El cliente no dejó un comentario.Kenneth B.
Customer Reviews for Royal Food Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GERALDINE M.
The salesperson opened the rear door of the trailer and closed it; He said it was clean. While hooking up the trailer, we noticed the wire used for the trailers back break lights was not available. The salesperson told us to go to an AutoZone or Walmart to purchase the wire and upon returning the trailer, he would reimburse foe the wire. We drove to an alternate UHaul location on Eastex Fwy, Beaumont Tx - opened for business. This young lady assisted by providing a wire, blankets and upon opening the rear door of the trailer, saw the excessive dirt & cleaned the trailer. To improve, have all required attachments and equipment to properly use the the trailer before road use and clean the trailer before renting to the customer.DWanda J.
El cliente no dejó un comentario.Mike S.
U-Haul International needs to do a better job of being transparent with all charges during the reservation and pick up of the equipment. I felt that didn't happen. I thought my total changes would have been less than they were.Antonio M.
El cliente no dejó un comentario.marilan J.
Make sure the back of the truck is cleaned out. It had dirt and grass all in it. Also, I was given 67 miles and the map showed a different location for my home address for some reason. I went â€œ10 miles overâ€ even though I went straight to my home and then to drop the uhaul off. Then had to pay for mileage.Quinn B.
El cliente no dejó un comentario.Robert Camil P.
great serviceSHERIKA W.
El cliente no dejó un comentario.Nolton J.
El cliente no dejó un comentario.anthony P.
El cliente no dejó un comentario.Elnora W.
The truck when drjohn M.
I was expecting to be at the U Haul main location not some sub sub locationFRANKIE L.
El cliente no dejó un comentario.glen L.
El cliente no dejó un comentario.Santos C.
El cliente no dejó un comentario.timothy B.
The gentleman at this location was MOST HELPFUL. I had been hunting a place to drop off the trailer (LONG STORY THERE). When I called him I explained my situation and he said he was NOT supposed to take trailers but due to my circumstance he would help me. I HIGHLY recommend this man for going out of his way to help me. My apologies that I did not get his name.Charles G.
Charged me from Feb 2nd through Feb 17th, even though the Uhaul truck was returned and sitting in their parking lot since Feb 5th.Samuel D.
El cliente no dejó un comentario.Curtis B.
El cliente no dejó un comentario.Davis M.
Better customer service. When i got to the rental place, my truck had been rented to someone else. I had to wait over an hour for someone to return their rental, once the rental got there the rep didn't not know how to get through the computer system, so i waited over an hour again for him to figure out how to complete the transaction. The process to get the truck was flat out ridiculous and time consuming.Brittany G.
El cliente no dejó un comentario.jeanette L.
Better customer serviceBrittany O.
There was one person working two businesses at this location. It took me an hour and a half to go through paperwork to rent the truck because the worker had to keep checking out other customers for his food mart business. Extremely unprofessional. I will never use this location ever again.Michael W.
Very sketchy area. Was approached by druggie asking for money (several of us were approached) seemed like a big transient area but not sure. Parking lot was undesirable due to large Pot holes and holding water from slight rainfall.Brandy B.
El cliente no dejó un comentario.Heather R.
El cliente no dejó un comentario.JHAJUAN S.
Very unprofessional. Clerk in the store asked a random customer to go and inspect the truck. A person who didn't work for Royal Food Mart or U-haul. I would not use that location again.Alexandria C.
Truck was filthy and had been smoked in. Nothing on the truck was cleaned out from the previous people. The place I originally reserved a truck from that was supposed to be open was closed when we got there. Went to the second place and the service was beyond horrible. It took an hour if not longer to get me a truck from them due to guy being distracted by other people and stopping with me to go handle them. If there were a negative rating this place would get itKristin S.
El cliente no dejó un comentario.Bobbi S.
Drop of location is very good helpful people thereMitchell H.
El cliente no dejó un comentario.martina L.
El cliente no dejó un comentario.omar M.
Was helpful and explained things the other store didn't.jeanette B.
El cliente no dejó un comentario.gwendolyn gail B.
I returned the rental the same day I picked it up on Friday (1/11/19). Although I followed all necessary drop off procedures, the uhaul dealer did not log my drop off until (2/1/19). I was charged $40 for each additional day. My bank account was debited $1,070 which wiped away all of my funds. Being that the charge happened on a Saturday morning (2/9/19), I was not able to speak with the area field supervisor until Monday (2/11/19). And although disputed the charges with my bank, a temporary credit could not be issued until one business day after the uhaul charges cleared. The chargers pended all weekend. This is the only bank account I have, therefore I spent the entire weekend without a dime. The dealer would not answer his phone when the uhaul customer service representative called him to get a statement. I had to drive to the physical location. After explaining to him the situation, he claims he did not realize he didn't have a key for the vehicle until someone came to rent it on February 1st. That's when he checked the box and logged the return. He then proceeds to place blame on me claiming that I should have called uhaul and told them that I was dropping it off or come into the store Becca they were open. I explained that the store was closed at the time, and the pickup location was aware that I would be dropping it off. They advised me to visit a website, and complete a checklist of drop off procedures; none of which said to contact a uhaul representative. I asked if they had surveillance. He said yes, but it only goes back up to 7 days. I then say â€œYou mean to tell me that an unfamiliar uhaul truck is sitting outside of your establishment for 3 weeks, and the thought doesn't cross your mind to investigate? The least you could've done was check the key drop box.â€ He then says that the uhaul company makes drop offs in the middle of the night all the time, and the. Comes in the next day with the keys. So I say, â€œbut it's been 3 weeks!â€ He then advises me to call customer service, make a claim, and ask for a refund because there's nothing he can do to reverse the transaction. This review is being written on Tuesday (2/12/19), and my refund was just approved, but it could take 5 business days for it to be processed and cleared according to the uhaul refund email. Also, the field manager claims there were extra miles which he waved the charge for, yet I'm still being charged $170. I am currently awaiting my receipt to examine all charges. This was a horrible experience, and I will not be renting from uhaul in the future.David S.
El cliente no dejó un comentario.Sam W.
El cliente no dejó un comentario.Robert A.
This is a convient store with one person working. I had to wait in between him waiting on customer. He needs more training on the uhaul system. He added extra stuff to my cost that I had already decided I didn't want when I reserved the uhaul online. I had to call 1-800 number and pay her over the phone with my credit card. The gas was not what the contract said. And the truck had dried mud all over the floor. When I showed him. He said he had nothing to do with that. I told him I was going to call uhaul. He said â€œcall themâ€, and went back in the store. The whole process took me 2 hours! I didn't origanally pick this location, uhaul changed my pickup location and sent me a text.freda J.
My drop off location was Freeport TexasMichael S.
El cliente no dejó un comentario.jason D.
Put a sign up that says UHaul rental because I passed it. The customer service representatives were excellent!!Darlene B.
El cliente no dejó un comentario.Peyton T.
El cliente no dejó un comentario.Ursula S.
The location doesnt have any UHual sign so it was kind of difficult to know that was the drop off place.Alexis H.