Customer Reviews for Route 65 Motors
(U-Haul Neighborhood Dealer)

336 reviews

1702 SR 65   Ellwood City, PA 16117

(724) 824-1987

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(724) 824-1987

1702 SR 65
Ellwood City, PA 16117

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The owners were terrific!! I will definitely use this site again to rent a U-Haul!!!

Cortney Chandler 
Rating:
5.0

Tom was very helpful and friendly. Enjoyed talking with him. I highly recommend this location and services! Thanks Tom!

PETRONIO ZALAMEA 
Rating:
5.0

Customer did not leave a comment.

FRANCIS WINTERS 
Rating:
5.0

They were great to work with. Very easy to schedule and accommodating with our changing needs.

Cody Stang 
Rating:
5.0

Customer did not leave a comment.

Misty Romanio 
Rating:
5.0

Customer did not leave a comment.

joe wilhelm 
Rating:
5.0

Customer did not leave a comment.

Dawna Market 
Rating:
5.0

Amazing people and the nicest person

Cameron Rennels 
Rating:
5.0

Customer did not leave a comment.

Brandy Mcfarland 
Rating:
5.0

Customer did not leave a comment.

julie chill 
Rating:
5.0

Customer did not leave a comment.

Ryan Long 
Rating:
5.0

Very nice people at location

Michael Dodge 
Rating:
5.0

I was completely satisfied. Exelent service.

Robert Kadunce 
Rating:
5.0

Customer did not leave a comment.

SCOTT BLAIR 
Rating:
5.0

Customer did not leave a comment.

Tom Hodder 
Rating:
5.0

Customer did not leave a comment.

Ryan Noble 
Rating:
5.0

Customer did not leave a comment.

Mike Lamenza 
Rating:
5.0

the service was exceptional.

Eric Ryan Corp 
Rating:
5.0

Customer did not leave a comment.

FRANCIS WINTERS 
Rating:
5.0

Dropped off on a Sunday when the location was closed. There was a person there who was still willing to help. Thanks!

Kurtis Klodnicki 
Rating:
5.0

Customer did not leave a comment.

DAVID PARISI 
Rating:
5.0

Customer did not leave a comment.

Kenneth Brady 
Rating:
5.0

Nothing

WILLIAM ROBISON 
Rating:
5.0

Route 65 Motors is the place to go for a U-Haul! The owners are wonderful and extremely helpful. You won't be disappointed. Very accommodating.

Candice Densmore 
Rating:
5.0

Customer did not leave a comment.

Mary Meteney 
Rating:
5.0

No improvement necessary. The appointment was flawless and the equipment was ready for use at the exact time required.

Ryan Focht 
Rating:
4.0

Right rear tire very low pressure,(30psi). Tire had been plugged in the past. Aired to 80 psi, at return, down to 50 psi.

David Wallis 
Rating:
5.0

Customer did not leave a comment.

Ronald Raab 
Rating:
5.0

Customer did not leave a comment.

Chuck Book 
Rating:
5.0

Check in app didn’t work.

JAMES IRWIN 
Rating:
5.0

Great customer service and accommodations.

Issaac Cullum 
Rating:
5.0

Customer did not leave a comment.

Patrick Heaney 
Rating:
5.0

Customer did not leave a comment.

ANTHONY VALVANO 
Rating:
5.0

Customer did not leave a comment.

Matthew Liberatore 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hart 
Rating:
5.0

Customer did not leave a comment.

Randall Cole 
Rating:
5.0

Tom is a true operator of his business. Extremely flexible, professional and of service. Grateful he is in the Ellwood area. Thank You !!

Rodger Radevski 
Rating:
5.0

Customer did not leave a comment.

Jennifer White 
Rating:
4.0

Location was fine but out of my way as I wanted and booked for cranberry 6 weeks in advance. Last minute uhaul calls to say oh well have local ones to someone else. Had to drive 20 miles out of way to pick up so 20 up and back. With the extra gas it was quite a surprise that this is how uhaul did things. It isn’t by when you book but by when they decide to assign. If there were any other trailer options I would not be going back to uhaul. This is not the first time over the years that it has happened. Shame on uhaul for not acknowledging an advance booking over someone booking the day before.

David HICKEY 
Rating:
5.0

Customer did not leave a comment.

Randall Cole 
Rating:
5.0

professionally the best people. We appreciate them and how they conduct themselves.

Robert Oberley 
Rating:
5.0

Customer did not leave a comment.

Derek Jones 
Rating:
5.0

Great service! They were really friendly, helpful, and knowledgeable! I will definitely return there if I needed another rental! I like that you can precheck in on the uhaul app, made the process faster when I arrived to pick it up. It was an easy process to return after hours, just make sure you have your smartphone with you!

Holli Strickler 
Rating:
5.0

Great service. Friendly and very helpful. Will select this location for my rental every time.

Tony Joseph 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STRIEGEL 
Rating:
5.0

great service i definitely will be back

JAMES SOKOLOVICH 
Rating:
4.0

Price is high

Matthew Zigerelli 
Rating:
5.0

One of the best U-Haul centers I've been to

al nannini 
Rating:
5.0

Customer did not leave a comment.

Robert Tomom 
Rating:
5.0

Customer did not leave a comment.

Charles Potter 
Rating:
5.0

Not a thing, the man was very professional and respectful. He was very informative and even attached the hitch in the snow! He had to dig the trailer out! Amazing service

PAYTON MILLER 
Rating:
5.0

Customer did not leave a comment.

STEVEN BECK 
Rating:
5.0

Customer did not leave a comment.

