Very FriendlyBret B.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
i drove your truck for 3.5 hours and the truck was all over the road and I had to drive slow and the truck was not safe at allLouis A.
The owner displayed poor customer service.Pamela L.
Very goodsanjib R.
El cliente no dejó un comentario.JANETTE V.
El cliente no dejó un comentario.JULIE W.
El cliente no dejó un comentario.Roy P.
Quick and easy the people are niceCHARMAINE S.
I have rented several auto transports from this location and the last two times the trailers have had issues with the brakes engaging and not fully letting go.Rodney A.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.LAURA H.
Friendly and helpfulAndrea R.
Not a specific complaint on this location, but the Uhaul experience was a nightmare. I travelled from Houston TX to Austin the night before I was to get a one-way rental and stayed at a hotel very near the UHaul location where the rental was located. The night before the scheduled pickup, I received a call from UHaul and was told I had to travel 54 miles to a different town to get the rental. This caused a delay in the arrangements I had made for the move. I also had to accept a larger rental, which caused problems at the location where I was to load in Austin. Only xtra miles for the rental was offered. The rental rate should have been reduced to compensate for the xtra cost of gas for my personal car to travel the the xtra miles and the larger rental.Raul R.
El cliente no dejó un comentario.Tanya W.
No recommendations at this time, the individual that I spoke to when scheduling for a truck was extreme helpful, answered all my questions and was very professional. I give this location my highest rating .Elizabeth M.
El cliente no dejó un comentario.BRENDA C.
No muffler/bad muffler/exhaust manifold??? Whatever the problem was the truck sounded like 20 diesel trucks braking at the same time. After loading and turning on the truck, people ran out of their offices to see if a bomb had gone off. Sound was awful and mechanical response was sluggish. The dealer didn't carry any of the moving supplies listed on the Uhaul website. The final emailed receipt can't be opened because none of my programs recognize the file type. Yes, I downloaded zip file and extracted all. I should have used Penske or Home Depot.Raymond A.
I cant think of any improvements that could be made yet. Everything went great!Johnny C.
Best of all you gas up at the vendors station. No extra stop required.Duggan F.
Thanx Roy! U RockTracy P.
I felt over chargedJOSEPH M.
Due to the fact it is also a store, the service was interrupted often.CHRISTINE G.
Very customer friendly, fast and excellent service. Thank you Roys station!CHRISTOPHER G.
El cliente no dejó un comentario.Alfredo V.
Roy and his wife are super nice and easy to work withTony E.
El cliente no dejó un comentario.JOHN T.
Move your business to a different location. My experience was totally unprofessional & was not up to my past experience or current expectations. It should not take OVER 1.5 hours to get a RESERVED tow dolly. I'm 100% dissatisfied with the "in person" experience I received at THIS location. I've always had wonderful & pleasant experience using UHAUL but I'll NEVER use Roy's Station ever again. I'll use a different company first!Thelma W.
El cliente no dejó un comentario.REYNALDO M.
the owners were very friendly and helpful. They took the time to explain how everything works and hooked up trailer for us.thomas M.
Be sure all parts of the equipment are ready -the trailer was missing the cable to hook up running lights, the person there took one off of another trailer to accommodate me, but what if my son had not noticed that & asked about it? What will happen with the customer who needs to rent the now-incomplete other trailer? Also, I was not given a receipt or any instructions - my son's & I watched a couple YouTube videos to figure it out.Karen P.
El cliente no dejó un comentario.Carl C.
El cliente no dejó un comentario.Carl C.
El cliente no dejó un comentario.Carla T.
They stole my credit card info and made purchases. Already made a police report and i am now broke until 14 days once the fraud gets finalized and resolved and I get my money backJeremy A.
no recommendationsLeland H.
Great serviceJOSE S.
Very friendly. The trailer was in great shape and towed well. No issuesMike M.
When I arrived I tried to use a $60 gift certificate that was given to me by a regional manager from U-Haul from a bad previous experience. They told me that I would have to use the certificate when I turned in the truck and that the full amount of $165 would be held on my card until I returned the truck and then it would be applied/credited. Well I then drop off the truck at return location and they tell me that it should have been applied when I picked my rental up. So I ended up not getting to use my $60 certificate and had to pay the full price of the rental. The whole reason I used U-Haul to move some furniture was because of this Certificate. I am very unhappy with the lack of knowledge on products/services.Brandon C.
The salesman was very pleasant and polite.Jaquita R.
El cliente no dejó un comentario.CECIL R.
Real good people even helped me unhitch my trailer.TERRY M.
Make sure you all, uhaul workers communicate with one another regarding customers, rentals, and online orders. Insert information into system as requested from customers while on the phone. To ensure customer info is saved . Make sure credit card info and that process is discussed with customeris and all applicable charges are discussed with customer.alice P.