the college kids moving". VERY FRUSTRATING!!! There should have been communication made when I initially made the reservation that I was not going to be getting a 10ft truck NOT LAST MINUTE! Again, I should have received some compensation for the inconvienence and poor communication. This will be something that will stick with me for sure.

Jo Ann M.
Grado:

NORTHPORT LOCATION (0 *) :( I WILL NEVER EVER SET FOOT IN THIS LOCATION AGAIN !! - HORRIBLE CUSTOMER SERVICE !!! :( IT WAS A PAWN SHOP & I WAS MET AT THE DOOR BY A LARGE WHITE GURAD DOG THAT BARKED AT ME & STOOD IN FRONT OF THE DOOR! I DID NOT WANT TO ENTER THE STORE & WHEN I STEPPED IN THE DOOR THE DOG WOULD NOT LET ME IN & CONTINUED TO BARK AT ME.. I ASKED THE MAN COME & TO PUT THE DOG UP & PUT IT UP NOW! HE ACTED MAD & TOOK HIS TIME COMING TO GET THE DOG. HE DID NOT SAY A WORD TO ME & PUT IT UP IN A BACK ROOM. THERE WERE 3 PEOPLE IN THE STORE & THE GIRL AT THE REGISTER LOOKED VERY UNEASY BUT DID HER BEST TO BE PLEASANT. THEY HAD A COMPUTER PROBLEM... THE MAN HAD TO CAME OVER TO TRY TO FIX IT BUT HAD TROUBLE TOO. HE STILL HAD NOTHING TO SAY & THERE WAS A WOMAN SITTING IN A CHAIR BEHIND THE COUNTER & SHE STAIRED STRAIGHT AHEAD & NEVER SAID A WORD... EVERY TIME I SPOKE, THE DOG BARKED AT ME FROM BEHIND THE CLOSED DOOR. I FELT "VERY" UNCOMFORTABLE IN THAT STORE :( ! THE MAN WENT TO ATTACH THE TRAILER TO OUR TRUCK, HE STILL DID NOT SAY ANYTHING OTHER THAN TO ASK IF I HAD AN ADAPTER FOR THE TRAILER HOOKUP. HE ASKED MY HUSBAND TO PULL UP SO HE COULD LOOK INSIDE THE TRAILER.. WHEN I ASKED IF I COULD INSPECT THE INSIDE OF THE TRAILER TO SEE FOR MYSELF IF IT WAS IN GOOD CONDITION, HE BARELY OPENED THE DOOR & SLAMED IT SHUT & WALKED OFF STILL NEVER SAYING A WORD!!

Mike C.
Grado:

El cliente no dejó un comentario.

Lamar P.
Grado:

El cliente no dejó un comentario.

Erica G.
Grado:

El cliente no dejó un comentario.

RONALD C.
Grado:

El cliente no dejó un comentario.

Brian S.
Grado:

Truck was very dirty on inside

John S.
Grado:

El cliente no dejó un comentario.

Shane W.
Grado:

We were charged a cleaning fee and having rented trucks in the past I am very conscious of ensuring that they are clean and empty of any debris upon returning. This truck was clean and in the same condition as when picked up. I am disputing this cleaning fee and will not accept it. I want it refunded immediately. It is evident that this location, which is also a pawn shop, uses underhanded and dishonest practices to ensure revenue from returns.

Joseph T.
Grado:

Wasn't the location I asked for. Didn't have the truck I asked for.

David C.
Grado:

El cliente no dejó un comentario.

CASEY J.
Grado:

El cliente no dejó un comentario.

Deborah K.
Grado:

Nothing,, service was excellent

Mary S.
Grado:

The truck was clean but the ride was bouncing loaded and unloaded. It pulled to the right the whole time. I drove same type truck from Penske and it wasn't nothing like this ruff ride.

Susan W.
Grado:

El cliente no dejó un comentario.

Dan J.
Grado:

El cliente no dejó un comentario.

Mark J.
Grado:

El cliente no dejó un comentario.

Arben S.
Grado:

El cliente no dejó un comentario.

Michael W.
Grado:

El cliente no dejó un comentario.

William K.
Grado:

El cliente no dejó un comentario.

Lawrence L.
Grado:

El cliente no dejó un comentario.

william M.
Grado:

El cliente no dejó un comentario.

Vandale C.
Grado:

Everything fine

sheryl H.
Grado:

This location was willing to take us when the other original location lot was full.

JOy T.
Grado:

I originally requested a 15 ft from meridian with car trailer did not get call until Thurs when I was supposedly reserved for sat Wrong sz uhaul had to drive 90 miles out of my way to get right so customer service was terrible and I wuestioned if they had even passed elementary school. I was not not compensated for extra time or gas it took to go 90 miles there and back out of my way to pickup in Tuscaloosa so I lost an entire day of packing due to uhaul inconvenience and was forced to leave half of my things on my move out of state. I will never use uhaul again. Would not recommend to my worst enemg

Steven H.
Grado:

I have zero issues with the location itself. The staff was friendly and helpful. My issue is with U Haul itself. When I tried to check in online the staffer was incompetent and insisted on calling the numbers of friends and family to test them. I don't appreciate having people I care about harassed. That alone has given me resolve never to do business with U Haul again. Also, don't charge people for cleaning when they've removed everything. That's fucking bullshit.

Patrick S.
Grado:

Have the uhaul trucks SERVICED and make sire they have plenty of oil, power steering fluid, exc. Also having them atleast 1/2 wY clean would be nice.

Jennifer B.
Grado:

El cliente no dejó un comentario.

zachary H.
Grado:

El cliente no dejó un comentario.

Dennis B.
Grado:

El cliente no dejó un comentario.

Leonard D.
Grado:

El cliente no dejó un comentario.

David C.
Grado:

El cliente no dejó un comentario.

ranthone P.
Grado:

Well" i wasnt offered a regular dolly or a appliance dolly at any time. But service was fast and simple, that was a plus.

Bruce B.
Grado:

El cliente no dejó un comentario.

yvonne H.
Grado:

El cliente no dejó un comentario.

Todd S.
Grado:

El cliente no dejó un comentario.

Allen W.
Grado:

El cliente no dejó un comentario.

Andy K.
Grado:

El cliente no dejó un comentario.

FARICE C.
Grado:

I was sent to 3 different locations to obtain a cargo van only to be told there are none in this area, after I made a reservation 2/3 weeks in advance. I was told at that time, there would be one available. The truck I was given, was very difficult to drive and handle, considering I am 71 years old.

Mingjun Z.
Grado:

Even there is no another customers reservation, the store still won't us expand 6 hours to 24 hours.

No reviews have been submitted for this location.

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