I was delayed in receiving my vehicle by nearly 2 and 1/2 hours. The delay was caused by no fault of my own as made clear by the regional traffic office rep in Detroit (Max) and the local area rep (Keith). I was informed that the u-haul reservation system was overwhelmed due to end of month and it' summer, which prevented my mobile check in from working correctly. I'm disappointed to have experienced a degradation in services to know fault of my own, yet I was charged as if I received the full quality of the service. I have used u-haul in the past but was not pleased with this reservation as it set back my plan quite a bit. Anthony
ANTHONY JOSEPH F.
Customer Reviews for Route 66 Oil Change
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Libby made the return process simple & easy.
Mark N.The service and availability were great.
Pamela R.Very out of the way location. Did not check my equipment in on the day it was returned which caused a billing issue.
JOSEPH H.Everyone at the neighborhood uhaul locations were very helpful. However, it is frustrating that the main uhaul number doesn't work. I called several times, received an automated message that the wait time would be 15 minutes, and after 15 minutes the line goes dead. I had several issues with my order changing locations and trucks size without notification. The larger uhaul company is doing a poor job in managing their customer service with a surge in business. The only reason I would use uhaul again is because of the neighborhood dealers from wahalla SC and tiger paw storage in Pendleton SC helping me navigate through the process.
Tyler H.Needs to be open (even if by call ahead appt) on Saturday. Hours far to restrictive
STEPHEN MICHAEL W.I think the drop off location was fine and the people working there were very helpful both times I dropped there. But you can tell its not their main business. Would still go back!
Thomas M.No one even approached me when I arrived. I had to ask where to drop the trailer. Then I had to back it up without assistance and also had to unhook without assistance.
Jeffrey N.Online return since dropped off on weekend. System very difficult. Had to call up (and wait t> 1/2 hour) and find out your system had bad information that the trailer had been returned the day before in Texas. We returned in Michigan.
William B.had a lot of trouble with check in and getting keys on a Saturday
Devon A.Nothing.
John K.Very good experience...staff was very helpful and friendly
MICHAEL DAVID S.No problems whatsoever. Very helpful and friendly people to deal with. Two thumbs up! Positive experience!
Kimberly H.Grease and maintain equipment properly.
Joshua G.Staff was impressive. I have already made a recommendation to friends.
Wanda E.Excellent prompt service!
Robert C.They were extremely helpful and knowledgeable.
David R.Have someone that knows what there doing when having a person rent a truck
EMILY LOU M.The app was difficult to use. Took an hour to the the truck. I thought someone would have been at the location
Ranae U.The East Jordan location is the best place to get a Uhaul :)
Jessica P.good job
Bill V.The U-Haul login to rent and drop off applications sucks! Need to step it up.
Bryanjoseph Z.Super clean tech hooked up the trailer and showed me how to do it he also walked me through loading and securing for the car I was hauling
DAVID THOMAS O.We have had this location several times recently. The staff is very helpful and pleasant. Check in process has been accurate and efficient.
John W.This location was very relaxed, the attendant wasn't full-time UHaul, so you had to ask for help and let them know what you wanted... the were not intuitive to the needs of the customer. It was a drop off for me, so it wasn't so critical for them to be helpful.
JEFFREY MARTIN G.Ninguno
Thomas L.Dropped off the trailer and were in and out in no time.
Michael A.No waiting, very friendly. Thank you. Rich Davis
RITCHIETRUMAN D.Indicate the location is south of East Jordan about a mile or so.
Richard S.They were very nice.
REBECCA CLARK J.I was initially frustrated when I arrived and had a long wait to pick up my rental. But that was more the fault of the folks (did not reserve online in advance) in line ahead of me and the Uhaul computer system kicking the Route 66 employee off the site. Once she was able to finish their reservation mine went smoothly and my information was already in the system as I reserved online. But I could not check in online (the Uhaul system kept giving me problems. There was also an issue with the first trailer we hooked up, 3 of the 4 lights on the rear of the trailer did not works for brakes or signals. Fortunately they had a 2nd trailer available and those lights worked. The return was very smooth and I would rent form them again. But Uhaul needs to make some computer system improvements.
John F.Great place as long as they leave the key in the lock box
wyatt V.The route 66 employees were extremely polite, helpful and knowledgeable!
todd M.See comment section
Craig S.Everything was great! I've never had a problem with Brandon.
steven S.N/C
Richard M.They were kind and professional.
Craig M.Extremely friendly and efficient service group for the turn in! Very nice experience and outstanding service!!! Thank you!!!
Mark H.Great service
Duane S.Great location, excellent trailer, worked very well, quick rental procedure, great experience.
charles S.First they hooked up the wrong trailer that was out in mud field. Then they changed the paperwork to reflect that trailer. Ordered 24 blankets and they only had 12. Not a very professional operation. They also told me that the extra days were included in the price I paid and when I returned the trailer EARLY, I got charged a 4 day penalty. I use UHaul frequently but not sure if I will in the future
Gary S.Internet portion was way too slow
Andrew B.Very busy business but everybody is busting ass to get things done so things move fast. Space is tight. Don't send wife or girl friend to pick up trailer, especially if it just rained or snowed. This is a man's place! Get er done!
Gregory B.Very good
Mark G.Very easy drop off
Chris K.