very friendly staff. he even came out and hooked everything up .
Richard P
Customer Reviews for Roy Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simple trailer drop off. Attendant was friendly!
michael mTook 45 min even with an online reservation. Owners kid just screamed the entire time. It was very frustrating.
Megan AThe rental was great. I was very pleased with the whole experience.
Lawrence REverything was fine
catherine jVery friendly and helpful, will definitely use them again.
David MFeel like I was over charged!
Kayla Mn/a
david hthank you so much couldnt have done it with out yalls help
susan mThis location has horrible communication over charges there customers after returning equipment back early. Terrible customer service! Absolutely horrible that the sales person feels she doesn't need to communicate that you'll be charged for another day if your a minute late
John SEverything was great
darryl II’m still awaiting my refund to my debit card. They charge me $ 20.00+ dollars prepaid for twenty miles. But I didn’t even use ten miles
Adolph FThis was a rental drop off but it doesn't have much parking space for the equipment. Otherwise clean, easily accessible in Taylor, TX.
Gary PHave a bigger lot.
Luis BDon’t remember her name, but the lady inside was super friendly and offered to do the return process for me. Easy access parking lot, which isn’t always the case at some U-Haul facilities.
Jason HTook almost 20 mins getting the truck. Asking me for information already given. Never again will I ever go to this location EVER AGAIN 👎🏽
Shacrese HVery upsetting nothing was ready, I have to move 2 truck for the lady due to she could not move drive apparently
Stefanie MMore room in lot for exiting.
Vickie BExcellent!
William SDrove to Taylor after being called that morning by a rude lady telling me I had to have trailer back by 11am and that she already rented the trailer to someone else. I told her I was told Monday and she got all mad and said no needed to bring it back by 11. I told her to deal with it as I was told otherwise. Ended up getting it back around 5pm that same day and guy in store didn’t want to check me in and said just park it and leave. Rude customer service. Over it UHaul.
Mickey TThe person was really helpful and professional
Terry KThe process was very slow. I was told I had to get the vehicle up to a quarter tank in gas and return it that way. I was credited the money for the gas however it made my whole process much longer. The customer service was rough. Kinda odd renting a u haul from a gas station. The people were nice but the overall experience was mediocre. The truck was nice and would rent that size again however it definitely smelled like cigarette smoke. If I was in a pinch and needed a truck quickly I would go back but would choose a different location in the future.
Cody CPerfect
johnathan gVery friendly staff
ruben RMake sure the online rental is complete, the young lady did well in getting me reset up.
danny sNot let this location rent trucks as they do not check them.
Jeffrey DNo improvements needed. The entire experience was great. Check-in and return were very easy. The truck runs great and is the best maintained uhaul truck I have ever driven. It handled well, brakes were very good, and it runs very well. Customer service was very friendly and informative. I will use them again and recommend them to others!
Danna DGood Service.
Margaret Kroys station is amazing. they are running a gas station on top of the uhaul and they handle it flawlessly.;
matthew SVery nice family run operation.
CARLTON LExcellent service
TRIDIPKUMAR PThis dealership was much farther away than my initial selection. Staff was friendly but they failed to mention that the windshield had a major crack right along the mid section.
Christian FEverything is good.
Samuel PWe dropped off after they were closed and had to deal with them over the phone - they just charged my credit card with more money. Next time I will just do it myself with my own vehicles or hire movers or a pod. The extra charge was NOT OURS. We got charged for 100 extra miles and left it with a full tank (my mistake for being nice for the next person - they told me I didn't have to).
Michael KI honestly will never use y’all again. Had a bad experience.
Chelsea Fnot prepared
Daniel SDealer was helpful, friendly and kind. She went out of her way to make sure everything was just right. The mentioned to me "It is my job to take care of the customer." Excellent customer service.
James TNothing.
JANIE SI would find a way to speed up the in person experience. Attendant was polite and friendly. If I did the request online I could have shaved down some time. There should be a tablet so a customer can just fill out the app and submit their picture.
CLIFTON GIt is located in a convenience store. There is not an individual devoted to just Uhaul rentals ,so it takes a while to pickup your rental .
Samuel PCustomer service was great in every way . Nothing needs to be improved .
abel vLights on Running not working just signals lights and breaks beside that evrething was ok
Oscar MThe lady we dealt with was super friendly and helpful
Wayne HVery kind people at this location
Bryan HWe found out at 7:00 pm that we had to put up the truck from the Taylor location at 8::00. We arrived at 8:00 and the location was not open. We had to call U-haul to help us track someone down to open. The truck was full of water when we finally received the truck. When requesting that the truck be dried up, the employee began yelling and screaming that "I don't work for you." Very poor customer service. Additionally, the truck was not full of gas.
Tony FVery helpful and responsive to customer needs. This is a model of a great place to do business.
Lee CThe 6x12’ trailers need a tongue Jack. Very very heavy and difficult for one person to lift to hitch the trailer.
Bryan S