First, we were given a smaller truck and had to make two trips. That caused us to be an hour late returning the truck. Upon arrival the manager started yelling at me for being an hour late and threatening to charge me extra fees for inconveniencing him. He then became vulgar and started to use profanity as I decided to check my own truck in online. He became threatening and physically blocked my path while I was trying to finish cleaning my truck out. When I threatened to call the police he moved and allowed me to finish. Most of the conversation was recorded because I was on the phone with a U-Haul manager for most of the interaction. I can't believe there are people like this that can partner with U-Haul.SEAN A.
Customer Reviews for Route 6 Auto Sales LLC
(Distribuidor de U-Haul del vecindario)
Portage, IN 46368
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.: 10 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
nothing needed. the online registration was great.John A.
El cliente no dejó un comentario.Julie W.
Excellent service, super friendly crew and the owners are lovely people and it even help me out get in the truck back and it's spot because I arrived late and in the dark five stars would gladly recommend.michael M.
El cliente no dejó un comentario.Jennifer C.
Great customer service!!!deb M.
The gentleman that helped me was very nice, polite and helpful. Place was busy and I was helped in a timely manner. Made sure mt trailer was hooked up correctly and explained to me how to properly load the trailer. GraciasRobert R.
Pick up was excellent. The representative was very nice,informative,helpful and great with the whole experience. I'd recommend this location for future rentals for sure.Sherri M.
Not much in the way of customer serviceRebecca S.
Because of the trouble using the app to check in and out, I would NOT recommend this location. I would only recommend a location that has an office that was OPEN... YOU CANNOT RELY ON THE UHAUL APP...Dennis E.
Service was great.Zachary J L.
El cliente no dejó un comentario.Tyler P.
Excellent customer service. In today's world that absolutely means a LOT. Professional and customer-satisfaction driven. Thanks!!!!Antonio O.
He went above and beyond, we were stuck from Maine in Chicago due to break down with 5 kids he help us with our truck, and helped find a place to stay for weekend that we could afford. With out his help we would have been on the street for 4 days. God bless James Parrett always will be thankful for his help Yours truly pastor Glen Ward and Andrea ward and kidsglenn W.
El cliente no dejó un comentario.Gayle P.
El cliente no dejó un comentario.Roger G.
El cliente no dejó un comentario.Tim W.
The manager/sales man was amazing. He was very helpful. He asked ?s that a normal driver wouldn't now or take in consideration. I will definitely recommend this place an if i ever need uhaul needs he will be my first stop.Kerry G.
El cliente no dejó un comentario.Marco M.
El cliente no dejó un comentario.Victoria V.
Overall the site was fine. They had the unit I requested and James did a great job with the contract, billing etc and also hooked up and unhooked the trailer I rented. The negative I have is that they open at 10am, which I felt was kind of late. By the time everything was done at the site and a 20 minute ride home, it was almost 11:00 am. I had a full day of loading to do and a very early start the next morning and at least a couple hours earlier would have made a difference.Edward S.
El cliente no dejó un comentario.Robert R.
James was very helpful in getting the trailer connected to my vehicle. He is very professional and a kind person. Great asset the UHaul familyBUSINESS INTEGRA B.
James was super friendly- definitely customer service oriented; very helpful. I would definitely come back here. Nice quiet place as well. That always helps! Thanks, James for great a customer experience!joyce R.
James did a great job and was very understanding and very professional.Cody O.
El cliente no dejó un comentario.liliana L.
El cliente no dejó un comentario.Zeljko N.
El cliente no dejó un comentario.Stephanie H.
El cliente no dejó un comentario.Jesse F.
The service was excellent and overall great experience . They go over and above with customer service!Darnae S.
El cliente no dejó un comentario.Katrina L.
El cliente no dejó un comentario.Gregory B.
This location was great!! Worked around my schedule & flexible with pickup/drop off. Highly recommend!Robert T.
El cliente no dejó un comentario.DAVID K.
James was very outgoing and informational! I would Highly recommended anyone to go there at the least to rent a uhaul!Marja W.
Got me in and out in a Jiff.GLEN L.
It was hard contacting this site one day, but another day was fine.ELANE O.
El cliente no dejó un comentario.Jason B.
El cliente no dejó un comentario.JORDAN C.
Great Service and communicationSteve V.
El cliente no dejó un comentario.SANDRA J.
El cliente no dejó un comentario.GORDON D.
Excellent trailer and customer service.Mark H.
El cliente no dejó un comentario.Kyle K.
