There were no staff or real directions on where to drop off the trailer. I inferred to leave it where the other trailers were lined up but there were no identifying features outside of the trailers that it was a uhaul drop off or pick up. I left the trailer where I thought it made sense. I knew it would be a self drop off but I expected at least a sign that said Uhaul or "drop off here" or something to that effect.
Joshua S
Customer Reviews for Coastal Companies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jack and meghan made the pick up and delivery easy and fast. there customer service is outstanding!
norman bIT WAS A VERY SMALL LOCATION. DOESN'T HAVE THE THINGS A BIGGER LOCATION OFFERS. SELECTION. SPACE. THE RATINGS ARE POOR BECAUSE IT'S A SMALL LOCATION. BUT OFFER BASIC SERVICES.
stanley cI would have left there without my rental trailer. I had already checked in on the phone and they had to do everything again... I had time to be at the location to make a delivery with the trailer and I lost 453 dollars and lost my bounce rental because I didn't arrive at the scheduled time, because I spent 40 minutes getting out of uhaul and it was late and financially hindered me immensely.... terrible service and misinformation and on top of that they didn't want to let me return the trailer in the same day at night... uhual should have control over where it is placed their name because I don't believe this place represents them.
Leonir M