Customer Reviews for Pawn Royale
(U-Haul Neighborhood Dealer)

893 reviews

1019 Mcfarland Blvd N   Northport, AL 35476

(205) 345-4321

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 345-4321

1019 Mcfarland Blvd N
Northport, AL 35476

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Sat: 10 am–5 pm
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

HOWARD PAIGE 
Rating:
5.0

Customer did not leave a comment.

Jordan Terry 
Rating:
4.0

Customer did not leave a comment.

Jim Troutman 
Rating:
4.0

I requested blankets but they were not provided. However, when I called to have the blanket charge removed, the associate had already removed them.

Steve Kellough 
Rating:
5.0

Customer did not leave a comment.

George Norris 
Rating:
3.0

Was given a truck with cement dust on wheels by the pick up site location and since I didn't mention it at that time the drop off location wants to charge me to clean up something that I didn't create. Also charged me for an extra day since I was half hour late... eventhough I tried calling to communicate this but they wouldn't answer and automated service couldn't connect me with anyone. Poor customer service by UHaul then you want to blame and charge me. I will go out of my way not to use Uhaul in the future due to the negligence of the personnel and lack of live operators to assist with the situation. You guys suck and are a rip off... no stars out of 10 from me!

Russell LuQuire 
Rating:
5.0

Truck was great except it heavily smelled like cigarettes. I wish there was a way to make smokers spray it with Lysol when returning for the rest of us.

Kim Colburn 
Rating:
5.0

Customer did not leave a comment.

VINCENT HUNTER 
Rating:
3.0

Nothing on the location, but be wary of the extra charges to gas. We filled up the tank to the amount that we received the truck, and were still charged.

Silas Stocks 
Rating:
3.0

Customer did not leave a comment.

Shane Sanders 
Rating:
5.0

Customer did not leave a comment.

William Brown 
Rating:
4.0

Customer did not leave a comment.

Nicole Belcher 
Rating:
4.0

Customer did not leave a comment.

Tracy Hoyle 
Rating:
3.0

The check engine light was on. Steps should be installed making it easier to get in and out of the cab.

Mike Yennie 
Rating:
5.0

Perfect

Sandra McClinton 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Deese 
Rating:
1.0

Customer did not leave a comment.

SYLMEIKA RODGERS 
Rating:
4.0

I wasn't told about needing to take pictures of the mileage. I did everything else. I'll use them again.

Barry Ragland 
Rating:
2.0

gas cap was missing, check engine light was on, engine ran really rough, trash in the cab, not what I expect from U=haul.

robert strickland 
Rating:
5.0

The check out/check in experience was easy and my cost was right on the money! The associates at both, the Northport and Decatur location were awesome. I would definitely use/recommend again!

Halley Morse 
Rating:
4.0

Customer did not leave a comment.

EMILY ERWIN 
Rating:
2.0

The location was closed mid day on a Wednesday. The vehicle had a couple of warning lights on it, including the check engine light. This likely indicates a lack of upkeep.

Richard Henry 
Rating:
4.0

Customer did not leave a comment.

Emily Gicewicz 
Rating:
5.0

Great service from the guy we rented from and everything was easy with drop off. Highly recommend, and would definitely use again if needed.

Judy TANNER 
Rating:
3.0

The customer service was horrible!!

Laurcatsia Freeman 
Rating:
3.0

Customer did not leave a comment.

johnny heritage 
Rating:
4.0

The truck was dropped off after hours

CAROLYN GAFF 
Rating:
5.0

Customer did not leave a comment.

TERRY REDMILL 
Rating:
5.0

Customer did not leave a comment.

Casey Summerlin 
Rating:
4.0

Customer did not leave a comment.

TERRY REDMILL 
Rating:
5.0

Customer did not leave a comment.

Brian Buchanan 
Rating:
5.0

A perfect UHaul experience. Mack made our rental easy!

Bradley Waggoner 
Rating:
3.0

Customer did not leave a comment.

Kimberly Cooper 
Rating:
5.0

Easy drop off process, good service!

Terry Redmill 
Rating:
2.0

Have the app to where it works when picking up a truck when business is closed. The app failed me and I called to get it resolved with no luck . Took truck back and it seemed like an inconvenience to return it .

Rodney Ward 
Rating:
5.0

I always get excellent help at this location. I have used them numerous times and plan on using them again.

alan tisdal 
Rating:
5.0

Friendly. Informative. Helpful.

Jennifer Fisher 
Rating:
5.0

Ms Shriver went above and beyond to make sure my order was ready for me. All equipment was ready and on time. She was a pleasure to work with.

