Comentarios del cliente para Royale Financial Services LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Royale Financial Services LLC

Grado total:

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Trevor R. en

Grado:

Wish there was someone there to talk to about my questions. Had to call Uhaul instead.

Cornell H. en

Grado:

El cliente no dejó un comentario.

Mary Kathryn G. en

Grado:

This location needs a larger U-Haul sign. Difficult to see if you’re not familiar with the area but other than that very easy drop off.

Austin L. en

Grado:

I would have liked to know that my mattress bags were not at the new location.

James B. en

Grado:

I've used Uhal twice in the last 2 years on line and at a Uhal store,each time I ended up with a larger truck then needed.

lucile l. en

Grado:

Nothing needs improvement,service was absolutely wonderful,.

CHUCK C. en

Grado:

El cliente no dejó un comentario.

Vicki G. en

Grado:

El cliente no dejó un comentario.

Christian L. en

Grado:

El cliente no dejó un comentario.

Andrew K. en

Grado:

Somehow, my pickup location was changed to a place 1.5 hrs away....I had a print out of my reservation stating the McF location. Thankfully there was one trailer left in the Size I needed and these people made it all work.

RICKY L. en

Grado:

El cliente no dejó un comentario.

Keith M. en

Grado:

The key in the lock box didn't match our truck assigned so I waiting on hold for a very long time trying to get it sorted out

Jurandir A. en

Grado:

El cliente no dejó un comentario.

Nano S. en

Grado:

(BTW, this review is for UHAUL CORPORATE not the pickup location) . I was very unhappy when I received the email two days prior to my pickup of my 10ft truck that I would be getting a 15ft truck. I called customer service and they informed that there were none available. I remarked "I MADE A RESERVATION FOR A 10ft TRUCK! If I wanted a 15ft truck that is what I would have asked for". No concession was made just a comment back "well its a big weekend for the college kids moving". VERY FRUSTRATING!!! There should have been communication made when I initially made the reservation that I was not going to be getting a 10ft truck NOT LAST MINUTE! Again, I should have received some compensation for the inconvienence and poor communication. This will be something that will stick with me for sure.

Jo Ann M. en

Grado:

NORTHPORT LOCATION (0 *) :( I WILL NEVER EVER SET FOOT IN THIS LOCATION AGAIN !! - HORRIBLE CUSTOMER SERVICE !!! :( IT WAS A PAWN SHOP & I WAS MET AT THE DOOR BY A LARGE WHITE GURAD DOG THAT BARKED AT ME & STOOD IN FRONT OF THE DOOR! I DID NOT WANT TO ENTER THE STORE & WHEN I STEPPED IN THE DOOR THE DOG WOULD NOT LET ME IN & CONTINUED TO BARK AT ME.. I ASKED THE MAN COME & TO PUT THE DOG UP & PUT IT UP NOW! HE ACTED MAD & TOOK HIS TIME COMING TO GET THE DOG. HE DID NOT SAY A WORD TO ME & PUT IT UP IN A BACK ROOM. THERE WERE 3 PEOPLE IN THE STORE & THE GIRL AT THE REGISTER LOOKED VERY UNEASY BUT DID HER BEST TO BE PLEASANT. THEY HAD A COMPUTER PROBLEM... THE MAN HAD TO CAME OVER TO TRY TO FIX IT BUT HAD TROUBLE TOO. HE STILL HAD NOTHING TO SAY & THERE WAS A WOMAN SITTING IN A CHAIR BEHIND THE COUNTER & SHE STAIRED STRAIGHT AHEAD & NEVER SAID A WORD... EVERY TIME I SPOKE, THE DOG BARKED AT ME FROM BEHIND THE CLOSED DOOR. I FELT "VERY" UNCOMFORTABLE IN THAT STORE :( ! THE MAN WENT TO ATTACH THE TRAILER TO OUR TRUCK, HE STILL DID NOT SAY ANYTHING OTHER THAN TO ASK IF I HAD AN ADAPTER FOR THE TRAILER HOOKUP. HE ASKED MY HUSBAND TO PULL UP SO HE COULD LOOK INSIDE THE TRAILER.. WHEN I ASKED IF I COULD INSPECT THE INSIDE OF THE TRAILER TO SEE FOR MYSELF IF IT WAS IN GOOD CONDITION, HE BARELY OPENED THE DOOR & SLAMED IT SHUT & WALKED OFF STILL NEVER SAYING A WORD!!