JAIME MARKS 
Rating:
3.0

This moving experience was absolutely terrible with Uhaul. We booked a truck and a moving company to help load and unload. Received a phone call stating that I would have to drive 2 hrs round trip to pick up a 26’ uhaul due to the location no longer having the rental that I reserved. We had to cancel the entire move due to this huge inconvenience. We rebooked the 26’ uhaul and the loaders/unloaders for this week. I received a call 1 hr prior to picking up the equipment, stating that the truck isn’t available at the booked location AGAIN!!! Luckily Nate was able to make adjustments and we were able to pick up two separate trucks. Not overly happy about filling up two trucks and paying for two insurance policies…that alone added over $100 to the bill that should never have been there. This review is not aimed toward the staff at the locations as the staff were amazing. We are very upset and dissatisfied with the service from uhaul. Moving itself is very stressful and uhaul made this move so stressful that we will no longer be using uhaul at all! Between the issues with receiving a truck and the issues we had with our loading crew, we are completely done with uhaul and after telling everyone our experience they have also stated they will no longer be utilizing uhaul services.

Hannah Allnutt 
Rating:
4.0

Customer did not leave a comment.

Robin Weightman 
Rating:
5.0

Customer did not leave a comment.

Kasey Simon 
Rating:
3.0

Our overall experience was horrible. But In the end everyone did what they could to help. Although our experience was a bad one this time. It is an uncommon one. Once we finally got our truck things went well and the truck ran great. And was the perfect size for us.

Brandon Hudspeth 
Rating:
4.0

Customer did not leave a comment.

MATTHEW BOBRO 
Rating:
5.0

Customer did not leave a comment.

Tim Gilchrist 
Rating:
3.0

Truck was clean but was less than optimal mechanically.

Richard Roccon 
Rating:
5.0

Customer did not leave a comment.

DAVID MCILTROT 
Rating:
5.0

Nice people, a pleasure to work with.

JEANNE SCHRENK 
Rating:
5.0

Customer did not leave a comment.

JESSICA BERGFELT 
Rating:
5.0

Very clean, very thorough and knowledgeable. I would definitely rent from here again

STACEY ACOSTA 
Rating:
5.0

Customer did not leave a comment.

ROBERT DAVENPORT 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HUGHES 
Rating:
5.0

You need to make the check in process easier and explain about if you're 1hour latest cancels you reservation

Karen Chapman 
Rating:
4.0

Customer did not leave a comment.

David Lortz 
Rating:
5.0

I have used this location several times either dropping off or renting, very helpful.

CASSANDRA EPSTEIN 
Rating:
5.0

Customer did not leave a comment.

TRACY CLEMENS 
Rating:
5.0

Customer did not leave a comment.

VINCENT CROSE 
Rating:
4.0

Customer did not leave a comment.

Brian Alfera 
Rating:
4.0

Needs new front tires other than good

JOSEPH FRENCH 
Rating:
5.0

Great Experience

TIMOTHY HOUK 
Rating:
5.0

Great people to work with!

TIMOTHY SUTTER 
Rating:
5.0

Customer did not leave a comment.

Jack Ruth 
Rating:
5.0

Owner was extremely nice and wonderful to work with. Explained everything and did a wonderful job.

STEVEN BOKOR 
Rating:
5.0

Customer did not leave a comment.

NORMA WRIGHT 
Rating:
4.0

Customer did not leave a comment.

SCOTT KEGEL 
Rating:
5.0

They were very helpful in getting me what I needed and accommodating the pick up. They were great!!!

STACEY MEEHAN 
Rating:
5.0

Customer did not leave a comment.

SUSAN ZONA 
Rating:
5.0

I can’t think of anything that needs improvement. The whole rental experience was much easier than expected. Mr. Houk was friendly and efficient, and he explained everything about how the truck and ramp worked. The only problem we had was during the self-check out because for some reason we couldn’t get my phone to share my location which meant we couldn’t proceed past that point. However, we managed to share the link to my daughter’s phone and completed check out that way. Not U-Haul’s fault, just be aware that was an issue. I will definitely use this rental location again when the need arises. Thank you to Mr. Houk!

Lynn Funari 
Rating:
5.0

Customer did not leave a comment.

BRANDYN KENNEDY 
Rating:
5.0

Absolutely first rate service and customer care. Will use this center the next time I need a rental.

RANDY HOGUE 
Rating:
5.0

Customer did not leave a comment.

erik fisher 
Rating:
5.0

Customer did not leave a comment.

Valerie Haley 
Rating:
5.0

Customer did not leave a comment.

Lucille Wright 
Rating:
5.0

Everything was ready for me when i picked up. They were great!

Stacey Meehan 
Rating:
5.0

Customer did not leave a comment.

nico bellissimo 
Rating:
5.0

Customer did not leave a comment.

Jim Boots 
Rating:
5.0

Customer did not leave a comment.

DAVID MARCELLA 
Rating:
5.0

Customer did not leave a comment.

Joann Greer 
Rating:
5.0

Not applicable.

Na'im Benton 
Rating:
5.0

Customer did not leave a comment.

Joe Kupiszewski 
Rating:
5.0

Customer did not leave a comment.

Tracey Clemens 
Rating:
5.0

Efficient service. Very pleased with this rental location.

Brian Shearer 
Rating:
4.0

Customer did not leave a comment.

Kristy Martell 
Rating:
5.0

Customer did not leave a comment.

Thomas Houk 
Rating:
3.0

Had problems with the online pickup/dropoff

Carl Benjamin 
Rating:
4.0

Customer did not leave a comment.

SCOTT KEGEL 
No reviews have been submitted for this location.

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