Comentarios del cliente para Royal Food Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Royal Food Mart

Grado total:

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Michael W. en

Grado:

There was one person working two businesses at this location. It took me an hour and a half to go through paperwork to rent the truck because the worker had to keep checking out other customers for his food mart business. Extremely unprofessional. I will never use this location ever again.

Brandy B. en

Grado:

Very sketchy area. Was approached by druggie asking for money (several of us were approached) seemed like a big transient area but not sure. Parking lot was undesirable due to large Pot holes and holding water from slight rainfall.

Heather R. en

Grado:

El cliente no dejó un comentario.

JHAJUAN S. en

Grado:

El cliente no dejó un comentario.

Alexandria C. en

Grado:

Very unprofessional. Clerk in the store asked a random customer to go and inspect the truck. A person who didn't work for Royal Food Mart or U-haul. I would not use that location again.

Kristin S. en

Grado:

Truck was filthy and had been smoked in. Nothing on the truck was cleaned out from the previous people. The place I originally reserved a truck from that was supposed to be open was closed when we got there. Went to the second place and the service was beyond horrible. It took an hour if not longer to get me a truck from them due to guy being distracted by other people and stopping with me to go handle them. If there were a negative rating this place would get it

Bobbi S. en

Grado:

El cliente no dejó un comentario.

Mitchell H. en

Grado:

Drop of location is very good helpful people there

martina L. en

Grado:

El cliente no dejó un comentario.

omar M. en

Grado:

El cliente no dejó un comentario.

jeanette B. en

Grado:

Was helpful and explained things the other store didn't.

gwendolyn gail B. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

I returned the rental the same day I picked it up on Friday (1/11/19). Although I followed all necessary drop off procedures, the uhaul dealer did not log my drop off until (2/1/19). I was charged $40 for each additional day. My bank account was debited $1,070 which wiped away all of my funds. Being that the charge happened on a Saturday morning (2/9/19), I was not able to speak with the area field supervisor until Monday (2/11/19). And although disputed the charges with my bank, a temporary credit could not be issued until one business day after the uhaul charges cleared. The chargers pended all weekend. This is the only bank account I have, therefore I spent the entire weekend without a dime. The dealer would not answer his phone when the uhaul customer service representative called him to get a statement. I had to drive to the physical location. After explaining to him the situation, he claims he did not realize he didn’t have a key for the vehicle until someone came to rent it on February 1st. That’s when he checked the box and logged the return. He then proceeds to place blame on me claiming that I should have called uhaul and told them that I was dropping it off or come into the store Becca they were open. I explained that the store was closed at the time, and the pickup location was aware that I would be dropping it off. They advised me to visit a website, and complete a checklist of drop off procedures; none of which said to contact a uhaul representative. I asked if they had surveillance. He said yes, but it only goes back up to 7 days. I then say “You mean to tell me that an unfamiliar uhaul truck is sitting outside of your establishment for 3 weeks, and the thought doesn’t cross your mind to investigate? The least you could’ve done was check the key drop box.” He then says that the uhaul company makes drop offs in the middle of the night all the time, and the. Comes in the next day with the keys. So I say, “but it’s been 3 weeks!” He then advises me to call customer service, make a claim, and ask for a refund because there’s nothing he can do to reverse the transaction. This review is being written on Tuesday (2/12/19), and my refund was just approved, but it could take 5 business days for it to be processed and cleared according to the uhaul refund email. Also, the field manager claims there were extra miles which he waved the charge for, yet I’m still being charged $170. I am currently awaiting my receipt to examine all charges. This was a horrible experience, and I will not be renting from uhaul in the future.

Sam W. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

El cliente no dejó un comentario.

freda J. en

Grado:

This is a convient store with one person working. I had to wait in between him waiting on customer. He needs more training on the uhaul system. He added extra stuff to my cost that I had already decided I didn’t want when I reserved the uhaul online. I had to call 1-800 number and pay her over the phone with my credit card. The gas was not what the contract said. And the truck had dried mud all over the floor. When I showed him. He said he had nothing to do with that. I told him I was going to call uhaul. He said “call them”, and went back in the store. The whole process took me 2 hours! I didn’t origanally pick this location, uhaul changed my pickup location and sent me a text.

Michael S. en

Grado:

My drop off location was Freeport Texas

jason D. en

Grado:

El cliente no dejó un comentario.

Darlene B. en

Grado:

Put a sign up that says UHaul rental because I passed it. The customer service representatives were excellent!!

Peyton T. en

Grado:

El cliente no dejó un comentario.

Ursula S. en

Grado:

El cliente no dejó un comentario.

Alexis H. en

Grado:

The location doesnt have any UHual sign so it was kind of difficult to know that was the drop off place.

WILLIAM M. en

Grado:

Quick and professional service. Excellent customer service. Had a problem with tire on auto transport and staff got me quickly switched over and back on the road.

George W. en

Grado:

More trucks on the lot

CHANNELL P. en

Grado:

Make sure the equipment is where it needs to be.jad to travel 20+ miles to get my truck.

JAMES H. en

Grado:

El cliente no dejó un comentario.

DAVID G. en

Grado:

El cliente no dejó un comentario.

RENE T. en

Grado:

El cliente no dejó un comentario.

CARRIE K. en

Grado:

El cliente no dejó un comentario.

JEFFERY T. en

Grado:

I enjoyed this location. It was very pleasant, and super easy to access from the road. The location of this place deserves a lot more Uhaul opportunities instead of just having trailers only. If this place had more Trucks to rent out, Uhaul would make much more profit. Great employees, and great service. Thank you!

DAVID H. en

Grado:

Prompt, professional, and courteous service.

SCOTT C. en

Grado:

the only thing about this location as the hours of operation not open when you definitely need to be there

JANE M. en

Grado:

Great experience. I would highly recommend Mr. McCoy's business. First time I met him but very good with the customers! Will do repeat business there.

Debbie P. en

Grado:

The truck was ready and waiting and very clean, Great customer service, I was very pleased

LONNIE E. en

Grado:

El cliente no dejó un comentario.

Scott C. en

Grado:

El cliente no dejó un comentario.

JOEY A. en

Grado:

El cliente no dejó un comentario.

Stella H. en

Grado:

El cliente no dejó un comentario.

al D. en

Grado:

El cliente no dejó un comentario.

AARON N. en

Grado:

They were very accommodating and super pleasant to work with. They stayed in touch as needed and were always nice.

PATRICK B. en

Grado:

Owner was tremendoulsy helpful and went out of his way to help me.

EDDIE G. en

Grado:

El cliente no dejó un comentario.

TERRY J. en

Grado:

I had to drive 25miles just to get the truck. Back home to load it, and I drove right past the rental shop on my way to my destination. A local pick up point would have be more appropriate.

CATHY H. en

Grado:

Make sure when the reservation is made that the hitch requirements, both mechanical and electrical, are fully understood.