Mike C. en

Grado:

El cliente no dejó un comentario.

Lamar P. en

Grado:

El cliente no dejó un comentario.

Erica G. en

Grado:

El cliente no dejó un comentario.

RONALD C. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

Truck was very dirty on inside

John S. en

Grado:

El cliente no dejó un comentario.

Shane W. en

Grado:

We were charged a cleaning fee and having rented trucks in the past I am very conscious of ensuring that they are clean and empty of any debris upon returning. This truck was clean and in the same condition as when picked up. I am disputing this cleaning fee and will not accept it. I want it refunded immediately. It is evident that this location, which is also a pawn shop, uses underhanded and dishonest practices to ensure revenue from returns.

Joseph T. en

Grado:

Wasn't the location I asked for. Didn't have the truck I asked for.

David C. en

Grado:

El cliente no dejó un comentario.

CASEY J. en

Grado:

El cliente no dejó un comentario.

Deborah K. en

Grado:

Nothing,, service was excellent

Mary s. en

Grado:

The truck was clean but the ride was bouncing loaded and unloaded. It pulled to the right the whole time. I drove same type truck from Penske and it wasn't nothing like this ruff ride.

Susan W. en

Grado:

El cliente no dejó un comentario.

Dan J. en

Grado:

El cliente no dejó un comentario.

Mark J. en

Grado:

El cliente no dejó un comentario.

Arben S. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

El cliente no dejó un comentario.

William K. en

Grado:

El cliente no dejó un comentario.

Lawrence L. en

Grado:

El cliente no dejó un comentario.

william m. en

Grado:

El cliente no dejó un comentario.

Vandale C. en

Grado:

Everything fine

sheryl h. en

Grado:

This location was willing to take us when the other original location lot was full.

JOy T. en

Grado:

I originally requested a 15 ft from meridian with car trailer did not get call until Thurs when I was supposedly reserved for sat Wrong sz uhaul had to drive 90 miles out of my way to get right so customer service was terrible and I wuestioned if they had even passed elementary school. I was not not compensated for extra time or gas it took to go 90 miles there and back out of my way to pickup in Tuscaloosa so I lost an entire day of packing due to uhaul inconvenience and was forced to leave half of my things on my move out of state. I will never use uhaul again. Would not recommend to my worst enemg

Steven H. en

Grado:

I have zero issues with the location itself. The staff was friendly and helpful. My issue is with U Haul itself. When I tried to check in online the staffer was incompetent and insisted on calling the numbers of friends and family to test them. I don't appreciate having people I care about harassed. That alone has given me resolve never to do business with U Haul again. Also, don't charge people for cleaning when they've removed everything. That's fucking bullshit.

Patrick S. en

Grado:

Have the uhaul trucks SERVICED and make sire they have plenty of oil, power steering fluid, exc. Also having them atleast 1/2 wY clean would be nice.

Jennifer B. en

Grado:

El cliente no dejó un comentario.

zachary h. en

Grado:

El cliente no dejó un comentario.

Dennis B. en

Grado:

El cliente no dejó un comentario.

Leonard D. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

ranthone p. en

Grado:

Well" i wasnt offered a regular dolly or a appliance dolly at any time. But service was fast and simple, that was a plus.

Bruce B. en

Grado:

El cliente no dejó un comentario.

yvonne h. en

Grado:

El cliente no dejó un comentario.

Todd S. en

Grado:

El cliente no dejó un comentario.

Allen W. en

Grado:

El cliente no dejó un comentario.

Andy K. en

Grado:

El cliente no dejó un comentario.

FARICE C. en

Grado:

I was sent to 3 different locations to obtain a cargo van only to be told there are none in this area, after I made a reservation 2/3 weeks in advance. I was told at that time, there would be one available. The truck I was given, was very difficult to drive and handle, considering I am 71 years old.