Earl Kennedy 
Rating:
5.0

Easy return

alan whinery 
Rating:
5.0

Customer did not leave a comment.

Darlyn Genota 
Rating:
5.0

Customer did not leave a comment.

Preetam Pardeshi 
Rating:
4.0

Get rid of the dog on the inside so we can do business on the inside and not standing on the outside of the store. Stop the mileage charges they are not fair.

Dennis Brown 
Rating:
5.0

Cute bald guy working

Ashton Thompson 
Rating:
5.0

Customer did not leave a comment.

Daniel Thornton 
Rating:
5.0

Customer did not leave a comment.

Ashton Thompson 
Rating:
1.0

If I could have given no star I would have. Horrible experience here. Rent a uhaul every couple of years when I PCS for the military. Probably won’t next time. Placed a formal complaint, if you have access to see this you can go read the complaint.

Charlie Thigpen 
Rating:
4.0

Customer did not leave a comment.

Shannon Conley 
Rating:
4.0

Customer did not leave a comment.

Michael Barton 
Rating:
3.0

The place could use a sweeping. It was fairly dirty. The owner however was fairly friendly, and when one of the O hooks wasn't in a corner, he agreed to switch out the trailer for a different one that had all 4.

Laura Ringler 
Rating:
5.0

Customer did not leave a comment.

Tim Adams 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Dockery 
Rating:
4.0

Customer did not leave a comment.

Richard Henry 
Rating:
5.0

Customer did not leave a comment.

James Moyer 
Rating:
5.0

Great customer service and very polite. Quick and easy. Answered my questions and got me on the road quick. Return was also fast and professional.

Charlotte Burwell 
Rating:
4.0

Customer did not leave a comment.

Billy Miles 
Rating:
5.0

Customer did not leave a comment.

jennifer mccants 
Rating:
3.0

Broken door.

Wendell Jones 
Rating:
5.0

Everything was good.

Sharan Taylor 
Rating:
1.0

I couldn’t get in the lock they gave me another key to a different truck and promised to honor that rate. I was told the drop off price would he 117 but I was charged double that. The gas price was ridiculous. $166 to just put gas in.

Stacey Heard 
Rating:
5.0

Customer did not leave a comment.

Abdulla Alhaija 
Rating:
4.0

The pickup of the car experience was very bad for me. I had a problem uploading my driving license to the app. The customer service did not answer first, then it took them very long time to answer my call.

Ahmed Bakr 
Rating:
5.0

Customer did not leave a comment.

Elisabeth King 
Rating:
5.0

The pawn shop is an efficient U-Haul location.

Steve Buchheit 
Rating:
4.0

Customer did not leave a comment.

donna Martin 
Rating:
5.0

Customer did not leave a comment.

Thomas Scarbrough 
Rating:
5.0

Nothing

William Brown 
Rating:
2.0

Returned truck on time and was treated as if I’d stolen vehicle.

John Guin 
Rating:
3.0

I have issue about my deposit. I give my money to you with no waiting but it takes 5 days to get my deposit back. I was depending on that deposit now my family has to suffer because of it. I had the same problem last time I moved but forgot now I remember. I won’t be using uhaul ever again. As you can see I used you guys a lot but I’m to disappointed to use again.

Lamond Brock 
Rating:
5.0

Customer did not leave a comment.

Beverly Reed 
Rating:
5.0

Customer did not leave a comment.

Benjamin Sanders 
Rating:
5.0

Customer did not leave a comment.

calvin robinson 
Rating:
4.0

Only thing, was there is a very LG dog, the wrong person will be offended, dog is very intimidating!

Danny Long 
Rating:
5.0

Customer did not leave a comment.

Gregory Tackentien 
Rating:
3.0

Customer did not leave a comment.

danica wells 
Rating:
5.0

Give the gentle man that works at pawn royal with the beard hes really kool great customer service he is really good and polite

Elizabeth Dockery 
Rating:
4.0

The Uhaul facility is located within a pawnshop, but overall the service was fine.

Willie Ball 
Rating:
3.0

None

Robert Cook 
Rating:
4.0

Customer did not leave a comment.

Kimberly Battaglia 
Rating:
4.0

The parking isn't the best. Everything was packed in like sardines, Otherwise, our experience was the best we've ever had with u-haul rental. LOVE the mobile check-in process!

David Phillips 
Rating:
5.0

Customer did not leave a comment.

alan tisdal 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS MCDONALD 
Rating:
3.0

Customer did not leave a comment.

