Customer Reviews for Route 65 Motors
(U-Haul Neighborhood Dealer)

343 reviews

1702 SR 65   Ellwood City, PA 16117

(724) 824-1987

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(724) 824-1987

1702 SR 65
Ellwood City, PA 16117

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Tom was awesome! He thoroughly explained everything to me. The U-Haul computer system was down so he completed the rental with paper and pencil so we could be on our way. He even hooked up the trailer for me and gave me some towing tips. This is a GREAT U-Haul location!

Wes H 
Rating:
5.0

Keep up the good work, good experience.

Brett S 
Rating:
5.0

Everything was great!

Jacob S 
Rating:
5.0

Customer did not leave a comment.

Patrick H 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Awesome worker knew exactly what he was doing, other than the guy in ellwood on Beaver who just left me standing there and did nothing for me

Gordon B 
Rating:
5.0

Keep the same

Breaden Y 
Rating:
5.0

The owners were terrific!! I will definitely use this site again to rent a U-Haul!!!

Cortney C 
Rating:
5.0

Tom was very helpful and friendly. Enjoyed talking with him. I highly recommend this location and services! Thanks Tom!

PETRONIO Z 
Rating:
5.0

Customer did not leave a comment.

FRANCIS W 
Rating:
5.0

They were great to work with. Very easy to schedule and accommodating with our changing needs.

Cody S 
Rating:
5.0

Customer did not leave a comment.

Misty R 
Rating:
5.0

Customer did not leave a comment.

joe w 
Rating:
5.0

Customer did not leave a comment.

Dawna M 
Rating:
5.0

Amazing people and the nicest person

Cameron R 
Rating:
5.0

Customer did not leave a comment.

Brandy M 
Rating:
5.0

Customer did not leave a comment.

julie c 
Rating:
5.0

Customer did not leave a comment.

Ryan L 
Rating:
5.0

Very nice people at location

Michael D 
Rating:
5.0

I was completely satisfied. Exelent service.

Robert K 
Rating:
5.0

Customer did not leave a comment.

SCOTT B 
Rating:
5.0

Customer did not leave a comment.

Tom H 
Rating:
5.0

Customer did not leave a comment.

Ryan N 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
5.0

the service was exceptional.

Eric R 
Rating:
5.0

Customer did not leave a comment.

FRANCIS W 
Rating:
5.0

Dropped off on a Sunday when the location was closed. There was a person there who was still willing to help. Thanks!

Kurtis K 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Nothing

WILLIAM R 
Rating:
5.0

Route 65 Motors is the place to go for a U-Haul! The owners are wonderful and extremely helpful. You won't be disappointed. Very accommodating.

Candice D 
Rating:
5.0

Customer did not leave a comment.

Mary M 
Rating:
5.0

No improvement necessary. The appointment was flawless and the equipment was ready for use at the exact time required.

Ryan F 
Rating:
4.0

Right rear tire very low pressure,(30psi). Tire had been plugged in the past. Aired to 80 psi, at return, down to 50 psi.

David W 
Rating:
5.0

Customer did not leave a comment.

Ronald R 
Rating:
5.0

Customer did not leave a comment.

Chuck B 
Rating:
5.0

Check in app didn’t work.

JAMES I 
Rating:
5.0

Great customer service and accommodations.

Issaac C 
Rating:
5.0

Customer did not leave a comment.

Patrick H 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V 
Rating:
5.0

Customer did not leave a comment.

Matthew L 
Rating:
5.0

Customer did not leave a comment.

Jonathan H 
Rating:
5.0

Customer did not leave a comment.

Randall C 
Rating:
5.0

Tom is a true operator of his business. Extremely flexible, professional and of service. Grateful he is in the Ellwood area. Thank You !!

Rodger R 
Rating:
5.0

Customer did not leave a comment.

Jennifer W 
Rating:
4.0

Location was fine but out of my way as I wanted and booked for cranberry 6 weeks in advance. Last minute uhaul calls to say oh well have local ones to someone else. Had to drive 20 miles out of way to pick up so 20 up and back. With the extra gas it was quite a surprise that this is how uhaul did things. It isn’t by when you book but by when they decide to assign. If there were any other trailer options I would not be going back to uhaul. This is not the first time over the years that it has happened. Shame on uhaul for not acknowledging an advance booking over someone booking the day before.

David H 
Rating:
5.0

Customer did not leave a comment.

Randall C 
Rating:
5.0

professionally the best people. We appreciate them and how they conduct themselves.

Robert O 
Rating:
5.0

Customer did not leave a comment.

Derek J 
Rating:
5.0

Great service! They were really friendly, helpful, and knowledgeable! I will definitely return there if I needed another rental! I like that you can precheck in on the uhaul app, made the process faster when I arrived to pick it up. It was an easy process to return after hours, just make sure you have your smartphone with you!

