Well to start off I was overcharged. I was told that I would get a discount and I did not. And I even refilled the U-Haul tank up to where where I first received it and I got no reimbursement on it. And yes I got charged with a bank statement that I can prove. The reception is man. Was very rude I think. On assisting customers complained that it was closing time but the wall stated a clearly different time and he said he hadn't eaten all day so he hoped that there was no more customers and when I said there's someone in the yard he grown and went to the window and then came back to assist what he was in the middle of my papers with. Wasn't acting like he was going to even loan me the U-Haul rental for the price because what I was hauling he said I should have done something else with it which I'm not stating on here what that item is but it's none of anyone's business what I transport and this was nothing illegal but I'm just saying I would never recommend this place ever to anyone. Very rude customer service.
laura w
Customer Reviews for Route 37 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, will be back for sure!
brad wQuick and efficient experience. I was in and out with the trailer in less than 30 minutes.
Brian GStaff was friendly, accommadating and helpful
John ZNa
Sherry MJeff was very professional and was prompt in getting me the equipment I needed
mark cUnfortunately every time we turned the truck off we had to jump start it to get it started again. We had to jump it twice before we called for roadside assistance. We lost approximately 2 hours of our rental time trying to jump it that time and waiting on the technician to come change the battery. When the technician arrived he had a jump pack that he used instead of replacing the battery. We continued with our day and still had to jump the truck when it was turned off. We eventually just decided to keep it running while we loaded/unloaded our stuff. I had asked them if they were able to get us a different truck out here so we could finish, but we were told no. Thankfully the last lady we talked to extended our hours of use for us by almost half a day.
Kenneth BJeff with Rt. 37 UHAUL is absolutely one of the nicest guys I've ever done business with. He's very nice.
dianna mGreat customer service!! Danielle and Hannah are very polite and helped me throughout the process. Thanks again!
john gI hope this does not effect the location, however our experience with the mobile check in or mobile app was basally horrible and we will not be using U-Haul again that is something this location can not help, However the extra dolly's inside the truck were useless and took up space, the truck was not as clean as we expected and the amount of blankets inside wadded up was annoying. we were expecting better and if needed for another truck in future we will be looking at another company besides U-Haul due to the combined experience with the app, customer service, and equipment.
Joshua LEasy
Michelle DJeff was great as always.
Steve PMy problem with UHAUL is that the trailers don't have the manual jacks on them to help with hoping up the trailers. And most of the rental trailers are out of date and they have weak floors in them. The one I just rented had a roll up door and bad lighting on it you could not see the rear marker lamps . You need to start replacing the old trailers and start making them better for pulling to help with the fuel mileage on the pulling units . This trailer dropped the mileage from 20 to 12 miles per gallon .
Marshall RJeff was polite and professional as always.
Steve PGet rid of your old equipment. Also. I would like the 30 dollars back. My deposit was 100 and final charge was 70. I have not recieved my remaining 30 dollars
PRESTON SClean establishment and plenty is room to park.
ANTHONY WVery good Very nice
Perry MThe gentlemen who owns this location was very helpful and went above and beyond to help me. During a time that I don’t have a lot of faith in humans, he was kind and a good person.
Susan GI have no complaints. Got the job done. The man was nice.
Cathy DVery friendly and accommodating
misty RTremendously accommodating! Highly recommend!
Michael MTruck A quart low on oil, trailer tire pressure was low. One very low. Overall a great bunch of people. Thnx.
MICHAEL HJeff is a Awesome guy, he was very helpful and very Knowledgeable. Also is very helpful and he deserves a big THANK YOU ! for hooking up the trailer for me . As soon as I find out when I'm moving I'll be getting the truck from him . Thank you Jeff you are a Amazing Person. Sincerely Deborah S Aue
Deborah ANo body was there and the phone mail box was full
harry mI moved out of unit a few days before the end of October. Please correct your records. I did leave the unit clean swept and the door open. The owner was friendly, professional, and helpful. He was the type of person I like to do business with, I would not hesitate to be one of his customers again. My unit was easily accessible.
Florence J | Overall ExperienceVery friendly and corporative.
Kenneth BI would highly recommend this U-Haul location. Very professional and extremely helpful! Thank you.
KENNETH DGuy was really nice, knew what he was doing, quick, and good experience. MOST of all, he answered the phone when I had questions before renting. I do not like talking to national service! I want to talk with local people to make sure all is OK.
