Comentarios del cliente para Rowland St Garage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Rowland St Garage

Grado total:

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DAN B. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Karen S. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

Allison B. en

Grado:

This truck had approximately 133,000 miles on it. It sounded terrible and the brakes were questionable.

steven c. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

Very good

Sean M. en

Grado:

Excellent service.

adam d. en

Grado:

El cliente no dejó un comentario.

Richard O. en

Grado:

El cliente no dejó un comentario.

Daryl L. en

Grado:

El cliente no dejó un comentario.

W T B. en

Grado:

Return process was smooth as can be. Can’t get any easier.

TONYA S. en

Grado:

El cliente no dejó un comentario.

gerald w. en

Grado:

El cliente no dejó un comentario.

Jennifer T. en

Grado:

El cliente no dejó un comentario.

Marie G. en

Grado:

Everything went great the person before me had a little mud in the van but no big deal. Nice van rides nice no issues the lady at the desk was amazing !!! So pleasant Thank you

Ricky M. en

Grado:

The 24/7 phone pick up was useless because of poor WiFi and cell service at this location

Andrew W. en

Grado:

I did book a transit van and was given an econoline van instead. It wasn't a huge issue, it just made it a little more difficult to load and unload queen mattress and box spring.

Alexis F. en

Grado:

El cliente no dejó un comentario.

carmine b. en

Grado:

Floor of cargo van was dirty, low tire pressure light was on, I was charged $4.50 for fuel? Van was picked up with less than 3/4 full and it was returned at the 3/4 full mark, please refund.

Matthew T. en

Grado:

El cliente no dejó un comentario.

Thomas B. en

Grado:

Excellent service, clean Van, great experience!

DEBBIE S. en

Grado:

El cliente no dejó un comentario.

Paul E. en

Grado:

Dropped off the truck during after hours and the key box was not properly marked with “UHAUL” so it was a little confusing.

Joe Z. en

Grado:

Running light on left rear out....made a reservation in Amsterdam ny 2 weeks in advance and it was changed twice the day prior to Rowland 30 miles away hours before pick up time

James M. en

Grado:

El cliente no dejó un comentario.

Julie R. en

Grado:

NA very pleasant experience during a very stressful move. Your team did a fabulous job secring the right size vehicle for exactly when I needed it. Thank you

James N. en

Grado:

El cliente no dejó un comentario.

joe m. en

Grado:

El cliente no dejó un comentario.

Sarah W. en

Grado:

El cliente no dejó un comentario.

Jim W. en

Grado:

Top shelf!! Friendly!

Norm Y. en

Grado:

El cliente no dejó un comentario.

Matt H. en

Grado:

I reserved a transporter 9 miles from where I was purchasing a vehicle and the reservation was confirmed. I then got a call the next day saying they did not have one and I would have to travel another 45 minutes past my destination to get it. After a 4 hour drive another hour and a half added on really made the trip difficult to accomplish in the time frame I had. The location itself was fine but nowhere near where I had originally been told the equipment was at.

John K. en

Grado:

El cliente no dejó un comentario.

Marcie F. en

Grado:

El cliente no dejó un comentario.

william l. en

Grado:

El cliente no dejó un comentario.

Adam G. en

Grado:

The location selected by Uhaul to pick up my UHaul truck was 15 miles away from my original selected location. Uhaul did nothing to try & resolve this dilemma, as I had no mode of transportation to travel this great of distance. I then had to incur travel costs and refuel costs for the truck given the additional miles. To make matters worse, upon arriving at my move destination, I opened the back truck door only to find I was provided the incorrect equipment I had reserved, thus making the move even more difficult. Overall, this was the worst move experience I have ever endured and will be rethinking my options for future business due to the lack of professionalism and negative customer service received. I requested to open up a ticket to speak to a manager on Friday morning and I'm still yet to receive a call back or follow up.

CRAIG R. en

Grado:

PAINLESS RENTAL,I WOULD USE U-HAUL THE NEXT TIME I NEED TO MOVE ANYTHING...

LAURA O. en

Grado:

El cliente no dejó un comentario.

Timothy H. en

Grado:

El cliente no dejó un comentario.

louise g. en

Grado:

This Uhaul location recovered for the bad service and experience of the Uhaul in Saratoga Springs. Saratoga Springs waited until the day before my move to call me and confirm they did NOT have the size truck I desired, or a slightly smaller size. They weren't helpful in offering solutions to remedy the situation. I had to make the suggestions...yikes! In contract the phone and in-person customer service at Rowland Street was excellent.

Erika H. en

Grado:

El cliente no dejó un comentario.

Heather B. en

Grado:

El cliente no dejó un comentario.