Holli S 
Rating:
5.0

Great service. Friendly and very helpful. Will select this location for my rental every time.

Tony J 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

great service i definitely will be back

JAMES S 
Rating:
4.0

Price is high

Matthew Z 
Rating:
5.0

One of the best U-Haul centers I've been to

al n 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Customer did not leave a comment.

Charles P 
Rating:
5.0

Not a thing, the man was very professional and respectful. He was very informative and even attached the hitch in the snow! He had to dig the trailer out! Amazing service

PAYTON M 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

JAIME M 
Rating:
3.0

This moving experience was absolutely terrible with Uhaul. We booked a truck and a moving company to help load and unload. Received a phone call stating that I would have to drive 2 hrs round trip to pick up a 26’ uhaul due to the location no longer having the rental that I reserved. We had to cancel the entire move due to this huge inconvenience. We rebooked the 26’ uhaul and the loaders/unloaders for this week. I received a call 1 hr prior to picking up the equipment, stating that the truck isn’t available at the booked location AGAIN!!! Luckily Nate was able to make adjustments and we were able to pick up two separate trucks. Not overly happy about filling up two trucks and paying for two insurance policies…that alone added over $100 to the bill that should never have been there. This review is not aimed toward the staff at the locations as the staff were amazing. We are very upset and dissatisfied with the service from uhaul. Moving itself is very stressful and uhaul made this move so stressful that we will no longer be using uhaul at all! Between the issues with receiving a truck and the issues we had with our loading crew, we are completely done with uhaul and after telling everyone our experience they have also stated they will no longer be utilizing uhaul services.

Hannah A 
Rating:
4.0

Customer did not leave a comment.

Robin W 
Rating:
5.0

Customer did not leave a comment.

Kasey S 
Rating:
3.0

Our overall experience was horrible. But In the end everyone did what they could to help. Although our experience was a bad one this time. It is an uncommon one. Once we finally got our truck things went well and the truck ran great. And was the perfect size for us.

Brandon H 
Rating:
4.0

Customer did not leave a comment.

MATTHEW B 
Rating:
5.0

Customer did not leave a comment.

Tim G 
Rating:
3.0

Truck was clean but was less than optimal mechanically.

Richard R 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Nice people, a pleasure to work with.

JEANNE S 
Rating:
5.0

Customer did not leave a comment.

JESSICA B 
Rating:
5.0

Very clean, very thorough and knowledgeable. I would definitely rent from here again

STACEY A 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

You need to make the check in process easier and explain about if you're 1hour latest cancels you reservation

Karen C 
Rating:
4.0

Customer did not leave a comment.

David L 
Rating:
5.0

I have used this location several times either dropping off or renting, very helpful.

CASSANDRA E 
Rating:
5.0

Customer did not leave a comment.

TRACY C 
Rating:
5.0

Customer did not leave a comment.

VINCENT C 
Rating:
4.0

Customer did not leave a comment.

Brian A 
Rating:
4.0

Needs new front tires other than good

JOSEPH F 
Rating:
5.0

Great Experience

TIMOTHY H 
Rating:
5.0

Great people to work with!

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

Jack R 
Rating:
5.0

Owner was extremely nice and wonderful to work with. Explained everything and did a wonderful job.

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

NORMA W 
Rating:
4.0

Customer did not leave a comment.

SCOTT K 
Rating:
5.0

They were very helpful in getting me what I needed and accommodating the pick up. They were great!!!

STACEY M 
Rating:
5.0

Customer did not leave a comment.

SUSAN Z 
Rating:
5.0

I can’t think of anything that needs improvement. The whole rental experience was much easier than expected. Mr. Houk was friendly and efficient, and he explained everything about how the truck and ramp worked. The only problem we had was during the self-check out because for some reason we couldn’t get my phone to share my location which meant we couldn’t proceed past that point. However, we managed to share the link to my daughter’s phone and completed check out that way. Not U-Haul’s fault, just be aware that was an issue. I will definitely use this rental location again when the need arises. Thank you to Mr. Houk!

Lynn F 
Rating:
5.0

Customer did not leave a comment.

BRANDYN K 
Rating:
5.0

Absolutely first rate service and customer care. Will use this center the next time I need a rental.

RANDY H 
Rating:
5.0

Customer did not leave a comment.

erik f 
Rating:
5.0

Customer did not leave a comment.

Valerie H 
Rating:
5.0

Customer did not leave a comment.

Lucille W 
Rating:
5.0

Everything was ready for me when i picked up. They were great!

Stacey M 
Rating:
5.0

Customer did not leave a comment.

nico b 
Rating:
5.0

Customer did not leave a comment.

Jim B 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

Joann G 
Rating:
5.0

Not applicable.

Na'im B 
No reviews have been submitted for this location.

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