Tom HHave always been most helpful to me.
royal mWe used the 24/7 online to get the truck before store open. But when we opened the key box with the code provided, it was empty had to wait over 1 1/2 hrs to get the key
WAYNE BMoved out in August of the year 2021,and they've been debiting my bank card since September 1st,2021 till August 2022. Jeff the owner keeps telling me he'll take care of it but keeps dismissing me! I've turned it over to the bank and the BBB. If you go there make sure you're removed from their computer!!
ruth f | Overall ExperienceVery friendly, great customer service, and very helpful!
LaToya WFirst, I was given the wrong pick up location. The 1st location had to contact some people to find out where we really picked up. Upon arrival to the actual pick up destination, they gave us the wrong truck. It was the correct size but the number was off, causing problems for us when we dropped back off.
Robert BWhen I arrived at the location to drop off the U-haul, which was during business hours, the door was locked and the sign said "OPEN." No one was there. So I waited and waited, and kept waiting, and finally I saw someone moving around inside the building. So I knocked on the door and a young man let me in. Then I talked to a lady who said she didn't do U-haul rentals... that the person who did was not there. So I just left the truck and the lady said someone would contact me if there was a problem. I never heard from anyone, so I guess everything was OK. It would just be nice if U-haul representatives would be available at their facilities during regular business hours.
roger jReceived a voice message from vendor to be sure to pick up on time at 11am on schedule. Upon arrival 8/06 at 11 am. vendor had locked the office and left for a banking errand. two customers waited almost an hour for his return. The vehicle I was picking up was not swept out by the last renter, and there was no windshield washer fluid in the truck's reservoir. I had to wait another 45 minutes for this to be completed before I could leave with the rental truck.
Marcia DHe was professional and kind. I will always get my Uhaul needs from him. Hands down the best I have ever dealt with. Perfect 10/A+
Robert PMake self drop off web site easier to navigate.
Henry FCharged me $15.40 for two gallons of gas. I was told to bring the truck back between 1/2 and 3/4 of a tank. I returned the truck with that amount and still got charged for fuel. Not a way to run a business and keep customers.
John AMr. Meyer was extremely helpful and friendly. This is a terrific location to rent trucks in southern Illinois!
JAMES LSee comment above about the tv boxes. It relates to both places.
Julie LNothing to improve! Completely satisfied with my service! Definitely recommend to anyone!
Justice PBe on time. Have correct anount of change. Dont have me come the next day for change
Johnnie DThe trailer had not been swept out and was quite dirty inside.
Mary CA little dirt was inside by corners but nothing a broom can't fix.I cleaned it before putting stuff inside it took 1 min out the day not a big deal.
Francisco MThe sign and website said this location was open however the door was locked upon arrival. Someone finally opened the door, sticking their head out, and asked, "Can I help you?" It was obvious that he was not wanting us to come in, almost as if he was hiding something. Just seems a little shady and unprofessional. It was also very muddy where he had the trailer, then tracking mud into my vehicle.
Alex TNobody at store when I arrived. Truck was dirty inside. Gas guage was not as full as it said it was on rental agreement.
Jessica WThis location is independently owned. The gentleman offered to drive my car off the trailer, park the trailer, and disconnect the trailer for FREE... This is how customer service is supposed to be: offer to help after a stressful move. Only GREEDY CAPITALISTS nit pick and find ways of charging for every little thing. Route 37 U-Haul deserves recognition for outstanding customer service and welcoming hospitality!!!
Laura RNot a thing they r awesome
karen cNothing needs improved, the guy that runs the place runs a tight ship, it's well maintained and I'd highly recommend this location to anyone needing to rent a U-Haul truck or trailer!
Christopher HJeff Meyer was very helpful. very nice.
Eugene GOwner was very friendly and very fast. In and out in under 1o minutes.
George BThe dude who runs this place is top notch. Respectful and prompt.
Billy MWonderful Customer Service!! Will Recommend to all my friends!!
Monika BDid a after hours return
CODY MOwner was friendly, helpful, and superb customer service.
Jason BDidn't give me the 2 day rental like I was quoted online or the milage so I was charged more at drop off
Hunter KI have yet to be refunded for the mileage i did not use and also i cancelled the dolly prior to pick up abd i havenot been refunded fir that either.
KEITH LBest customer service and friendliness I've ever experienced while renting a truck for my company.
MARK S