Customer did not leave a comment.Ashley M.
Customer Reviews for Route 37 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Timothy W.
Customer did not leave a comment.DEREK E.
Jeff with Rt. 37 UHAUL is absolutely one of the nicest guys I've ever done business with. He's very nice.dianna M.
Great customer service!! Danielle and Hannah are very polite and helped me throughout the process. Thanks again!john G.
Customer did not leave a comment.Kathryn C.
I hope this does not effect the location, however our experience with the mobile check in or mobile app was basally horrible and we will not be using U-Haul again that is something this location can not help, However the extra dolly's inside the truck were useless and took up space, the truck was not as clean as we expected and the amount of blankets inside wadded up was annoying. we were expecting better and if needed for another truck in future we will be looking at another company besides U-Haul due to the combined experience with the app, customer service, and equipment.Joshua L.
Customer did not leave a comment.tim R.
Jeff was great as always.Steve P.
My problem with UHAUL is that the trailers don't have the manual jacks on them to help with hoping up the trailers. And most of the rental trailers are out of date and they have weak floors in them. The one I just rented had a roll up door and bad lighting on it you could not see the rear marker lamps . You need to start replacing the old trailers and start making them better for pulling to help with the fuel mileage on the pulling units . This trailer dropped the mileage from 20 to 12 miles per gallon .Marshall R.
Jeff was polite and professional as always.Steve P.
Customer did not leave a comment.Cassie H.
Customer did not leave a comment.FRANCISCO B.
Get rid of your old equipment. Also. I would like the 30 dollars back. My deposit was 100 and final charge was 70. I have not recieved my remaining 30 dollarsPRESTON S.
Clean establishment and plenty is room to park.ANTHONY W.
Very good Very nicePerry M.
The gentlemen who owns this location was very helpful and went above and beyond to help me. During a time that I don't have a lot of faith in humans, he was kind and a good person.Susan G.
Customer did not leave a comment.misty R.
I have no complaints. Got the job done. The man was nice.Cathy D.
Customer did not leave a comment.Patricia M.
Very friendly and accommodatingmisty R.
Tremendously accommodating! Highly recommend!Michael M.
Truck A quart low on oil, trailer tire pressure was low. One very low. Overall a great bunch of people. Thnx.MICHAEL H.
Jeff is a Awesome guy, he was very helpful and very Knowledgeable. Also is very helpful and he deserves a big THANK YOU ! for hooking up the trailer for me . As soon as I find out when I'm moving I'll be getting the truck from him . Thank you Jeff you are a Amazing Person. Sincerely Deborah S AueDeborah A.
No body was there and the phone mail box was fullharry M.
I moved out of unit a few days before the end of October. Please correct your records. I did leave the unit clean swept and the door open. The owner was friendly, professional, and helpful. He was the type of person I like to do business with, I would not hesitate to be one of his customers again. My unit was easily accessible.Florence J. | Overall Experience
Very friendly and corporative.Kenneth B.
Customer did not leave a comment.richard P.
I would highly recommend this U-Haul location. Very professional and extremely helpful! Thank you.KENNETH D.
Customer did not leave a comment.Jennifer K.
Guy was really nice, knew what he was doing, quick, and good experience. MOST of all, he answered the phone when I had questions before renting. I do not like talking to national service! I want to talk with local people to make sure all is OK.Tom H.
Customer did not leave a comment.james T.
Customer did not leave a comment.royal M.
Have always been most helpful to me.royal M.
We used the 24/7 online to get the truck before store open. But when we opened the key box with the code provided, it was empty had to wait over 1 1/2 hrs to get the keyWAYNE B.
Moved out in August of the year 2021,and they've been debiting my bank card since September 1st,2021 till August 2022. Jeff the owner keeps telling me he'll take care of it but keeps dismissing me! I've turned it over to the bank and the BBB. If you go there make sure you're removed from their computer!!ruth f. | Overall Experience
Very friendly, great customer service, and very helpful!LaToya W.
First, I was given the wrong pick up location. The 1st location had to contact some people to find out where we really picked up. Upon arrival to the actual pick up destination, they gave us the wrong truck. It was the correct size but the number was off, causing problems for us when we dropped back off.Robert B.
When I arrived at the location to drop off the U-haul, which was during business hours, the door was locked and the sign said "OPEN." No one was there. So I waited and waited, and kept waiting, and finally I saw someone moving around inside the building. So I knocked on the door and a young man let me in. Then I talked to a lady who said she didn't do U-haul rentals... that the person who did was not there. So I just left the truck and the lady said someone would contact me if there was a problem. I never heard from anyone, so I guess everything was OK. It would just be nice if U-haul representatives would be available at their facilities during regular business hours.roger J.
Received a voice message from vendor to be sure to pick up on time at 11am on schedule. Upon arrival 8/06 at 11 am. vendor had locked the office and left for a banking errand. two customers waited almost an hour for his return. The vehicle I was picking up was not swept out by the last renter, and there was no windshield washer fluid in the truck's reservoir. I had to wait another 45 minutes for this to be completed before I could leave with the rental truck.Marcia D.
Customer did not leave a comment.LISA H.
He was professional and kind. I will always get my Uhaul needs from him. Hands down the best I have ever dealt with. Perfect 10/A+Robert P.
Customer did not leave a comment.Jon G.
Customer did not leave a comment.Verlinda H.
Customer did not leave a comment.James C.
