Customer did not leave a comment.
mark s
Customer Reviews for Rowe's Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and knowledgeable staff
Gary MGreat customer service.
Michelle SNothing comes to mind.
james aNo issues at all. Pick up was easy, great customer service. Truck was clean and drove nicely. I will be using this location again.
Renee JVery happy wirh them
Richard HEverything was made so simple. Great location. Easy in and out of the lot with two entrances.
Brent Dl little costly but got it on short notice
robert hHe was very nice and helpful went above and beyond
Anthony ZPicking up this truck by use of mobile phone was horrible. There were too many hoops that I had to jump thru.
John GTrying to reach U-Haul is impossible. I waited over an hour on the phone just to get immediately hung up on and received a survey about how well the agent did. I waited 25 mins for online chat to not get help. Terrible customer service! If not for your resellers you'd probably be out of business. HORRIBLE
floyd mTry getting better lock boxes for your keys and management that doesn't have such an attitude when you come and pick up the truck at 9:00 at night that you've been waiting 7 hours for and then have an attitude because he thinks you're doing something illegal and then tries to make it a point to make sure you put gas in it and make sure you put gas in it you're worried about gas but yet I've been waiting 7 and 1/2 hours for a truck I was not offered a discount I was not offered anything to try to satisfy the situation I was told oh you can get a truck but you have to go to Ohio after I refuse to send me to transfer and then I can't even get into the truck the keys in the back lock the truck is up front so I have to walk to the back to go back up to the front the key will not unlock the door for the U-Haul for us to get into it and originally I paid for a 20-foot truck but was given a 15 ft truck because my 20-foot truck the transmission went out on while I'm on the interstate in 90° weather and then you didn't even give me any extended time since you took seven and a half hours away from me the day prior while I had to sit here and wait and fight to get a truck
Jeremy GTried charging me double and not all equipment was present for our time slot
Cody CU Haul did not have a truck for me, even though I had reserved one over 2 weeks prior to pick up. Had to travel 93 miles to get the truck.
Edward DGreat service
Michael AWonderful customer service and very accommodating. Really appreciated Mr. Rowe’s help during my moving process and will definitely use his company again.
Jennifer BOwner was quick to help in any way he could, friendly and fast! Went above and beyond when we were in a pinch being from out of town needing a trailer last minute, he was more then accommodating!
alaina fKeep up the good work.
robert CThe experience was amazing & the owner I wish I remembered his name ! He was amazing , so sweet & helpful !
Zachary CRowes was fantastic and easy to work with
JASON WAnother great area. Big enough to maneuver and close to main routes.
Chad LYou can set up your pickup and return right online. It was easy, the truck was ready to go and instructions are easy to understand. I did go inside to talk with the owner as this was my first time at this location. Very nice people.
Kimberly GVery sleazy operation, adding charges that were not requested or authorized.
Andrew HService was great, truck in very clean condition. The guy that got me all set up was very nice , extremely helpful and easy to talk to. I highly recommend this rental over the one in Greenville on the Hadley Rd.They are rude.
PENELOPE WThere was less gas than required when picked up truck. Put more in than required at drop off so gas wasn't fair.
BEVERLY TCumbersome pick up procedure
vittal pTruck very old rusted and drives extremely slow! The vehicle was clean as far as the front interior and inside but other than that it was extreme slow to drive!
Braelyn BEasy to work with!
SAMANTA Jgreat customer service, "Jim" went above and beyond to help with this moving experience. 5 star the whole way!!!!
JANET KJim was very helpful in getting us the equipment we needed. Even when the trailer that we wanted to pull with the truck had to come through another dealer, he made sure that it all happened. UHaul is a little goofy in the way they do things, but Jim was first rate.
MARTIN BRowes was very helpful. I had a great experience
REBECCA Swe were told because we are a u haul dealer we would get a 20% discount . we are dealer #7644 . please check this and let me know at 724-646-1811. my field rep is mike corrado. thank you . jim rowe
DORIS REverything was great. I could not see anything being improved upon. The gentleman was very kind and helpful with the process and answering the questions I had.
Angelina TThey were awesome. I really can’t say they can improve very much. Again. Awesome experience
Paul CNothing
Derek PNOTHING👍🏼
Jefferey PFriendly, helpful service.
Jeffrey SRowe's provided me excellent and prompt service. Jim was waiting on customers when I called and said that he would call me back in 10 minutes. He did just that and then called me back a short while after I made the reservation to confirm that everything was set for our last minute move. Everything was in order when I came to pickup the truck and we were on the road in short order. My experience was excellent and based on that I would most definitely recommend Rowe's to a friend.
tom bGood service, friendly dealer.
JOSEPH PJim was efficient and friendly!
DANIEL HVery friendly people to work with, equipment in good clean condition, easy to use. Very pleased!
reynolds sVery courteous and efficient.
TOM VNothing. Truck was clean everything worked as it should. Rear door and ramp also work as it should. Happy with it.
Robert MThere was a "gear" - like noise that came from the drivetrain when driving slow/slowing down; noticed it at the beginning of the trip; couldn't hear it at highway speeds, you might want to look into it; otherwise truck ran OK
David BHe was very helpful, quick to help, and explained everything very well.
troy fThis location is great
Randall ERented a Trailer which had no Jack. Which made it impossible to unhook while it was loaded. the rental location was great....it is Uhaul that sucked Very bad policy to rent a trailer with no jack.
Randall EMy only complaint about the 17' truck rental is about the dolly and padding available for rent. I like the fact that those items are available. However, the placement in the truck is absolutely horrible. The space that it occupies could be extremely beneficial for furniture. We had an issue where we need to put a piece of furniture on the truck and couldn't because we didn't have enough distance between the other furniture and the dolly/padding. Also, you have to be mindful of bumping it hard enough that you may break to ties and be charged for something that you didn't actually use. It would maybe be better stored in the over cab compartment (attic maybe) or at the pick-up location.
Harry RTrailer was the perfect size for our trip. Easy to pull and maneuver. This was our first UHaul rental from Jim Rowe. Found him to be easy to make arrangements with. Would rent from him again when the need arises!
timothy mRowes did a superb job in locating a van for our facility at the last moment! Great crew!
dean pFriendly and very helpful
Charles MHad a terrible time with pick up. Reserved my uhaul for the 24/7 pick up, received both a confirmation email and confirmation phone call for the date and time I was to pick up the truck I reserved and then was told when trying to pick up I wasn’t allowed to take the truck. Spoke to someone who told me my reservation was messed up and not set up properly, through no fault of my own, but that meant that I was going to have to find a truck elsewhere. Obviously I was extremely unhappy and angry that I followed all the proper steps and was still being told I was unable to pick up the truck I had reserved or as the gentleman from uhaul told me..find another location that has 24/7 pick up and reset up the reservation, even if it meant I just was going to have to travel potentially 50 to 60 miles out of my way. Was compensated with a $50 credit but would never use the service again.
Caitlin Z