Mark Tyner 
Rating:
1.0

The person that worked there is rude I will never ever rent or do any type of business with them again.

Mitzie Mcmillan 
Rating:
5.0

Had difficult time trying to get website to load , spent 2 hours on Saturday morning before we finally got in touch with person on phone!! Return went a lot easier!! 10’ box truck worked well.

JOSEPH MORRISON 
Rating:
4.0

Arrived to turn in to discover that a different location was in the system. The agent looked over my receipt to see that I was in the scheduled place and no charge would be applied.

Shawn Robinson 
Rating:
4.0

Customer did not leave a comment.

Donald Stewart 
Rating:
5.0

Customer did not leave a comment.

Bjoern Kirchherr 
Rating:
5.0

Everything was good.

Wendell Young 
Rating:
4.0

signal not strong enough to use after-hour remote check-in.....kept trying to upload pics/video but it never went through

kristie smith 
Rating:
5.0

Fantastic team at Pawn Royale! Very helpful and very friendly!

Rhett Clark 
Rating:
5.0

Customer did not leave a comment.

Dawn Phelps 
Rating:
4.0

I was set up to do the rental by mobile pick up which didn't work at all which sucked. I was lucky to find that the store was open and I could do the processing with them in person. I was not happy that $100 was taken for a rental that had an est of $65 and in the end it became a problem with getting my receipt and credit back from the $100 which was processed. I've spent the last 4 days dealing with this to a end of U-haul having to write me and mail me a paper check for the refund from the rental cost vs the $100 taken. The store was helpful with pick up and drop off, U-Haul not so much.

Kheley Ridlon 
Rating:
5.0

Customer did not leave a comment.

James aaron 
Rating:
5.0

Don’t change pick up location the morning of pick up. We went to the wrong place

ANDREW ODUM 
Rating:
1.0

The truck had a dent on the right side. Truck was dirty with trash in it. It did not have 3/4 of gas like they said it would. It was picked up at the pawn shop. Felt like we were bothering the man working there.

Helen Faught 
Rating:
5.0

Customer did not leave a comment.

BRANDON MCBRIDE 
Rating:
3.0

Customer did not leave a comment.

William Koenig 
Rating:
3.0

U-Haul does trucks well and the person behind the counter at Pawn Royale was helpful and friendly and had a good sense of humor. FUTURE customers should have NO CONFIDENCE any guarrenteed rented items (movers, dollies, etc.) will actually be available/show up. I reserved an appliance dolly, 2 furniture dollies, and a regular dolly for boxes, and furniture blankets, as well as 2 movers the day of my move. There was NO box dolly. There were NO furniture dollies. We had to drive across town to Skyland to secure a last-minute appliance dolly. THE MOVERS NEVER SHOWED UP. My brother and I were left to move a 2BR apartment in 98 degree heat by ourselves because the movers never showed up. We moved furniture by hand down 2 -- TWO -- flights of stairs with multiple turns. Do not use MovingHelp.com and definitely DON'T use Hasty Hauling and Moving. When I booked mover/truck loading services over the phone, Scott told me to expect a call from my 2 movers the day prior to the move. That call? It was a barely audible cell call from IDAHO. There was NO ONE actually in Tuscaloosa answering the Hasty Hauling and Moving Co.'s phones or communicating clearly w/me. The individual Tuscaloosa-based "movers" never called or answered the phone. When the movers had not shown up by 10:30 am. the day of my move, my mom had to call to cancel. She stayed on the phone with U-Haul/Moving Help for over an hour trying to pin someone down. DO NOT DO NOT DO NOT count on anything other than the truck if you move with U-Haul! My brother had to stand in a 100+ degree metal truck loading and arranging heavy furniture and boxes. Because of U-Haul's unfullfilled promises, a loading that should have taken 2 hours took 6. We should have left Alabama by NOON (at the latest). Because the movers never showed, we left at 3:30. U-Haul sent email after email promising all of the above was "guarenteed." If your company cannot guarentee your products or services, don't offer them to customers!

sarah cantrell 
Rating:
3.0

I got shafted on the fuel. They indicated it was half full but when I got in the truck it had an 1/8 less. They also had a flawed odometer reading. I put 2 gallons back in after driving less than 20 miles. I got charged like $30 extra for gas.

Daniel Steele 
Rating:
3.0

I rented a hand truck and there was nowhere for me to pick it up, any instructions, nor was it loaded in the truck.

Guilherme Brunow Gomes 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top