Customer did not leave a comment.Jason T.
Customer did not leave a comment.Kathryn T.
Customer did not leave a comment.David E.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.sydney A.
Customer did not leave a comment.donna C.
Make self drop off web site easier to navigate.Henry F.
Charged me $15.40 for two gallons of gas. I was told to bring the truck back between 1/2 and 3/4 of a tank. I returned the truck with that amount and still got charged for fuel. Not a way to run a business and keep customers.John A.
Customer did not leave a comment.Peter T.
Mr. Meyer was extremely helpful and friendly. This is a terrific location to rent trucks in southern Illinois!JAMES L.
See comment above about the tv boxes. It relates to both places.Julie L.
Customer did not leave a comment.CHARMAINE A.
Customer did not leave a comment.Timothy C.
Customer did not leave a comment.Eric A.
Customer did not leave a comment.Gregory S.
Nothing to improve! Completely satisfied with my service! Definitely recommend to anyone!Justice P.
Be on time. Have correct anount of change. Dont have me come the next day for changeJohnnie D.
The trailer had not been swept out and was quite dirty inside.Mary C.
Customer did not leave a comment.Ken G.
A little dirt was inside by corners but nothing a broom can't fix.I cleaned it before putting stuff inside it took 1 min out the day not a big deal.Francisco M.
The sign and website said this location was open however the door was locked upon arrival. Someone finally opened the door, sticking their head out, and asked, "Can I help you?" It was obvious that he was not wanting us to come in, almost as if he was hiding something. Just seems a little shady and unprofessional. It was also very muddy where he had the trailer, then tracking mud into my vehicle.Alex T.
Nobody at store when I arrived. Truck was dirty inside. Gas guage was not as full as it said it was on rental agreement.Jessica W.
This location is independently owned. The gentleman offered to drive my car off the trailer, park the trailer, and disconnect the trailer for FREE... This is how customer service is supposed to be: offer to help after a stressful move. Only GREEDY CAPITALISTS nit pick and find ways of charging for every little thing. Route 37 U-Haul deserves recognition for outstanding customer service and welcoming hospitality!!!Laura R.
Customer did not leave a comment.Jessica K.
Not a thing they r awesomekaren C.
Nothing needs improved, the guy that runs the place runs a tight ship, it's well maintained and I'd highly recommend this location to anyone needing to rent a U-Haul truck or trailer!Christopher H.
Jeff Meyer was very helpful. very nice.Eugene G.
Customer did not leave a comment.Michael D.
Owner was very friendly and very fast. In and out in under 1o minutes.George B.
Customer did not leave a comment.Laura C.
Customer did not leave a comment.Brice S.
The dude who runs this place is top notch. Respectful and prompt.Billy M.
Customer did not leave a comment.Eric R.
Wonderful Customer Service!! Will Recommend to all my friends!!Monika B.
Customer did not leave a comment.Julie T.
Did a after hours returnCODY M.
Customer did not leave a comment.David C.
Owner was friendly, helpful, and superb customer service.Jason B.
Didn't give me the 2 day rental like I was quoted online or the milage so I was charged more at drop offHunter K.
Customer did not leave a comment.Patrick W.
I have yet to be refunded for the mileage i did not use and also i cancelled the dolly prior to pick up abd i havenot been refunded fir that either.KEITH L.
Best customer service and friendliness I've ever experienced while renting a truck for my company.MARK S.
Customer did not leave a comment.RODNEY B.
Customer did not leave a comment.Aron W.
I LOVED the wide open places to park that huge truck! That was a very nice surprise when I got there!MARJORIE C.
Customer did not leave a comment.RONALD D.
Customer did not leave a comment.Rickey D.
Truck ran well, lack of air conditioning was my only complaint. Already over it - truck went point A to B and that's what matters. Customer service was very good throughout!RODNEY G.
The owner of the place is very helpful and friendly highly recommend this location. I will definitely return in the future for all my uhaul needs.ZACHARY E.
There was absolutely nothing that could be improved short of giving me the truck for free! I have a secondary move coming up and will use this location again, 100% guaranteed!DANIEL M.
They were not open yet however I had to do all the work regarding checking the truck in or they were going to charge me 20 bucks so when I first got the U-Haul I paid $300 and something dollars then I get charged another $148 I'm not going to argue with you guys so take my money just like a thiefRyan T.
Jeff was great!STEVEN P.
I called customer service with an issue about my drop off location. I wanted to know if I could change it. There was a mixup with my reservation. Instead of listening to my issue I was told by a woman named Kim that when she goes to a grocery store and they don't have what she wants she has to go to another store. She was supposed to be the supervisor I asked to speak to after the woman before her kept cutting me off. I can't understand why someone would talk to a person that needed help in this manner. I use U-Haul every time I need a truck but this has been the worst experience I have ever had with this company and I won't be using them in the future.Angelica Y.
GPS lead me to Ameren Illinois factory and was a bit frustrated because it's after 11 pm when we dropped off and I'm tired. Then I decided to drive a bit further down the road and found the location. I'm so happy that I found it and dropped off. The only suggestion I have for the location is where do you want me to drop off and I don't know where. So I ended up left the trailer in the area. After unhook from my truck hitch â€¦ trailer was sliding down. My wife had to search to find something to hold tires from rolling down. But overall dropping off is good.John M.
Thanks Jeff.STEVEN P.
Everything was great, but the truck A/C did not work.Douglas G.