Mingjun Z. en

Grado:

Even there is no another customers reservation, the store still won't us expand 6 hours to 24 hours.

Bill B. en

Grado:

fast, easy drop off.

Stephen D. en

Grado:

The guy that took care of the trailer drop off told me that I could be liable for as much as triple my rate by dropping off the trailer at a different location in Tuscaloosa. U-Haul has got to be more clear about how this works .

james t. en

Grado:

El cliente no dejó un comentario.

Aaron D. en

Grado:

The Royale Pawn folks were pretty nice. The trailer I rented was really beat up and old. You could just tell no one had really taken care of it. This is not Royale Pawn's fault but just the luck-of-the-draw for me.

Mingjun Z. en

Grado:

El cliente no dejó un comentario.

kim f. en

Grado:

El cliente no dejó un comentario.

latisha a. en

Grado:

El cliente no dejó un comentario.

mark m. en

Grado:

El cliente no dejó un comentario.

Aidan V. en

Grado:

El cliente no dejó un comentario.

Phillip C. en

Grado:

El cliente no dejó un comentario.

Kyle M. en

Grado:

No suggestions. Couldn’t have been easier or faster.

Frank R. en

Grado:

El cliente no dejó un comentario.

JUSTIN P. en

Grado:

The locations I rented from where great. The issue I have are I was charged for mileage at the drop off location and the location I rented from advised me that there was no limit on one way travel. I have called and cannot get in touch with U-Haul customer service about this issue.

Herman S. en

Grado:

El cliente no dejó un comentario.

Steve Y. en

Grado:

El cliente no dejó un comentario.

joe p. en

Grado:

El cliente no dejó un comentario.

Greg B. en

Grado:

This location is difficult when driving 26 foot truck. People were great.

Ken R. en

Grado:

El cliente no dejó un comentario.

Tiffany G. en

Grado:

El cliente no dejó un comentario.

BRIDGET J. en

Grado:

Service was great!

David M. en

Grado:

El cliente no dejó un comentario.

Jean S. en

Grado:

move went fine; truck was easy to drive although I really missed a rearview mirror!

Paul B. en

Grado:

El cliente no dejó un comentario.

julie h. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

Consistent excellence in service

Joshua B. en

Grado:

Need more uhaul supplies on site and need to train staff better for how to handle reservations and payments.

Greg H. en

Grado:

El cliente no dejó un comentario.

robin r. en

Grado:

Nothing that I know of!!

John H. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Katie C. en

Grado:

The truck was filthy. And, as usual, the reservation location was not where I had asked to pick up. The only positive thing I have to say is that they actually charged the correct amount- this time.

James G. en

Grado:

El cliente no dejó un comentario.

Wayne C. en

Grado:

El cliente no dejó un comentario.

Emily A. en

Grado:

El cliente no dejó un comentario.

Lavinnie C. en

Grado:

Customer service was great at location besides the dog! My problem was the U-Haul themselves. The first one I had, the battery was dead! The second one was a disgrace to customers! The U-Haul put me down beside the road for 1 1/2 hours in a location that I didn’t have service! Luckily a man stopped that knew about vehicles & fixed the problem! I will give no stars! I have been calling all day to report my problems & would stay on hold each time over 20 minutes! The worst $187.00 ever spent!

David A. en

Grado:

Great service! Will definitely use this location again!

chris w. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

Great service! I rent from this location several times a spring and never have I had a bad experience!

rudolph s. en

Grado:

Great service

Kayla W. en

Grado:

El cliente no dejó un comentario.

Ronald L. en

Grado:

El cliente no dejó un comentario.

Thomas T. en

Grado:

El cliente no dejó un comentario.

. en

Grado:

El cliente no dejó un comentario.

JOSHUA M. en

Grado:

Great Service

Terry R. en

Grado:

Very good experience here. Had to come here when my original designated location informed me they no longer handled UHaul.

Pat C. en

Grado:

El cliente no dejó un comentario.

Kim E. en

Grado:

El cliente no dejó un comentario.