I had to wait 50 minutes trying to use the stupid U-Haul app and it made me late for my pick up. I'm very unpleased with it.
Mark S.
Customer Reviews for Route 6 Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Floor mats were dirty and old blankets left in truck when picked up These were pointed out to me at drop off location.
Richard M.I reserved at one location and was moved last minute. So fix your scheduling system.
Jeff S.It was so easy to pick up and drop off the vehicle. Very friendly people!
Charlotte J.It was great and hauled all our stuff
Abby M.Review the online drop off process with the employees so they can explain how to return a vehicle via check in app
Shawnee O.I never got an email of my receipt and I was told I would.
glinda S.My pick up location and truck were changed at the last minute. I don't like driving trucks so had ordered a van. Got a truck. I was also sent to a location that was farther then I wanted to go
patty D.The truck itself was excellent very big and very easy to drive but the ramp there's a truck come with was too short and very hard to load almost to the point is being very dangerous and useless. It took me twice as long to load and unload because of the ramp being so short. Trust me i'm not a weak person, trying to get something heavy on a dolly up a small ramp is not an easy task. It looks to me like somebody took a ramp off of a small truck and put it on this one. if you're thinking of renting this truck, you better eat your Wheaties.
KURT A.Easy to get into, but kind of sketchy.
Bill Q.Returned and put in back off hours on Sunday May 29th closed for holiday weekend.
TAMMY J.I originally was asked to have the unit back by 6 PM and I brought the unit back at 5:55 and place it was already closed other than that everything went well.
Steve M.Great service
Russell O.Nothing everting was good thanks
niki S.Nothing , service was great friendly and helpful.
PAUL S.Friendly service. We have been here several times in past couple months. Will keep coming back. It's great
Anthony R.This van that I rent was completely filthy. There was so much dirt and dust in the van we had the windows down. When I turned the heat on dust came out. We even took pictures
Terese M.The young gentleman was very pleasant.
nancy T.I very happy with the Service & representative Thank You
charlene P.Have associate offer to show features of the vehicle in case this is new to customers. Clean the vehicle. Pull vehicle out of lot so it's ready for customer to use.
Chris D.A Great location.A great staff friendly and helpful.. This my go to UHaul location
Tim C.Headlight switch wasn't secure, power steering started whining after about an hour of driving, dome light in cab and cargo light didn't work. And pics displayed at rental pick-up shiwed it just coming out of the shop!
Michael M.The customer service was absolutely wonderful. They were so friendly and nice to work with.
Juan R.Service was great. After reservation was made, the rest was very smooth, in and out. No wait.
Pearlie J.Jasmine and the gentleman I spoke to were friendly, professional, and relatable. You run a great spot!
ALEXANDER P.Not locations fault, but requested pick-up in Valparaiso and wasn't told until day before I had to pick-up in different city and different time—sounds harmless, but I had arranged rides to locations and timeline to meet movers (from out-of-town) and was hectic rescheduling everything at the last minute. I also requested two utility dolly's and there wasn't any at location if pick-up, original pick-up location, nor two other locations checked on by associate (that tried to assist me immensely). I ended up renting a large, bulky, unwanted applicable dolly.
James R J.Nothing. Staff was accomodating and competent. Prices within normal range. Very good location.
heidi N.I had a hard time finding the location. The reason I say this is there was no sing out front or no notice attraction to it. Had I not seen a truck from across the street I would have missed it.
richard M.The person that rented to us was very helpful.
Deana P.Great experience
teresa M.Excellent transaction. Great customer service. I would definitely do business with Rt 6 auto sales/UHaul location again. Highly recommended.
CHARLIE C.Absolutely nothing. The customer service at this location exceeded all of my Uhaul rentals in the past. He was very informative and got me out the door quickly. Will definitely be doing my Uhaul business through there again.
Micheal C.Excellent communication very organized and detailed along with great energy thank you for making our move stress free!
Darius B.James was excellent. Very professional. Highly recommended.
CHARLIE C.Getting the truck keys from the lock box, was difficult. U-Haul needs a more user friendly lock device.
Theodore S.Good communication
lori J.The truck has a safety issue as it is missing a mirror on the passenger side.
David M.Excellent customer service
Aaron S.Manager was super friendly and helpful!
Trevor B.They always provide us with outstanding service.
JAMES R.Owner was late to get truck no one showed up until 1021am. He said he wasn't going to charge me for dolly but I was charged also I asked for insurance that was 14.00 then on bill it says 29.00 this isn't cool U-Haul. These guys you contract with are giving you guys a bad name. I tried to give you guys a try again but this is my last and final time going to U-Haul. Unprofessional and I will report everything to bbb.
Tashaun A.James rented me a car hauler and he was very helpful.
courtney H.I had to drop off my rental outside of business hours, but it wasn't abundantly clear where there was even space to drop off my rental. It was small and cramped, not exactly the cleanest of spaces.
Whitney J.