Air conditioner nor fan worked in the truck.
John R
Customer Reviews for Route 66 Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Richard was very helpful on the phone when I checked on my reservation and also in person. I wish all locations were like this.
John MThe guys are quick and courteous and very friendly
GUILLERMO JI rented a truck that leaked badly, I called the 800 # to report and the person on the call told me basically tough, live with it and offered no help. Luckily the place that I rented was alot more helpful after explaining the situation, he was extremely understanding and I felt well taken care of despite the issues with the truck, I will definitely rent there again despite the poor service I received on Easter Sunday when calling the 800 #
Charlotte CGreat customer service, very easy to check in and out. Rented the cargo van, very clean and nice to drive. Thank you!
Connie MChecked me out in 5 min
JONATHAN MIncluding email for this survey I got a total of 8 emails from uhaul. Isn't that a bit too many for 1 rental? I do love the equipment you rent. Well thought out things like tailgate in the trailer I rented had a damper for a softer lowering to the ground. Tailgate/ramp you can see through with the rear view mirrors. Well labeled for safety notes, trailer capacity. The trailer behaved itself and was not bouncing down the road when it was empty.
Dean KStaff was attentive, knowledgeable, and friendly. I will be returning to this location for all my rental needs.
Terry Every helpful staff. quick and easy with check in and check out! this location is recommended!
Paul SThis place had great customer service. No complaints. However my reservation prior to this one in Fontana earlier Saturday was given to someone else and my first reservation was made for Friday pick up in Ontario and also got canceled because the trailer was not there. This situation was extremely stressful and ruined a lot of plans had for the weekend. Thank goodness for Route 66 auto repair having a carrier available.
Rafael RAwesome service!
Kevin MGreat customer service, called me right away when they noticed I left something in the trailer.
Joe LQuick and easy!
Richard MThanks
ANARVOL SRental was smooth and easy
Stephen Dlocation was very friendly and a pleasure doing business with them. they had someone pull up the truck to the entrance for me and another to put my dolly in the back of the truck. thank you so much for the experience!!
Abrianna MAlso, easy online rental! Did everything online and just went and picked up the vehicle.
Paula MNice young man at the counter. The guy who provided the truck in the field, less professional than the guy behind the counter. Truck had no lock, no blankets, no dolly and the door lock on the driver's side didn't work. BAD truck.
Jonathan LNot sure if there is anything U-Haul can do about ingress and egress from and onto busy boulevard.
Erik BEverything went very smoothly. Pick up and drop off were easy!
Mark LUsed this location a handful of times over the last 10 years. Excellent! Always consistent. Great customer service.
Kevin PThe mileage wasn't correct, we didn't get confirm with staff while we got in the car because we trusted uhaul, so we did not take a photo before we used the truck, but we're pretty sure the MI out showing 4752 instead of 4744, so please make sure you take a photo before you use the vehicle to avoid the same incident. Then you can have the proof for your money. Even it's small money. And I 'm still recommend to use uhaul for hauling, really convince and value.
YONGYU LGreat customer service. Quick and prompt.
lorenzo rGreat service, everything was fast and the vehicle was in great condition. I’ll definitely be back to this location the next time I need to rent a truck.
Douglas BThe staff was great. Thank you! Will rent again from this location.
Michael HI had a terrible experience here with an irritable and difficult employee who would not listen to my concerns about my low profile car. He attempted to drive my car off the auto transport and only because he didn’t know how to start my electric car was I able to stop him. The manager Rich had to be called in and yet he also made a mistake in positioning my car and I heard metal hitting metal from the auto transport to my vehicle’s under carriage when the difficult employee drove my car off the auto transport. Efren was responsive to my sharing my concerns but the two other men did not handle the situation properly. And the employee who drove the car was so filthy Efren then had to clean the interior of my car.
Lisa KWhen the original location where I had a reservation was unexpectedly found closed (at the time of my arrival), this location saved the day. They were quick and easy to work with.
Jaclyn Bjust perfect
hosung aGreat service!!
Danny BHave equipment on-site
Andrew KThere are several UHAUL locations that I could use in my area that are closer but this place I always choose because the customer service is excellent. The rep is so nice and has a great attitude every time I've been there.
Angelia JImprovement suggestions: Have the cab light fixed so that there is light in the cab. After dark, we had to use flashlights to look for items before we turned the truck in. This may be connected to the box light which did not work the first day but did the last time we were in it to sweep out the truck. Otherwise, it was functional. Thanks.
Carrie EThe service was good .
SANDRA Cthe people were friendly and the rental went fine
johan hThank You
Ricardo OAlways pleasant and clean ,
Lois DGreat guys. Even lent me his tow hitch! Lifesaver!
michael sgreat service
Anibal DPickup process was quick and painless. Drop off was even easier - didn't even have to get out of the car.
Brian ZThe kid helping me out was great.
Arath LThe customer service from "Rich" and his coworker buddy was extremely poor and an experience I'll never forget. Do not recommend this location at all.
joe jHonestly the best experience I’ve had renting a vehicle of any kind. These guys are rockstars! Thanks!
Randy YThank you again for services well equipped for my needs. Blessings to you I will definitely continue to use your services and recommend you to others. Dr. Gwendolyn Kennedy-minister
GWENDOLYN KGreat excellent service, the movers referred was exceptional as well! A job well done.
GWENDOLYN KNice persons
MIKE CThese were the nicest, most helpful men I’ve ever dealt with. They went above and beyond the call of duty and even helped us unload some things we picked up into a Lyft.
Dana Fit was ok
Gina GInitial contact rudely asked why we were trying to park in the lines, and gestured towards a large gouge on the left side of the truck that I had previously documented as being part of the vehicle’s condition upon rental. Had he looked at the stickers labeling the gouge, he would have seen this was previously noted. Second contact on pickup was very polite, helpful, and efficient.
Amanda GThe truck was just what we needed for our move. The staff at Route 66 Auto Repair were friendly and helpful.
Carrie EThe harnesses for the tires are worn out. I didn't feel that secure. Thanks
Vlady AMike provided excellent service was kind. It was easy and quick.
GUILLERMO JNothing everything was great
SONYA GNothing, that's why I always come back to route 66
Alice LCall me for comment anytime 909-224-7386
Giuseppe FThank you for your Service. It's always a pleasure.
Alice LThe best customer service!
Linda L