Comentarios del cliente para Route 460 Vapor & Tobacco

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Route 460 Vapor & Tobacco

Grado total:

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Gene D. en

Grado:

El cliente no dejó un comentario.

Harold A. en

Grado:

We had only 1 thing that got broke. Our one TV's screen was broken. Everything else was great. They were in the Explorer on the car carrier and they were bounced around to much.

kimberley W. en

Grado:

Person not knowledgeable about what equipment was on-hand.

Dzajic M. en

Grado:

The vehicle was extremely dirty on the outside and there was a hole on the back of my vehicle which was not disclosed to me. Luckily, it had already been identified.

melissa C. en

Grado:

Having to input all driver and vehicle information in order to obtain a quote for a trailer is a bit cumbersome and time consuming.

June D. en

Grado:

We had a 2:30 pick up and the uhaul wasn’t on location yet at 2:40. They also didn’t have the utility dolly we had reserved. The employee called and the renter was only about 10 minutes away. Seems they were told to return by 3:30. The truck would need to be checked in so it put us a little behind. The employee was friendly and cooperative. It’s a vape shop so expect employee and customers to be vaping. Two pool tables fill the shop and lots of vaping equipment and cigarettes available for purchase. There was a sweet dog walking around inside. My frustration was that the 9 foot van or 10 foot trucks weren’t available anywhere in the Newport News area so we had to head way out to Windsor, VA to rent a 15 foot truck. That is a big truck on skinny country roads. Also added to our miles and put us over the allotted amount.

david S. en

Grado:

El cliente no dejó un comentario.

Jeff K. en

Grado:

El cliente no dejó un comentario.

joanne E. en

Grado:

Ensure the vehicle has sufficient amount of fuel for next customer pickup. Also ensure the vehicle has furniture wraps/cover to prevent scarring of customer's items.

eloy S. en

Grado:

El cliente no dejó un comentario.

Joshua A. en

Grado:

Reserved car dolly was not available. I drove 60 miles round trip, out of my way to get one from another location. Reserved hand truck / furniture dolly was not available. 12 furniture blankets were not inside of the truck when I arrived at my move location so I had to return to the store (460 Vapor) to get them; another 20 mile round trip for me. When I got to the pick-up location "store" for my blankets they gave me a random stack, which turned out to be 9 total, not the 12 I reserved. The drop off location tried to charge me for the 3 "missing" blankets. I called 460 Vapor, the pick-up location to see if they could correct the account receipt for the blankets but the girl working the computer could not figure out how to do that. I called customer service whom in turn told me that I would be charged for the blankets but reimbursed a day later. 460 Vapor is a "head shop" that sells products that are not legally intended for use with marijuana. They also sell CBD oils and other assorted "smoking" items. I'm sure the staff are good people but perhaps they should lay off the pot while making U-Haul reservations and fulfilling U-Haul requirements for customers. Additionally my 20 foot truck smelled like the bathroom floor of a college frat party and after close examination of the receipt; revealed a hand written note about a hole in the top of the truck with a disclaimer "we cannot guarantee your items will not get wet". Overall horrible experience! F-

anthony B. en

Grado:

Great customer service

Douglas H. en

Grado:

El cliente no dejó un comentario.

Lee J. en

Grado:

El cliente no dejó un comentario.

MICHAEL STANLEY D. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

I am in South Carolina. I called reservations for my son in Virginia. They transferred me too this location. Jennifer was very nice over the phone. She went well beyond They Call of Duty to make sure that my accommodations work good for my son. She was unsure weather the 10 foot or the 15-foot had a pull out ramp. So she went out on the lot to check for me while on the phone. We decided to go with the 15-foot, because it had a pull out ramp for my son. She was very thorough and giving me the best rate available for this truck. I would rate her as an excellent representative. Thanks to both of you.

peter K. en

Grado:

Long story but short story overcharged me and left me to handle it

Harry C. en

Grado:

More trucks this location only had one

Rusti M. en

Grado:

El cliente no dejó un comentario.

Suzanne C. en

Grado:

El cliente no dejó un comentario.

George W. en

Grado:

El cliente no dejó un comentario.

Judy D. en

Grado:

El cliente no dejó un comentario.

michael M. en

Grado:

No improvements needed. We had a situation where my husband was hospitalized while we were out of town and we had to extend our rental for two more days. We greatly appreciate that we were not charged for the extension under these circumstances. We would rent from U-Haul again in a heartbeat!!

Eliott L. en

Grado:

El cliente no dejó un comentario.

Randal Eric D. en

Grado:

The representative was extremely helpful, which is why I'm giving it a 3-star rating. The process to rent the equipment was ridiculous. Their system is unresponsive and difficult for the employees to manage. The poor rep had to make several calls and tried for more than an hour to rent the equipment out to us. I finally had to go online on my phone and make the reservation, even though I was right there in the office. The representative, Jennifer, was amazing, helpful, and hard-working. The location's system is dreadful. I recommend this location, but make your reservation online first! That seems to be the only way you'll get the equipment. U-Haul, review and update your locations' systems.

Jeremiah L. en

Grado:

El cliente no dejó un comentario.

liaqat A. en

Grado:

El cliente no dejó un comentario.

JENNIFER M. en

Grado:

Mean was friendly and very helpful.

Richard S. en

Grado:

We had issues no one was there so we did the app check in which was very confusing.... didn’t know which truck was mine when someone did show up at the location I went in to ask for help and the gentleman was extremely rude I would not recommend this location to anyone

JOE G. en

Grado:

El cliente no dejó un comentario.

Lushus H. en

Grado:

El cliente no dejó un comentario.

Debbie B. en

Grado:

El cliente no dejó un comentario.