El cliente no dejó un comentario.Ryan M.
El cliente no dejó un comentario.Robby G.
UHaul needs to do a much better job on responding to calls on the customer service line. You guys also need to provide more training on automated pick up service. I think the overall service can be improved on the National level. There should be more adjustments and allowances for errors and for customers that use your service a lot.James R.
El cliente no dejó un comentario.Tanya T.
El cliente no dejó un comentario.Katrina L.
El cliente no dejó un comentario.Elizabeth M.
Absolutely loved picking up from this location. I have used uhaul and budget in the past. I hate using budget, and have been using uhaul a few times now, this location is by far my favorite to deal with!Stephanie H.
El cliente no dejó un comentario.Dan D.
I requested an in person pick up and got switched to an electronical one and did not enjoy the experience of the pick up or drop offJennifer P.
Keep doing what you are doing!!!!! Great customer service and relations. I will.rent from this location again!!!Tim C.
El cliente no dejó un comentario.Chad S.
All was great servicedawn W.
El cliente no dejó un comentario.Billy B.
James was awesome. A great dealer to work with.James J.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Christopher W.
After reserving a truck from the Hamstrom office, then I receive a call from some women telling me they DIDN'T have the truck I reserved & that I would have to pick it up at the lake station Ace hardware. When I asked why I couldn't pick it up from one of the other locations in Portage I was told no had truck available. After talking to her I called the location on highway 6 in Portage & spoke to the gentleman who told me he did have a truck available. He was so helpful accommodating & very pleasant. He even told me I could pick it up early before they opened, which I didn't know I could do. I would HIGHLY recommend this location to all my friends. 10 out of 10!Bridget E.
Get better running trucks the trucks run very crappy but get the job done! James customer service was excellent but he has no control over the vehicles that are delivered to him for rentalsAngela H.
Fix the uhaul server so it doesn't go down in the middle of a transaction.Phyllis M.
El cliente no dejó un comentario.Larry M.
Very friendly and helpful!!Thomas N.
El cliente no dejó un comentario.kerry E.
El cliente no dejó un comentario.dawn W.
New van, clean, great customer service. What's not to like? I never had an experience like it in the Chicago area.Eddie A.
The service was outstanding and I would highly recommend to everyone to give it a try if u ever need assistance. Very friendly and outgoing.joshua O.
El cliente no dejó un comentario.Jim T P.
El cliente no dejó un comentario.Darrell F.
Very nice people, efficient rental experienceAnastasia T.
Ford vans are better than Chevrolet vans!! The next time I rent a van I shall request a Ford van. They have more head and leg room!! Otherwise the haul went well!!gregory M.
El cliente no dejó un comentario.Ashley G.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Cindy R.
El cliente no dejó un comentario.William I.
El cliente no dejó un comentario.michelle M.
El cliente no dejó un comentario.Suriel C.
Exceptional customer service 5 starsraymond F.
El cliente no dejó un comentario.sam R.
Staff was very nice and helpfulKevin K.
The unit inside was dirty and had drink spillage.James W.
El cliente no dejó un comentario.Brett C.
El cliente no dejó un comentario.Wolfgang A.
James was very helpful when I made the reservation and answered all my questions. Picking up and dropping off the truck were very easy and we didn't have any issues. James was very friendly and has a great customer service attitude! ¡Gracias!julie T.
Easy in, easy out. Quick service, can't ask for more.Steven B.
El cliente no dejó un comentario.Craig S.
El cliente no dejó un comentario.Brian W.
under the corpus pandemic, I was treated well. there was 2 other trucks leaving around same time so u can say you have people using trucks alot. thank you again.Karen L.
El cliente no dejó un comentario.Sara H.
Uhaul truck was ready, location convenient, friendly staff, reasonable price, and it served our needs for 2 hours.RODOLFO G.
Was very helpful and outgoing. Made sure we were taken care of. Not to many people do this anymore.ROBERT B.
El cliente no dejó un comentario.Antonio G.
El cliente no dejó un comentario.EBONY S.
The staff was incredibly knowledgeable and friendly. They made a hectic time run very smoothly. I appreciate all the help and support that was givenJanet S.
El cliente no dejó un comentario.NATHANIEL C.
Second time renting from this location, this time there was an issue with delivery of the trailer I reserved to the location. James went above and beyond to get me the trailer and though it was delayed he was very apologetic and sincere about doing all he could to make sure I was satisfied with my rental. Great location and will continue to use them!â€James T.