The owners were terrific!! I will definitely use this site again to rent a U-Haul!!!
Cortney C
Customer Reviews for Route 65 Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tom was very helpful and friendly. Enjoyed talking with him. I highly recommend this location and services! Thanks Tom!
PETRONIO ZThey were great to work with. Very easy to schedule and accommodating with our changing needs.
Cody SAmazing people and the nicest person
Cameron RVery nice people at location
Michael DI was completely satisfied. Exelent service.
Robert Kthe service was exceptional.
Eric RDropped off on a Sunday when the location was closed. There was a person there who was still willing to help. Thanks!
Kurtis KNothing
WILLIAM RRoute 65 Motors is the place to go for a U-Haul! The owners are wonderful and extremely helpful. You won't be disappointed. Very accommodating.
Candice DNo improvement necessary. The appointment was flawless and the equipment was ready for use at the exact time required.
Ryan FRight rear tire very low pressure,(30psi). Tire had been plugged in the past. Aired to 80 psi, at return, down to 50 psi.
David WCheck in app didn’t work.
JAMES IGreat customer service and accommodations.
Issaac CTom is a true operator of his business. Extremely flexible, professional and of service. Grateful he is in the Ellwood area. Thank You !!
Rodger RLocation was fine but out of my way as I wanted and booked for cranberry 6 weeks in advance. Last minute uhaul calls to say oh well have local ones to someone else. Had to drive 20 miles out of way to pick up so 20 up and back. With the extra gas it was quite a surprise that this is how uhaul did things. It isn’t by when you book but by when they decide to assign. If there were any other trailer options I would not be going back to uhaul. This is not the first time over the years that it has happened. Shame on uhaul for not acknowledging an advance booking over someone booking the day before.
David Hprofessionally the best people. We appreciate them and how they conduct themselves.
Robert OGreat service! They were really friendly, helpful, and knowledgeable! I will definitely return there if I needed another rental! I like that you can precheck in on the uhaul app, made the process faster when I arrived to pick it up. It was an easy process to return after hours, just make sure you have your smartphone with you!
Holli SGreat service. Friendly and very helpful. Will select this location for my rental every time.
Tony Jgreat service i definitely will be back
JAMES SPrice is high
Matthew ZOne of the best U-Haul centers I've been to
al nNot a thing, the man was very professional and respectful. He was very informative and even attached the hitch in the snow! He had to dig the trailer out! Amazing service
PAYTON MThis moving experience was absolutely terrible with Uhaul. We booked a truck and a moving company to help load and unload. Received a phone call stating that I would have to drive 2 hrs round trip to pick up a 26’ uhaul due to the location no longer having the rental that I reserved. We had to cancel the entire move due to this huge inconvenience. We rebooked the 26’ uhaul and the loaders/unloaders for this week. I received a call 1 hr prior to picking up the equipment, stating that the truck isn’t available at the booked location AGAIN!!! Luckily Nate was able to make adjustments and we were able to pick up two separate trucks. Not overly happy about filling up two trucks and paying for two insurance policies…that alone added over $100 to the bill that should never have been there. This review is not aimed toward the staff at the locations as the staff were amazing. We are very upset and dissatisfied with the service from uhaul. Moving itself is very stressful and uhaul made this move so stressful that we will no longer be using uhaul at all! Between the issues with receiving a truck and the issues we had with our loading crew, we are completely done with uhaul and after telling everyone our experience they have also stated they will no longer be utilizing uhaul services.
Hannah AOur overall experience was horrible. But In the end everyone did what they could to help. Although our experience was a bad one this time. It is an uncommon one. Once we finally got our truck things went well and the truck ran great. And was the perfect size for us.
Brandon HTruck was clean but was less than optimal mechanically.
Richard RNice people, a pleasure to work with.
JEANNE SVery clean, very thorough and knowledgeable. I would definitely rent from here again
STACEY AYou need to make the check in process easier and explain about if you're 1hour latest cancels you reservation
Karen CI have used this location several times either dropping off or renting, very helpful.
CASSANDRA ENeeds new front tires other than good
JOSEPH FGreat Experience
TIMOTHY HGreat people to work with!
TIMOTHY SOwner was extremely nice and wonderful to work with. Explained everything and did a wonderful job.
STEVEN BThey were very helpful in getting me what I needed and accommodating the pick up. They were great!!!
STACEY MI can’t think of anything that needs improvement. The whole rental experience was much easier than expected. Mr. Houk was friendly and efficient, and he explained everything about how the truck and ramp worked. The only problem we had was during the self-check out because for some reason we couldn’t get my phone to share my location which meant we couldn’t proceed past that point. However, we managed to share the link to my daughter’s phone and completed check out that way. Not U-Haul’s fault, just be aware that was an issue. I will definitely use this rental location again when the need arises. Thank you to Mr. Houk!
Lynn FAbsolutely first rate service and customer care. Will use this center the next time I need a rental.
RANDY HEverything was ready for me when i picked up. They were great!
Stacey MNot applicable.
Na'im BEfficient service. Very pleased with this rental location.
Brian SHad problems with the online pickup/dropoff
Carl B