Nicki P. en

Grado:

It was a pleasant experience with Rowland Street Garage. Very friendly and rental was ready to go. The Uhaul representative was also amazing. She helped me make the arrangements when I had a difficult time trying to register and reserve online. I will absolutely choose Rowland Street Garage when I need to rent a Uhaul again! Thank you.

ERIC S. en

Grado:

Not a hit against location, but rather against U-haul online reservation. I scheduled a month and a half out and uhaul failed to have a truck at desired location. I had to scramble morning of to find another location. Confirmation email received the night before had pick up location an hour away in Fort Ann. Will not use uhaul reservation again.

Tim S. en

Grado:

El cliente no dejó un comentario.

Chloe W. en

Grado:

The staff was friendly and the whole process was smooth and easy

Chris B. en

Grado:

El cliente no dejó un comentario.

DEBORAH B. en

Grado:

They had several choices of Uhaul trucks, and the size I needed was on hand. Pick up and return were easy and didn't take much time. I highly recommend using this location.

Donia C. en

Grado:

El cliente no dejó un comentario.

DAWN C. en

Grado:

Wonderful people as always. I try to go no where else!

Nicholas G. en

Grado:

Rowland st garage location was great, they were able to help me out with last second notice even.

Donia C. en

Grado:

Great service!

Thomas H. en

Grado:

El cliente no dejó un comentario.

NICK G. en

Grado:

El cliente no dejó un comentario.

Phillip V. en

Grado:

El cliente no dejó un comentario.

Gregory T. en

Grado:

Great service, easy and quick! Called in the afternoon and had a truck 1/2 hour later. Convenient after hours drop off and billing emailed the next morning.

GORDON H. en

Grado:

El cliente no dejó un comentario.

Don B. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

Nothing. John was phenomenal!

Jeffrey W. en

Grado:

Very fast and convenient, the truck was ready when we arrived and we were out of there in just a few minutes. Drop off overnight and the receipt was waiting when we got up in the morning.

TIM L. en

Grado:

We asked for a 10 ft truck. Paid for a 15 ft. didn't realize until we'd paid. No one there to fix things. Very stressful. Will have to call today to see about a refund on less miles and truck size. The guy on duty for Saturday, didn't know anything about what was going on.

Raylynn H. en

Grado:

El cliente no dejó un comentario.

Corrin L. en

Grado:

The truck I ordered was a 15ft and they only had a 10ft truck. And the smaller truck didn't have a ramp.

Julie F. en

Grado:

El cliente no dejó un comentario.

JOHN S. en

Grado:

Not well stocked. Poor inventory of necessary moving supplies. Clearly Uhaul is treated as a secondary part of their business.

RICHARD P. en

Grado:

Nothing! Everybody really professional and nice

Paul M. en

Grado:

Trailer was snowed in 8 inches inside had to ask multiple times for assistance ulling ourpt if a corner & then had to speak to get it shoved out . Could have gone better.

hank r. en

Grado:

El cliente no dejó un comentario.

Stephen M. en

Grado:

Very friendly and accommodating

JEN H. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

JOE L. en

Grado:

El cliente no dejó un comentario.

JOE L. en

Grado:

El cliente no dejó un comentario.

DUNCAN B. en

Grado:

El cliente no dejó un comentario.

Tina S. en

Grado:

El cliente no dejó un comentario.

Charles D. en

Grado:

App sucks. Kept freezing. Had to talk to guy in shop for helpTurned it in after 1 day tried to charge me for 2 days. Fix your app. It is what it is. Hours for pick up were also wrong.

Noel B. en

Grado:

Very friendly.

Stewart W. en

Grado:

Reservation was made for Saturday on labor day weekend, I received email and voicemail confirmation. When I arrived at the location on Saturday the office was unexpectedly closed. Capital region uhaul reps were able to check me out via phone and get me moving, but I found it very odd that there was no notice that this would be the procedure or that they would be closed. The truck was in generally good condition

MICHAEL M. en

Grado:

El cliente no dejó un comentario.

Todd M. en

Grado:

Very helpful..

Jeffrey B. en

Grado:

I really hate companies that are snakes about their business. I returned the truck with 10 miles used and didn't stop somewhere and put 1 gallon of gas in the truck. I went 10 miles. My penalty was $10 for that 1 gallon of gas....I had asked the person whether I needed to stop for one gallon of gas and he didn't think so but shame on me for listening to the mouthpiece of the snake. Never rent from these people--truck was not swept out--I guess I should send them a bill for my services of sweeping out the truck they left dirty. Go to the other location in Ballston SPA.

CHARLES L. en

Grado:

El cliente no dejó un comentario.

Tina O. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

El cliente no dejó un comentario.